Posted by JOHN
Trend Has A Very Slow Reimburse Policy Im Still Waiting For $39.95 For Download Security, Without Results!
... that wants you to agree to their terms and conditions.Asked them for trends number and he pretended not to hear me and hung up. ... made a claim through my bank and with the banks claim dept. listening contacted trend with the # given here. Hey guess what....maybe a refund. Stay away from trend!
...PC. Had to introduce Adaware and Malwarebytes FREE versions by usb stick to fix problem.. FREE.. Rather than spend money on Trend Techc I had Norton tech remotely install their product and tune system at NO COST.. TREND you will fail if you keep this lack of service up. U SUCK.. Where is my A$88 refund
Trend Micro probably has the worst support I have ever experienced. I am a systems ...issues their anti spam solution on our exchange cluster, they told me to install... installing them crashed our whole exchange and I was lucky to get it running again. Why did it crash our exchange? Because it turns out the senior engineer named...
... just called Customer Service to have a charge for virus protection I didn't order removed ... of auto-renewal, though I haven't had Trend for two years. The customer service rep ..., very polite and after listening to my problem and locating the charge to my ... was also helpful and did issue a refund, after trying to sell me coverage... of pro-rated usage of the virus protection fee. Really? I have other coverage, I haven... yet I have to pay for two months? In all fairness the charge to my account was dated... I agreed and hopefully that will be the end of any charges from them. Though I didn't like the fact...
...instructed. i was connected right away to Ray and he took care of refunding my auto renewal ($71.95). he gave me a case number and stated i will have a refund on my credit card in 5-7 days. he also told me he was deleting "auto renewal" so i will not be charged again in the future. so far, the process has been perfect and seamless and i thank you for your ...
...12. I spent several hours with several Aisan representatives figuring out all these charges. Long story short: I am stuck with the $48.95 and $7.95 ... because they are more than 30 days old (I was told no refunds after 30 days) by the time I noticed all these charges and complained. The $62.95 and $35.95 charges have been refunded (I verfied that they really have been) because I caught those in time. I told the reps. ... taken advantage of by this Co. and was just thankful to have caught some of the charges in time!!!! I hope this Company gets sued and goes out of business.
... co. Today, I encountered a virus apparently. I could not scan anything with trend titanium. I called for customer support. My four hour ordeal speaking only with Indian ... got a virus, and for $200.00 they would fix it? I asked for a refund for their product because wasn't cloud technology supposed to protect me? The ... to fix me at $99.99, still no deal, asked again for a refund. Was given another # supposed to be acoounting office for my refund. Another Indian rep who was sympathetic to my outrage. He encouraged me to get my refund stating that the $199.99 deal sounded like a scam. He was yet ...
I am happy to report that a will be getting refund following a request after Trends charged my account that I thought was not ... At first inquiry by e-mail, I was informed that the return policy was past the 30 days for online software pruchases. After ... destruction." I submitted it and am now waiting for a refund. I appreciate their help, and I don't think the charge was meant to be fraudulent. We all should be more... complete network clean out which wiped out the Trends coverage I didn't even know I still had....; web site I'm sure they will work with you. Thank you Trend Micro service team :)
... informing me my subscription was due to expire in 6 days, and that the card on file with them was due to expire on or ... the link to renew, then I shouldn't be charged. Well guess what... a renewal fee of $62.95 shows up ... my bank account. After much double-talk from the cust. service rep, I am awaiting a refund within 5-7...
... for years, sending a notice to a former e-mail address. I reported it as fraudulent to my card (CAPITOL ONE) who has been surprisingly great. Trend Micro has been surprisingly extremely difficult in processing the refund. 800-864-6027 - option # 2 for non-technical support. They created a case for me, and said it would take 5 - 7 days. 24 hours later they sent me an e-mail saying it had been ...
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