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Went to return a duplicate video game with the receipt at Best Buy. Item cost 49.99 it was unopened and I wanted to purchase a PS3 headset and a new game. The original item was a little past the return policy date. It was purchased as a gift for a relative out of town who could not make it here when scheduled around Christmas. I was told by the salesman that he could not return the game because it might be stolen. I said I have the receipt. He said it doesn't matter you could have stolen it and then brought it with the receipt you have. He said you could go outside in the parking lot, open it and bring it back in for a trade in at a trade in price. I said I'm not going to do that when you see that it is not opened, I have the receipt and have purchased over $2000 merchandise including a TV, PS3, computer printer, video games, gift cards, movies and printer ink recently. I belong to the rewards program and they can see what has been purchased. He said he would have to talk to the manager because it could be stolen and he has to check to see what he wants to do. He never once mentioned that it was over the return period. Over comes the manager who said he cannot exchange or return it but I could trade it in after I open it. I said I did not want to open it and why would I take a trade in price for a brand new unopened game with the receipt of purchase. He said it is the policy for returns. I said I was pretty much accused of stealing it and that was why you couldn't take it as a return not because it was a little over the return policy. He said that was never said. I said yes it was have a witness and it was said more than once in front of other customers. He insisted it wasn't said and the salesman sort of admitted it but that he meant it could have been from another store. The manager then said the salesman thought you were going to trade it in. I said I wanted to return it. He said oh he thought you wanted to trade it in. I said you weren't here and then why did he come find you to see if you would take the return after checking if it was stolen!!!!! And why tell me to go to the parking lot open it and then trade it in. So this tells me they will take a possibly stolen item they accused me of maybe doing that they told me to go outside and open ,but won't take a brand new game unopened that has the receipt with it that they say could have been stolen that shows on my rewards program that I bought along with $2000 other merchandise. By the way, I did not trade it in, they would not return it for a credit, store credit or anything else and I did not purchase the $200 new products I was intending on purchasing! One hot customer lost! Lots of future sales lost! Will be passing on the word! Oh by the way redoing my kitchen and planned on purchasing all my appliances for it at Best Buy! Not now!! Who is the bigger loser ? I think not me!!!1