Sephora Returns and Refunds

Please find details regarding the return and refund policies for Sephora below. We encourage you to leave a comment regarding your experience requesting a return or refund from Sephora so others can benefit from what you learned.

Online Purchases

View complete Online Purchases Policies
Items purchased or received as a gift from Sephora.com may be returned. Return shipping is free by using the Merchandise Return label, which is included with every online order. Original shipping charges are non refundable, except if the item is being returned due to an error made by Sephora.

Items that were returned through the mail within 60 days of purchase will be refunded in full to the original credit card used to place the order. Items received 61 to 90 days after the purchase date will be refunded in the form of an online store credit. Items that were paid for using an online store credit, eGift Certificate or Sephora Gift Card can only be refunded through an online store credit. Sephora does not allow returns for items purchased over 90 days ago. Exchanges by mail are not available.

Printable return labels are available for free on the Sephora website. It can take a maximum of 30 days to process your return. Items purchased on Sephora.com can be returned to any free standing Sephora store. You will need to bring the credit card used to purchase the item, plus the order summary and return form with you.

Gift returns can be arranged by calling 1-877-SEPHORA and will be refunded in the form of an online store credit. Orders placed on Amazon.com can be returned for a full refund within 60 days. From 61 to 90 days, refunds will be issued as an online store credit, redeemable by calling 1-877-SEPHORA.

In-Store Purchases

View complete In-Store Purchases Policies
Purchases made in a Sephora store or at Sephora in jcpenney locations must be returned to a retail store. Sephora does not accept mailed returns for merchandise purchased in store.

For online purchases, items can be returned by mail. When your return has been received by Sephora's warehouse and is being processed, an e-mail will be sent to you. It will contain details of the returned items that were received, as well as information concerning your refund. Refunds may take up to 30 days to process.

Any items that were paid for using a store credit, an eGift certificate or that were received as gifts will be refunded through a store credit. Any items that were returned after 60 days from purchase will only be refunded as an online store credit. These credits can be redeemed at Sephora's website and will apply automatically when you place an order online. Further information concerning the redemption of store credits can be found under the Customer Service section of Sephora's website.

See what others are saying about Sephora returns, refunds and exchanges

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01
Apr

Posted by Anonymous


on 4/1/20 at 4:03PM

I purchased online nearly 100$ Sephora products. Today I received a FED EX email that my order arrived...huh? Where did they put it? No one knows! I gave them the address, apt #, everything...BUT SOME DUMBO DID NOT WRITE THE APT # DOWN!!! So nothing is being done.. their stupidity at taking a simple order BUT NO DELIVERY INFO. If I do not have my order delivered to me ASAP or a REFUND within the next two days, I am taking legal action and posting my experience on every social media site there is. Some companies, apparently Sephora, are so greedy for money, they hire stupid, cheap employees and/or services and WHO CARES about the buyer??? Well, I am a buyer and I care.

13
Apr

Posted by UnhappywithSephora


on 4/13/19 at 10:17AM

I don't know why this company is starting to be shady about returns. They scan my rewards card and it has everything I have bought on it and they use it like a receipt. All of a sudden I am banned from returning things to sephora because apparantly I return too much stuff. I could see if I had no reciept and the product was opened or used and I was denied. But I bought the wrong moisturizer and tried to take it back u opened with a receipt and got banned from returning. Now I'm stuck with a $30 moisturizer I can't use. Way to treat your customers like criminals. I'm about done with sephora and I'm a rouge card holder. I've spent a lot of money there and they treat you like this. Returning stuff unopened with a reciept is NOT criminal behavior.

24
Mar

Posted by [email protected]


on 3/24/19 at 10:58AM

Please tell me where I can print a return label?

20
Oct

Posted by Sudzy


on 10/20/18 at 2:33PM

I tried to return some nails Inc polishes on Aug 4 with my receipt. A warning kicked out . Do I told the clerk to cancel the return and i would just keep the Polish. The receipt said they hold the warning for 60 days. Ok so today I tried to return 3 still top coat lip toppers. That they had a sale on. These toppers are weird. You have to shake them up to make them work and let me just say milanis toppers at way less money got these beat by miles. So out kicks another warning today on the 20th Oct . I have purchased more than 100. On products since then and have not tried to return anything. This was a 33. Purchase and I still can't return them . They are lousey. I'm have tempted to complain to stila. I suspect these are going away soon anyway because of the lousey formula. What ticks me off is it's been more than 60 days and now I get another warning over this petty return . The least Sephora could do is give me a gift card or exchange for something else. I'm VIB rouge and had many things I was wanting to purchase that I'm sure I wanted as I have tested them in the store, but now I'm half tempted to buy whatever I can find elsewhere , like too faced site .

24
Oct

Posted by SEPHORA


on 10/24/17 at 7:06PM

wasted my time trying to print a return label that doesn't exists. should not be used as an option. not happy with my order. The free samples was a joke. nothing substantial

06
Jun

Posted by sephoraaddict


on 6/6/17 at 1:49PM

I do like the sephora return policy but does anyone know if I can return something that's already been opened?

08
Jun

Posted by Tammy


on 6/8/16 at 3:52PM

I do not understand why you cannot return an item bought from a stand alone store at a store in jc penneys....the stand alone store manager said I could only for the one in jc penney to tell me no! For the love of God will you let your employees know which one is correct?

22
Jan

Posted by Anonymous


on 1/22/16 at 3:58PM

I recently tried to get a return label,your site didn't accept my email address.I entered it 3 times to no avail.please contact me at this address . I'd like to return the product.thank you. Mab.

09
Jan

Posted by KK


on 1/9/16 at 10:53AM

I will NEVER buy anything from Sephora again. My first e perience shopping there then attempting to return "unopened" purchases made no sense. The return was going smoothly until a different cashier told the one cashier "we dont have enough money", REALLY? An $83 purchase from my debit card? I yook the humble road and will wait for a few......I want my mo.ey just like I gave it to them. I will ask them to remove my name from their mailimg list.

02
Jan

Posted by Damdeean


on 1/2/16 at 8:08PM

My daughter got a $200 face cleaner and I tried to return it for store credit, no I don't have a receipt. They ran my id and told me I couldn't return it because their system said I have to many returns. I have never return anything at Sephora, so I don't know what the issue is but I do know that I will not buy anything from them due to their poor policy

07
Nov

Posted by Krat


on 11/7/15 at 7:48AM

I tried to return unopened items with receipt marked 6 days ago to a jcpenny Sephora. The lady said I could only get an in store credit since it was purchased at a free standing store. Is this correct?

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