Samsung Returns and Refunds

Please find details regarding the return and refund policies for Samsung below. We encourage you to leave a comment regarding your experience requesting a return or refund from Samsung so others can benefit from what you learned.

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Samsung Return Policy

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Samsung offers consumers a 30-day money back guarantee. Requesting a refund from this retailer involves an easy online process that requires only the entry of the order number and the customer's email address to be implemented. Refunds are usually credited back to the consumer's credit card within five to seven business days. Those who pay for their merchandise with cash, money orders, checks or wire transfers will need to contact Samsung's customer service department to make arrangements for an alternative method of refund payment. Consumers also have the option of canceling the order at any time before the product is shipped.

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Feb

Posted by Elderly caregiver

on 2/18/24 at 8:12AM

We ended up with a Samsung dishwasher when the one we ordered from Lowe's was not available. We need a dishwasher because ours didn't work at all. We said send us one of equal or better. That is how we ended up with it, not what we wanted. We had it for less than 2 weeks when the sprayer arm on the middle drawer kept falling off. Went back to Lowe's and they said it was a warranty issue and to contact Samsung. Four calls later, and three work orders, and 5 months later, it is still not fixed and we can't use the middle drawer because it constantly falls off.

I am the caregiver for my elderly cancer stricken spouse and this just adds another hurdle that must be crossed every day.

Nov

Posted by todd stull

on 11/13/22 at 10:50AM

Trying to get exchange of Samsung Hospitality Television. I have an exchange # but the exvchange dept does not pick up. I am left on hold trying to get through to a person, currently 1 hour 20 minutes. Please have exchange dept. e-mail me to establish communication on this. Have already spoken to customer service who gave me a 321 # look forward to hearing from you.

Nov

Posted by Jojo2022

on 11/2/22 at 8:21AM

Bought the Samsung z flip 4 and the right side hinge spontaneously failed when I went to open the phone less than 2 months after purchase. I have been in cellphone hell dealing with Samsung and it's warranty coverage every since. It seems that this has happened to so many customers that their solution is to not cover repairs to the hinges! I'm not sure what the outcome will be but it sure feels pretty horrible to purchase something this expensive and not be offered any support by its manufacturer.

Oct

Posted by Tonyb

on 10/14/22 at 12:30PM

Samsung is a nightmare. I bought a tv online. They sent me a monitor instead. They collected the monitor. Weeks pass and they can't organise themselves to send me the tv I paid for. So I ask for a refund. They agree. Three weeks later, numerous emails, phone calls and online chats and still nothing. Simple message from this is never buy a Samsung product direct from Samsung!!!

Sep

Posted by RefundRequested

on 9/9/22 at 10:14AM

I purchased a gas range + otr microwave from samsung.com, including installation/haul away. Prior to delivery, i was told that the microwave would require a follow-up visit for the installation, nothing about the range. Both were delivered on 8/23/22 but neither installed. When I called Samsung that same day, i was told delivery company messed up and should have installed at least the range. They opened 2 tickets - 1 ticket to get local installer to call me to schedule install and another ticket to refund my install/haul away fees I paid since they should have installed at least the range. On 9/8/22, the installer came and measured clearance saying the stove did not meet 18" clearance for side cabinet. They did not install either, took photos, directed me to contact Samsung for a refund and left. I have spent 3+ hours trying to get Samsung to authorize a return. They keep quoting policy of 15 days for convenience return yet I tell them it's not convenience, it doesn't meet policy. For 2 hours on the phone, i spoke to tech support, Appliance Returns 4 times, mobile returns, 3 attempts at transferring me to warranty dept. The appliances are still in their original boxes, never even opened. Had they attempted to install on day of delivery, i would have known on day 1 of delivery i needed to return them as opposed on day 16.

Does anyone have any contacts/insight to get to a manager or supervisor that can listen to what i'm telling them and not read from a script? I've also left a message for the installation company asking them to help me with Samsung.

Jul

Posted by Candice Gilliland

on 7/26/22 at 7:57PM

It takes longer than 30 days to discover that the refrigerator is junk. But now that we all know that, you should give us our money back so that we can buy one that actually does what it is supposed to do!

Jul

Posted by Samsung hater

on 7/19/22 at 8:20AM

3 yr old Samsung refrigerator won't cool past 58 degrees error code 22. Call Samsung they set up a service repair call with a company near my house. Called that company to find out they do not repair Samsung appliances. Called Samsung back and said you sent my repair request to someone that doesn't even do your brand. Told her about my 5 yr protection plan I purchased through Home Depot. She then says I need to call Home Depot. Talked to Home Depot and am now waiting for a call back. NEVER AGAIN WILL I BUY SAMSUNG!! Our 55" Samsung tv stopped working after 4 years of having it. Now I guess I'll wait for my oven to stop working. My microwave already randomly resets itself and clears the clock. DO NOT BUY SAMSUNG NOT A GOOD DECISION!

Jul

Posted by River frig

on 7/7/22 at 8:07AM

I have a Samsung refrigerator that has a frozen-up ice maker and which has led to the refrigerator not going below 50 degrees. I have been messing with this for over a year. I have called Samsung and done everything they have told me to try...twice. This is exasperated by the fact that they do not have service in my area so cannot send anyone. The other issue, which I realize is a personal one, it is at a river house 100 miles from where I live so it has been hard to follow its temperature variants. And then there has been the pandemic! They found me a repair company- Sears-- which last fall gave me an appointment 4 weeks later only to drive the 100 miles and get a message 2 hours into the service window that it had been cancelled and wanted to reschedule for the day before Thanksgiving. So that didn't work. Finally got back on it this summer-- again they found me someone who could come-- waited a week-- they came , gave me the estimate to fix the frog-- $1350-- I paid $1329 for it originally. So far Samsung has called me back every time they said they would-- I am waiting for the next call promised--they have 24 more hours to comply so I will see. Thus far they have told me I can have it fixed on my own since they haven't any repair folks in my area. Certainly am feeling highjacked. I will keep pressing them.

Jun

Posted by Refrigerator

on 6/23/22 at 11:35PM

I have been calling Samsung services since 4 weeks to repair a fridge 2nd time in 2 years but still there is not solution.One of samsung rep said the technician did not submit a report for for the first time repaired. We can not reach to the technician. Someone will call you within 24 -48 hrs but No ones called. Leaving me exhausted and frustrated. So I called Goodguys to seeking a refund because I bought from them.they said we can only open a case for you have to contact Concierge so I did .Concierge said,someone will contact you within 24hr but no call.so again i called to Concierge..they said same thing ..we can not reach to samsung services. Someone will call you within 24 hrs .No ones cameup to the solution yet...very annoying and frustrated services..

May

Posted by Anonymous

on 5/9/22 at 11:03AM

I have wasted hours on the phone trying to get a pick up scheduled for the refrigerator I am returning. I called on May 4th and got return ticket number and told 24 to 48 hours I would get call for pick up schedule. That never happened so called 4 days later and told was escalated. Now 3 days later still no call to schedule pick up so cust srvc escalated again??? Now told wait 72 hours possibly just to hear from someone to schedule pick up??? I have new frige coming in 2 days. I can't have 2 refrigerators in my home and I need refund asap!!!!!

May

Posted by Anonymous

on 5/2/22 at 11:45AM

I bought a microwave and it has been repaired 4 times. They have been running me around since February, now they keep transferring me around when I call to get my $354.25 dollars back. They got the right one. I want my money back. now, I have been without a microwave since from February.

Apr

Posted by CTaysinVA

on 4/21/22 at 10:13AM

I Purchased A Washer And Dryer From Samsung.com. In Jan. 2022. It Arrived But The Washer Was Installed Incorrectly By The Installation Company They Use, Xpo. It Damaged My Wall With Water And Gouges. I Returned It For An Identical Exchange, And Again, Installed Incorrectly By Xpo, Causing Worse Damage To My Wall. So, I Returned It For A Refund. It Was Picked Up On 3/12/22. Now, It Is 4/21/22 And I Still Have Not Received My Refund. I Have Called Numerous Times. Once I Spent 2 Hours And 53 Minutes On The Phone With Them, Only To Be Told I Would Receive My Refund In 5-7 Days. I Have Called 6 More Times And Was Told Someone From The Correct Department Would Contact Me In 1-2 Days. No One Has Contacted Me. The Last Time I Called, They Didn't Have A Record Of The Washer Being Returned. This Shouldn't Surprise Me, As No Only 3 Or 4 Agents Out Of The 40 Or 50 That I've Talked To Seem To Know What To Do. Very Disgusted And Need To Hire A Lawyer And/or Take This To Court. Although I Read That Courts Rule In Favor Of Companies. I Have Had Overdraft Fees, Etc. As A Result Of Not Having My Money. I Do Not Have An Extra $800 To Just Give Away To Them.

Feb

Posted by Nikole

on 2/15/22 at 3:48PM

Sent my Samsung laptop in for a repair 3x over the course of a month and a half. After the third repair it was deemed unrepairable. I have been trying to get my $280 refund for the repair back for 2 months now. I'm constantMy being "transferred". What a SCAM!

Jan

Posted by Anonymous

on 1/28/22 at 9:20AM

Same As All Of The Other Complaintants, My Appliance Is My Washer. You Would Think The Ftc Would Step In And Issue A Stronger Hand Against Samsung For Fraud And Bad Business Practices Toward The Consumers Whose Spending Lots Of Money Buying This Company's Defected Products !!!

Dec

Posted by X

on 12/31/21 at 1:02PM

Purchased front load washer in March of 2021. The date this item was built was in January 2021. The water pump went within 8 months.
Samsungs repair affiliate diagnosed our washer, a couple of hours later we were informed our less than a year old washer was no longer available, meaning parts are no longer available. The repair affiliate recommended to Samsung to replace the unit or credit the customer on our behave.
This is where our nightmare began. We have been calling Samsungs customer service on a daily basis for the last three weeks with little to no progress. Our daily response from Samsung: "Our Exchange Department will be in touch". Dealing with these individuals has been frustrating and exhausting. We have requested on numerous occasions for the contact info for the exchange department. Each request we receive the following response. We cannot provide that information and our exchange department will be in contact.
After reviewing all of the posted statements, we are at the beginning of a long battle with Samsung.
Strongly recommend not purchasing a Samsung product.

Dec

Posted by chap

on 12/17/21 at 12:22PM

I purchased a new washer 7/31/21. It only worked 2 1/2 months. Repairmen have been here
5 times and replaced parts. Today was the most recent. He said that he has to order new parts so it be almost 2 more weeks waiting for our washer to try to be fixed. I called and requested my money back and the guy said that they have to order the parts and come back to repair it. This just happens over and over. Never again will we purchase a Samsung product and I'm going to turn them in to the Better Business Bureau .

Dec

Posted by VERY UNHAPPY CUSTOMER

on 12/8/21 at 2:59PM

My Samsung refrigerator needs replacement - I have had it since March 23 , 2021. About 9 months - repair man has been out and it needs to be replace. Samsung will not replace it... They will offer me a credit for the price I paid for it. Not even the whole amount bc they wont include all the tax. The product is Tuscan colored and can not be found in that Model for the price I paid. I bought it as a complete kitchen suite. 6K , and they wont offer replacement price. So until this is battled out - I am stuck with a defective product from Samsung

Dec

Posted by Anonymous

on 12/6/21 at 12:07PM

I have been waiting for our refund since October 4th 2021 and are running into brick walls.

Can we please get our 1862.00 money back?

Oct

Posted by Frustrated Jenna

on 10/29/21 at 1:10PM

Stay away from the Samsung refrigerator. It broke down, 4 years from the purchase, The tech came in and said someone will come and fix it. Then they said that they need certified tech, then they could not provided. Then they asked me to find one . I did and paid 150 dol. The refrigerate can not be repaired. So I sent the ticket with the purchase prove and invoice (2 times). White label (2 times). It has been a third month still the refund department is working on it. Yes, I will contact a better business bureau. And social media and any place I can go to warn people about the lemon products they are selling and the bad business practices!!

Oct

Posted by Anonymous

on 10/28/21 at 1:22PM

Sent in tablet, because It was no longer turning on. I only used it twice. Sent it in to have it repaired and it was stolen after reaching the company.Customer service has been horrendous. I've been forwarded to so many people yet no one has helped me. I was told a manager was going to call me back but that was also a lie. It has been 2 months now.

Sep

Posted by Anonymous

on 9/8/21 at 11:18AM

I purchase a front loaded washer on 2/13/21 of this year. I told by a repair man that I need a new drum. The washer is only 6 months old. The repair man told me that I was sold a lemon. Please replace my washer with a new one.

Aug

Posted by Tylemcorp

on 8/25/21 at 9:05AM

Purchased a computer monitor 3 months ago and it stoped working. They sent a repair guy to my home twice and they couldn't fix it. So I began the process of getting a refund. Ticket after ticket after ticket were created. Sent in all the requested documents including receipt & pic of serial number and 2 months later the still they are dragging out this process. It's ridiculous. WILL NEVER BUY ANOTHER SAMSUNG PRODUCT..!

Aug

Posted by Rajesh

on 8/23/21 at 6:19AM

HORRIBLE..!! i have defective Samsung Galaxy earbuds + which is not working from Day 1.

Mode's operandi
Sale of a costly phone with some additional points.
Send faulty product
then long wait for submitting back that product some service centers do not accept so go to another service center.
long list of documents to be submitted from various agency ( I do not understand why it is not at one place)
Obtaining DOA certificates ,producing ordinal receipts etc etc
after relentless follow-up generally after one month you give some coupon code
product is not available on site
after some days you sent us email it is available when v go to site late in the day it is again not available
someone from Samsung called us says sorry and ask us what the problem is
after saying sorry again, he assures us to escalate the problem
when we go to site if product is available, we apply coupon which says it is wrong coupon
I again make complaint to company
cycle time one-month approx.
whole cycle repeats again
this is going on from feb 2021 up to date !

Jul

Posted by Florida Marine

on 7/14/21 at 4:39PM

Samsung Dishwasher delivered 06-24-2021. First they had to come out and repair the installation. Then they came to repair the 'failure to drain' and not all cycles do not function-they recommended replacement. Spent 2+ hours at Home Depot Customer Service while they argued on the phone with Samsung to replace the unit. Samsung is being oppositional and obstinate. Telling us there is a 48 hour warranty!!
Now a Samsung authorized Plummer is coming to look at it!!

Jul

Posted by M.S. Harmon

on 7/13/21 at 1:38PM

Well after 3 months (my fault entirely) I have been given a refund for our stove. Wash Gas gave us a hard time trying to get a red tag but the Samsung folks were great.

Jul

Posted by HORRIBLE..!!

on 7/12/21 at 12:03AM

HORRIBLE..!! i have defective Mobile Samsung Galaxy A32 which is not working from Day 1. Either the complete screen freezes and automatic Emergency call goes to Police station. Camera is never working at all, hangs and closes. There is UI System error, entire screen goes blank. Every time need to reboot the mobile.

I am struggling with over 15 calls each day after giving the mobile to the service center. None of the helps your OR the next supervisor will never all you back. Regret, using Samsung products.

Jul

Posted by Dante

on 7/9/21 at 3:22PM

I bot a TV it came broke they was going to do repear but could not I have been trying to get a refound and yall have made made 4 tickets and they all get canceled idk what is going on but it needs to be fixed I am ready to contact the bbb of new jersey I sould have done had my refound and the fact I have not I fill it it not right yall picked the TV up on the 22 so yall have had more then enough time to get me my money every time I try to get it fixed they make a new tickit the case manger say they will get ahold of refound department they never anser and i am geting sick of it I fill like I am being robed I don't have the TV and I don't have the money this is not right some one please help

Jul

Posted by NO samsung

on 7/6/21 at 11:31AM

I have requested refund for a samsung product because it is not working properly. Samsung rejected my request for an unreasonable reason excuse. I will Not buy any samsung product.

Jul

Posted by Galaxy A11

on 7/3/21 at 4:13PM

My Samsung Galaxy A11 for texts doesn't reach me inside my home at all. The other 4 phones I had did. What do I do? I'd like a refund for the phone please.

Jun

Posted by UNHAPPY Customer

on 6/28/21 at 11:35AM

I had the same experience with Samsung's exchange and refund department. My refrigerator shelf broke within a year of purchase. After several months, I called to find out when I would get a
refund from the company. I was given a call, a text and an email all on the same day. The email stated that the had tried multiple times to contact us and were going to suspend or cancel our refund if we didn't respond. We emailed several times and even sent a letter to the address in Simpsonville SC. Guess what NO RESPONSE and NO REFUND. Worst customer service EVER!

Jun

Posted by Ban Alawqati

on 6/9/21 at 10:21PM

I bought a Dishwasher on September 2020 and it has one year warranty,the Dishwasher not working properly and the water is not drained after every cycle, they cane to my house four times and it still have the same problem. Worse customer service.

Apr

Posted by Mischi

on 4/22/21 at 1:59PM

I just wanted to let you know that I actually had a good experience with Samsung's returns. I have a brand new Samsung French Door Refrigerator that we got in January of this year and it's already having cooling issues. After contacting Samsung numerous times to troubleshoot they set up a request to have a technician come out to the house to fix it. Unfortunately I heard back a day later no one services my area, so they did offer a full refund of the appliance. I submitted all of the required information and paperwork via email and their text chat ... and held onto the refrigerator and received a full refund within two weeks. Hopefully this information helps someone else out.

Apr

Posted by Mr Dogsbody

on 4/18/21 at 9:21PM

After going through all the commentary left here I've decided not to even bother just admit I've been had pull up my pants - pitch my device in the trash where it belonged soon as I left the store with it.
Invented, designed, put together and marketed by robots from the sounds of it...

Apr

Posted by Stephanie T.

on 4/10/21 at 9:36AM

Hello, I too have experienced the same with Samsung's support. It is very disappointing and I would highly recommend not purchasing a Samsung appliance. We've had very poor experiences with their washer (top of washer is full of rust after 1 year of use), dryer (requires 2 cycles to actually dry clothes) and refrigerator (ice machine has broken 3x in less than 2 years).

Their support team promised a full refund of the washer via email. Since that time, the rep will not return emails - and contacts via chat, text and phone are a waste of time. I've literally spent hours trying to get the refund I was promised. Samsung is not a trustworthy company. Buyer seriously beware - just b/c it's a familiar name does not mean they will honor their commitments.

Mar

Posted by DT

on 3/18/21 at 12:01PM

My purchase experience with Samsung.com was awesome. The agent answered all my questions and walked me through the entire process. However, return was a whole different experience. I bought the washer and dryer set but due to height restriction I was unable to stack the units. I tried to return the brand new stacking kit to Samsung but I was out of luck. There was no option to initiate the return through my Samsung account, my order or through the online chat. I called customer services 3 times and was transferred around every time. Calls dropped in the middle of the conversation each time and the agents never called me back. Email support was not available. I am giving up. It's been 2 weeks since I tried to return a $40 product and enough time was wasted. I will think twice the next time I buy from Samsung directly.

Feb

Posted by Anonymous

on 2/22/21 at 9:38AM

After dealing with Samsung for over 6weeks regarding my 8 month old stove they were unable to fix, Samsung finally agreed to take back the stove and refund my money. Four days later, on a Sunday morning, I received a called from Lowe's (I originally purchased the stove from Lowe's) asking me if I requested a chargeback on my Lowe's credit card for the stove. I told her no, that I had dealt with Samsung the entire time regarding the stove. The Lowe's rep said she would send the request back to her corporate office.
Meanwhile, no refund. Of course I had to purchase another stove, since I didn't have a working oven.
Since December 2020, my 5 year old Samsung washer and dryer stopped working, the ice maker in my Samsung refrigerator stopped working and I my oven stopped working. And 5 yr old Samsung TV is not compatible with my Apple TV. Their products are worthless!

Feb

Posted by J.Kim

on 2/19/21 at 5:59PM

Samsung's customer service is very disappointing to say the least. Me and my family have been a loyal Samsung customer for a very long time. We buy the latest Samsung phones every year a new one comes and also we own many appliances. I just recently sent off a Samsung A6 tablet to repair a defective finger print scanner that I did not know about until I removed the glass screen protector that I put on first thing I opened the box when this product was purchased. Long story short, sent the device in and when I got it back it was in worse shape then when it was sent in. The device came back 10 days later then promised and in a box bigger then the tablet which the device was not secured within. I can imagine how banged up the internal components might be during the transportation process. It was also dirty with finger prints and grime. When turning on the device and checking the finger print scanner to input my prints it did the same thing of not reading the fingers and only allowed me to get up to 41% just once. Most of the the reads quit before 20%. Anyways, I called in to get help and it took over 5 days on multiple calls and having to repeat myself 5 times with 5 different person before getting a hold of a rep in case management. His name is Duma, employee#1181, a careless worker whose in upper management that could have been more considerate and sympathetic to my ordeal but instead just decided to follow protocol and gave me the take it or leave it approach. After having so much time wasted and being transferred to different department over the course of this process I realized Samsung poor treatment of their customers. They only care of making the sale and because this experience, I will not support Samsung and buy any future products from them. I always pick up two new flagship phones every year for the last 6 to 7 years and have washers and dryer, refrigerators, stove, and multiple TVs. They will not earn a penny from me anymore and I will tell friends and family to steer clear.

Feb

Posted by Anonymous

on 2/9/21 at 1:30PM

I Need to return smartcam SNH V6 431BN/US... Serial number ZEH56V2J1005TVV
Spoke to technician was told to hold the Wi-Fi button the Wi-Fi button stayed on red never did go to yellow I would like a new camera replaced

Jan

Posted by Anonymous

on 1/20/21 at 6:57PM

30 days phone return policy given details

Jan

Posted by WAIT FOR IT

on 1/18/21 at 11:07AM

Samsung has been awful! I have been trying to get a brand new oven range that was purchased a couple months prior repaired since October. I was given the run around for repair to no avail. They sent technicians to my home approximately four times. The last appointment no one showed up and no one called. A supervisor/manager called to say that they will send me an email and once received I should forward my bill of sale. Well, a week later nothing. I called and was told that I would receive an email shortly. An hour and a half later no email. I finally got a representative that knew what he was doing explain that I must forward the bill of sale and at that time I will receive an email (OMG). Okay the process is on its way. All I can say is that if there's another hiccup I will have my attorney address the situation. Kudos to the representative - Winter Morillo.

Jan

Posted by Washing machine front load

on 1/8/21 at 2:47AM

Machine taking too long time not comfortable and satisfying current consuming more not happy with the Samsung product

Dec

Posted by ShyCoCo

on 12/17/20 at 6:19PM

I purchased a washer with my paypal and a dryer with Samsung credit. I had to return the items and the process was effortless. Some things are just too good to be true though. Items were picked up for return on October 7th. I received the credit to my credit card but here we are 2.5 months later and no refund for the washer. They also have it appearing online as if the item hasnt been returned. As others mentioned it is countless phone calls just to be going in circles. I have now filed a dispute through PayPal and Monday will found out what happens next as Samsung hasn't responded to PayPal. During these times it really sucks for them to be playing with people's money.

Dec

Posted by Arones4

on 12/14/20 at 5:25PM

They lie about the defective products they sell. The customer service sucks. You can't even see their return policy. The site for that shut down 375 days ago. My phone did a factory reset on its own and they said that never happens. My tablet doesn't function like they say. The rep told me an update on that would be done but had no idea when it would be. Let's everyone who had problems with these crooks file complaints with the FCC the FTC and the BBB. They say you can't get a refund because you can't read a policy thats
not on their website.

Dec

Posted by Anonymous

on 12/10/20 at 2:55AM

Worst customer service by this froud company taken money then cancelled my order and now refunding while it has initiated on 21 November as per Samsung, till now I haven't gotted my refund, i request you all please don't buy anything from this froud company

Dec

Posted by efren

on 12/9/20 at 12:00PM

I battled Samsung for 8 days trying to get a Return Merchandise Number. Texts, messages, calls, countless internet wasted hours, etc. It was only this morning I accessed a Samsung social page of dissatisfied customers like me, that I invited people to call or email me so I could initiate a civil class suit action through an outstanding Austin lawyer friend of mine. Then a miracle happened. I was able to talk to Jenny working from a Philippines call center. She was outstanding, affable, and amicable and in a flash sent the RMN. Coincidence? Who knows? But, be assured that after this experience I and all my family, friends, and acquaintances will never buy a product from Samsung. Jenny deserves a raise for saving Samsung millions if the case had been taken to a federal court. Good riddance.

