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Worst experience! I went to sears appliance store & purchased a Kenmore French Door refrig. $1,700.00. Toney put my name on fridge. Asked Toney could it be deliverd wed on my day off & he said yes, (this was sunday). I went home & checked measurements & cld back & said yes it will fit, can I give you my debit card over the phone? Toney said no, need to drive back to store, (30 mins away). Gave Toney my card & he said ok will be deliverd this saturaday. Manager overheard us dickering about deliver day & said yes we can have it to you wed..Wated all day wed & no fridge. Cld & mgr busy with another cust per other sales rep..by 6 o'clock told rep this was unacceptable & I am a paying cust too! Drove back to store, 30 mins away in 6:00 o'clock traffic. Long,long story later...They deliverd me a dented, scratched & vent cover broken fridge on saturaday. Now they say it is up to me to make arrangements for Sears to p/u if I don't want it. OMG! This is the old "Bait & Switch Deal" Sold me perfectly good fridge at store & sent a dented one in hopes I would take the $150.00 offerd for Dent on front & by Kenmore Emblem..Just ridiculous..If I wanted dented or used I would have went to the Sears Used Outlet!!! Still not over. Now trying to speak to someone to return it.