Posted by Vista Print User
I updated my business cards and placed an order but was sent the older version of the business card
Vistaprint Returns and Refunds
Please find details regarding the return and refund policies for Vistaprint below. We encourage you to leave a comment regarding your experience requesting a return or refund from Vistaprint so others can benefit from what you learned.Vistaprint Return Policy
Vistaprint is completely committed to ensuring that you are satisfied with your experience with them and offers a satisfaction guarantee on their products. If you are not fully satisfied with a product you've received, you can contact their Customer Support department within 30 days after the delivery date to resolve the issue. Customer Support can be contacted by calling 1-866-614-8002 or by filling out the contact form on their website. If you contact Vistaprint through their site, you will receive a response to your inquiry within 1 business day.
You should inspect all products as soon as you get your order. If any product is defective or appears to have been damaged during shipping, you may contact their Customer Support team for help in resolving the issue. Vistaprint recommends that you preview all design work before you place an order to avoid any problems with the finished product.
See what others are saying about Vistaprint returns, refunds and exchanges
27
Oct
18
Nov
Posted by FineDesign
Hi, I started an Etsy account to sell my art and I had business cards printed with the name I selected. I went back to my account later and realized creating a shop is actually different than creating an account. And the name I selected for my account wasn't available as a shop name. But I had already ordered the business cards with my shop name (which I had believed was the same as an account name). The cards arrived today, can I exchange them with a card designed with the updated info?
11
Sep
29
Jan
18
Jan
23
Dec
Posted by Claire roe
Still waiting on my albums as they are Christmas presents, should have been here on the 13th, told twice I would get them only to be told I would not 2 days before Christmas. Now I have to rush out and get them something. Poor customer care. Do yourself a favour and shop with someone else!!
11
Nov
Posted by JCreels
During my checkout the website offered regular size calendars for a discounted price. I decided to purchase them under the impression that it would be exactly like the larger calendars that were in my cart. I was unaware until I looked at the email confirmation that they were different. What is your return or exchange policy in this case? By the time I realised it was already being processed so I couldn't cancel the calendars.
10
Sep
08
Aug
19
Jun
Posted by NavyWife91
I had to cancel an order right after I ordered it because I was told by the bride to change a minor detail and I was given to option to change it but charged me a completely separate order. So after cancelling the first order and keeping th second I was told I wouldn't get refunded but would have the money credited to my vista a count for future orders. I honestly won't be needing them again as this was a one time thing for me. So I pretty much just lost $40 that I actually need. I can't afford to just throw money away.
22
May
16
Mar
21
Feb
08
Feb
08
Feb
18
Jan
12
Dec
04
Dec
03
Dec
Posted by Paul
trying to fill out your return policy form on your return page and I get a 404 on this link
https://www.vistaprint.com/customer-care/service-center-faqs.aspx?faq_id=92&back_url=%2fcustomer-care%2fservice-center.aspx&rd=2
Strike 1. Order is delivered 3 days late after our conference
Strike 2. The color on it is very bad (very poor quality printing)
Strike 3. I want to fill out the refund policy form and it goes to 404
We would just like a full refund and send you back tshirts.
Not happy with quality or service.
Thanks
Paul Tobey
10
Nov
11
Oct
20
Sep
11
Apr
12
Dec
25
Oct
25
Aug
30
Jul
25
Jul
Posted by [email protected]
I ordered wedding invitations and forgot a typo. Where can I return them for a refund? I would love to order more once I get refunded
25
Apr
Posted by MMPIERCE
I'm completely disguised with this service. I made a order and used a promo code for new customers, which I was, and they processed my order and then canceled it and said a lame excuse saying it was for a corporate account. But they are picking and choosing the orders to actually fill and send out and which to cancel. Beyond upset with this company!
21
Apr
10
Apr
26
Mar
Posted by Anonymous
I ordered 2 shirts and when I received the package I quickly realized I had ordered the wrong sizes. I called right away to see if I could exchange or get a refund. The rep was polite and understanding. Asked what I sizes I really needed- filled out a replacement order and told me it would be at no cost to me to get the new sizes and it should arrive in 3 days. They are fabulous!!
20
Mar
16
Aug
07
Jun
Posted by Two Oaks Day Nursery
I placed an order for flyers, brochures, banner, tee shirts and Polo shirts on Sunday, what a fantastic company the order was delivered on Tuesday. Unfortunately the polo shirts arrived smaller then the stated size, I contacted Vistaprint they were full of apologies and could not have been more helpful and will send out the larger size and should be with me on Thursday. I will certainly use the company again and will recommend them to friends. Thank you for being SO GOOD.
16
Dec
28
Aug
06
Jan
18
Sep
Posted by vista
I Am Sending Back The Cards That Were Printed. My Email Is Not Spelled Correctly. My Email Is [email protected]
26
Jul
Posted by Anonymous
.... Not only that she offered me a choice. Do I want the banner re-made and resent at no costs or do I want a full refund. Oh Lord today was my lucky day. I should have my banner in 7 days. I hope. LOL. I have never had a problem with them before. I love there merchandise. It's not crazy priced and gets the word out. ...
29
Jun
Posted by lhdaggett
I ordered "free" business cards (under a promotion) that ended up costing $38. When I received the cards, the ...number but the number is sutomated only. I have sent e-mails with no reply. I want to return this lousy product and get my money back. Does anyone have a phone number for a live person?
29
Jun
Posted by nifer237
I had a credit applied to my account, and the woman said, "When you place the new order, if the discount applied during ... to reach a live person. My emails sent on Monday have yet to be returned. 48 hours my ass. Their customer service sucks.
10
Mar
Posted by JAK
I too have used VistaPrint for years and LOTS of printing and promo items without issue...until NOW! Ordered two items from them that did not show up on... NO clue what my 'issue' was with the stuff not showing up on time...so she cancelled the orders and refunded me! (I really NEEDED the printing) SO, I contacted them by phone...same thing...she didn't 'get it' and offered...for them! I am patient and reasonable, I understand that mistakes are made, but when my company makes mistakes...I make sure that they are fixed! VERY disappointed with VistaPrint!
30
Nov
Posted by Anonymous
... complaints whatsoever. They offer free products and all you pay is shipping. True, the shipping costs are higher than average, but consider that you're getting the product for free and ... I have had some issues where a product arrived defective, but customer service either reordered the product or refunded my shipping cost. Sometimes they ask you to send them the defective product so that they can ... orders get live customer service. This is the only complaint I now have against Vistaprint -- they seem to be discriminating against the customers that they themselves entice ...
20
Sep
Posted by Anonymous
... $100) and never received my check within the 10 business days they indicated. I called their CSR dept and they indicated ... that I would get a check in the mail within 10 business days, so I will provide a followup comment. I can only provide WORST as the ratings for Vistaprint as my first attempt with a CSR at trying to get my ... receiving it at all and B. Employee error at Vistaprint not following through with that refund. If they do better the second phone call and I receive my refund in the 10 business days as I was informed, I will reconsider the ratings.