Dec

Posted by Sparks

on 12/8/20 at 1:05PM

Worst customer service ever! Have been dealing with trying to get a refund and get them back their dishwasher since it arrived 2 weeks ago and hasn't worked. Been shifted from person to person, asked to send documents they then cannot find in my account, been put on hold for over 40 minutes only for them to hang up on me. Now telling me what they originally quoted as my refund is less. I just want them to take back their product and issue my refund! Praying the other appliances that came in the package hold up! We are not even living in the house yet..havent even gotten to actually use the appliances yet!

Dec

Posted by Anonymous

on 12/8/20 at 8:45AM

Worst customer service. Planning to take legal action against company. Bought Note Ultra. Received on December 1st. Haven't opened box. We have been asking for a Return Merchandise Number for 8 days. No response. Call after call keep getting reps from call centers in Dominican Republic, Philippines and God knows where. They promised to email RMN. Still waiting. What will it takes to get Samsung to respond?. We feel reipped and cheated.

Dec

Posted by Archie

on 12/4/20 at 9:37AM

Absolutely poor service. Had a refund ticket cancelled and have spoken to 8 different Customer Service Representatives and was promised a call back... still waiting.

Nov

Posted by N Heath

on 11/23/20 at 2:15PM

This is called consumer fraud!!! I've spent over 40 hrs on the phone with case management team to no avail for a Samsung Galaxy A11 cellpone return! Phone only worked for 2 weeks before sending back for repair. Waited another 3 weeks to get it back only to have it fail again! Since Aug 29 to Oct 31st I've only had a working phone for 4 weeks! NO PHONE SINCE OCT 31ST!!! HAVE TO GET REFUND TO PURCHASE ANOTHER!!! URGE ALL TO CONTACT BBB & ATTORNEY GENERAL OFFICE!

Nov

Posted by marc305

on 11/19/20 at 7:16AM

I bought a new range/oven from Samsung in June 2020. By October 2020 I had an error message. Called Samsung and it took one week for them to locate a technician. The tech came out, ordered parts, came back 3 weeks later, once Samsung finally got him the parts, and the parts were not the correct ones. He found this out by taking the whole oven/stove apart on my kitchen floor. He said he had to order another part. Meanwhile Thanksgiving is next week and we have no oven no stove.

Nov

Posted by Paveo

on 11/18/20 at 2:56PM

So I purchase the note 20 and I got a discount I only had to pay $360 for it they took the money out of the account but when the phone was mailed they put the money back in my account do you guys think I should it's not saying anything do you think I could get away with keeping my Note 10 and not sending the trade-in I need some answers please

Nov

Posted by Uncle Ray

on 11/16/20 at 4:00PM

By far the worst company I have ever had to deal with. The Samsung repair company broke the freezer coil in my Samsung refrigerator. He said they would replace it. That was a lie.
They offered me the price I paid for the refrigerator minus 10% for each year I owned it. That was three years. I completed all the requested paper work and was emailed a letter stating that my refund was being processed. Purchased a new refrigerator, not a Samsung, and they took the old refrigerator away as part of the delivery service. Now it's 2 months later and still not check from Samsung. Now I get a woman on the phone saying the refund has been canceled? Now, 3 months into this they says I was supposed to keep the old refrigerator until I got the check? What? Nowhere in and paperwork or phone conversation was that ever mentioned. I've spent over 15hrs in phone calls and still nowhere. Stay away from this Samsung Appliance company. HORRIBLE

Nov

Posted by BS

on 11/2/20 at 10:49PM

DO NOT buy major appliances from Samsung!!! They only give you a BS return of 48 hours! They transfer you from automated system to automated system that never give you a clear option to press and they keep telling you to call back the original site you bought it from saying they must do the return and they (Samsung) do not do returns!!!! I'm furious, never ever again will I buy Samsung ever again. FYI that's all I buy but not anymore!!

Nov

Posted by Where is my phone?

on 11/2/20 at 9:10AM

Sent my phone case and Galaxy Note 20 back. I wanted to exchange the phone for the bigger version Galaxy Note Ultra. I received an email stating my return was received and being processed for the phone case. When I called about the phone I was told they didn't have it. THE PHONE AND PHONE CASE WAS MAILED IN THE SAME BOX!! I HAVE SPENT COUNTLESS HOURS ON THE CHAT, EMAIL, AND ON THE PHONE BUT NO ANSWERS. Now they are asking about the weight of the box. The phone and phone case was in the same box so go ask the person in your warehouse that opened the box where my phone is. This is ridiculous!!! I keep getting the same statement "we are still working on it and we will email you by the end of the day". I will never order another phone from Samsung. I will be on every social media site about this issue.

Oct

Posted by KD

on 10/29/20 at 9:05PM

Not a great experience, cancelled the product instantly due to wrong card selection but samsung closed cancellation option thereafter approving the order and I am unable to cancel the product.

Oct

Posted by Damien

on 10/28/20 at 1:02PM

So....why haven't we all gathered to create a class action to get rid of this scumbag company from stealing our money? Unless we do that they will continue to take money from customers with zero consequences. I am looking for victims of Samsung's refund policy like myself to raise the likelihood of a class action suit.

Oct

Posted by samsung galaxy m51

on 10/25/20 at 11:10PM

i want to return my order,no one can reply and customer support also not replying

Oct

Posted by Anonymous

on 10/25/20 at 10:32AM

HORRIBLE SERVICE ! We ordered a brand new Samsung oven from bestbuy. Florida City has came to inspect and the oven was malfunctioning releasing high levels of carbon monoxide. We've been trying to get the oven replaced for over a month. Samsung doesn't reply to emails at all. Haven't received a reply since the 16th ! They keep saying the problem is getting escalated to corporate but no one ever calls back. Carbon monoxide is a silent killer Samsung has all our info including that we have a one week old baby. If expressed that their product has one out our lives in danger and 2 how difficult it is to live without an oven. They clearly don't care

Oct

Posted by Anonymous

on 10/16/20 at 4:50PM

Instead of refund can you send the same phone but unlocked or do you have send it sprint sims card the carrier said it was defective that's why I'm returning it

Oct

Posted by Anonymous

on 10/5/20 at 1:21PM

I am trying to get an exchange on a damaged microwave/vent hood but after many calls to Samsung still have no resolution. I will never buy another Samsung product.

Sep

Posted by naz

on 9/30/20 at 8:18PM

very bad company, i purchased samsung s8 active and after 2 month it started freezing whenever i use it and i can't even call somebody more than 10 minutes as it stops and restarts automatically.

Sep

Posted by Sho

on 9/29/20 at 11:58AM

Very very abbusing companey hai.i hate this caompaney mobile.i bought before 2 days samsung m01 it have dead.and service centre are not replacing.madrchd madrchd bahut bahut madrchd companey hai.any persion never buy this companey any product.

Sep

Posted by Liz

on 9/24/20 at 3:37PM

Samsung galaxy a21,im really disappointed the product and need my refund ,the image i save not okey and from the night i bought i save of some picture and its not clear the next day i save again at ganon pa din 3rd day i complaint the item were i buy then tells me because of connections then update the product i wait for ilang oras n pag check hindi pinalitan ang items ,tpos sabi observe k ulit i tell sa nag assist sge i observed ulit pero kung ganon p din refund kuna kc ayaw kung magpabalik balik sa store nyo lalot pandemic at sayang oras at pamasahe .samsung unit galaxy a 21 is realy dis appointed for my experience.

Sep

Posted by Rahul

on 9/8/20 at 3:12AM

I have purchased a21s smartphone from store in amritsar on 26 august with bill.there are lots of issues in phone..hanging call drop,mixing of voices etc.but today is last day of my return policy day they are not returning it .tomorrow they will say for repair.very bad experience .please dont buy samsung A21s .many people re having issues with this model.

Aug

Posted by Vicky

on 8/27/20 at 11:21PM

I bought these earbuds in April and they came defective. I called Samsung multiple times with no help. I finally sent them in on June 15th. They sent them back to me saying they fixed them but they had the same problem so I sent them back to samsung on Juky 8th. A couple weeks later I got a message saying there was no defect and they would be sending them back to me without repair. I called them to complain as I dont want them to send back the defected items and they said they would open a ticket for a replacement with a brand new pair. That was on July 8th. I never got an update so I contacted them and they assured me they were sending the replacement. I never got the replacement so I called them about 15 more times and got the run around everytime since then. Today is August 27th and I finally got the "replacememt pair" but they are the same exact defected earbuds I originall sent. I am so upset.same exact serial number and everything. Very upset right now. 3 months of pure hell dealing with their customer service and not one of them were competent enough to actually get a new pair sent to me. I have so much anxiety thinking about having to deal with them again that Im thinking about just throwing this pair away, counting my losses, and going with Bose instead.

Aug

Posted by Pratik

on 8/26/20 at 9:26PM

I have bye samsung galaxy A20S from online samsung store, It is received last Monday but damaged peace received as i am dally followup and mail to samsung customer service but no one return or replace my order and not any single reply from samsung.
It is very bad experience for me.

Aug

Posted by Karthik

on 8/26/20 at 9:51AM

I would like to return my samsumg a31 which I bought on 20/08/2020. But the service center employee is denying it for various reason and avoiding me. Please take back my phone.

Aug

Posted by Dee

on 8/20/20 at 6:36PM

I had brought them I just didn't like them in my ear , I wanted an order of Raycon earbug and bay ,blue ,that what I thought I had order.the right the wrong set of earbuds so can someone get back with me and send me the Raycon earbug ,Please email me back

Aug

Posted by Dee

on 8/20/20 at 6:21PM

I had sent my Samsung earbug back on 8-11-2020 And no one had emailed me back or anything.

Aug

Posted by Anonymous

on 8/14/20 at 12:00PM

I went through hell trying to get help with my tablet from Samsung for over 3months now, I had to send it in 3 times to be repaired, after that they told me it cant be fixed so they offered a refund (after over 3 weeks of silence) but they wont refund full amount just partial refund of a e-credit for samsung, i told them i am not ok with that, called them many, many times being on hold for hours, everyone telling me they will call me back with a resolution but still nothing, this is ridiculous, there is no one to help me and I dont know what to do anymore, never got a call back and still dont have a tablet

Jul

Posted by Diana

on 7/21/20 at 4:40PM

I purchased a Samsung galaxy S 20+ from Samsung directly out right. The cell phone has been repaired and they refuse to give me a full refund. It is not acceptable that I purchase a $1200 phone and I get a lemon right out of the box. I refuse to use a repaired phone that cost me $1200 especially because it has already been repaired twice within three months. I have requested a full refund they said for me to send the phone back to them which I did and now I get a ticket telling me that They have repaired the phone once again and they have repaired the phone once again and they're sending it back to me

Jul

Posted by Raja Hussain

on 7/16/20 at 10:48PM

We are new customer for this product new Samsung 1.5ton Inverter Ac. Really worste product and we are feeling very bad. New installation also very worste, customer executive not response probably worste service we are lost our money. The New Ac we bought did not come with cleen cooling. So that gives us a lot of mental anguish. We have repeatedly complained to Samsung Head office that no proper help or action has been taken.So we become very stressed, So we have to Refund the New Samsung 1.5ton Inverter Ac we bought otherwise we have to Replace the Ac....

Jul

Posted by Anonymous

on 7/13/20 at 4:56PM

I bought a 65 in 7 series television and three weeks later found out the screen was defective. I called customer service and they ensured me that a service technician would be sent to replace the screen within two weeks. Three weeks later, I called to find out they had closed the ticket as we didn't answer when they called. They called while we were at work and didn't leave a message. We got a text message three days later indicating the ticket was closed without a reason as to why. After sitting on the phone for about three hours and being transferred multiple times, found out that there isn't a service tech in area so a request for replacement was made. Supervisor of case management promised to call within twenty four hours to help us identify what we needed to do next. It has been three weeks and still no call from the supervisor. We are still waiting for someone to assist us. Honestly, they have to have the worst customer service in the industry.

Jul

Posted by John

on 7/10/20 at 1:42PM

I just ordered an appliance package; Refrigerator, range and dishwasher. Samsung customer service has to be some of the worse in the appliance industry. I will echo this advice from a contractor who installs for Home Depot. He said, stay away from Samsung products, particularly their dishwashers and refrigerators. He said they look great but are very hit and miss. I actually felt so unsure of the products that after they arrived I tried to purchase premium protection plan, however was informed it must be purchased when you originally order the products. Bottom line, do your home work, don't get caught up with looks over substance. Hopefully, we will have no more additional problems. My concern is not so much about the product as is the manufacturers standing behind them.

Jul

Posted by Mary

on 7/7/20 at 1:54PM

I purchased a refrigerator from Samsung. Four months later the freezer went out and all my food spoiled. They tried to repair it three times as each time it was repaired, a month or two later the freezer went out again. I requested a new refrigerator. Since they could not issue a refund for 7-15 business days, Samsung told me I could purchase a new refrigerator and submit a request for cash refund. I ordered a new refrigerator (not Samsung brand). Lowe's delivered it and picked up my defective refrigerator. Originally, Samsung said all they needed from me was my original invoice when I purchased their refrigerator which I submitted. After Lowe's picked up the defective refrigerator, I get a text from Samsung that I need to remove the S/N label from old refrigerator. I explained I no longer have it. They told me I should have held on to it but since I didn't, they cannot issue my $2000 refund. They told me to call Lowe's and see if they can ship it back to me! What!!! I called Lowe's but it was already salvaged. I had talked to three different customer service reps before I placed an order for new refrigerator and no one told me I had to hold onto defective refrigerator. I have now filed a complaint with the BBB. I will never buy another Samsung product. I don't have room here to list all my contacts with them and the poor customer service I received.

Jul

Posted by d

on 7/1/20 at 3:10AM

i have purchased Samsung 43" inches smart on 06.05.2020 due to the lock down the product was installed on 09.06.2020. after 10 the problem get started when i raised complaint to Samsung customer care center and service engineer visited and said that their is issue in mother board and sensors.
Again communicated to the customer care center they are agree replace the defect product now they are saying that we give additional one 12 Months of extended warranty post quality repair.

I am going to raise a police complaint against Samsung customer cared because of installation delay, my replacement warrant and refund was expired.

Don't trust this brand and one of the worst customer care service experience i never seen .

Jun

Posted by Ronalex101

on 6/26/20 at 6:39AM

Purchased a 75"QLED Q60R Samsung TV in March. It was great for 3 months, then it started cycling off and on nonstop. It turns out that it is a known problem with Samsung. A repair appointment was scheduled, but no one showed up. I then was told they were unable to schedule another appointment that I would be issued a refund. I have done everything they have asked, but still I wait. Overall a bad experience. My home is filled with Samsung products. If not resolved soon I will switch brands. Also im not happy with my note10+ either.

Jun

Posted by Jhansi

on 6/1/20 at 5:21AM

Don't buy samsung products. They are not genuine. Even they don't give support after buying. We lost so much of money.

Apr

Posted by Mj

on 4/24/20 at 6:00PM

I ordered tv from Samsung about a month ago the tv was delivered with a broken screen so SAMSUNG immediately to process return and reimbursement butit's taking them over two weeks to even get me return shipping label .I call on several occasions I was told to wait 2 to 4 business day yet I've still not heard from them. I just do think I wi recommend this people to any of my friends and family nor will I buy anything from them again

Apr

Posted by Anonymous

on 4/22/20 at 10:25AM

i brought a samsung split Ac of 1.5 ton on 24th february 2020, it was installed on 26th FEB 2020 by the samsung service person , when they installed it was ok and we colling is good, but after 1 hr i observed the cooling is gradually dropped , the next day on 27th Feb i complained to the service person to check the colling , he told that it will take 20 min to coll down and he went away , but the room is not colled , we waited for few days and called to costumer care on 4th March , on 5th march they send their person he come and checked the outdoor unit and conformed that there is a leakage in the outdoor unit gas , next day (6th march) another two technicians came and fill the gas and went , but we didnt get any cooling from my Ac , and we complained to the samsung CC, next day same technician came to inspect the AC. and we heard some mind blowing suggestions from him that the room is too big so that i have to purchase a 2 ton Ac . he even didnt check the indoor unit, i told him that is there any problem with indoor unit we will exchange , but he answered me that the indoor unit is working good , and he told that he also dont know the problem ...next day on 7th march another person came to inspect (who is senior technician and head of the samsung service of my area ) he told that the outdoor unit is top from indoor unit so that cooling is not coming and suggested me to change the outdoor unit from top to bottom (i heard this type of suggistion from a senior techinician from a world famous brand like SAMSUNG, i dont know how to laugh ) he also promised me that he will resolve my issue in 24 hrs ... on 9th march another person (who is a Superior to all the techinicians so called sr manager) came with his team (3 members) they first filled the gas in outdoor unit and checked for 20 min , then they observed that colling is dropping gradually , and finally they checked the indoor unit and told that there is a leakage in indoor unit coil , they also take some photos of leakage coils , the sr manager told that thay will replace the whole Ac and will install another new AC, they also promised me that it will be done by 11th March , ..on 10 th march evening one person from samsung CC called me and told that replacement is not possible as they are not having stock , and he told he will refund the money and he took my bank details , he told that it will take 7 days to gibe the cheque, on 14th march another person called and told he will REPAIR the coil, but i didnt agreed to REPAIR ,, so he agreed to refund the amount .. after two days (i.e on 16th march ) i again called him to know my status , he told that it is not approved and he is trying to approve my refund . then i called to SAMSUMG CC Exexutive and again complined about my issue , the samsung CC EXE told that he will resolve in 24hs(as their daily part of job )but i dint get any call.. on 18th march once again i called to SAMSUNG CC EXE to explain my issue (as it is costumers job to explain the issue to another new CC EXE )after 1hr 22 min of my explinations about what happend in the past 20 days he finally connected me to GM of samsung services of my area (ie, GACHIBOWLI , HYDERABAD ,INDIA). He told that it is approved for refund my amount and i will get a cheque within a week , after 22nd the sistuations changed due to LOCKDOWN ,,on 31st march i had a chat with your samsung CC AI to know my status , he told that due to LOCKDOWN SAMSUNG cant provide refund amount through any mode of transation (online bank transation).. and he clearly told me that my refund amount us APPROVED .. on 22nd APRIL agin i had a chat with sansung CC for update , this time i heard that samsumg will give us coupon insted of refund amount ,,,, so i think all the SAMSUNG CC EXE are sleeping or they are giving answers without knowing , these type of different answers are not appreciable by a known brand like SAMSUNG . iam completly dissipointed with the SAMSUNG SERVICES AND SAMSUNG COSTUMER CARE EXECUTIVES , simply skipping the costumer and not giving proper answer what the costumer need , they are simply telling that its costumer fate ,

Apr

Posted by Anonymous

on 4/21/20 at 8:55PM

It's been 30days I have cancelled my order before shipping and still I am not receiving my refund ..why is it so?

Apr

Posted by Carmen

on 4/16/20 at 10:01PM

Will be reporting this to BBB if I dont get a response from SAMSUNG with a solution not jibberish that a tech has to come take my 250 dollars and see IF its repairable or not
..the repairs are probably higher than a new fridge but NEVER again SAMSUNG no guarenteed customer service everyone hides...

Apr

Posted by Carmen

on 4/16/20 at 9:57PM

I purchased a Samsung refrigerator. It was made in 2013. Sonits born that old to be causing me so much hassle. I had technician from Sears to fix it 2 times. It had guarentee atnthe time thank good news cause it was expensive. Then due to a protection plan it had I was about to get refunded for groceries lost due to warming. Had that fixed. But neither of technicians declared a lemon or loss. So I was stuck with it. I called Samsung they would charge me 250 dollars just to come and look at it to determine it I would get a refund or not. I paid well over 1,000 dollars. Still a piece of junk. The worst investment ever. It barely works and it's starting to spoil my food. With times of grocery prices being at the highest due to Covid19. I cant afford.to keep buying groceries. SAMSUNG should step up to the plate man up and take full responsibility for the lemon I have. I deserve a full refund and this junk out of my house.

Apr

Posted by Bree

on 4/13/20 at 7:00PM

I purchased a Samsung dishwasher a few months ago and it leaves my dishes so dirty. I dont know what I can do at this point. I am so disappointed with this dishwasher. I thought Samsung was a good name but I guess not. Does anyone know if I can still get a refund?

Mar

Posted by Anonymous

on 3/12/20 at 8:49AM

Terrible customer service. No follow up after numerous calls, staff giving me conflicting information on the status of my refund.
Calls " mysteriously" drop when I ask to speak with manager.

Feb

Posted by Sweetvicious79

on 2/13/20 at 6:26PM

I will NEVER buy another Samsung product. I mailed my faulty device to them in November and as of today, I still have not received a new replacement. I have been given the run around for over 4 months now. They have my product and as of today has notified me that they cannot send a replacement because they would not accept my proof of purchase. I asked the supervisor why haven't they disclosed this information to me previously and she could not answer my question. I have spent over an hour on the phone each time I have called and I still have not gotten a resolution to my problem. Do Not buy from Samsung. They do not honor their warranties. They look for reasons not to honor them. I am filling a claim with the better business bureau.

Feb

Posted by Anything other than Saumsung

on 2/11/20 at 8:56AM

Spent close to $3500 on a black stainless kitchen appliance set and right around 1 year, the coating started coming off the front of the range. Have been dealing with Samsung for over 3 months now just trying to get them to pay a little over $200 for a replacement door. Have spent numerous hours with different people telling one thing one day and then another the other day. This whole process has probably taken years off my life. Would never, I mean never, purchase another Samsung appliance ever again! Product does not hold up, nor does this company stand by their product. Just an all around horrible experience

Feb

Posted by I HAVE BEEN ROBBED

on 2/5/20 at 6:26AM

Ummmmm I have just read all the comments on here, and I see a trend of waiting 5 months plus for a refund let me tell you I've waited 3 weeks already, I'm not waiting another day, I'm reporting samsung this is unacceptable by every means.

Jan

Posted by Another Frustrated Loyal Samsung

on 1/30/20 at 6:41PM

I'm also experiencing the same frustrating process to have a two-month old 65" TV exchanged and no communication, no action, no nothing. I won't wait around like many have on here for months as mine as already gone two and continues. If this is how they wish to do business, OK, time for legal action. Its entirely unfortunate one of the best TV manufactures has the worst service possible.

Jan

Posted by whw

on 1/5/20 at 11:10AM

I purchased Samsung French door refrigerator from Lowes about a year ago. The first unit we received would not cool to the proper temperature and the water dispenser also leaked. This unit was replaced a week later by Lowes. The second unit also has a leakage problem with the water dispenser. See photo showing water stains. From a cleaning standpoint it is a very poor design. Removing the glass self above the crisper drawers requires three hands and a couple clips that are easily damaged. Replacement cost of the clip with shipping is around $10.00 for one clip. The selves in the door also have a cleaning issue. If food or liquid gets trapped between the clear plastic and the self, good luck in getting it out. see photo orange spot just below teriyaki bottle.

Dec

Posted by Loopsmiff

on 12/18/19 at 12:57PM

I bought a washing machine from Samsung, one of the high efficiency ones with no agitator post. It doesn't work. The water is only ever 2 inches deep and because the machine never gets washed with enough water the soap scum collects inside the machine behind the drum and comes out all over your clothes. I called Samsung and as i've had it a year and a half, they won't help. They sent technicians out twice and both said it's the design, it doesn't work. I'll never buy Samsung again. We're about to buy a new stove and dishwasher. Samsung won't get that business

Dec

Posted by frustrated consumer

on 12/4/19 at 1:35PM

I have had the same issues with Samsung and their refund portal link/escalation/promised calls with constant tickets and escalation promises. They are scamming the American public and taking up our precious time and hard earned money! Please reach out to your local consumer protection agency and complain. They will not advocate for anyone but if there are enough complaints hopefully they will ban Samsung from continuing to steal our time and money and cease doing business with them in America. They are a joke but if you file a complaint with the consumer protection agency they will have to respond in writing about the case. So let's make them do some work and make them respond and at least have a paper trail of their incompetence and flawed products and customer service! This must stop!

Nov

Posted by Kyle

on 11/28/19 at 9:19PM

I bought a samsung dishwasher in September 2019. Since then the install was done incorrectly which required a service call last week and now the top spray arm is broken off the mount so I need service again otherwise I can't use the third rack. I'm extremely upset about this and am not happy. I thought samsung had a higher standard. I would like a refund to buy a new dishwasher that will work properly. What can you do for me? If I needed service twice in less than 3 months I can only imagine all of the issues I'll be having in the next couple years that I have it.

