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Be very cautious in dealing with Home Depot and their special order kitchen cabinets. On October 23, 2013, we ordered 4 base cabinets on special order and paid close to $3000 for them. Home Depot advised the cabinets would be shipped to our local Home Depot in Frazer, PA for pick up on November 6, 2013. Cabinets did not arrive and checking our online HD account revealed no record of the purchase, order or payment. However, our credit card account did show a payment to HD for $2800+ for the cabinets. HD customer service was contacted and advised that someone on their side &quot;dropped the ball&quot; and to give the order a little more time. Finally, our installation contractor advised he had to move on to other jobs. <br /> <br /> We again contacted HD customer service and were advised the cabinets would be shipped shortly and were scheduled to be delivered to our residence. We advised HD to cancel the order as we no longer had a contractor and the items had not been delivered as promised. HD claimed the cabinets were in shipment and that we should simply refuse delivery and not sign any receipts from the delivery vendor. On November 17, 2013, a delivery truck arrived at our home and the driver showed a delivery receipt that did not indicate what was actually being delivered. We refused delivery, signed nothing, and the truck, driver and goods departed. HD customer service was advised and stated we would receive a credit to our credit card account when the vendor received the cabinets from the trucking agency. On December 6, 2013, we again contacted HD customer service who showed, again, no records of the purchase, but placed us with a corporate representative who advised the cabinets were a no-return item and that she could not credit our account. <br /> <br /> We went through the entire story again, and HD corporate said they would look into it and get back to us. We have now placed the payment in dispute and the credit card company is withholding payment to HD until they finish their own investigation. Beware! Nowhere on the HD site does it state the cabinets are no-return and nowhere on the order form is such a statement. It is hidden away in the FAQ area if you happen to open that online page. So, presently, HD has our money, did not deliver as agreed and the cabinets are somewhere between God knows where and the vendor.