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I just went to best buy to return an Apple TV because the Apple rep at their store told me that we could replace our cable TV with it. She said we could watch all of the channels we have now. We made the purchase on 8/9 &amp; today is 8/31. Keep in mind we didn't even open the packaging at all &amp; had the original receipt. It took Apple from 8/12 to 8/29 to finally get back to me on my question if the best buy salesperson was correct. The rep from Apple customer service said she (best buy rep) was incorrect &amp; that it wasn't a replacement for cable TV. So we decided to return it today, again 8/31. The best buy customer service person told me we only had 15 days to return it. My jaw hit the floor! I asked when did the 30 day return policy change, she said two years ago. When I read their policy just now on their website it is stated:<br /> <br /> If you are not already a member, please consider joining our My Best Buy&amp;#8482; program. It is easy and free. You will not only enjoy points from your Best Buy&amp;#174; purchases, but as your points add up, you can reach Elite and Elite Plus status, and receive an extended returns and exchanges period of 30 or 45 days, respectively, instead of 15 days, on most purchases.<br /> <br /> You can return or exchange mobile phones and other carrier connectable devices within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.<br /> <br /> This in my eyes is unfair to ALL customers.<br /> <br /> Because I escalated my voice in the store she said she would make an exception. I didn't scream, but I wanted other customers to know how unjust best buy is on returns.<br /> <br /> Case in point, I will never purchase ANYTHING from them again!