Nov

Posted by SS36

on 11/13/19 at 12:01PM

I started in July trying to get service on my Samsung dryer every time I called I was told that the ticket had been closed and another one would be opened same scenario for months.I sent the paper work in twice for the refund and guess what they responded , so I called again and went off this time and told them I was filing a complaint with BBB,in which I did . I got call from them and said they would email the forms right away for refund, guess what I never got anything until after my complaint with BBB reached them I filled the papers out for a 3rd time , and sent them in and I received another request for these forms again , I sent them in again , but each time I kept the BBB up to date on these happenings . As of today date I still have no refund yet I am still waiting since July 2019 for this to be resolved. They said 7 to 14 days today is day 9 and still no word .
I will never buy another Samsung product this is the worse experience I have ever had with customer service and warranty , yes it is still under warranty too

Nov

Posted by Anonymous

on 11/2/19 at 3:24PM

About to buy new fridge washer and dryer never buy samsung their customer service sucks they sent some to repair my icemaker and took almost 400 dollars from me still no icemaker they suck they said i am out of warranty and sent 4 stupid techs who had no clue never would i buy and will talk badly about them because they suck

Oct

Posted by Anupama

on 10/14/19 at 6:01AM

Hi,

Our 8 year old refrigerator wasn't cooling.

1. Registered complaint on wednesday, 9th October.
2. Service person came home, checked and said, gas needs to be replaced. Will send someone on Thursday to do so.
3. Thursday: Waited all of Thursday, no one turned up and no communication either.
4. Friday: Called up the local nos from which they'd called on wednesday, repeatedly, but no answer.
5. Finally called helpline, and was told will definitely be sending someone. Stayed put at home as unsure of when person would come. No one came and no communication either

6. Saturday: Waited till 12 pm hoping for a call, then called up helpline. Was told person will come by 2 as per status report. Asked to speak to supervisor, was put on hold for 10 minutes and finally forced to disconnect.
7. Nothing by 2pm. Called helpline again, got through after 4,5 attempts through the IVR.
8. Spoke with an executive who was at least extremely empathetic and courteous, and put me thru to the escalation point,Mr. Udit.
9. Udit got Cochin service rep on line on a con call. He says service engineer in some other loc, already has three appointments, cant do more.
Q. So why was there a status report that he would come by 2 pm. Ans.No idea
Q. What do we do now, when will they come.
Ans(vague): Maybe tomorrow
Q. Isn't tomorrow a Sunday? Ans. Yes

Q. So can u give me a date and time, as to when to expect someone.
Ans. Will get back. (No one has gotten back yet)

Waited all of Sat, but no call back

Sunday: Was amazed he'd send someone on Sunday, but obviously no!

Monday: Began calling helpline from 9 am. Made at least a dozen calls(pls check), spoke to 4 , 5 different people, repeated story again and again.
Finally got a call from Cochin service team. He wanted location details. When I started to ask, is someone coming, disconnected call abruptly.
Called him back, and he says someone will visit one of these days,as a part needs to be replaced, spare not available. Will replace when it comes.
I had to give him a piece of my mind, patience tested beyond a point. 'You never mentioned anything about replacing a part last week. You only talked about refilling gas and made us wait daily. On Saturday u said you would come and didn't, then said engineer busy, already has three appointments. If he had 3 appts why did u say he would come before 2 pm. You said you'd call and tell us when the person would come and u didn't. And now u say a part needs to be replaced, and will do it whenever available. Are u making a fool of us?'
He disconnects call abruptly. Calls back after a while, says part has been magically found and engineer will visit.

Customer losses

A. Loss of valuable time: Waiting endlessly for 3 days, with no clue. Unable to leave home as unsure of when service engineer will come.
B. Financial losses- Unable to leave home for work commitments or other requirements. Loss of business.
C. Basic needs not being met as food getting spoilt. Unable to store anything or feed the family properly. Suffering to kids, family members. Mental stress, physical stress
D. Mental stress, physical stress, time loss: Spending hours on the phone trying to get connected, repeating same story.

Current Status

1. Spent the entire morning with ur team. Feels like im working for Samsung now.
2. Feels like we were being made to run around all this time with all kind of tales, being made a total fool of
3. Not to mention the inconvenience of food getting spoiled.
4. Have lost out on clients these last many days.
5. Finally engineer refilled gas, replaced part, charged Rs. 1953
6. When I spoke to him about waiver in charges due to delay, he refuses to acknowledge or take action instead was telling how there's no use of talking to anyone.

Requirement

2. Compensation on loss incurred by refunding money spent

No thank you for poor service

Anupama Nambiar

Oct

Posted by Anonymous

on 10/10/19 at 2:26PM

I am now 5 months in try to get a refund for my top-load washer. I was given four different stories with 4 different phone calls. I'm going to my local District Attorney.

Sep

Posted by ChrisCasmirri

on 9/30/19 at 3:51PM

You leave me no choice but to accept $1627 for a refund on a $3000 Samsung refrigerator which is not able to be repaired because it is a defective design "sealed unit"{. No one can work on this refrigerator because of this defective design. Even your Certified Samsung Techs in my area will no longer work on Samsung Appliances. So you have forced me into purchasing another refrigerator when this refrigerator is 5 years old. Very disappointed in Samsung and their customer service/satisfaction.

Sep

Posted by ????

on 9/26/19 at 1:59PM

Trying to get refrigerator repaired through a third party. Needed 4 parts. All but one came. Backordered part still not here after 5 weeks!!! Checked with store purchased to see if 3rd party was yankin my chain and even they said the same thing, its backordered. I NEED MY REFRIGERATOR!!! Is this their way of getting people to buy replacements???? I will not buy Samsung again!!!!

Sep

Posted by Mai Nguyen

on 9/20/19 at 11:13PM

bad service. "trade in" department sent vack the phone to me cause i sticked wrong label. and the box from their department has only the phone, no box, no accessories. now, how can I return for a refund??? so upset with Samsung's service!!!

Sep

Posted by Lost in New Mexico

on 9/6/19 at 11:18AM

Been 6 weeks trying to get a refund on tv. Being told wrong receipt or papers. Today a trucking company pick up the tv. Told would receive refund within a week. We will see.

Aug

Posted by kimburke920

on 8/29/19 at 8:10AM

The amount of time and energy that I have spent to try to get this issue resolved is absurd. We purchased these headphones in January. The 1st set stopped working and we returned to the ATT store. The replacement set also stopped working in March. We started refund process and mailed the headphones in back in April. IT IS NOW ALMOST SEPTEMBER AND I STILL HAVE NO REFUND. Every time I call they promise it's coming. Or there's missing information to complete the refund. And someone will call me in 2 days...but they never do. I will NEVER purchase a Samsung product again. This experience has horrible.

Aug

Posted by Refrigerator Refund

on 8/15/19 at 1:39PM

Hello,
As of today (August 15, 2019), I have not received my refund. It has been since February 2019, and I do not have my refund in the approximate amount of $1,200. In December 2018, I purchased a new refrigerator from Samsung. The refrigerator would not go into defrost. After repeated attempts to get a repair/ maintenance company, I failed. In February 2019, Samsung made an assurance that I would receive a refund in full because it was a faulty unit. I was told to attach the S/N to the Acceptance Letter along with a copy of my cash paid in full receipt. I was told to disconnect the refrigerator and CUT the cord. Along with these actions, I had to send a picture of the severed cord and the removed S/N. I counted 30 emails which I have sent to Samsung with promises to refund my money. As of May, I have spoken with 10 agents. Please do not purchase any Samsung products.

Aug

Posted by Never buying Samsung again

on 8/13/19 at 9:35AM

I ordered a Samsung Galaxy Buds in May, 2019. Wasn't working properly so i called them up. They asked me to send it in for replacement. I mailed the accessories on June 22, 2019 and made countless phone calls but haven't received the replacement yet. Every time i call, they keep on making false promises. Worst customer support or conflict resolution. Don't bu Samsung products, if you like to buy it then order it from 3rd party website but never from their own website or store.

Aug

Posted by UNSATISFIED CUSTOMER

on 8/12/19 at 11:47AM

HORRIBLE experience so far. Fridge stopped working on July 19th. As of TODAY still no resolution!!! A compressor... THAT IS STILL UNDER WARRANTY went out and due to the repair process required, NO local company will service it. For over 3 weeks I've jumped through hoops and made over 20 phone calls!!! Lost over $500 in food!! Only to be told today to cut the cord on the fridge ans send it to them so they can process a refund check!!... Do I believe that they will.. NO I DON'T!!! So now I'm being told to ruin my fridge and have no recourse if they don't follow through with sending me a refund?!?! Are you kidding me!!! NEVER again Samsung! I wish all retailers would drop your products!

Aug

Posted by JustOneOfMany

on 8/6/19 at 6:08PM

Recieved my new Samsung TV on July 2. Only lasted 2 days before the wifi stopped working. I've had multiple repairs completed on the TV since then and the issue still persists. But now they've somehow managed to place the wrong motherboard in the TV. I've asked for my money back or replacement within 30 days and they're telling me that somehow they haven't completed all the steps required for replacement. I've been lied to multiple times by agents telling me the matter is getting resolved and I would be receiving a call from their escalation department for a exchange or return. Only to find out they keep cancelling the escalation. Now I'm set for a 4th appointment to repair their POS TV. They don't even honor their own exchange and return policy. A very dishonorable company that I hope goes out of business soon. I advise nobody to ever purchase their products.

Aug

Posted by Anonymous

on 8/3/19 at 5:26PM

Never buying a Samsung product again! And I've told friends and family not to either.
Horrible customer service, and junk appliances. Multi billion dollar company cuz of its consumers and they can care less

Jul

Posted by TA OK

on 7/31/19 at 2:35PM

Samsung Hub fridge purchased on 5/23/2019. Fridge stop working completely 7-3-2019. I've been trying to get an exchange since this date. Still as of date no fridge 7/31/2019. Each call was supposedly escalated, but no resolution. Awaiting yet another return call and or email from yet another case manager.

Jun

Posted by elechuga

on 6/7/19 at 9:40AM

Going on 4 months and STILL have not received a refund for the Samsung iconx I purchased. They now have the product I returned AND my money. I have called NUMEROUS times and have been given the runaround every single time. First I was promised an exchange, then an upgrade since the originals were no longer in stock, then promised a gift card refund since the upgrade was no longer in stock either. Then promised a check since there were no gift cards no longer in stock. Then was told the check was being mailed.. another month later.. NOTHING!!!

May

Posted by jordansavage world

on 5/30/19 at 8:52AM

I am so tired of my samsung tab not working if this sucker only plays games i will never buy a samsung again. In fact i am about to see how pretty this tab smashes i am so so done. Good luck with your products but you keep messing with people and there money i will spent mine somewhere else.

May

Posted by Anonymous

on 5/16/19 at 9:57AM

I am not happy with the recent Purchase(10 days over) of A50.
Having frequent call drop.
I want to refund or replacement.

Mar

Posted by Anonymous

on 3/29/19 at 9:17PM

Can I exchange or refund my Samsung galaxy A30 within 15 days of purchasing

Mar

Posted by Jr_Cln

on 3/26/19 at 4:26AM

Samsung REFUND? That's a joke, don't try to get the manufacturer warranty to work or even get a refund from them. It's incredible, I took my new TV to the Samsung authorize repair shop on 11/28/2018, around 12/4/2018 they told me that a ticket with Samsung was created because it was an issue with the screen and Samsung was not replacing the screen, I'll either get a new tv or a refund. Well, since 12/4/2018 I'm still waiting, nearly months later I don't have a straight answer, incredible that a company as big as this one and with the reputation that it has cannot give me a definitive answer. During that time, the original ticket was changed 4 or 5 times (I lost the count) in the end, back in February (beginning) I got like 3 calls from Samsung to tell me about the refund, bla,bla,bla, a check will be issued, I need to go in to th site and fill in some information, it was a pain because there was an error on the form but the page didn't show it, so, again, call them, they told me how to submit without the error. Then an email came saying that I need to mail, what??? Mail, what happen to load documents into the site????? I had to mail some photos. Then, 3 - 4 days later I got another email saying that they're waiting for me to load the documents, what? Are you kidding me? So I load the documents and send them by MAIL as well. The refund was approved since 2/14/2019 and the check was "issued" and the ticket was closed on 2/24/2019. But, I've not receive anything yet. On the refund service status page it still says that's been processing, but if I call the support line they say the check is out. When??? They told me to call another number which doesn't work from my area. I write emails explaining the situation and asking for another number since that one doesn't work and all I get back is sorry, we apologize, etc, please call this number, and they give me the same number, WHAT????? Are you kidding? Did you read my email? Well, guess I had to tell this story somewhere so other people laugh, because that's the only thing left to do. Guess someone there is playing with customers, and a few refunds they don't send is some money the save the company.

Mar

Posted by [email protected]

on 3/24/19 at 10:47AM

I Received The Note 9 512 Black. I Never Order This Phone. I Would A Like A Return Merchandise Authorization Number And Label To Return This Phone.reference No#1759273. This Order Was A Fraud. Td Bank Has Been Notified.

Mar

Posted by No Samsung For Me

on 3/23/19 at 3:41PM

Total joke of an experience. So bad we are switching out 400 galaxies that my company uses due to the worst possible customer service experience.

Bought a new fancy tv. It started pixelating on the edges. And one day it totally stopped working. 8 weeks WITHOUT a working TV. Some robot told me that in order to get a full tefund, that i needed to decline receiving the replacement, which was now 9 weeks later. Another robot refunded me $1900. of the $3400 total purchase price. To make matters worse, I used Samsung Financing as it was too good. I am now stuck making a monthly payment on the 1500 owed me. I have no Samsung TV as I refused the delivery as one of the robots told me what to do

Feb

Posted by OldMan

on 2/26/19 at 7:32PM

Samsung Website could not find my order to provide order status for 4 days after I ordered a 2TB V-Nand SSD 970 EVO NVMe M.2 so I attempted for 2 days to cancel the order only to blocked by Samsung insisting that I could do that myself on Samsung's website. When I insisted the order be canceled, Samsung refused to cancel the order several times. Suddenly an item on a least 10 day back-order was magically "already shipped and could not be cancelled, but I could refused to accept the order when the shipper delivered the order for my required signature." Except USPS just dropped the package in my mailbox as no signature was required. It is plain that Samsung only goal was to book the sale and not customer support. Image the nightmare trying to get tech support for such an item. Why am I on this page? I'm trying to find return information as I no longer want or need this V-Nand SSD 970 EVO NVMe M.2 as HP sells a better 2TB SSD NVMe M.2 for $200 US dollars less. (See Tom's Hardware review dated 26 Feb 2019). Also I get suggest that Samsung talk to Kim Jong-un about hiring some proven skilled programmers as Samsung Website is proof that Samsung does not have any.

(Notice that Samsung had no problems finding my order while I could not and still cannot find any order history on this website using my account or the Samsung order number. )

Feb

Posted by Mare

on 2/25/19 at 2:48PM

It is not true that you can cancel an order before it arrives. I tried to do that and was told I could not cancel. I could return the item once I received it. Which I am in the process of doing.

Jan

Posted by Lyn

on 1/9/19 at 3:33PM

I did an online chat with Samsung to insure the smart watch I wanted to give my husband for Christmas could be used without a phone. I was told it could, so I purchased the watch online through Samsung. After giving the watch at Christmas, we learned it was the model that couldn't be used without a phone. I did an almost 2 hour online chat with Samsung letting them know I was mislead and needed to return the watch. For 2 hours all I heard was they were sorry but it was not within their 15 days return policy. I'm out the purchase price and stuck with a watch that my husband refuses to wear. It is unused, intact and original packaging. I contacted my credit card company to see if they can help.

Jan

Posted by Jayme

on 1/2/19 at 12:53PM

Samsung absolutely does not have a 30 day return policy. I purchased a gift for my father for Christmas. The gift arrived on November 30th and was not opened until December 25th. Unfortunately I didn't hit the mark with the gift. Upon trying to return the product I've been told that I cannot return it as it's past their 15 day from receipt return policy. This policy is nowhere to be found, except on their packing slip which of course remained unopened with the package. When speaking with their customer service they were not helpful, and a manager was outright rude. I tried to explain to the manager that my confirmation email said nothing about their return policy, neither does their website. Below is their return policy directly from their website:
Returns

Samsung will accept, for return or exchange, defective or unopened merchandise purchased at Samsung.com/US, subject to the exceptions and timeframe for returns listed below. All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange. If your merchandise is not returned with all original items or if the items are damaged, Samsung may in its sole discretion either reject the return entirely or accept your return but reduce the amount of your refund credit by the value of the missing or damaged items. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung Direct, in its sole discretion, to be defective.

Exceptions to Return Policy

• If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together. If the free promotional item is not included with the return, Samsung may in its sole discretion either reject the return entirely or reduce the amount of your refund credit by the full retail price of the promotional gift.
• Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, in its sole discretion, to be defective.
• If you wish to return any major appliances (Refrigerator, Over-the-range Microwave, Range, Dishwasher, Washer/Dryer) purchased through Samsung Direct, you may initiate the return within 15 days of accepting delivery of the product by contacting our customer service team. Installation and haul-away service through Samsung if available and opted for will be performed on the same day as the delivery of the product. The return period starts on the date customer accepts delivery of the product.
• If you return a mobile device in accordance with our standard Device Trial Policy or the terms of a special device trial offer.

Dec

Posted by Jeanie

on 12/30/18 at 11:33AM

Does anybody have anything good to report regarding a Samsung return?

Dec

Posted by Kathy

on 12/27/18 at 5:41AM

I have looked at numerous blogs about Samsung refund/returns. Only after people suggest lawyers, small claims, or "let me talk to a supervisor, I'm tired of the runaround" do they get a response. I finally asked for a supervisor, and got my refund after 7 months of haggling. I was always polite and apologized to the person on the phone, but I was firm.

Dec

Posted by John

on 12/21/18 at 5:10PM

Bought a 65" Samsung UHD TV and it quit working after four months. Samsung approved an exchange and I have been waiting five months now for the new TV. First they had to approve the exchange, then they had to find a new model for the exchange, then the had to schedule a shipment. Each step took over 10 business days and I would have to call to see what the holdup was.
First model became unavailable after a month of who knows what. They offered a second model and arranged shipping and it never shipped and have not gotten anywhere finding out when it will.
I keep calling and am told That They are looking into it and will contact me and they never do. January 6th will be six months of dealing with this. At this point I do not ever expect to receive a replacement TV.

Dec

Posted by Pbar

on 12/12/18 at 11:07AM

OMG! After reading these issues I will never be buying another Samsung device ever. I am currently working on getting a refund for a 75" tv that started having issues just prior to the warranty expiring. They replaced the screen which didn't fix the issue and then said it needed a mother board. They called me a few days later and said the part was on back order and I had the option of waiting for the part or getting a refund for the tv. I told them I would take the refund. I got an email from Samsung with a link to start the refund process. The process included entering a Refund Claim Number which I never received. I called Samsung and they gave me the number. I started filling out the process. During the process it said to take off the serial plate and put it on the Serial Decal Form which had to be printed. A little further down the instructions it said for tv's over 37" not to take the serial data plate off of the back of the tv so I didn't. After completing the online process I get an email from Samsung stating that "YOUR INFORMATION HAS BEEN SUBMITTED SUCCESSFULLY". Further down in the email it stated "Please mail the completed Serial Decal Form & a copy of the Samsung Terms & Conditions letter to:". So I emailed Samsung refunds department at the email address provided pointing out these conflicting statements. Well, it's been a week and no reply from Samsung. Going to give them a call but if the other comments here are any indication I'm not going to hold my breath. Whatever happens I will never buy another Samsung product.

Nov

Posted by Cocob

on 11/28/18 at 10:18PM

Samsung currently requires 14 days sfter return is received to creditback your payment method on returns

Nov

Posted by Jessi

on 11/8/18 at 10:21PM

Bought a new Samsung S9 and have had issues with it from day 1. Never in my 20 some odd years of owning a cell phone have I ever paid what I paid for this phone and I've never had more problems with a phone than I've had with this one. It's a piece of crap do not buy one. After my third running with customer service I'm now being told that I need to send it in to Samsung text support which is overseas and that it's going to take 11 business days for me to get my phone back they will not send me a new one they will not release any replacement they want me to run my business for three weeks without a phone. I tried to escalate the call and talk to a supervisor who only told me the same thing. I am beyond frustrated and have always been a loyal Samsung customer in all my products but after this I will never purchase another Samsung anything ever again.

Nov

Posted by unhappy

on 11/2/18 at 9:22AM

I purchased a new range from Home Depot. About 5 months of having it, the oven would not heat up. I called Samsung and they told me they would send a repair man to fix it. I heard nothing back from Samsung. I had to call them and they informed me they could not find a repair man in my area.My only option was to take the unit back or request a refund. I stated I would take the refund. They then told me I needed to cut the power cord, send forms, in, and take off the manufacter sticker. I called back asking if I could not cut the cord as I would be completely without a stove until I received my refund and could buy a new stove. I was told I didnt have to cut the cord. I proceeded to take the sticker off and send in the forms. After hearing nothing back, I called again, then they told me I DID have to cut the cord. I have an elderly person living at this home, They continued to just to tell me they were sorry and there was nothing they could do. I cut the cord and sent the pics. Trying to log in to their refund portal and it states my Case number is invalid. Called support and they told me I would get a retuen call in 48 hours. I am very disappointed and will not purchase another Samsung product.

Oct

Posted by Unhappy Cook

on 10/27/18 at 4:30PM

I purchased a new Samsung Chef Collection Induction Range. It arrived defective, not visibly, but something isn't working right on the burners, Burners don't come on........with induction cookware........I was told when I called Samsung, 1-800 number I would be able to return within 30 days if I was not happy, ......it's defective .........nothing happening ....they won't allow return want to send a repair person.....that is not acceptable on a new stove, with box right beside it. So not ever buying anything Samsun again.....$4000.00 and treated like that..........

Oct

Posted by Scott

on 10/22/18 at 7:32AM

I ordered a 43" TV after my 3-year-old son broke our current Samsung TV thowing something in a fit of rage. The TV was deleivered in two days, but we held off setting up the new TV till we could get a screen protector. Finally, on a Friday night after he went to bed, I got to setting up the new TV. After two hours of getting the old one taken down and the new one up and connected, I turn it on to find the screen was impacted in two places during shipping and completely ruined.
I called the e-Commerce dept the next day and learned that the day I tried to set up the TV was the 15th day after I recevied it, and the day I called was the 16th day, so they refused to offer to replace the TV or refund my money. They did offer to send the case for review since I was so close to the cutoff. Then I got an email the next day saying the policy was 15 days and there would be no refund.

I will never buy any Samsung product again.

Oct

Posted by A6+

on 10/5/18 at 11:25AM

I am purchas a6+ 5/10/2018 I am retune this phone near by shop how can I am do this

Oct

Posted by MC

on 10/3/18 at 5:05PM

I purchased a Q7LED 55" that malfunctioned after 7 months. After about 12 attempts to explain the situation to their customer service reps and trying to escalate the issue to someone who could actually help me, I was told by a "Case Manager" that he had it within his authority to issue a cash refund but that was not an option for me. I was told that my only "option" was an exchange for the same model TV from the same place of business I purchased the original. So Samsung is FORCING me to be a customer or be out the 1800 I paid for the TV that is not working properly and still under warranty. I feel like my right to chose has been robbed from me. Of course if the exchange TV last 366 days, Samsung won't have to do anything for me. There should be a law that allows the customer to chose what they would like to do when a product is defective while under warranty. Such as, a cash refund (even if it has to be on a prorated basis), repair (with extended warranty), or an exchange if so desired. The point is the consumer should have choices when a product fails and the manufacturer should be held accountable. It really is very sad and unjust. I think it is time to contact the Attorney General in New Jersey where their head quarters operates and ask people to do the same. A class action law suit might work as well.

Sep

Posted by Bob

on 9/24/18 at 2:17PM

75" Qled tv quit working after 8 months over $5000 wasted. It's been broken for 7 weeks. This company is a Absolute Train Wreck. Never buy Samsung

Sep

Posted by Anonymous

on 9/8/18 at 9:02AM

My Samsung phone is an A7 2016 version. Everything is wrong with it. It's internal storage is 7MB free but they write on the screen 8GB free
and it's RAM is 224MB while on the screen, it is written 1.9GB. It's camera is very poor. 2MP instead of 16MP. It's screen can't work well and it can't receive updates
I don't know what to do with it

Aug

Posted by Anonymous

on 8/23/18 at 11:51AM

i've on the phone with samsung for 2 days, nobody could help SAMSUNG

Aug

Posted by Theresa Dugan

on 8/17/18 at 2:39PM

I have Samsung galaxy tablet with the return policy. it no longer works. it's not even 1 yr old yet. please let me know what I need to do to return. a representative was supposed send labels for me to mail it in, never received them.. I now have a printer. hope to here back from you soon.
Theresa Dugan

Aug

Posted by Anonymous

on 8/13/18 at 7:41PM

promised a refund and 5 to 14 days it's been 2 months please help this is on a washer was approved in okay still waiting.

I see I'm phone some people have been waiting for 5 months for the refund please answer.

Aug

Posted by Mo

on 8/11/18 at 9:39AM

I bought a Samsung LED 60 in smart TV. I didnt get internet right away. Now that i do none of the APPS work and TV shuts off completely when accessing the internet. I called this week and was on the phone IT person for 45min. They tried to tell me its my internet connection and all my other smart TV works. They also tried to tell me i my tv was out of warranty. I said whats warranty policy they said 1 year. I responded i just purchase tv 6 months ago. Then he said you can get a technician to come out to your home and you will have to pay the cost. I will never buy a samsung anything as long as i live. Customer service is terrible and they sell faulty products

Jul

Posted by Achilles

on 7/31/18 at 12:56PM

Very disappointing, i am waiting for the refund for my phone from 5 months, the refund team is useless. 5 months is too much

Jul

Posted by Prem

on 7/30/18 at 10:56AM

Update to my horrible experience with Samsung Customer Service and Appliance Warranty (May 3, 2018 - July 30, 2018) STILL UNRESOLVED:

I had horribly frustrating experience with Samsung about defective Samsung Built-in Micro-Oven Combination Unit Model No. NQ70M777OD. Have problems with this unit, still under warranty, soon after buying it. Samsung was unable to provide repairs in my area (except once), did not honor June 18, 2018 Samsung Approved Money Refund nor later June 25, 2018 Samsung Approved Exchange Ticket . Since May 5, 2018 as of this date (almost 3 months) I have not been able to use this unit nor was able to make Samsung honor their own Approved commitments which keeps on changing day to day.

Here is the chronology of Samsung giving me run around for almost 3 months:

May 5, 2018:

Called and reported to Samsung about Error Code: Check (C-A2) which appeared on display panel and unit stopped working since last 2-3 days. Samsung assigned Repair Ticket and asked me to contact their repair service provider HNG Appliances, Tukwila, WA. Over next 2-3 days HNG would not answer phone or return my voice messages.

May 11, 2018:

replaced cooling fan but that did not solve the problem. While reassembling the unit they found one scorched and loose wire at one of the connectors. They could not complete repair for want of wiring harness & other parts. No diagnosis was performed to find what caused it.

May 18, 2018:

HNG replaced wiring harness, and circuit board.

June 3, 2018:

Unit quit working and display panel went dead.

June 4, 2018:

Called Samsung and talked to Roberto. Samsung assigned a new Ticket They told someone from their Back Office will call me back within 12-24 hours. No one ever called me back.

June 5, 2018:

Called Samsung and talked to Barbara. She informed that Samsung could not get response from HNG nor could arrange for another Samsung Authorized Service for my area. Barbara offered to exchange the unit or refund money. I opted for refund since Samsung was not and may not be able to provide repairs, if needed, in future. She agreed for the refund and asked me to attach purchase and installation receipts to my email to Samsung. I promptly emailed purchase and installation receipts to Samsung

Later I talked to Julian of Home Appliance Department. He asked me to email receipts also to He assigned Ref # 5120809915. Emailed receipts under this reference # to this email address also.

Received email from Samsung confirming that Samsung had received receipts under

June 6, 2018 (?):

Talked to Cory of Samsung. She informed that refund for only Base Purchase Price of $2,564.99 was submitted for approval. It did not include Sales Tax $256.50 or Installation cost $230.00. She mentioned that after getting the approval of the submitted base price the refund amount will be adjusted to include sales tax and installation cost totaling $3,051.49.

June 18, 2018:

Talked to Sonia, She told me that adjusted total refund amount will be Base Price $2,564.99 + Sales Tax $256.50 = $2,821.49 and that Samsung will not refund cost of installation.

She further told me that she submitted the above corrected amount & talked to the appropriate department (while I was waited online) and it was approved.

She also informed me that, no later than Thursday, June 21, 2018 I will receive 2 emails from Samsung about:

• My acceptance of the amount, choice of direct deposit in my bank account or to credit card or receiving a check from Samsung by mail.

• Removing Serial No. Sticker from the appliance and mailing it to Samsung.

Sonia gave me Refund Claim Ticket # 4147620560.

June 21, 2018:

On not getting the above mentioned emails from Samsung I called Samsung and talked to Brenda. She offered me exchange which I declined since refund was already approved earlier. She told me that someone from Case Management will call me back to resolve the issue.

June 25, 2018:

Nobody from Samsung Case Management called me back so I called Samsung and talked to Dimitria. She told me that Samsung's policy has changed. They no longer offer refund. When requested to talk to someone higher up I was told I could not talk to anyone higher up or any other department and my only option was to accept exchange or keep non-working irreparable unit. On my query she informed me that exchanged unit will be 1) same or higher model, 2) it will be a new unit, not refurbished, 3) it will carry a new full one year warranty staring from delivery and 4) exchanged unit will be installed and existing unit hauled away by Samsung assigned technician at cost to me.

With no other options open to me and above 4 assurances I accepted exchange with a new unit.

June 25, 2018:

An email from Samsung's mentioned that Exchange Service has been approved assigning Service Ticket and provided an icon to track the progress. Tracked status was shown as "Your unit has arrived at the processing facility. Your exchange process has begun". This email provided Samsung phone # 888-501-2502 for any questions. Whenever I call this number no one answers. It bombards unending messages offering Direct TV, hearing aids, Samsung devices, etc. but no live response. I have read online others also complaining about Samsung provided this phone number relating to their exchange & repair services.

July 2, 2018:

Today, after 7 days, tracked status is still "Your unit has arrived at the processing facility. Your exchange process has begun".

When called Samsung I was told it's not even two weeks, there is no time limit how long the next step will take. She mentioned Samsung will contact the Retailer Sears in spite of Samsung having Sears receipt which I had emailed to Samsung. When asked who will deliver and install exchanged unit, Sears or others, Samsung representative did not know. She declined to connect me to anyone higher up or any other department.

I see no end to nightmare with Samsung Customer Service and their unbelievable changing story every time I contact them. It appears like they have no ethics or shame. I have lost over $3,000 and use of oven and microwave for over 2 months.

Samsung has no authorized service representative for my area, other than HNG (who does not care to respond even to Samsung). As such it's only fair that Samsung refund me what I paid for the unit, including sales tax and installation cost, NOT replacement. I do not want to deal with Samsung anymore with possible similar future problems with the replaced unit.

July 10, 2018:

Talked to Rachel of Samsung. She talked to Ashley in Samsung Exchange & Refund Department and I was told that Ashley released exchange of unit to KW International. I was told that within 24-48 hours Samsung would send me an email about delivery by KW International so I could track shipment progress thru www.kwinternational.com . KW Int'l was supposed to deliver & install new appliance and pick up the defective appliance within 7-10 days.

July 12, 2018:

Received email from Samsung mentioning "A replacement product for your service exchange is being processed. Please note it may take up to 2 business days for the unit to be released to the carrier.

Service Ticket Number: 4147769404." Was also provided Tracking icon which showed current status as "Your unit has arrived at the processing facility. Your exchange process has begun."

As of today, July 26, 2018 the above status remains unchanged.

July 13, 2018:

Talked to Allen who connected me to Linda in Case Management Department who internally talked to higher management and Exchange Department and gave me RMA # 0728359092, authorization for return shipment by KW International. Linda also confirmed that the new unit would be installed within 2 weeks and also:

• New unit will be the same model no. as the unit which it's replacing

• It will be a brand new unit, NOT refurbished

• New full warranty will start from the date replacement unit will be installed

• KW International will remove defective unit, install new unit take away the defective unit per instructions from Samsung.

July 23, 2018:

There was no progress during last 10 days. Tracked status still showed the same status "Your unit has arrived at the processing facility. Your exchange process has begun."

Talked to Devarae. She mentioned that she had escalated the case to higher management and could do nothing more about it.

Being dissatisfied with the above answer I called Samsung again and talked to Mary. She said she would follow it up with Exchange department, escalated the case and would not connect me to that or other departments. After repeated arguments she connected me to her Supervisor Carl. Carl provided me a new tracking no. PL44834269 for KW International but provided contradictory/wrong information that unit will be delivered to Home Depot and installed by Home Depot because I had bought it at Home Depot. I told him the unit was bought from Sears, not Home Depot. It appears he realized that he was wrong about appliance being delivered to the store.

Carl promised to call me later the same day and did call me back and connected me to Cathy in the management Department. Cathy provided me yet another tracking # PL448116426 which I later found out to be for pick up of the defective unit. At my request she tried to track previously provided tracking no. (for picking up new unit from Samsung & installing it in place of the defective unit) for KW International but it was intractable. She provided me alternate phone contact for KW International as 310-747-1530. She said she will contact KW International the next day why it was intractable and get back to me. Cathy never called me back.

July 26, 2018:

Surprisingly this time Samsung agent right away connected me to Jesus in the case Management Department. To my surprise Jesus mentioned that replacement unit (same model as existing) was not available as such KP International was never authorized to pick up new unit from Samsung. He talked internally to Exchange Department and said he has escalated the case. He also told me that within 24-28 hours Samsung will contact me with offers to accept:

• A higher model, if available and acceptable to me

• If not, then refund me money

Jesus mentioned to personally follow it up internally and someone from Samsung will respond within 24-48 hours. He promised to will call me back himself on Mon, July 30, 2018 at about 09:00 AM Eastern (Noontime Pacific Time) and get the matter fully resolved.

July 30, 2018:

Jesus of Case Management Department or anybody else called me back although 4 days have passed since he promised to call me back in 24-48 hours.

Called Samsung and talked to Kari. She told me she could not talk to or connect me to Case Management Department due to high call volume. She promised to call me back later today and connect me to Case Management Department.

I have sent 3 emails to Cathy of Case Management Department to snaecr_ag1since my last conversation with her on July 23, 2018. She has not responded to any of my emails.

Sent the following email today to Linda of Samsung Case Management Department to

Hi Linda,

Since I talked to you on July 13, 2018, there is no progress about the exchange of my Micro Oven Combination. I was connected to Cathy of Samsung Case Management Department on May 23, 2018. Since then I have sent her 3 emails but there was no response.

On July 26, 2018 I was connected to Jesus of Samsung Case Management Department who told me that replacement unit (same model as existing) was not available as such KP International was never authorized to pick up new unit from Samsung. He talked internally to Exchange Department and said he has escalated the case. He also told me that within 24-28 hours Samsung will contact me with offers to accept:

• A higher model, if available and acceptable to me

• If not, then refund me money

Jesus mentioned to personally follow it up internally and someone from Samsung will respond within 24-48 hours. He promised to will call me back himself on Mon, July 30, 2018 at about 09:00 AM Eastern (Noontime Pacific Time) and get the matter fully resolved.

This matter has been going on since early May 2018 with no resolution except Samsung giving me a different story each time I call them.

Please resolve the matter

Thanks.

Prem Shrivastava

Jul

Posted by J2 2018

on 7/18/18 at 4:43PM

My j2 2018 didn't work properly

Jul

Posted by Prem

on 7/3/18 at 12:16AM

Just want to add the following to my posting of July 2, 2018:

Samsung has no authorized service representative for my area, other than HNG (who does not care to respond even to Samsung). As such it's only fair that Samsung refund me what I paid for the unit, including sales tax and installation cost, NOT replacement. I do not want to deal with Samsung anymore with possible similar future problems with the replaced unit.

Jul

Posted by Prem

on 7/2/18 at 11:34PM

The following is for complaining and posting later:

It's about my frustrating experience with Samsung Customer Service for Samsung Built-in Micro-Oven Combination Unit Model No. Have problems with this unit, still under warranty, since soon after I bought it.

In chronological order:

May 5, 2018:

Reported to Samsung about Error Code: Check (C-A2) which appeared on display panel and unit stopped working since last 2-3 days. Samsung assigned Repair Ticket and asked me to contact their repair service provider HNG Appliances, Tukwila, WA. Over next 2-3 days HNG would not answer phone or return my voice messages.

May 11, 2018:

HNG (their Ref replaced cooling fan but that did not solve the problem. While reassembling the unit they found one scorched and loose wire from at one of the connectors. They could not complete repair for want of wiring harness & other parts. No diagnosis was performed to find what caused it.

May 18, 2018:

HNG replaced wiring harness, and circuit board.

June 3, 2018:

Unit quit working and display panel went dead.

June 4, 2018:

Called Samsung and talked to Roberto. Samsung assigned a new Ticket They told someone from their Back Office will call me back within 12-24 hours. No one ever called me back.

June 5, 2018:

Called Samsung and alked to Barbara. She informed that Samsung was unable to get response from HNG nor could arrange for other Samsung Authorized Service for my area. Barbara offered to exchange the unit or refund money. I opted for refund since Samsung was not and may not be able to provide repairs, if needed, in future. She agreed for the refund and asked me to attach purchase and installation receipts to my email to Samsung. I promptly emailed purchase and installation receipts to Samsung to [email protected].

Received email from Samsung confirming that Samsung received had received receipts under

June 6, 2018 (?):

Talked to Cory of Samsung. She informed that refund for only Base Purchase Price of $2,564.99 was submitted for approval. It did not include Sales Tax $256.50 or Installation cost $230.00. She mentioned that after getting the approval of the submitted base price the refund amount will be adjusted to include sales tax and installation cost totaling $3,051.49.

June 18, 2018:

Talked to Sonia, She told me that adjusted total refund amount will be Base Price $2,564.99 + Sales Tax $256.50 = $2,821.49 and that Samsung will not refund cost of installation.

She further told me that she submitted the above corrected amount & talked to the appropriate department (while I was waited online) and it was approved.

She also informed me that, no later than Thursday, June 21, 2018 I will receive 2 emails from Samsung about:

My acceptance of the amount, choice of direct deposit in my bank account or to credit card or receiving a check from Samsung by mail.

Removing Serial No. Sticker from the appliance and mailing it to Samsung.

Sonia assigned Refund Claim Ticket

June 21, 2018:

On not getting the above mentioned emails from Samsung I called Samsung and talked to Brenda. She offered me exchange which I declined since refund was already approved earlier. She told me that someone from Case Management will call me back to resolve the issue.

June 25, 2018:

Nobody from Samsung Case Management called me back so I called Samsung and talked to Dimitria. She told me that Samsung's policy has changed. They no longer offer refund. When requested to talk to someone higher up I was told I could not talk to anyone higher up or any other department and my only option was to accept exchange or keep non-working irreparable unit. On my query she informed me that exchanged unit will be 1) same or higher model, 2) it will be a new unit, not refurbished, 3) it will carry a new full one year warranty staring from delivery and 4) exchanged unit will be installed and existing unit hauled away by Samsung assigned technician at cost to me.

With no other options open to me and above 4 assurances I accepted exchange with a new unit.

June 25, 2018:

An email from Samsung's mentioned that Exchange Service has been approved assigning Service Ticket # 4147769404 and provided an icon to track the progress. Tracked status was shown as "Your unit has arrived at the processing facility. Your exchange process has begun". This email provided Samsung phone # 888-501-2502 for any questions. Whenever I call this number no one answers. It bombards unending messages offering Direct TV, hearing aids, Samsung devices, etc. but no live response. I have read online others also complaining about Samsung provided this phone number relating to their exchange & repair services.

July 2, 2018:

Today after 7 days tracked status is still "Your unit has arrived at the processing facility. Your exchange process has begun".

When called I was told there is no time limit for the next step. She mentioned Samsung will contact the Retailer Sears in spite of having Sears receipt I had emailed to Samsung and it could take 2 weeks. When asked who will deliver and install exchanged unit, Sears or others, Samsung representative did not know. She declined to connect me to anyone higher or any other department.

I see no end to nightmare with Samsung Customer Service with unbelievable changing story every time I contact them. It appears like they have no ethics or shame. I have lost over $3,000 and use of oven and microwave for over 2 months.

Jun

Posted by vaghela nikunj

on 6/26/18 at 11:02PM

Dear sir i have purchase Samsung S8 mobile before 4-5 month mobile is defective over heat and hanging problem 3 time give for services in Samsung services station and same problem is detect. Now sample problem over heat and hanging problem Samsung engineer visit our office and check handset and hand set is problem is prove this device is defective . 3 time same problem but not resolve this problem Samsung now i dont want Samsung product we dont have now Samsung product trust . Samsung services and product so very poor(very bed,) is now our demand is refund payment.

Jun

Posted by kk

on 6/18/18 at 6:01AM

I think they are calling rather shouting for a class action suit. Anybody interested ?

I have returned the phone with similar problem as other back in Dec. Initially it was refund in 1-2 billing cycle. Now it is escalation on every call. So far no refund and they keep escalating.

Are they thinking they can get away with this without a fight from the masses ? Maybe the corporate head if on a mission to close the company.

Jun

Posted by Diana

on 6/12/18 at 9:57AM

On going issues since March. Finally felt like it was going to be resolved on May 23rd. Samsung sent me a UPS shipping label to return the device over night and I was told as soon as they receive the device a new device would be sent out. I called and verified that they received the device on May 25th. Fast forward, still getting the run around as of today June 12th, still no phone. Now I was told they couldn't verify the serial number and that's why the new device wasn't shipped. But, according to case Management that has been resolved and it will be another 3-4 weeks before they can ship the phone. It has been turned over to the exchange department yet again and now needs another approval. One excuse after another! Very frustrated with Samsung! Customer service says all the right things, I am sorry, I understand, I am doing everything that I can for you..... Yes, telling me everything that I want to hear except when I can expect delivery of a phone that I have been waiting on for far too long!

Jun

Posted by Jasmin

on 6/6/18 at 3:41AM

I recently got my phone device replaced and i returned my old damaged device next day. But,now i have 2 emails asking me to send them the damaged device(which i already did) i'm trying to contact samsung to figure out what to do because now i'm abroad and can not figure out what ro do. Are they gonna charge me ? And how can i figure out what to do when they don't help me with the chat option?it looks like they know nothing

May

Posted by 2 months and no replacement/refu

on 5/21/18 at 11:19AM

We purchased a new 4k DVD player. It stopped working after two weeks. We could not return to best buy so we called Samsung. They said the turn around time was 7-14 days so we shipped it. That was March 22nd. It is now May 21st and we do not have our ne w4k player back yet or a refund. Samsung said they would call to tell us if it was repairable of if a refund or replacement would be sent out. They never ever called so the first couple times we called we got two different stories. The third time they said someone from the refund dept will call in 3 business days. No one ever called so we called back got the same story. Finally the 3rd time we called and they said the same story so we wanted to talk to a supervisor or upper management. They transferred us to a case manager. He swore they would call in 3 business days and the reason they didn't call the first few times the other support people said they would call was because they didn't initiate the call. well 3 days later no one called as usual. So here we go again with another call today and now they say that some one from the returns dept will call in 11 business days. I mean seriously, what kind of returns dept do they have. We asked for the refund dept's number so we could call them direct and they said we don't have that information and you can go to the supervisor or case manager and they will tell you the same thing we don't have that number. I am so sick of Samsung and their return dept and customer service department. They have absolutely no clue what customer service means.

May

Posted by Anonymous

on 5/19/18 at 8:26PM

WORST PHONE EVER! DO NOT PURCHASE ONE! I didn't have problems until AFTER the 30 day warranty was up. Phone CONSTANTLY freezez and takes several minutes to correct because it always requires restarting. I've had a lot of VERY important calls to make (most emergency) and it's DANGEROUS to wait for that process! I HATE this Phone! IT was an upgrade, it's functioning as a DOWNGRADE! BUYER Beware! I'm sick and tired if Boost Mobile's lies just to make a sale!

May

Posted by Madkcgirl

on 5/12/18 at 9:39AM

We purchased a 55 inch smart Samsung tv 17 months ago was treated very rudely and don't care attitude and told different things by 2 different people on a recorded lioness told me I was basically out of luck on my tv when the picture went out. When I have two other TVs by other brands much older and they work just fine I will never purchase anything by Samsung again.

May

Posted by ARK

on 5/10/18 at 10:26AM

I sent my Galaxy tab for repairs February 5, was promised an exchange late March and still don't have my device back. For the last month every time I call (at least one a week) I am told I'll get a call back in 24-48 to finalize the exchange (model agreement or something) and I still haven't received that call. None of the customer service people can do anything except apologize.

May

Posted by Fsamsung

on 5/5/18 at 12:18AM

I've gone 7 weeks without my fridge being fixed. Only 5 months old. Last repair people deemed it unrepairable and Samsung won't let them write it up as unrepairable and insist on sending more technicians out. Customer service reps put me on hold to call them and confirmed it is unrepairable but said they are sending more techs out anyways and it could be a couple more weeks before that happens. We were told it is what it is. Awful experience. Think they are hoping we throw in the towel and just buy a new fridge.

Apr

Posted by Ron

on 4/9/18 at 12:09PM

My Refrigerator which was under warranty died on February 1st, Three Tech visits later it was pronounced not repairable. I was given a #7000 authorizing a exchange or refund on 3/20.

On 4/5 I received an email saying the refund was approved. No one at Samsung will give me a date. The damage so far...3 days off work, canceled family Easter visit , Eating out almost every night, 20 bags of ice , countless hours pleading for help to put this nightmare to bed.

No end in sight....If Samsung has a mission statement, I'm sure this experience doesn't reflect it,

Apr

Posted by LongtimeSamsungUser

on 4/5/18 at 2:40PM

Hi all,

I am facing the same issue. I returned my Samsung S8+ phone for exchange by end of January 2018 and still there is no replacement phone sent to me. It is first week of April already. Before this I sent back and forth 4-5 times for repair, which they could not rectify. So literally I am not able to use my phone since october 2017. Samsung Repair, Exchange dept and customer service sucks. They cant even tel me the reason for delay. And customer service executives have no way to connect to exchange dept to know the status.

Mar

Posted by User

on 3/28/18 at 1:00PM

I returned my phone end of JAN 2018 and it's almost April and still no refund. I call every week andv they say wait another 14 days ugh their customer service sucks! It's not my fault you are unable to fix the phone so why do I have to wait forever to get my money back. I have no phone its ridiculous. Smh I love samsung products but damn their customer service is awful.I don't know if I want to buy from this brand again. I wish I would have never sent the phone. Smh this is crazy. They don't care.

Mar

Posted by JULIE

on 3/15/18 at 6:17AM

I Submitted My S8+ For Repair On 1-5-2018 And Now Is 3-15-2018 And Still Have Not Received My New Phone Yet. I Have Been Mailing Back And Forth With Nakita Case Manager Which She Says "i Will Escalate Refund And Exchanged Dept" Every Week Is The Same Thing. Samsung Customer Service Is The Worst !!!!!!!!

I Have Tried 2x Week To Get A Hold Of Refund And Exchange Dept But They Cant Give There Number Out Or Email... 2 Months With Out Phone That I Am Paying For Samsung Sucks With Customer Service

Mar

Posted by Jonkim

on 3/13/18 at 1:41PM

I am having the same problem as everyone else waiting on a refund. If you are dealing with this, please email me at [email protected]

Mar

Posted by Led

on 3/3/18 at 8:32PM

My samsung mobile j7 max return . Beacuse I have money problem . Delivery Mobile On 15 feb 2018

Feb

Posted by Rebecca

on 2/28/18 at 8:01PM

PLEASE READERS HELP ME.

I have never felt pained like i do right now.

It all started with buying my Samsung 7edge+ rose Gold had 4repairs in 6months no replacement even after the sales rep examined and confirmed that the phone has fault, he was fast to add that I should organize a pickup at home, claims its faster and better for me. ( only a physically challenged person will understand, the stress of going to shop A and shop B)

Samsung customer service made things worst, rude set of people.

I decided upgrade and bought S8+black from Argos and during my #unbox brand new phone....

1) I got a broken sim plate in a brand new phone

2) when charging the phone, you keep hearing the connection bleep and I also realise even if you plug the phone for 100days, it will never say battery full.

3) i was asked to switch off, reset, and if not they will arrange pick up and repair.... what for a brand new phone that has physical errors ....

Initially, I thought since its a FACTORY damaged/ error i should get it replaced but I was wrong because Agos refused to take responsibility instead gave me a number to followup with samsung and almighty Samsung said they can only repair.

Repair what i never enjoyed, "a brand new phone" already tempared with and did i tell you Samsung has the worst customer service and once they have your money you are not Relevant again.

Trutpilot what next

Did i tell you this people are Already calling, texting me to come and buy S9+. Smh

##- Please type your reply above this line -##

Hi Rebecca,

Thanks for getting in touch.

Just a quick automated response to say that your request (667183) has come through to us. We'll review it as soon as possible when we're back at our desks (Monday-Saturday, 9am-6pm).

In the meantime, you can reply to this email to add any comments.

Rebecca Ol

Feb

Posted by Samsung Order, cancel, delivery

on 2/24/18 at 10:59PM

Sat of The weekend after thanksgiving I purchased a 75" 4K flat screen from Samsung. Com. I was approved for used Samsung financing. The next day Sunday I found that same Samsung TV
Priced for less at AAFES.com (military) I called Samsung to cancel my order but was told that the tv had already been shipped...Really I told the person I was speaking to. I told them so if I don't accept the tv when they come to deliver what happens. I was told that they would return tv and I would get complete refund. Two days later I receive an email to contact a certain delivery company to schedule deliver. So I did and spoke to a gentleman whom I asked if I had to wait for delivery to reject delivery and get tv sent back. The gentleman said NO as soon as it gets to their delivery warehouse they don't even have to unload it off the truck they can just return it. That was easy right....nope I get a call one day by a delivery company asking to deliver my TV that I ordered from AAFES. The TV was delivered but it wasn't the tv from AAFES it was the one from Samsung direct. I found this out after another few days when AAFES called me to deliver the Samsung tv that I had ordered from them. I said this has to be a mistake ma'am you guys delivered my tv a few days ago. OMG so I call Samsung and I was emailed a FedEx tag and I was told to drop tv off at FedEx store. Yea right that is a 75" TV anyway after 3-4 attempts the TV was finally picked up. So now Samsung has credit me all but $400. If you read this message you can see that I followed everything they said. I was even told that by the delivery company that the tv wouldn't even make it to them and it would be returned. I contacted Samsung and was told that yes I was shorted the amount stated and that they would put in for the $400 that Samsung shorted Samsung financing. I'm also being charged late fees. I'll see what they say next.

Feb

Posted by The unhappy customer

on 2/5/18 at 4:37AM

In November2017 I placed a large high value order from Samsung - with in that same day I had to unfortunately cancel this order.
The customer service team took me round and round in circles for days.
Eventually it was too late to cancel the order as the items had already been dispatched.

When I received my delivery I was then told to handle the returns by myself, They suggested leaving this order ( valued +£2000) in a local corner shop, ready for collection, but as it was around Christmas time their courier service will be busy and probably will not collect the items for another 2/3 weeks!
In the end I personally couriered the boxes to the Depot, ready to be returned to the Samsung warehouse.
The Customer service team repeatedly assured me that 'as soon as the items are received back at the warehouse, an email will be sent out and a refund will be allocated to your account within 7 working days.'

As I have not got personal access to my company's accounts , I could not follow this up. - In mid January 2018, I was approached my my accounts director who questioned why the refund was never submitted by Samsung!!!

I have again been sent in circles trying to find answers to why the sales / customer service team have not followed through on what they promised me!
I now know their polite friendly 'I'm really sorry for your inconvenience...' speech off by heart. I have been promised time and time again that I will receive follow up emails in regards to my refund. (Which I still havn't received, other than the one, where I insisted staying on the phone until I could physically read it in my inbox)

Apparently a percentage of my refund has been submitted, and the other remaining orders are 'stuck in the system' waiting to be refunded. Which isn't true as we still havn't received anything from them !!

Soo it continues on, after calling the sales department again this morning (5th Feb 2018) they have assured me that they will be in contact again later today to update me on the my order status and send me evidence of the alleged refund.

I'm so fed up and I tired of being the one who had to constantly to chase them !!
Wish me luck and hopefully this will be resolved soon!!

Feb

Posted by MsBren

on 2/1/18 at 8:20AM

I was having issues with my dryer a few weeks before my warranty was up, they came to service it and I was told it could be fixed and that they would order parts. A week later Samsung called and offered to give me a refund, I accepted and they have been so helpful from the beginning. I love all of my Samsung appliances and phones! Their customer service has always been so helpful!

Jan

Posted by Bea

on 1/29/18 at 1:40PM

Same thing you call the number they give and busy all the time. They give you multiple ticket numbers, the agents don't read the notes, horrible customer service.

Jan

Posted by Anonymous

on 1/27/18 at 9:18AM

Nice, but got another for birthday

Jan

Posted by boat

on 1/23/18 at 2:57PM

I will never buy anything Samsung again. T.V. stopped working and still under warranty. First was told they would fix it, then they would replace it. Next they said I will get a refund.Several ticket numbers and much time on hold and I'm still waiting.Every time I call it's more lies and nonsense....been submitted will take 4 days.Next call more bull, will take 10 more business days....5more days, 4more days,never again!

Jan

Posted by Anonymous

on 1/17/18 at 12:35PM

I sympathize with everyone who has dealt with Samsung.
We purchased a $4k refrigerator from PC Richard which broke down 3 times in 2 years.
After the 3rd time Samsung said they would refund us the purchase price.
Of course each time this happened was around the holidays, the latest being the weeks preceding Christmas. I must have called 20 times and sent numerous emails to the office of the president.To say the response time and customer service is appalling is an understatement.
I called just now and the representative claims the money was released 3 weeks ago.
Strange as I've called 5 times at least with each stating its pending.
What more can i say, never purchase anything from Samsung unless you enjoy going to the doctor to bring down your stress level.

Jan

Posted by Samsung: never again

on 1/16/18 at 12:37PM

We bought an SUHD 65" 4K on 31DEC16. Manufactured defect detected 26DEC17. We initiated an exchange under the warranty provided by Samsung. It's been 21 days, 3 ticket numbers, 4 outbound phone calls, 2 emails, a troubleshooting contractor refusing to accept the work request, 0 followup from Samsung. Also, by reading the comments here I've come to understand that I could literally let this go for the next several months and nothing will have developed. Anyone know when the class action lawsuit for fraud is starting up?

Jan

Posted by PRAFULLA JOSHI 9890950460

on 1/15/18 at 1:18AM

Purchase date of tv 02Dec2017.
I registered my complaint for Samsung tv 49M 5570 (4251542179) on date 17Dec2017.
Service engineer from (Tvs electronic) visited my house on 23Dec2017. he said there is problem in TV.
Next day on 24Dec2017 senior engineer (Tvs electronic )visited my house and he also told me same thing.
On 26Dec2017 again they visited my house to collect the document.
They asked me , as per policy
Samsung offers consumers a 30-day money back guarantee.I said I want refund. Further I submitted the copy of all required documents for refund and photo copy of same I kept with me.
However instead of refund , replacement request has been approved by service center. I don't know on what basis it has been approved as I given refund request not replacement.
However I called to service center for same and rejected replacement and asked for refund as per Samsung policy.
But till date my issue is not solved by Samsung.
Samsung should process the refund as soon as possible however being customer I am suffering as it's more then 28days after registration of my complaint and tv on wall looks like showcase piece which is not working.
Many Times I called customer care service but no satisfactory reply from everyone. everyone is saying your case is open not closed.
Please close this issue as soon as possible.

Jan

Posted by Anonymous

on 1/12/18 at 9:33AM

Dear Sir,

I trust you would read this email carefully to understand our concern.

We had a pathetic experience at Chroma Sarjapur road, Bangalore. Where we visited Chroma for the fourth time on 23 Dec 17. We were interested in model number MU6100, 50 inches size or any other model of 55 inches. We asked price for their displayed model 50 inches MU6100 , then by Mr. Sayad Jalal it was told that there is a better model available MU6470 displayed unit was 55 inches TV and price was told 1.10 with 10 percent discount, after negotiating further they gave a special category discount of 2.5 percent and price came to around 96 K. We immidiately told them to pack this model. Now the product delivered and installed and then no where it looked 55 inches to us. We measured the size and checked its 49 inches. Here we got shocked to know model number mentioned on bill is 49MU6470 . There was no where in our mind that this bluff can happen and we need to check size specifically on the bill. We blindly trusted chroma and later realized that it was a mistake to have this trust. We have clarified our needs to their employee and talked only about displayed size, 55 inches, trust no one will think that they are billing for a different product.

Sir, first point to understand where MU6100 , 50 inches model I was getting in 77 K in Chroma then why would I agree to pay 20 K more on 1 inch less tv. MU6470, 49 inches.???

We had shown our concern to Chroma store but they are not ready to exchange since the product got installed 15 minutes back today

We just expected the right communication and right product to be delivered what they have shown and promised to give.

I am highly disappointed to choose chroma over reliance where I was getting better deal on Sony tv.

But we went ahead with Chroma because of samsung brand.

My last hope is with Samsung would help us. We need to exchange 49 inches Tv to 55 inches.I trust that you would definitely find a way for us and help us in this matter and kindly exchange the product to 55 inches. Croma will be ready to exchange if Samsung agrees on this. We are ready to pay the difference of price. I will wait for your positive reply.

Best regards

Jan

Posted by Brownshoe

on 1/10/18 at 1:03PM

I am writing about my second Samsung Washer in less than a year. I bought the first in March of 2016 and it was recalled in the fall/early winter of 2016 for a defective lid. I had the second delivered on Dec 17th 2016. On Dec 16th 2017 the lid broke apart and would no longer seal,,ergo no water. I called the 800 number, and was told they would honor the warranty for parts and labor. The washer had not been in my possession for more than 1 year. This was confirmed by an e-mail, later another e-mail was sent cancelling our the first e-mail. I contacted them several times, finally getting the authority to call their certified service tech in my area. I had already spoken with him and he confirmed that he does no do Samsung Warranty repairs any long. I called back and was told I would have to find my own repair tech and then that tech would have to contact Samsung for approval to do the repair. In desperation I called the Geek Squad and they indicated they would do the repair. I called Samsung back and was told that Samsung had changed their mind and would refund my money. I e-mailed a copy of all my receipts back to the Samsung Rep and he called back later in the day to confirm the refund and the amount. I was told not to dispose of the old machine before getting instructions. Those instructions would come within 24 to 48 hours. A week later, and several telephone calls I was getting no where, and always someone would call back in 24 to 48 hours. The following week I got a hold of the Samsung Rep who had processed my e-mailed receipts and he said that I had to agree to a reduction in my refund, or there would be no refund. The reduction was almost $100. It was better than nothing so I agreed. Once again I was told that I would be contacted in 24 to 48 hours. No contact. Called again and was told that everything was in process and that there would be a wait. No I was not dispose of the old machine until I had gotten and complied with the instructions. No one could answer where those instructions were or when I could expect to receive them, Called again today with same old company line.

Jan

Posted by Fergie

on 1/1/18 at 4:11PM

I returned my phone in Nov 21 2017 its now 1/1/18 and still no refund. Ive made numerous calls and they keep tellin me its with logistics and that its been approved and im still waiting for over 2 months

Dec

Posted by NEVER AGAIN

on 12/27/17 at 1:05PM

I Have Been Waiting Since 9/25 For A Refund. I Have Made Numerous Phone Calls And Everyone Says I'm Sorry, It's In The Refund Dept. No One Has A Phone Number For The Refund Dept. Right Now, I Am Filling Out A Complaint Form For The Consumer Protection Dept Of The Pa Attorney General's Office But No One At Samsung Can Provide Me With A Street Address. Isn't It Amazing That You Don't Know The Address Of Your Employer. I Will Never Buy Samsung Again.

Dec

Posted by martyd

on 12/22/17 at 6:02PM

samsung sucks. tv broke. sent tv. samsung received tv on october 10th 2017 by martinez at 12:04pm. refund approved but they are waiting for me to return the device. i have talked to 14 reps and 7 case managers everyone keeps asking me to send the device back to complete my refund. never again samsung

Dec

Posted by Radion

on 12/21/17 at 12:12PM

Disgusting experience!!!! I hate their customer service and never would be recommended to anyone!!

I returned to them item,order they received item 21th November and I never received my money back!!!! ORDER TOTAL

$216.49.

Dec

Posted by Krystal

on 12/19/17 at 12:29PM

I have been bugging Samsung since Novemeber 20th 2017 about my refund. i call and all they tell me is thats is been approved and i should receive it in 3-5 days. the 5th day comes and nothing so i call back and another person tells me it still needs to be approved give it 3-5 business days. ive heard this since November and it half way through December.

Dec

Posted by Jojo66

on 12/14/17 at 9:53AM

I have been dealing with Samsung for over a month everyday. Frustrated isn't even the word...... so here goes nothing....

First off I own a GALAXY S8+, and am a Samsung premium care subscriber. I purchased my device on aug. 28 2017 from bestbuy. Purchased an unlocked G955U1 model, signed up for premium care, and started using my phone.

Fast forward to Nov,5 2017. I received a cancellation email from premium care saying my insurance was cancelled. I called them immediately and was told the insurance could NOT be added back and I would have to re-enroll my phone thru the Samsung premium care app.

This is where it gets crazy. My phone had a chip in the right corner, preventing the re-enrollment on the app. Premium care tells me to send my phone to Plano Tx. They will replace the screen, and that will allow me to re-enroll my device. They also offered me 1 month free again as well. Sounds great right? Well....

I received my phone back (2 weeks later) and right out of the box, It kept disconnecting, and "searching" for signal every 45 seconds or so. I couldn't download, talk, text or anything related. I immediately called premium care and to my surprise, premium care stated I wasn't covered because I wasn't enrolled in premium care.

At this point I'm livid. I literally just sent my phone to Texas from NYC and now it has to go back, but before that can happen premium care has to verify my insurance, which they can't do so they "escalate" it and I should receive a contact within 72 hours.

Now I have to go thru my manufacturer warranty so I do that. While waiting for premium care to iron out my issues, I send my phone to Texas thru Samsung's ecr department for service. They replace the PBR (motherboard) and send me the phone back.

The phone starts by running slow and delayed. After trying to restart the phone it freezes, and a soft reset was necessary to boot it again. Once it finally boots it tells me my 128gb sandisk card is corrupt and I need to format it. I format it, however the phone prompts me it's corrupt again and to format it...(loop) so I tried another card, and the SAME THING HAPPENED!

Needless to say the phone went back in the box and I manned the phone line, hoping for some kind of resolution to these "repairs" made to my device. Premium care still to the day of this writing has not contacted me. Over 1 month ago it was "Escalated". As far as Samsung goes .... after speaking with countless ECR reps, EMAILS, TEXTS, and HOURS AND HOURS OF COMMUNICATION they FINALLY Requested a refund ticket for my device. They sent me a label to send it to the refund department/exchange department. Sent it out same day. Let's see what happens.

Dec

Posted by DONOTBUYSAMSUNG

on 12/12/17 at 9:11AM

Following a dozen or more phone calls and 2 months of runaround very similar to others posted here, I finally got a "refund approval" and have been waiting over a week for someone to contact me about picking up this television. I fear I will NEVER get this done and that I am out $600. WORD OF ADVISE: NEVER BUY A SAMSUNG PRODUCT. They are cheap for a reason and they do not stand behind their products!

Dec

Posted by Anonymous

on 12/8/17 at 7:41AM

This is the worst company and products! I think it should be illegal to sell this junk in the US. Terrible products and even worse customer service. Been promised a refund for over a month and just keep getting a run around. Seems to me they are a bunch of thieves. Only American made for me if you can find it!

Dec

Posted by SamsungSucks

on 12/6/17 at 9:12AM

I should have researched more before I bought anything from Samsung Direct.com. I thought I got a deal from our employee provided web portal during Black Friday sale. Ordered a 65 QLED TV and arrived last night 12/5. I took the pain of mounting and setting it up and once I powered it up, screen is all damaged and cracked. Called customer service today, what a joke. I spoke with a Canadian call center but they did not sound Canadian at all. Asking for a US Based center and they said no way to transfer it. Speaking with the agent, getting frustrated by the minute since he told me that I would have to bring the big BOX to a FEDEX location to return. Not everyone has a truck or van.... kidding me. Then he stated that they dont have a replacement program. WHAAATTTTT!!!! This is a joke and comedic operation. Holding my breath now and spoke with a supervisor who escalated this matter, let us see what will happen. Totally FRUSTRATING AND in the age of Amazon and other web retailers, this is a JOKE and FARCE.

Dec

Posted by extremely unhappy ex samsung cus

on 12/5/17 at 2:09PM

I have been dealing with trying to get my brand new, just bought in Feb. 2017 78" 4K ultra curved screen TV either repaired, exchanged or refunded. Initially I just wanted a repair. I jumped through hoops to be placed on hold for literally (no exaggeration) hours on end just o be either hung up on or transferred. After promised a repair I was told no carrier or repair location was close to my home town. So I opted for exchange I was told of equal or greater value, the lady dared to offer me a 74", I asked her how do you figure going from a 78" to a 74" is of equal value. She stated she finally located the same TV as the current and I would hear from someone within 10 business days. Of course, nothing. So I called waited on hold for hours again dropped and finally got someone who then told me my Tv was not available. SO then the refund process began. The refund was pre approved, KW international is suppose to pick up TV and report to Samsung corp that they have TV in their possession with 48 hours of pick up and my refund would be deposited. I have been dealing with a Donna L. from Exchange and Refund dept. who is now refusing to return my calls or emails. Mind you another 3rd party picked up my TV on Wednesday Nov 29, 2017, by a company called Radiant Logistics who by the way Heather one of the managers there is completely rude and disrespectful not only to me but apparently her employees as the drivers voiced their complaints to me about her. This on going run around has been going on since August 2017. I have emails and documents galore. And yet no refund and now out of a unrepairable, unreplaceable 3700.00 TV that I know no longer have in my possession. I WILL NEVER BUY ANOTHER SAMSUNG product again and I am urging every single person I know to stay away too.

Nov

Posted by Amanda

on 11/30/17 at 12:33PM

This has been the WORST experience. I purchased a Samsung GalaxyS8+ and returned it after finding a better deal through my cell phone carrier. Phone was received at my home on 7/25/17. Phone was returned on 7/28/17 and DELIVERED back to Samsung on 8/1/17. The amount I paid for this phone was $675.88. It is now November 30th and I HAVE NOT RECIEVED MY REFUND. I have spent HOURS and had MULTIPLE calls on my days off with different agents and managers explaining my situation over and over since August. How in the hell does it take 4 months AND COUNTING for a refund?! I have been told different stories of what's happening. I have called TD Bank, Samsung e-commerce, Samsung corporate and am STILL WAITING. I WILL NEVER, EVER, EVER RECOMMEND SAMSUNG FINANCING FOR ANYONE.

Nov

Posted by Ganesh

on 11/18/17 at 1:48PM

Samsung galaxy j7 prime mobeil parchece.
Only 5month just.
But mobeil display whites.

Nov

Posted by NotOneToBeMessedWith

on 11/15/17 at 1:54PM

I have been going through the exact things people have posted about Samsung exchange and refund department. I have been given about 5 different Ticket numbers for this one claim that I put in for. It is always a different story with them and then they end by saying, " Someone with our department will be giving you a call either today or tomorrow." Also, I find it strange that there is no direct phone number to the department, and when I ask for the name of the person I was talking to they always gave their first name but refused to give their last name!! Sounds fishy to me!! I definitely think I will be seeking attorney advise. Good thing I caught on the their tricks early and have now been recording conversations and documenting everything down!!

Nov

Posted by Sarah

on 11/9/17 at 10:59AM

I have been working with Samsung since April on a recall they issued for our washing machine and I still have not received the refund! The customer service has been Horrible at follow up!

Nov

Posted by Melissa W

on 11/6/17 at 2:55PM

Has anyone had any luck actually reaching the exchange department I keep trying, wait on hold for over 30 minutes and get hung up on. Is there another way to reach them?

Nov

Posted by Getting the run around

on 11/2/17 at 4:08PM

I have been waiting so long for a refund I will be in a nursing home before I get it

Oct

Posted by Very pissed off consumer

on 10/29/17 at 9:49AM

Samsung you are nothing but a group of unprofessional liars. I i was promised a refund on a Samsunf French door fridge that has beena piece of crap since i spemt my hard earned money on (over $2000.00) for i sent copies of my reeceipt over 6 times via email, fax, text & i just kept being told it was distorted & they could not read the serial # (which you could clearly see) i went back & with these unprofessionals for over 2 weeks. They finally told me they could do nothing for me. They lead you on as if they are going to do something to help you but in the end The are doing absolutely NOTHING. Please please dont ever buy Anything samsung especially the fridge . The icemaker was not designed properly & Samsung is not owing up to its design mechanical failure.

Very pissed off consumer

Oct

Posted by Veronnica

on 10/28/17 at 7:18PM

Bought a Samsung washer &a dryer set in March. The end of June the washer quit working. They sent out a tech a week later and the same problem occurred again on the first wash. They said they would have to refund me the money. Have sent in so many pieces of information and when I don't hear anything I wait and assumed the refund was in the mail. When a while goes by (a few weeks) I contact them and they say they need more information. I've been waiting longer for my refund than the machine has worked. The website showed the refund being processed on oct 8, and 14 days later (they said 7-14 days) I called to check the status and was told it was sent out October 13th and there's a few more days, I should get it. Still no refund. Will not buy Samsung ANYTHING AGAIN.

Oct

Posted by SamsungAreCowboys

on 10/25/17 at 7:01AM

Samsung Customer Service is horrific. DO NOT ORDER from their website or you will wait weeks to get a refund. 3 weeks on and I'm still waiting.

Oct

Posted by Colin

on 10/25/17 at 2:13AM

My son bought a Galaxy 8 note and is not happy with the product and has found the customer service in your Liverpool One store to be shall we say very unhelpful and trying to get a refund shall we say playing hard ball.He is a student at LJM university so everyone comments on their experiences.I hope that you view this situation kindly.I have seen this type of situation on many occasions where young students are intimedated in the stores.

Rgds Colin

Oct

Posted by 55 inch Curve Tv.

on 10/23/17 at 2:08AM

World class Sumsung all a bunch of LiARS. Purchase a 55 inch Smart Curve Tv. 05/11/16 and it just lost picture on 05/10/17 a 10 month old tv can u believe it!!!!!!!!!! As I told myself I have warrantee and this was still a Good thing but from there everything went downwards Service centre people came out twice and the tv aren't the same anymore and then the Lies started from call centre to service centre ( Just remember Samsung every DOG its DAY ) Never ever Samsung again very disappointed.

Oct

Posted by Cleo

on 10/17/17 at 8:52AM

We have been going through a refund process with samsung since June...after sending in the receipt, then the invoice, they lost it, then asked for it again...and again, we were then told in September our refund for the washer was approved, given a 4111....TICKET NUMBER AND SENT A Samsung Refund Terms And Conditions form, and requested the decal from the washer be peeled off and attached to the form, this was Oct 6, 2017, emailed and faxed this document to them...two weeks later they called and wanted to find out what happened, they did not get it...they are full of crap, they keep promising a refund and they never issue it...

Oct

Posted by Anonymous

on 10/11/17 at 8:43AM

I have been dealing with the same problem for 3 months now. My dry would not come on at all. So they told me to send the bill of sale 3 months ago I did everything they told me. I still have not got my refund. They say they take care of there customer's but they don't.

Sep

Posted by Gorila glass

on 9/27/17 at 9:36AM

I want to return my samsung galaxy j7 prime 32gb.it has problem in screen while playing game..please help me what to do..

Sep

Posted by Gorila glass

on 9/27/17 at 9:34AM

I want to return my samsung galaxy j7 prime 32gb.it has problem in screen while playing game..please help me how to do..

Sep

Posted by Ticked off customer

on 9/21/17 at 3:00PM

Samsung is horrible. Never again will I use their appliances. I bought a brand new washer and dryer set in January 2017. Literally 7 months to the day later, my dryer breaks. I'm not a repair technician but my guess would be it is just a belt. They tell me they will have a technician call me. 5 days later I finally call them to find out what the status is and get told i will be getting a refund. Ummmm okay, you cant call me to tell me this, i have to call you?

I immediately send a bill of sale like they requested. They give me a $ amount for the refund and I approve it. All of this is within 10 minutes. I then get told they will send me acceptance documents. NEVER did they mention "hey this could take 2 weeks."

I have literally called every day twice a day. This is an $800 dryer, and yes, i could go buy a new one. But as soon as i do, they will find some reason not to refund it, so i am doing laundry at a laundry mat.

I keep getting told different answers. Run around doesnt even describe it. I work in customer service so I try to be nice, because rude customers annoy me. It is soooo hard to stick to this when dealing with them.

I finally spoke to someone in the executive department, hopefully this will help. I will put an update out if i ever get my money

Sep

Posted by Achintya

on 9/20/17 at 8:25PM

I purchased samsung on max mobile ...but after few days its get very slow and its recent key is not working properly.

Sep

Posted by Mike B

on 9/19/17 at 4:52PM

I have had the same experience as the preceding customers. What they describe relative to their customer service is accurate, i.e. getting resolve to a problem is terrible. Customer service SUCKS big time. It is my last Samsung purchase I'll ever make.

Sep

Posted by Mohemp23

on 9/18/17 at 6:59PM

I purchased a t.v. Last year that just stopped working. It's under warranty but I have gotten the run around and the exchange department keeps you on hold and then hangs up on you. Worse company ever and I hope a class action lawsuithappens!

Sep

Posted by Sister

on 9/15/17 at 9:49AM

I am suppose to receive a refund from Samsung Electronics for my Samsung Washing machine but I keep getting the run around I even contacted Consumer Alliance and they wrote them two letters then Samsung contacted me to email the serial number from my washing machine which I did then they called me and sad it was to blurry to see so the person I spoke to told me to email it to her so I did but that didn't work out so I emailed it again to the refund department now just waiting on to see what other lie they have to tell me I'll never buy anything else from Samsung again they are the worst company in the world to deal with

Sep

Posted by Loyaltyntrust

on 9/5/17 at 5:47PM

The worst run around in life! I will NEVER buy anything Samsung EVER! I'm waiting on a refund approval. I am going to escalate this to the Governors office. Happy to be a state employee. My Samsung top load washer that has had a class action suit for someone getting a broken jaw because of the same recall I was part off. I am unable to wash I have a big family and cannot wash. I been calling EVERY day for over a week and still no link or email like they claim they will send. The do not have a direct number to refund department or any higher up or supervisors. I have spoken to numerous representatives and all tell me the same lies. This is not what good service is about! I will be going further and have all the names of the individuals that have lied to me. All phone calls are recorded and I want it to all be done right! Desperately in need of a working washer before anyone of my kids are hurt by trying to wash.

Aug

Posted by Never Another Samsung Product

on 8/30/17 at 3:28PM

On August 12th I purchased a new Q series TV from Samsung Direct. Quick delivery...set broke after 4 hours. In spite of their 'new' "excellence in customer service" policy, it is virtually impossible to achieve anything more than a human delivered, robotic response. Zero help...zero concern...zero incentive to rectify any issue that involves a defective product. The TV was re-boxed (at MY expense), picked up by FedEx (on their nickel) 5 days later and now it is the 30th of August. I have yet to receive ANY contact from Samsung via email or phone concerning their intentions. I have called them 5 additional times and have received 5 different explanations why my refund has not been processed. I even tried to get them to just send me a new TV, but their policy doesn't allow them to send a replacement until the initial purchase issue has been resolved. For further insult: they also took my old set away as part of the original delivery and promised me a credit of $200 for the old set. That money can only be reimbursed via a "E Certificate" good only for purchases at the Samsung web store. Of course, that amount can't be awarded until the initial sale has been finalized! They can't finalize the original sale because the product was returned as defective.
Samsung only uses circular logic. I have since made a purchase locally of a better TV from LG. This new set is flawless. I have no idea how long I'll be made to wait for Samsung's customer service to catch up with their false promises!

Aug

Posted by Anonymous

on 8/30/17 at 12:07PM

worst customer service ever. one lie after another after another with no satisfaction, no follow through, unable to speak to supervisors or team manager, just keep getting same run around after hours on hold

Aug

Posted by Anonymous

on 8/25/17 at 11:30AM

Worst customer service ever. I had recall on top load washer completed and new full 1 year warranty. Now washer is not working properly (since 7/8/17)and they tell me I have to apply for refund which I did on 8/5/17. Have not heard back. Have made at least 5 phone calls over past 3 weeks and just keep being told is in refund department, but unable to speak with anyone in that department and no one can tell me why it is taking so long.

Aug

Posted by quidoan

on 8/23/17 at 9:07PM

I bought top load washer and I was defected ,I claim and had agreed refunds by Samsung.Inoder to get refunds you must call in but they let you wait on the phone so long ,sometimes take an hour waitng and I got hung up.I very upset the way Samsung handle customer service.

Aug

Posted by Tracey

on 8/23/17 at 12:14PM

I purchased a Chromebook from Walmart... Last minute I had to go out of the country. I need to return the unopened Chromebook due to I received another one from a friend for my birthday .. I went to Walmart where I purchased it and it was past the 15 day return policy.. Can you send me a return label for my refund.. Thanks Tracey

Aug

Posted by Samsung sucks

on 8/17/17 at 1:35PM

They promised refund after 6 months of constant repairs to refrigerator that won't work right. They lose your receipts you send them and leave automated messages saying you've not responded to their emails they never send . Then tell you to call exchange department to get money and after on hold for over hour get disconnected. They are a scam joke of a company and I wouldn't buy another of their products under any circumstances. Please tell me how to join class action lawsuit.

Aug

Posted by Anonymous

on 8/16/17 at 10:15AM

On August 1 I was promised a refund for my broker two-year old Samsung refrigerator but was told I could not get rid of the old refrigerator and get a new one until Samsung sent me the "refund form." It is Aug 16 and I still have not received the form, which supposedly would be emailed. Why is this taking so long? I have been without a working refrigerator since late July.
Please send the form!

Aug

Posted by Anonymous

on 8/14/17 at 8:30AM

Wish I would have read prior comments to purchasing any Samsung appliances. I purchase electric range with warranty. When I needed to use warranty, of course, repairman could not come out in timely manner and repair so I was told I could get refund. Sure it has been a month without a stove. Well now everytime I call back, I talk to someone new, and get new answers. The parts place has called me back with part but I was told to cancel warranty, so now still nothing. This is past frustrating and they need to all get on same page. And still I have no refund nor know when this one will be accepted.

Aug

Posted by Leon

on 8/8/17 at 9:15AM

It says you money back within 7 business days, past over a week and keep telling me to wait for refund, after they took a month to deliver the phone. Is there any way i could make a bigger claim for not returning the money when they say.? Or when it supposed to be return(refund).?

Aug

Posted by frustrated

on 8/7/17 at 8:34AM

I have been dealing with the ECR about a refund for my refrigerator that failed and can be fixed for over 4 weeks and have been completely lied too and given completely conflicting information over the span of dozen calls and emails. Can not state how bad this is and agree that some legal authority should investigate. All they would have to do is review the phone conversations to see how customers are manipulated on every call.

Aug

Posted by Will

on 8/6/17 at 1:22PM

I have a two month old 65 inch tv that doesn't work. I have been dealing with exchanging it for over 3 weeks with no resolution. I agree with all the posts, worst company to deal with. Maybe the attorney general should look into their deceptive practices when dealing with warranties.

Aug

Posted by Anonymous

on 8/3/17 at 9:37AM

One of worst default pieces it's providing, Just got J7 max, rear camera not working properly in whats app as images r very dark, if i got to service centre they are compromising with the issues saying in all camera its same, nowadays phones are coming like this...

Aug

Posted by Superwrench4

on 8/1/17 at 5:15AM

My Samsung Galaxy S7 Edge is 6 months old. The charging port had arc flashes coming from it. It burned the charging port on the phone and fried the factory fast charger I received with my phone. It was a very scary situation to find in our home. It could have caught our home on fire if not found when we did.

Jul

Posted by shamefulsamsung

on 7/27/17 at 2:07PM

After reading the first two reviews: this scenario sounds like the same experience I've had with Samsung. Just wish I had read these comments before purchasing. NEVER BUYING SAMSUNG PRODUCTS OF ANY KIND!!! The microwave oven I purchased has never worked from the day it was installed-- I'm getting the same run around other people posted here. I now know that an e-mail will not be received (necessary for refund to be processed), but it will never come in my e-mail box; thereby NO REFUND! WORST CUSTOMER SERVICE EVER! I have been punished for buying Samsung.

Jul

Posted by K

on 7/25/17 at 1:01PM

I have a Samsung laser printer that failed after a couple months of use. It has a year warranty for parts/service. I called June 6 and they said I would be sent info on repair center in 3-5 days. 5 days later got repair center info. I called them and they told me that they rejected the service. I called Samsung back...started over. In 3-5 days they would contact me with repair center info. No one contacted me. I called on 6/18 and after 45 minutes of being passed around, they agreed to issue a refund. The refund was not actually 'approved' within Samsung until 6/28. I was told that in 3-5 days I would get an email requesting information to process the refund. It is 7/25...no email. I call every week or two and get the run-around. I have little hope to get the printer fixed or refunded. NEVER a Samsung product again. A waste of a couple hundred dollars and much frustration.

Jul

Posted by Tishi

on 7/21/17 at 10:24AM

On Jan 17 2017 my husband and I UNFORTUNATELY purchased a Samsung Stainless Steel overhead microwave oven to replace our 18 year old unit. Within five months, the door started melting from the inside, melting the seal around the door and the paint off both the inside of the door and the oven itself. I returned to the merchant, Home Depot. The first young lady was not helpful, basically said HD could do nothing and I would have to contact Samsung. No contact info provided. A few weeks later, I returned to HD and asked to speak directly to someone in appliances not the service desk. Young man gave me an 800# to call Samsung. I did. The call wait was long. Finally got someone who had trouble understanding what I was describing. No email where I could easily send a picture illustrating the issue. She took a repair order and said someone would call me. Few days later I rec'd a call from a lady in the town 60 miles away saying a repairman would come on specific date/time to fix "the oven tray that was not moving". I explained that was not the problem. she said that is "what is described in the work order". I said it would be wasteful to send someone from 60 miles away to fix something that does not need fixing". I attempted to describe the actual problem. She too had problems comprehending. I finally said, we had stopped using the oven weeks ago because we fear a fire in our kitchen that might destroy our home and just needed the unit replaced as it does not appear to be a simple fix". She said that when the technician came he can decide what needs to be done. I explained that the purpose for calling the 800# was to describe the issue and have the specific problem resolved and that I had been assured it would be resolved. Young lady said "don't call them" just let "Chuck" check it out. I asked if the loss of my wages for taking time off from work would be reimbursed. She said she did not know that she was just the person who scheduled repairs. I said I do need to re-contact Samsung directly. I searched their headquarters and found a chat line. I described the whole problem. The poor contact person, who was very polite, was extremely slow in responding to each chat email. At the end, he basically said the same thing: "the technician can decide". I suspect the technician will not be able to replace the burned door and the burned oven during his one visit! I will demand a replacement, a full refund or will file a complaint WITH MY NEW MEXICO STATE ATTORNEY GENERALS CONSUMER PROTECTION DIVISION. This is the only and last time I will purchase anything Samsung. Genuine customer service has been flushed and the Greed is spreading. Perhaps we need a cooperative consumer owned organization that manufactures quality products and provides courteous, professional customer service!!

Jul

Posted by chop

on 7/14/17 at 7:29PM

I was part of the unlucky Samsung top load recall consumers. I called the recall line that Samsung provided and verified that my washer was recalled. I explained I had other problems than just the top lid and they said they would send the recall vender they contracted out first which was Dish Network and then to call back for service after they fixed the recall. They came then I called back and said I needed repair. The man put me through to some executive dept. who said I would just be offered a refund of the price I paid instead of repair. I sent in my original receipt of purchase as requested then told I would receive the refund amount. I asked if they needed my washer back and they said they weren't sure so when I went and purchased my new machine I called Samsung back to confirm due to my delivery and they said no I did not need to keep it on 6/14/2017. Now a month later and several phone calls I get a lady from Samsung telling me that since I didn't keep it that would probably void my refund!! She said there would be an investigation now and they would let me know. I think this is totally unprofessional and I can say that if after all of this I get nothing because the company doesn't know what to tell the consumer and promises one thing then denies it I will take my complaint to the BBB and the local news in the Houston Texas market and I can assure you they do put these complaints on the news to help people like me. It's now 7/14 and no response back of my refund.

Jul

Posted by None

on 7/8/17 at 3:14PM

Well I've been using samsung since they started I told my girl that samsung is the best phone to get they are the best I've still have and still using a galixy 3 I love it.but my girl got this j6 and the screen broke with one drop and it was her friend dropped it.now she bought at the same time insurance on it they put her threw a bunch of loops so she gave up on itfor a couple of months so she bought a new one now now I feel bad that for bringing her in the Samsung world here what should I do with this broken screen phone I can't take it in it cost $200 to fix it when we r still paying money on it what to do

Jul

Posted by Jennifer Bangert

on 7/6/17 at 12:31PM

To Whom It May Concern,
I have been trying to contact your exchange department at 888-501-2502 for well over a month. Every single time I call I am on hold for nothing short of 30 minutes, and was instructed I can only call between 2pm-5pm. I have a job and 2 kids. No one has time to hold for that long numerous times a week. I have been dealing with a refrigerator that has not had an ice maker for 8 months now.

If I do not get a reasonable response, I will be contacting BBB and local news channel to let them know of the poor customer service Samsung has. My plan was to replace the rest of my appliances with Samsung products but that will certainly not be happening.

Jul

Posted by Jennifer

on 7/6/17 at 12:28PM

Customer Service in the exchange department is awful. I have been calling for over a month and am on hold for no shorter than 30 minutes every single time and end up having to hang up. I have been dealing with a broken ice maker for 8 months now. My plan was to replace my other appliances with Samsung as we have 3 tvs through Samsung. That will not be happening at this point.

Jul

Posted by Randrand

on 7/5/17 at 3:37PM

This is the WORST company to deal with regarding returns. First they authorized my S8 return and then when I shipped it to them, (it was brand new), they rejected and sent it back to me. Now I can't get anyone there to agree to let me return it! This will force me to sell it in the "used" market for $500 vs. the $750 I paid for it! I will never do business with them again!

Jul

Posted by Anonymous

on 7/5/17 at 12:08PM

Worst company. My fridge after having it 3 months broke. Waited a week for a repair person every 2 days called because I was told repair company would call to set up a time never called then waa told no-one was in my area asked for a refund. Still have to get it and have gotten 7 service tickets because they kept closing them.

Jul

Posted by Anonymous

on 7/5/17 at 8:41AM

This is one of the worst companies to deal with when you have an issue

Jul

Posted by Keith

on 7/1/17 at 9:17PM

We ordered a Samsung Gear Fit 2 less than a week later it kept loosing its memory so we asked for a refund they said it would take 4 days to get a RMA, everyone else gets one the same day.
Anyway we waited two weeks and called for the third time, they said sorry we will put you on priority list which was a snow job after many calls my wife got the RMA three weeks plus later so we shipped it off the next day. Now its been over 5 weeks since this started still no refund. We are out $141.00 and we will nerve buy anything Samsung EVER!!!!!!!

Jun

Posted by jctech

on 6/26/17 at 1:47PM

I am having a similar experience with my Samsung dryer. The repair company never showed up to my house after the appointment was made (and my husband took the day off of work to be there). We were then told we qualified for an accommodation/buyback if I emailed a copy of my receipt in. Here we are 3 week later, no money back and can never get through to ANYONE, just the recording that asks me to please hold the line while they transfer me to the next available representative. I call between the ever-so convenient hours of 2pm - 5pm and have actually waited on hold up to 38 minutes never getting a person to talk to.

Jun

Posted by AmyT

on 6/15/17 at 2:11PM

I've been trying to reach Samsung return dept for the last week, when I call them their hours say call between 2-5pm. What kind of working hours is that? So I keep missing the time. And today I kept calling them back between those times and the line was constantly busy. Finally when I got through to them the were closed already. Seriously!!!!!!! I need my refund check for my dryer machine because they cant find a tech guy to come and fix the machine. Keep in mind it's only a little over a year old. Will never deal with Samsung again

Jun

Posted by Anonymous

on 6/14/17 at 7:26AM

AWFUL customer service. Ordered a TV with a voucher I recieved. First it was on back order. Then they sent me the wrong one when they FINALLY sent it to me, but i decided to stick with the wrong one due to the drawn out return process. I worked probably 21 straight days, then was out of the country immediately following the delivery. When I finally was able to get some help to hang up the TV, realized that it was damaged in shipping. They are refusing to return the TV, even when my circumstances, because I was 1 DAY OUTSIDE OF THE RETURN WINDOW!!!!!!! Come on people. Loyal customer now gone people.

Jun

Posted by Anonymous

on 6/9/17 at 9:20AM

June 2017:

Dealing with Samsung has been absolutely the worst experience we have ever dealt with in buying products EVER. The appliance we purchased does not work, and we have been told we will receive a refund. HOWEVER.......they will not call us back, and the money we paid is not coming. The service is the worst I have ever seen in the market place, and the products are terrible. Please be aware as you purchase ANY products from this company

Jun

Posted by RWaldron

on 6/6/17 at 12:58PM

I bought a Samsung washer and dryer in 2013. The washer was not quite four years old when it totally broke down. When I saw that there was a voluntary recall on that washer, I immediately contacted Samsung. It has been six weeks. I have had to go through such a process to get where I am at now, to no avail! My refund was approved and I was given the phone number to Refunds and Exchange department. I feel sorry for anyone who has to go through what I have so far. Customer service is NOT customer service! I have gotten such a runaround from what they call their customer service department. And forget getting in touch with anyone in Refunds an Exchange Dept. That is a laugh. I have attempted to call them so many times that my blood pressure has to be up. The last time I called that department today I waited for 40 minutes and still had no live person on the line. I finally just hung up and tried a different number. One person will tell you one thing, and then another one tells you something totally different. I am sure the executives knew that they should voluntarily recall those washers before they were sued, but I feel that a class action lawsuit should be brought against them. After reading reviews on line, I know that I am not at all the only person this has happened to. I will never ever ever buy or own another Samsung product!

Jun

Posted by broncosfan

on 6/1/17 at 6:04PM

I got a 55"samsung TV through a promotion at best buy when we decided to use the TV we took it out of the box the TV was broke best buy refused to take it back cause it was after the 30 day return policy samsung would not take the TV back either now I have a TV thats worthless can someone please help me

May

Posted by Anonymous

on 5/26/17 at 1:32PM

BUYER BEWARE! DO NOT BUY ANY PRODUCT BY SAMSUNG!!! Their customer service is HORRIBLE! Sorry for the long post but worth the read. I purchased a blu-ray 3D DVD player (model # BD H6500/ZA) over a year ago through Amazon. Player worked for about 9 months or so as advertised. It then begin to intermittently make a pop or spark type of noise and the screen would flash. Also, the sound would go out for a second or two. At times it would not do it, other times only a few times throughout a movie, and yet other times, every few seconds. This is where it all started. Contacted Samsung and it took them a week just to verify my purchase (thank God it was still under a 1 year warranty). Sent it in via UPS and got it back about 2 weeks later. Plugged it in and voila, it started doing it again! Sent it back a second time and got it back about 2 weeks later and worked for about a day and began to pop and flash again! (Both times no documentation on what had been done, if anything at all). I contacted Samsung again and they told me that I may or may not qualify for an exchange. WHAT? I demanded that they send me a replacement. Sent it in a 3rd time and finally had to call them since it had been a month since I sent it in. I was on hold for 55 min and finally spoke to a rep only to be told that they would send me a factory refurbished unit. WHAT! ARE YOU KIDDING? Send me a new one. She said they won't do it. The other option was a refund for $149.00. I told her to send the refund and I would never buy a Samsung product again. To add insult to injury, I looked up on Amazon to see how much I paid for it and I paid $149.99. I know 99 cents isn't much but I bet they do that quite often to other customers and that little bit times thousands of customers add up. Of course I found out after I hung up and wasn't about to be put on hold again for who knows how long. Take home message: DON'T BUY SAMSUNG PRODUCTS!!!

May

Posted by Samsung galaxy on8

on 5/26/17 at 12:45PM

Samsung galaxy on8 is worst phone they work automatic and 4g not support call Auto done networkProblem

May

Posted by Sickofit

on 5/11/17 at 3:00PM

Samsung dont honor warranty refunds or replace a refurb is it a conn even after the scandal of s8
They dont admit there is a fault 3 times it is hell to deal with them

May

Posted by happyhappygreat

on 5/10/17 at 3:46PM

Samsung Galaxy S6 is the worst phone ever. I psid 700 bucks fir this useless phobe they rushed abd everything sucks, no subject line, the battery lasts an hour i have had to buy countless chargers because this thing dues in a hour, the 4 and six where waaay netter phones. If theres no internet you have to start again it use to day when you get service we will send. You cant send an sms nessage as an email with a subject line. the batery crap,.. the updates are stupid.

May

Posted by Hagajha

on 5/9/17 at 1:59PM

Samsung is a completely garbage company. They will lie on their website and con consumers out of money with bad phones.

Apr

Posted by Vasiliy

on 4/27/17 at 9:26AM

3rd day trying to reach Samsung to arrange a return.
The time I waited on hold: 1hr 4 min, 45 min, 16 min.
Sent an email to Samsung Sales with the Order #. No answer.
Loosing patience.

Apr

Posted by note 4 edge

on 4/20/17 at 1:50AM

i have a note 4 edge samsung phone I went to exchange this phone with another one but the store denied to take it back or exchange. they are saying its banned now but when i have bought this phone they said you can exchange it after any time but the cost will depends on condition.. but it never told thatif the phone banned than you cant return it...its not expected from Ssmsung company . when we bought an expensive phone we expect it has some resale value...
if the note set banned it is not our fault..the company should bear this failure why customer will suffer!!!!so please look at this matter.

Mar

Posted by Lizard

on 3/31/17 at 3:08PM

Samsung s7 refused a refund orelace ir upgrade.. Then agreed to a replace tried the recurvish conn. Then gave me new... Delayed dont have it i demanded an upgrade to s8 all along At my cost. No No and No fhey ar nasty pigs cant do that why no cost to u.. Iburged i had a"bur phones s7 overheated did not fast charge s7 yoir reputation still no.. The ohone was faukty yet no choice. A warrNty right i dont reLly even want it now. The hell u go through and all their phones are faukty my s5 galaxy Note bkew up.. Still no refund forced a replace scared to charge overnight disgusting i $1300 dollar ohone and it is Warranty Law hage samsung

Feb

Posted by S

on 2/22/17 at 9:01AM

Mere pass A7 2016 hai or mene refund ke liye request ki thi but meri request ko avoid kr diya..
I won't expect this from samsung.
The worst services & the worst smartphones they have.

Feb

Posted by Samsung

on 2/21/17 at 12:11AM

I have Samsung on 7 mobile and want exchange from high capcity internal memory mobile 32gb & above.
So it is possible to do with your company.
DOP 8Nov2o16
At panvel Navi Mumbai
Please provide suitable.

Feb

Posted by socman

on 2/12/17 at 1:35AM

Following Samsung's instructions, I refused to accept the delivery of a Samsung 18.4 inch View Tablet. That was back in December. Since then, I have called four times in order to try to get my refund (through PayPal). Still, by 2/11/17, nothing...I keep getting the run-a-round by their customer service folks. One excuse and apology after another, but no money...no refund. Now, they tell me that PayPal is refusing to accept money from them for my refund. PayPal absolutely denies this and tells me it is totally Samsung who is messing around with things. I have had to resort to filing a dispute against Samsung via PayPal..what a horrible experience. Never has $423.00 cost me so much time, effort, and stress. Shame on Samsung...shame on them!

Feb

Posted by Sheltie

on 2/9/17 at 12:41PM

I bought a new Samsung fridge in late November 2016. Yesterday (Feb 8) it just quit working. Samsung will not get here until Feb 16 to look at it! They are refusing to give me anything for all the food that has now been wasted. I am waiting for a manager to call me back. Hopefully that doesn't take a week too >:(

Feb

Posted by Anonymous

on 2/9/17 at 12:21PM

I bought a complete kitchen appliance set from Samsung. In 6 months my stove top has thrown codes and now heats to over 400 degrees on the outside. It warped the metal housing andelted display screen. Now Samsung tells me.they will only give me "package" price on stove which can not cover a new one. So they expect me to pay more money out of pocket, not counting the food cost I have had to deal with since Nov 2016. Do not purchase Samsung products. I will be contacting the local news for a story. Also I have to pay to get rid of the stove top at dump.

Feb

Posted by Anonymous

on 2/4/17 at 4:50PM

Tried to talk to sales people at Wal-Mart where I bought Samsung cell phone. It gets so hot I can't hold it. They couldn't help me so guess I'm stuck with a worthless phone that I'm afraid to use. No more Samsung products for me or my family-very dangerous!

Feb

Posted by Samsung J7

on 2/1/17 at 2:53AM

not good service samsung service center

Jan

Posted by smart led tv

on 1/27/17 at 3:50AM

Not good working service centre

Jan

Posted by wayne714

on 1/26/17 at 5:05PM

Bought a note 7. returned it to get a refund...they kept say it's coming, but it's been over 3 months. Keep calling and the process just starts over and repeats again.

Jan

Posted by Anonymous

on 1/22/17 at 10:51PM

comlant 3 month before two time paid visiting charges 1400rs app but parts not available then they refund 3200/instead of36000/purchase 32" LCD TV 2009 Dec purchese company can't satisfied me about depreciation not giving any answers about my complaint bad experience about Samsung co.

Jan

Posted by Anonymous

on 1/19/17 at 8:44AM

I purchased a Samsung Galaxy J3 phone. I had it 5 weeks and the screen started going black. Started at the bottom and slowly worked its way to the top. I returned it to Samsung and received a "refurbished" replacement phone (for which I was charged $139.00). I was told to return the original phone and if it was found to be defective I would receive a credit for the $139.00. Of course, I've been told the phone was damaged...That is a lie. I never, NEVER did anything to that original phone to cause damage to it. Never got wet, never got cold, never did anything to it. It's shameful and bad business practice to not stand behind the products they make. It is a defective phone...plain and simple. I will get a different brand phone and return the replacement phone, although I'm expecting problems from Samsung doing that also. I will NEVER EVER purchase any type of Samsung product again, and will tell everyone I know about this incident and to keep it in mind when choosing products.

Jan

Posted by Anonymous

on 1/17/17 at 8:01AM

my j7 phone got problem in display in warranty period so I gave it to service centre first they kept my phone 4 days i gaave me but same problem started from that day itself so, again next day I gave it to service centre said yhat it will take 15 days they will change the displaybut after few days they told me to submit all accessories of phone and bank details for refund so, i did the same on 18 november 2016.but on 12 january 2017 they said my phone has been repaired told me to collect phone so, I collected.but the same problem started from that day itself .now my warranty also got expired but still the problem is not solved neither i got any refund.

Jan

Posted by Durham

on 1/16/17 at 3:55PM

My daughter purchased a Samsung washer and dryer had it two months and the washer exploded and destroyed the dryer also. This has been over a month ago they came and looked took pics and after this Happened they got a recall letter in the mail. Her boyfriend is leaving for training and was told will be replaced and still has not been. They have been having to go to laundry mat or friends to do laundry. This is not acceptable. They paid for these brand new and got extra warranty and still can't get a new set. I will never purchase a Samsung ever again and I will tell everyone I can as well not too. Very disappointed with their service.

Jan

Posted by mgross60521

on 1/2/17 at 9:53AM

Samsung refused my return on December 31 of an unopened Chromebook purchased on Black Friday as a Christmas gift for my mother-in-law because it was 2 days beyond its 30-day return policy (I received it on 11/27). No extended holiday return policy, even though Samsung promoted this purchase in an email solicitation on Black Friday touting it as a great holiday gift idea.

Dec

Posted by Ladyred813

on 12/28/16 at 6:40AM

Where is my refund waited 3 months my lawyer will be taking any action to get it

Dec

Posted by MD

on 12/28/16 at 5:49AM

It's a worldwide recall for all Note 7 mobile phone. Promises of refund or exchange to other mobile phone had been informed to all Note 7 user. However, till today, I still have not get my refund and my S7 edge which were supposed to replace my 2x Note 7 that I bought for my wife and myself. I had called the customer service hotline many times since 14 nov. Each call I made, I got different information on my exchange status from their personnel. Worst still, I was also informed by one of the personnel that Samsung had some issues with their bank. I even had dropped the customer service email as I'm tired to keep calling all over again. Despite the email sent, again, no updates of my exchange status. All i got (from the email) is "request has been escalated to the respective department". I am total disappointed with the management on handling this whole process on the Note 7 exchange.

Dec

Posted by note 5

on 12/14/16 at 12:10AM

i sent and mu phone to get my screen fix got it back worst then what it was. was suppose to get a refund since they have none in stock. it has been over 3 month and still nothing. every worker tell me something different. so status update. very angry try to speak to a supervisor but supposedly there all busy... there are a company for sure!!!!!!

Dec

Posted by LED TV Ref No 8468591471

on 12/12/16 at 11:51PM

Can anyone from Samsung refund team can check the Reference and give me an update. Not getting update from CC.

Dec

Posted by Anonymous

on 12/5/16 at 2:52PM

I bought a Samsung washer and dryer 7/11/2016. The dryer stopped working 2 months ago and since then it has been finger pointing from Samsung to Lowes (the retailer in Mt. Dora, Florida) and back again. I have spent countless hours on the phone with both only to be put off, told to purchase another dryer by Lowes; told by Samsung to test the dryer and plug a lamp into the outlet; then told to get a new outlet. I had electricians over and they installed a new outlet - the dryer still did not work. The electricians opened the back of the dryer to find it burned up - my house and my family could have lost our lives with this dryer. The dryer cannot be repaired and no one wants to help me. Samsung keeps telling me that someone will call me back in 24-48 hours each time I call, but I never receive a call. What can be done? I do not recommend Lowes or Samsung - do not purchase any appliance from either. When I call Lowes customer support, I get left on hold until I hang up - last call I was on hold for 20 minutes and no one ever came back on.

Dec

Posted by estcrh

on 12/5/16 at 7:49AM

I bought a Samsung 22 cu. ft. Counter Depth 4-Door French Door Food Showcase Refrigerator in 2014, so far I have had 5 service calls for cooling related problems. A check online revealed a huge amount of people are having similar problems. Luckily I purchased an extended warranty. I now have another cooling problem, I am not a happy Samsung customer!!!!

Nov

Posted by radelster

on 11/23/16 at 10:11AM

Samsung Note 4, with Samsung 64gb SD card, Verizon network.
Marshmallow update... caused battery issues.... verizon paid to replace it, Samsung refused to.
another software update pushed, used samsung smart switch... FAILED.
Used OTA update... FAILED.
Used Verizon software assist... WORKED.... so I thought.
press power button to unlock screen... takes 4-9 seconds to respond.
Try accessing SD card... NOT FOUND.
Put SD card in laptop - works fine.
Took to experience store, they reflashed software... fixed power button issue, but NOT sd card. Tried card in another device... nothing. Tried again in computer... NOTHING...
Contacted Samsung, they told me it has a ONE YEAR WARRANTY, and this was 18 months in, so OUT OF LUCK.
Eventually I find documentation it has a TEN year warranty, call them back and their foreign agents insist - ONE YEAR. When I quote from the warranty documentation... Oh I see... and they transfer me to someone else!
EVENTUALLY, I get to the correct department who does an RMA for the product
It took me TEN calls, NUMEROUS tweets & messages, and several emails to get them to honor their warranty!
With the Note 7 issues, and the washer issues, you would think they would quickly respond to other warranty issues. NOT SO!

Samsung went from being #1 in my household, to being NO WAY!

#SCAMSUNG

Nov

Posted by samsung galaxy j7

on 11/23/16 at 12:22AM

I am not happy your service, becouse your company shuld not refund my money.

Nov

Posted by pitpat

on 11/19/16 at 4:44PM

OMG.....I cannot believe the hassle I have had with Samsung. I bought my top load washer and matching dryer in 2014. Had a problem with water leaking from the washer a month after I bought, Samsung sent out a repair tech to fix it and things were fine. Oct 3rd 2016 the laundry room and adjacent carpeted hallway were flooded. Called Samsung to which they replied...sorry you only have a 1 year warranty on your machine! After much ranting on my part, they finally agreed to have a repairman sent out at their cost and that is another story in itself! They dispatched a repairman from a city that was 100 miles away and I got called to tell me they would not service that far away. Sooooo...back on the phone with Samsung after I did my own research and found a qualified repair tech in my city and told them, it took another week before someone came out. In the meantime, my floors were being ripped up, the washer and dryer were in my garage and I am left with a mess. I want Samsung to go good for the damages that were caused by a small hose that came undone inside the washer. They told me they were opening a claim for me on Oct 4th. They requested I send in the photos of the damage as well they asked for a full report from the service tech along with his pictures of the hose that came off and wanted copies of the damage estimate from the restoration company. I did all that was required of me. I have home insurance but my deductible is $2000.00 which I have to pay. I have called and sent e-mail after e-mail to no avail, they just keep saying no decision has been made on my claim. I the meantime, I learned that this machine is also on the recall list as it is one that could possibly blow apart on the spin cycle. So now I am dealing with two separate issues with this machine....they tell me they will give me $324.00 towards a new Samsung washer.....not on your life! I went into the store where I bought it, they don't seem to care so I approached some people who were looking at the Samsung set and asked them if they were going to buy it, when they replied yes, I told them my story, they then turned and walked out! There's more than one way to skin a cat! Anyone else having this much problem with Samsung....I am ready to get legal advice or go to the media.

Nov

Posted by Previously Loyal Samsung Custome

on 11/11/16 at 12:10PM

I have an email promising a refund for my tablet from Samsung, in 7-10 business days, but now after about 27 business days the Executive Customer Relations Department says they can no longer quote turn around time. I will get an email someday when the refund will be processed.

Bad service.

Nov

Posted by TA

on 11/11/16 at 8:47AM

My Bluray player BD-J7500 started popping from the Analog out Subwoofer output while playing bluray movies. I sent it in for a warranty repair on October 4. They said no problem found so I called the repair facility at number on the Repair Form I was sent in the mail. They said if I send in a video they would evaluate it and I could send it back in a second time. I spent 4 hours making a series of videos and emailed to the repair supervisor. He said send it back. I called SamSung for a shipping label but they said I would have to wait another week for a callback before I could send it back in. So I mailed it back myself for $15 thinking I could get it fixed sooner. But the repair facility in New Jersey said I needed a new Repair Number so called Samsung again this time had to speak to a supervisor and was transferred to Executive Customer Relations Dept. Got a new repair number and emailed to repair facility supervisor. He emailed back and said the repair number was not usable at their facility and would call Samsung to get a correct repair number. Got unit back second time and although they replaced circuit boards the problem still exists! So called back and after a great deal of back and forth was finally transferred to ECR Dept. Sounded like same lady I spoke to the first time she said she would call the repair facility and determine if I could get an exchange. She at first said she could not reach the repair facility. I called them while still on the phone with her and reached him no problem and stuck my cell next to my desk phone both in speaker mode. Was told by repair facility that on third trip in my bluray player would not be sent back to a tech but rather he would automatically contact Samsung for an Accomodation which would result in an exchange. I was told this would be a store credit of the original purchase price at the place of purchase. I said OK and was provided another shipping label, and I scanned the purchase receipt and sent to her at an email address she provided, and she said she got it. This was October 27. I followed tracking number and unit was received back at repair facility October 31. Nothing happened for 4 days after that and contacted again Friday November 4 (A full month later). Was told by a supervisor that an email had been sent to the retailer and the retailer would contact me within 2 business days. I turned around and called the retailer to find out if they received an email and the answer was no and they said that when Samsung exchanges they usually send another unit. I called Samsung back and now they say I need to wait another 7 days for a replacement to be shipped to my house and I said no this was not our arrangement. They said my unit was not in the Exchange process but was instead at the Service Dept. so they said to wait 24 to 48 hours for a callback. I thought about it the next day and realized this made no sense and so I called back the next day. After explaining to the Rep that I had already waited all of the various waiting periods she placed me on hold several times and then transferred me to ECR Dept. The ECR guy again said I would have to wait 6 to 8 days to receive a replacement and I said forget it I want a refund. He then asked for my sales receipt again and I emailed it back to him again. He then asked if I still had the unit (unbelievable) and I said no I sent it back to repair for 3rd time. He placed me on hold several times and verified the receipt and quoted a refund amount without sales tax, so I asked why sales tax was not included and so back on hold and then quoted a new amount too high but at this point I feel like I earned it so I said "That is fine". So he said Exchange and Refund Department would be in contact in 1 or 2 BUSINESS DAYS, and at that point I will be offered Direct Deposit or a check. That was November 10. Now it is November 11 and I guess I will patiently wait till next Tuesday to see if I get a callback...

Nov

Posted by MoonB

on 11/8/16 at 5:52AM

I bought my samsung washer front loader in Oct 2016. It makes a lot of noise when i run a cycle and also it shakes. After hearing about the recall I am afraid mine might be defected too. But I am not sure how to return this. So unhappy with the product.

Nov

Posted by samsung washer problem

on 11/4/16 at 5:30AM

I bought a matching washer and dryer set (waited 20+ years to get a nice matching set) the washer is on the list to be recalled ..(sooner or later-but till then i am scared to go to that end of the house when its in use!) the dryer started making noise after 4 months, they have been out twice and tried to fix it, can't figure it out. Was making a squeaking noise, not it THUMPS. even when empty. I have put in request for refund and they keep telling me someone will call me, 24-48 hours..so i wait, then i'm told 3-5 business days..so i wait, then i'm told 24-48 hours..so i wait, now they tell me that department isn't taking calls but they will have it expedited and someone will call??? What do i do, i want my money back ON BOTH--since they will be recalling the exploding one also (sooner or later) but they won't call back and Home Depot won't help me on the washer????

Nov

Posted by Erline

on 11/3/16 at 7:56AM

Oh wow Jedine I have been dealing with them for more than a month and the same thing that they tell you is happening to me. I sent my phone for a repair they even charged me for it and they "lost" the phone. Every week there is a different story they said would send me a new one within 7 to 10 days and never happened at the end of the 10 days they said they were out of inventory (unbelievable) that they would send me a refund for the full amount of the phone and asked for a proof of purchase. No refund yet and the department that takes care of that is always supposed to call me within 24 to 48 hours and nothing happens. Oh and by the way never refunded my credit card for the repair charges!!!!!!

Nov

Posted by Jedine

on 11/1/16 at 8:14PM

So my gear fit stopped charging...with still warranty not the device is figure let them fix it! Send it in I was told 7 to 10 days till I have my device back.
Well from the day they received it it took them two weeks to just even take a look at it! Another week later I get an email stating sorry the repair takes to long send us proof of purchase and we will refund you. I send proof of purchase. I get email back on 10/06 that my refund is on its way. Well I guess my refund is traveling he world several times but no refund yet. When i all the service holiness I am constantly given new ticket numbers with promise a special department will call me back withing 24 to 48 hours! Didn't get a yet. So no device no refund and no phone calls! I am so frustrated never again Samsung

Nov

Posted by samsung j7 prime

on 11/1/16 at 8:53AM

actually i love samsung mobiles i was used all j7 series model but recently i purchsed j 7 prime and i am getting so upset with the product because its costing rs 18900 the screen display is very poor and front camera is 8mp but not good the front camera is totaly worst and the mobile is having 2.5 d curve glass so there is no screen guard protector fitting the mobile so its getting scratched so i want to refund my mobile plz help me hope the Samsung company make me a positive response

Oct

Posted by Drew

on 10/28/16 at 5:24PM

Bought a 55inch tv from hh Greg in Arlington heights ill, and when turned it on it had 3lines going down the screen on the right side. We brought it back and they said we scratched the tv and would not take it back and replace it . Now we have no scratches on the tv,it is the lines on the screen, and the tech said it is a defective pixel, there is a 30 day return policy but we have yet been able to return the product, and take great offense to being blamed on damages by the hh Greg manager.

Oct

Posted by cass4kin

on 10/27/16 at 11:12AM

Trying to return a Samsung Note 5 phone that is defective. Having been back to Best Buy 4 times over the past 10 months, it is now caught in a loop for booting that Best Buy says needs to be returned to Samsung. Used the address in their Warranty Information Booklet AFTER confirming the ticket number. Spent our $26 on packaging and mailing. Three days later, it was returned to my home unopened. SAMSUNG REFUSED DELIVERY. After calling back today, I learned that they have to give us a new ticket number and I have to wait for their shipping package to arrive to return the item. This process is already 2 weeks in and we have had to purchase another phone for my husband in the meantime so he could keep working as we own our own company and he cannot be without his phone. This defective Samsung Note 5 worth $799 has caused hours of trouble and time and an additional $176 to date.

Oct

Posted by NotHappy

on 10/25/16 at 2:12PM

I have a Galaxy s6 Active. The screen broke and it was my fault. I called them to get it repaired and they quoted me $237. I approved an gave them my card number. They emailed me return labels and I sent it to them. A few days later I got an email saying my card has been charged and another email that my phone is on it's way back. When I opened it I was surprised that it was not repaired. I found a letter in the box that they have halted out of warranty repairs with no promise date for restart. Not happy but ok except they charged me $237. I have done 4 chat sessions 3 emails and 1 phone call to try to get it refunded.

The last email actually contained this "I see the charger amount of $237.01 from you but you couldn't receive it back." and asked me to call. After talking with the rep (who was actually nice) she tried to escalate it. I then waited on hold for 25 minutes. After that someone came on the phone and gave me a new ticket number with the promise of a returned call. I am not really surprised I have yet to receive a call.

I am on to my next step. I talked to my bank and I have enough documentation to do a fraudulent charge. I am giving them the rest of today but after that I am going to fraud charge it. With all the documentation I have I think I might social media it.

I can promise you that I will never purchase anything else from Samsung and I will never recommend them again. I have always pushed their hard drives (and ssds) and TVs to people who ask me (I work in tech).

Oct

Posted by Jo

on 10/13/16 at 11:17PM

Have bought two tablets this year for my children. Both are faulty and the staff have been extremely unhelpful, sarcastic and rude. So disappointed with the service.

Oct

Posted by StealthFly

on 10/10/16 at 5:24PM

I have been trying to get this taken care of for a month... I had my phones preordered back in august. got them in the first shipment. I've had promises of emails containing shipping labels or people to pick up the phones.. but nothing seems to ever come out of it and every new time I call Samsung no one ever has any idea what im talking about. i am done with samsung. I bought 2 directly from Samsung.com thinking Samsung is a safe buy, but apparently when you buy directly from them you are screwed. I just want my money back and this nightmare over.

Oct

Posted by Anonymous

on 10/10/16 at 4:41PM

Samsung doesn't want to refund it's customers on the Note 7 that's what I'm taking from there run around E Commerce dept. I have been trying to send mine back since 9/13th and I get an error message at their look up screen not recognizing my email address and P.O. number. I couldn't reach anybody at E Commerce for weeks I called their number and their recording just kept playing. Finally after 3 weeks I finally got a rep., and got excuses now I have a leader let's see what that person does. Samsung your handling of refunds is horrible and I'll never buy from your company directly ever again. I hope I finally get to send the defected Note 7 back so 8 van get m6 refund!!! Dissatisfied customer.

Oct

Posted by Samsung Galaxy S7 Edge

on 10/10/16 at 3:18PM

Hi Samsung
I would like to return my phone, as we all know about your battery problem in samsung phones. my phone heated when i talked over the ph. it happen very frequently. i don't want to wait till its battery explode. Kindly refund my amount. i have brought this ph in August month.

Oct

Posted by j7 new model

on 10/4/16 at 10:28AM

My samsung j7 new model 2nd time screen problem plz refund my money ?????

Oct

Posted by J7

on 10/4/16 at 4:52AM

Bought J7 in august....display disappeared in Sep...and now struggling for replcement or refund !

Oct

Posted by Deepak beniwal

on 10/3/16 at 9:22PM

Oct

Posted by S.Ahmed

on 10/2/16 at 10:18AM

Worst service ever from Samsung...
My J7 display hs broken after 15 days ago but till now showing Stock not available

Sep

Posted by Rajat kumar

on 9/28/16 at 8:07AM

My galaxy J7 is not working well.
It irritated me lot not a single thing is working properly.
Company can return it and refund my money..??

Sep

Posted by Anonymous

on 9/22/16 at 1:00PM

What a hassle to return a faulty product I don't know if I'll be buying anymore Samsung

Sep

Posted by HARUTYUN

on 9/21/16 at 8:00PM

What about note 7 devices purchased from 3rd party. Like craiglist. Or ebay or amazon. They are screwed?.

Sep

Posted by Samwalsh

on 9/19/16 at 1:39PM

Bought the note 7 at the end of August, a few days later the recall was announced. So I decided to return the phone and get my money back. But when you call them and tell them you want your money back, all they do is put you on hold after hold forcing you to just give up and hang up. I've contacted my chase Credit card and they said that I'm out of luck. Nothing they can do about it. So now I'm stuck with a phone that can blow up when charging.

Sep

Posted by Unhappy Customers

on 9/14/16 at 10:49AM

We returned the Note 7 within a few days and they refunded less money than what we have paid. And calls to their Retailer Techdata is useless. You would never guess companies as big as Samsung will steal 80 dollars from consumers.

Sep

Posted by Regina

on 9/11/16 at 12:52PM

It's actually not an easy online process to return an item. You must speak with a rep to do so and they are clearly trained to give you the run around. After days of calling and getting transferred to the wrong areas I finally got someone who said the email instructions would not be sent to me for 7 business days because they have other customers besides me. Why it's manual process is beyond me. Check out amazon. They seem to handle returns well and they certainly have more customers than me. Samsung is trying to run out the 30 day clock so they can deny my refund. Slimy and underhanded. Don't buy Samsung products.

Sep

Posted by Anonymous

on 9/9/16 at 10:25PM

My is get so hot im scared it will start on fire

Sep

Posted by Mi2985

on 9/6/16 at 5:58PM

My note 7 slightly crack it or the coner can I still exchange it for free with the recall or is it going to cost me

Sep

Posted by Anonymous

on 9/4/16 at 11:38AM

Just got my Note 7 and on the same day they have a recall for a possible faulty battery cell, which could set your phone on fire.

Sep

Posted by Rhonda

on 9/4/16 at 2:07AM

Hi on the 30 august 2016 I brought the samsung galaxy7 mobile I am into my 6th day using it and I'm not happy.when I click to watch videos it pauses all the time.when I'm swiping pictures a lot don't swipe at all. I have always brought I phones but thought I'll give the samsung a go bcoz people hve said they are great.well I don't think they are.am I entitled to a refund or swap?

Rhonda

Aug

Posted by Long Island Family Duped by Sams

on 8/12/16 at 7:48AM

We purchased a Samsung refrigerator, which I might add was over $2000 - not cheap but for once we didn't shop price and wanted something really nice. What a joke! After about 4 months, one day it just stopped running. Lost a lot of meat and food to spoilage. Since that time, every 5 to 10 days it just turns off without warning. The only way we're aware is when we open it for something and realize it's warm. So Lowes, where it was purchased, sent Samsung to repair it. The repairman didn't know anything about why it was doing that and ordered parts (he even asked my son what he thought needed replacing!). We were told parts would be in within a week. Well, three weeks later we're still waiting, have gone though more food spoiled due to fridge not working, and my son called Samsung screaming. Amazingly 10 minutes after they called and said a repairman would be here that day. This repairman had no idea that a previous repairman had looked at the unit and he completely contradicted everything the first repairman said. This guy told me the computer board was burnt and burning up. When he removed the panel, there was a strong electrical burning smell. He said he would order a computer and it would arrive within 3 to 5 days. Because I was concerned of a possible fire, they brought us a loaner refrigerator, which was half the size of what we purchased and didn't hold half our food. Over a week later, no calls, no nothing. Now we start calling Lowes and Samsung again. Three days later we finally get a call saying that before Samsung orders any parts they need to see our proof of purchase! This should have been supplied to them by Lowes when the first repairman was sent! It has now been about 6 weeks since we first reported the problem and are totally disgusted. We do not want this unit repaired any more. We want a full refund - including for the money we paid for the extended warranty.

Jul

Posted by Anonymous

on 7/28/16 at 7:18AM

The instructions on delivery note don't match what we are supposed to do. I am totally confused and customer support don't know either, said they we email me, still nothing

Jul

Posted by J5

on 7/27/16 at 8:30AM

My samsung j5 is some times has stucked and also internet is very slow connected but I am buying june 6th 2016 how to return my mobile pls replay

Jul

Posted by Samsung Tab A

on 7/14/16 at 3:34AM

Purchased Samsung TabA on Jun6th,16, within a week time it got crashed. When I visited Samsung service center they suggested that Motherboard needs to be replaced. I never expected such worst performance from Samsung products.. and I consulted customer care, CEO desk for replacement and the only answer is to replace mother board. They are also not ready to give guarantee that new motherboard will work. They give very casual answers and they won't value the money. With my experience I would suggest not to go for Samsung products, unnecessarily we are paying more for brand name instead we can buy 2 or more local products for the same money.

Interesting thing is, they are not keen to debug the issue and rectify it permanently. They are using customers as testers and we are paying them to test their products.

Jul

Posted by Aniket

on 7/9/16 at 2:37AM

Worst service ever !
I purchased SAMSUNG GALAXY S6 ON 13-May-2016 after using it for a month my device started giving some srious problems with its display so i submitted my handset in Samsung Care on 17-June-2016. Samsung care employees told me that they will repair my handset in 4 to 5 days after submitting my device in Samsung care i checked online for my mobile repair status on 22-June-2016 and it was showing that your MOBILE IS REPAIRED after seeing this i went to fhe Samsung care to collect my device but samsung care employees told me that they hasnt repaired my device yet so you have to wait for another 4 to 5 days i wasvshocked by this answer cause on their official website my mobile repaor status was shown as COMPLETED so i asked them that how can they say that my device is still not repaired ? Cause your official website has alredy showing that my mobile's repair status is Complete. And they answerd that its our internal matter you have nothing to do it i was surprised by this answer because they were trying to fool me. After all this serious matter u called customer care executives but they didnt take it as serious issue so i asked them that who will be the RESPONSIBLE if your samsung care executive replace my mobiles origonal parts with duplicates or removed the origonal parts ? They simply replied it can not be possible cause your handset is in authorised service center. I was totally disapointed with this answer cause i was already lost faith in Samsung because they provided me a falsev jnformation abouf my mobiles REPAIR STATUS .
I also discussed the same issue with many of Samsung Custimer care representitives but i got nothing
I also contacted with the head department and demanded for replace or refund but they denied and told me that they will try to repair my handset as soon as possible
Afte 10 days of submitting on 27-June -2016 i agajn visited the samsung care to collect my device at that time my mobile was repaired but problem haven't gone so u refused to take back that faulty handset and again demanded for Replacement but Samaung official told me that they will again try to repair my handset but will not refund or replace it .
Also their custimer care executives do not care about thrir valuable customers they do nothing with your problem except telling you to keep patience. Also their customer care executives do nof call back within 24 hours as they promose to their customers. I also E-Mailed to their CEO-DESK but nothing happened i got a replay that they will try yo solve my lroblem within 24 hours and will call back you but they didnt such a worst service from Samsung not only their customer care executives but also their CEO-DESK, HEAD OFFICE department dont call you back within 24 hours as they promise to you
Today is 8-July-2016 and still my mobile is in service center they still haven't repaired my device yet
This is hoe Samsung deals with their valuable customers I CANT TRUST SAMSUNG ANYMORE SO I SUGGEST YOU PEOPLE THAT PLEASE DONT BUY ANY OF SAMSUNG'S PRODUCT THEY DONT VALUE THEIR CUSTOMERS GO FOR APPLE OR SONY OR ANY OTHER BUT DONT GO FOR THE SAMSUNG

Jun

Posted by Jackie

on 6/30/16 at 3:46PM

My husband and i were so excited to get a new samsung washer since our old one stopped working and we were going to the laundromat until we could save up enough money for a new one. It worked great for about 2 months. The dryer stops after the wash cycle and doesnt spin. It changes the load size to extra large as well. Its very odd. We set up a service visit with samsungs repair company "service quick". The first visit scheduled, nobody came. I kept calling to get an ETA and was told, 30 minutes to and hour but no one ever showed. The next visit the repairmen came without the parts to fix it and even said when they got out of the vehicle "we dont actually have the parts to fix it today, but we figured we'd take a look" so after about 30 seconds of him pushing buttons he said they could schedule for the next week and will bring the part. Visit 3 they came, were replacing the control board(what they said needed to be replaced) and turns out theyre missing parts, so we schedule another appointment. Visit 4 they come with the rest of the parts, are working on the washer for about an hour and turns out, they cant fix it - its a software problem. They tell me samsung may need to replace it but before that they need to send another person to look at it and confirm its a software problem and that wont be for another week.

I dont want it replaced, especially since the service tech told me this is a common issue with this model. I want a refund so i can buy another product. All our main electronics are samsung and i feel sad saying ill never purchase another samsung product again. This has been a nightmare. Im not looking forward to doing my laundry at the laundromat for the next however long. Fix this

Jun

Posted by Samsung 75" smart tv

on 6/21/16 at 11:28AM

I bought 75" that had a blue line down the right side. TV was picked up to change the front, sent back the next day stating the new front was damaged.
Spoke several more times with samsung. First asked for extended coverage on a 2 week old tv. Then required copy of receipt. Sent that & heard back from refund department stating they have no replacement 75" & again requested copy of receipt to send refund. I emailed receipt AGAIN, & did not get a respond. All of this mess, I just wanted the TV replaced. You would think after only having the product for 2 weeks ( cash sale ), Samsung would jumped through hoops to satisfy their customer. Instead, I feel they are giving me a run around. Very dissatisfied! I don't want a refund, I want the tv. & I want to be treated with respect!

May

Posted by vikas

on 5/31/16 at 4:22AM

worst service , worst dealing from service center in sambalpur and the worst customer care center ... bought a refrigerator nd having cooling problem more than 100 times i called customer care about my complaint they lodge complaint to service center nd engineers cancelled complaints giving the reason no one at home ( repeatedly 5 to 7 times) , again i called customer care they arrange a call back from concern department same 3 to 4 times but nobody called more than 1 month has passed no replies from samsung group ....fimally i am frustrated calling again and again customer care ....finally decided not to purcahse any of the samsung product in my life specially i vl not recommend any of my freind circle famlily members , relatives not to buy samsung

May

Posted by nowaj sharif

on 5/28/16 at 7:47PM

Sir i want to return my galaxy grand prime 4g 6 mnths old.sir please help me..

May

Posted by Pam

on 5/16/16 at 12:01PM

If you'd like your Washer and Dryer to fail within one week then Samsung product is your choice. It cost me 4k for a washer and dryer from Samsung and it failed in one week. I was told to have my retailer (Goemans) submit a DOA form... still waiting been over 30 days. I called Samsung today and now they're claiming it's repairable and do not want to replace it. THE WORST CUSTOMER SERVICE EXPERIENCED. I'LL NEVER BUY ANYTHING FROM SAMSUNG AGAIN.

May

Posted by Achal chudhary

on 5/13/16 at 6:54PM

Dear I want to return my new Samsung galaxy A5 only 7 days old plzzz help me

Apr

Posted by Carol pileggi

on 4/30/16 at 3:26PM

I got my Samsung Galaxy 7 I was due for a upgrade I have had Verizon but my boyfriend didn't I got the same for him.Verizon told me I would get a debit card for the cost of the phone which is 600.00.plus 50.00 off of my phone bill.it was a month and a half since I got it..please look into this for me...phone number 3863202047..waiting for a reply from you.

Apr

Posted by Dace

on 4/2/16 at 11:19AM

The phone reps try and talk like they are your best friend and are going to help you only to tell you that they will get back to you in 24-48 hours. That NEVER happens. I have an S5 mini that has been defective since day one. The poor call quality was blamed on AT&T for the first 10 months. Finally sent phone in for repairs. After three attempts and three months of repairs with the same fault still there, I demanded a new phone. I've been blown off with the "we'll get back to you in 24-48 hours" three times. I am now taking it to small claims court to try and get my money back so I can go buy a quality phone from a reputable company.

Mar

Posted by My awful Samsung dryer and the p

on 3/28/16 at 4:06PM

I bought a Samsung Clothes Dryer. What a joke. The warranty center give a complete run-around. The dryer had to have the entire main motor replaced. You can choose whatever temperature you want, you can only choose a pre-programmed cycle. The moisture sensor doesn't work (twice). It's only been four months and I want to return it. So much for $900.

Jan

Posted by Anonymous

on 1/7/16 at 4:50PM

I was promised a 30 day trial my second galaxy and I want trade it in I keep getting the runaround not to mention the charging pads your offer to me free when I purchase both phones for me and my wife no one will help

Dec

Posted by Pranav

on 12/28/15 at 12:30AM

It's been a month or so and my samsung a5 has started to hang.I have added only 2gb sd card and still this phone hangs.I play games and still I am very disappointed by the processor.I thought 2gb ram would help.

Dec

Posted by jim

on 12/17/15 at 1:40PM

After throwing away 700.00 of my disability money I will never buy a product from u again! Samsungs Galaxy GS6 is nothing short of garbage! 150 days after buying it my apps get dropped or I get kicked off and then it will get hot enough to fry an egg! You explained to me you will fix it. How in the world can you fix something that should not have left the drawing board? I just want a refund of my money. Sincerly, James Santos U.S. army Veteran. Thanks for Your Service!

Dec

Posted by Ameer

on 12/12/15 at 5:14PM

I have Samsung note 4 when I want open anything it go back back
This about 2 weeks

Dec

Posted by Anonymous

on 12/11/15 at 10:33AM

I got your tv from dell Samsung 43 smart tv on 10 14 2015. I brun wire and had to turn up sound to max just to hear it. I don't think it fell over for to have a 30 return policy.

Dec

Posted by me

on 12/7/15 at 12:05AM

I purchased a Samsung TV model UN60H7150FXZA which I loved everything about it, but then it started getting burn spots. So I called Samsung support and took forever to get through, finally an agent answered and told me there is no service tech in my area, and they can exchange for a model with same features and operations, I told her id rather have it repaired or replaced with same model.. But that wasn't an option. So I got the new TV UN60JU7100FXZA, which the delivery didn't speak English, and rushed me to sign because he had to go. Well the new TV is worse, all my converted movies are all fuzzy on this TV, the 3D is REAL bad... I mean ghost outlines in the picture. The USB has super small text/fonts...etc. The other TV was perfect for me. I've been trying to get the to send my old one back or get me the same model. After being hung up, talked rude too, and today I spoke with a supervisor in ECR and she told me that they can "send a tech to repair the 3D"...OH, now they can send a tech. I'm very, VERY upset about this, I'm trying to sell this new model to re-buy my older model. If any one has solutions, please help.

Nov

Posted by Unhappy Customer

on 11/13/15 at 9:53AM

I have a Samsung dryer, purchased five months ago. It is no longer heating and I've been waiting a month for Samsung to take care of it. They don't have a service technician in my area, so I'm waiting on a refund. I'd call again, but I'm tired of the 45 minute hold time. I will never buy a Samsung product again!!!

Nov

Posted by Bluto

on 11/11/15 at 4:31PM

Samsung customer service rating 2.2 well that was generous.

ECR the executive customer relations group, %20 might be able to help, But still don't.

The Refunds group Think of it as a black hole...

Just my experiences with they're Refrigerator replace twice, never repair, never worked more that 60 days.

Nov

Posted by UBER

on 11/10/15 at 7:28PM

note, 5... bling beep beep beep beep beep bepeoeairoajir f...shut the llkj sl;fakcvxov UP. PLEASE WILL not see usb, or keeps seeing docking and usb ...now just loads any app it feels like, or just shuts off. ...only a month old ...3 note 4's and now this crap all in 1 year . samsung i may just throw the damn tv and tablet i have of yours in the trash as well so i never seee this name again in my house, crap company THIEVES. please send me another refurbished crapper, so i can make 6 phones in 1 yr ..put them all in the darkside of the moon .....FOR REAL..

Nov

Posted by JAFFAR ALI

on 11/4/15 at 11:14AM

My phone j5 camera is like a emo camera this phone is too bad

Oct

Posted by rohit kumar

on 10/21/15 at 11:01AM

My j5 camera quality like a 2mp phone this phone is very bad

Oct

Posted by Anonymous

on 10/19/15 at 6:39AM

Worst experience ever! Sent my s4 into pavilion Samsung and has taken 8 weeks to receive any information back. I had adh insurance and now they say they can't fix it so they will replace it , I was told replacement request takes 1 week I called a week later and now apparently it takes 6 weeks!!!!! That's gonna be 3 months without a phone!!!!!! I asked the ethnic ism are they gonna spin me another story after 6 weeks again....the answer I get is "I'm not sure"

Oct

Posted by mcruzras

on 10/7/15 at 7:00PM

I am having trouble with my port. I have a Samsung Galaxy 3 phone from QVC.I love my phone but this is the second phone I have had to buy. The problem is always the port.It has not been a year so I would like a new phone so I can return the old one. The problem is I have all the songs that I am going to download. Where can I go to transfer to new phone. I do not a extra phone so I that I can use.

Sep

Posted by Anonymous

on 9/28/15 at 10:46PM

Samsung Is Worst Company No Customer Care Supports To Customer ,no Dealer Supports . Samsung Phone Is 3rd Class Quality New Phone Hang In 3 Hours Customer Care Said This Software Problem Pl...reply Software Of Samsung Mobile We Made Or Company Made . No One Purchase This Company Phone Chines Phone Is Better Than This

Sep

Posted by space

on 9/26/15 at 11:40AM

read on line the Samsung new tv would not be fixed or replaced by Samsung even though very significant problems like rebooting and bleeding are evident...won't buy Samsung (too bad south Korea)

Sep

Posted by Lamboching

on 9/7/15 at 6:19AM

I didnt recieve my purchase items, i want return or refund my payment

Aug

Posted by Angry person who wants their mon

on 8/21/15 at 11:14AM

is there any any dam way my boyfriend and i to get our money back well samgsung to pay off my stupid galaxy s6 EDGE!!!!!!!! we friggen hate this phone i swear i thought it was gonna be better than iphone we just want our dam phone payed off so i can go back to my sweet iphone!. i mean this phone is cool looks cool has great camera quality...but what does that matter when you record a good ass quality video and want to send it to someone in a msg and that dam stupid good quality video turns into a blurry quality that people think i recorded with a friggen potato!!! ugh and the laggin oh the friggen lagging!!! i dont have much apps and pictures i delete cuz of the dam laggin i swear! AND THE WORST THING OF ALL!! THE FRIGGEN BATTERY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! it sucks so mmuch!! i can go from 100% to 80% in 20 mins please we just want our money back!!!=[ reason why we got this phone was cuz we wanted to try something new but it was super disappointing please please.

Jul

Posted by teemarie

on 7/1/15 at 10:37AM

My daughter and I are so disappointed in the galaxy tab 4. I want my money back my and they refuse to give back. how can I get money back? ?? not happy with this product.

Jun

Posted by Anonymous

on 6/12/15 at 4:26AM

samsung service is worst now a days .samsung is cheating the customer .samsung gave add saying that samsung z1 is an android killer but it is not supporting any android apps expect whats app that too very old version .if i cal to customer care and ask means that are not responding properly .my money only become waste samsung z1 tizen mobile.samsung should replace the money .

Jun

Posted by Anonymous

on 6/3/15 at 8:01AM

i am not happy with my tab 4 why cant i get my money back

May

Posted by YOUKNOW

on 5/13/15 at 9:27AM

If I were you I would never by any Samsung thing again. Which makes me sad since everything I own is Samsung. I got a tablet about a year and a half ago. I did not get to use it at all the screen kept freezing and showed multiple colors. I sent it in they flashed it, nothing I had to send it back. They said they replaced parts and I got it back than not even a hour after having it had the same problem and I also noticed they broke to clips that hold the unit together. I called again, this time I got hung up on and I called again with them saying that cant replace it and I would have to send it in so they can work on it. So the process I just went through they did the same thing again. They flashed it said it worked it didn't. Sent it in again they said they replaced the parts nope didn't work again, plus my clips are still broken. So, finally I call again this time I am asking for replacement because they have not fixed it yet there solution was to send it in and flash it. Guess what they said something like inattentive disconnect but that was bull. They hung up on me I was fed up since I was paying for the service to have mobile internet this whole time $50 a month. Plus every time I sent it in I had to pay for the packaging. Samsung cost me way more time and effort than the stupid tablet that I could have fixed myself probably by now for less money. Also what is awesome the tablet itself is in perfect condition no scratches no dent nothing broken (except the two clips that Samsung broke.) It even still has its original plastic wrap on it because I have not used it long enough to do anything about it. So I bought an Ipad and forgot about the tablet I pulled it out and was like oh ya well maybe I will call Samsung and see if they have better customer service now. I had a feeling that nothing would come out of it. But I had to try I mean all the call an evidence the unit does not work is there. Well it had been 10 months since that last call where I was unexpectedly dropped call (hanged up on) and since it just came out of warranty they could do nothing. So about 10 service calls sending the unit in 5 times under warranty and they couldn't fix it now its out of warranty and they could care less. So basically Samsung has cost me over a 1,000 dollars and I have nothing to show for it except a perfect condition broken tablet.

May

Posted by drrajeshgopal

on 5/9/15 at 5:59AM

bought a samsung note edge on 28th and noticed it faulty, visited a service center which does not exist, finally after three days visited one service center who guided me to one another one as the phone needed replacement. At the service center they said its common for note edge to get a battery life of 4 hours max and 9 hours of standby time. After i left received a msg stating my phone was ready within 1 hour. Next day afternoon, at the service centre they said the battery is defective, needs to be replaced. Phone will be ready only by evening, but will call me about the status. In the evening after 10 calls, got in touch with customer service telephone support who said the phone is ready. so again visited the place, manager said its not yet ready and will not initiate replacement of the phone as its perfect only for the battery, furious i called the service center requesting some update about this, the same was sent as emails, after two days received a call and said they are sorry about whats happening i asked them to tell me the status, for that they put a conference call with the service center, the manager said he has checked the phone, i asked him how did you do so. For that he said he put light in the charging port and found everything is fine. This irritated, asked to get me a resolution as quickly as possible, they said in one day will get the phone delivered to me. The next day again after many calls got the phone delivered by manager. I saw the phone it had finger smudges all over the phone and two strips of fluid at the bottom, i asked him what is that he said its normal. Again called up the customer care manager who said sorry again for the same story, but will get another senior person to have a look at it, but only after three days as that guy in training.

This is the situation in India, the worst experience i had ever till date. but still not settled. it seems like i burnt a lot of money and wasted a lot of time.

The policy of replacement in spite of defective unit is only a hoax, ignorance at the best by the service center.

Request anyone to let me know what to do and how do i proceed.

Apr

Posted by Not happy

on 4/22/15 at 7:42PM

I agree with posted not happy's comments beneath me! I feel so validated! Exactly my story - I hope they come through or I am going to file a lawsuit! These people have no respect for us!

Apr

Posted by Kbnitsch

on 4/22/15 at 7:37PM

Samsung service is terrible! I have been trying to seek resolution regarding a TV purchased in June 14 and to this date - all I have received is the run around. My poor mother purchased a smart TV and that has been the worst decision of her life!

I can't seem to get anyone to help - I recommend you never buy a Samsung product!

Mar

Posted by Not Happy

on 3/29/15 at 9:32PM

9 months of fighting with Samsung about a TV that has undersized capacitors and wont turn on sometimes like the millions of other YouTube videos of the same problem with their Samsung TV's...

All SAMSUNG does is delay, delay, delay. By the end of the issue the lady said we have over 7 pages of transaction notes attached to 1 TV. I have 3 Samsung phones 6 Samsung tablets 2 Samsung TV's and I will never purchase anything from this company. Not because of the product going bad. But because of the absolutely HORRIBLE Customer Service.

I went through the same process of validating a Walmart receipt 3 different times. I talked to the customer service department at least 2 dozen times. I talked to the "Executive" department over a dozen times. Talked to claims and refund department 4 times. And every single time you call you get a NEW transaction number.

Demetrius,

After validating the receipt with you on a 3 way conference call w/ Walmart Management,

I talked to the refund department (3/17/15) who then told me that I would be getting $324.00 for prorated buyback on the $700 TV. And the claims department would get a hold of me to process the transfer in 24-72 hrs. transaction #948961.

Today (3/20/15) I get a call from the Executive department once again who said the Claims/refund department cannot validate the receipt because it does not have "Walmart" on the receipt. You had us on a 3 way with Walmart and you said YOU would personally make sure this gets validated on your end.

I had to start Dating transaction numbers with you people because NOBODY at Samsung Communicates with each other or doesn't read the notes in the transactions.

I opened another ticket tonight and she said she would put more "notes" in to show that the receipt was already validated.

Can you please help to expedite this process and email me back and at least let me know someone is working on this to be processed?

~Thanks

This is a Manager in the executive department and he said he would call us back the next day at 10 AM. That never happened and neither did responding to the 4 emails I sent to his direct Samsung email address...

Small business thrives on customer service and repeat customers. Some Big business uses its power to delay, delay, delay and hope you get tired of complaining.

I had a issue w/ a projector in our home theater. The company sent me a box w/ paid shipping labels. I shipped it to them and a week later they had it fixed and shipped back.

Why cant every Company value its customers. If they are spending $10 or $100000...

Mar

Posted by Anonymous

on 3/4/15 at 5:01AM

my samsung phone battery dosent last very long it fails at the most awkward times i thought it would be better than my iphone 5 but its not and it only 6 months old what can you do for me

Jan

Posted by bitty_angry

on 1/9/15 at 4:26PM

This company utilizes a 'planned obsolescence' method to stall out on warranties. I have proof of their behavior here in this link

if anyone wishes to listen to this audio feed. I made them aware that I was recording the 3-way phone call. The refrigerator was worked on many times by certified-Samsung technicians. Later deemed defective, due to wrong ECR and main board. It's been an ongoing (3 year) process. As of late, there have been 21 phone calls with ECR, 17 emails adding up to a total of 75 hours. Samsung wants us to store their defective fridge until their Exchange and Refund department 'approves' the buyback. The 'buyback' keeps getting rejected due to the fact that Samsung admittedly delays and stalls on the process pushing the fridge out of the warranty period. The company frequently points the fingers at its own employees as the reason for the rejections. My father and I are filing a complaint with the FTC and State Attorney Generals' office, division of Consumer Affairs. As a previous technician for Samsung (USSI) I have had to replace more than 30 wiring harnesses for brand new Samsung products in less than 1 year. ECR department continues to lie and obfuscate about honoring warranties and initiates verbal contractual agreements by phone, which are lawfully binding here in this state.

Jan

Posted by in Tennessee

on 1/2/15 at 3:14PM

I bought a Samsung tv and have tried to get it returned for a about three weeks and have spent hours waiting and talking to people from other countries that did not understand and me and I could not understand them. I will not buy anything else from Samsung again.in

Nov

Posted by Anonymous

on 11/8/14 at 3:56PM

In April,2011 we purchased an "Over the Range Microwave Oven, Model #SMH9207.

The door latch broke in Oct/2014, and I called Samsung. They said we needed: (1) Spring key, $1.00 and (2) Assy Body Latch, $7.22.

When it arrived it was a tool, which we could not figure out how to use (there were NO instructions enclosed), and a new spring.

My husband got on the internet and found a movie someone had made to fix the latch, and it was free.

If you could please refund our money, for the (2) items you sent, (I am returning them, unused!). Thank you, L

Oct

Posted by Anonymous

on 10/17/14 at 9:37PM

I want to return tablet galaxy 3 which I purchased one week back.
Thanks
Hussain

Sep

Posted by ADM

on 9/25/14 at 3:27AM

Bought a 65" Samsung Smart TV in early July. Waited too long to have it mounted on the wall and calibrated.
"Picture" looked like a Dali painting, moving colors, horizontal lines, first very bright then very dark then back to bright again. Called Samsung "Executive Services" and was told no refund/replacement was possible -- they would instead repair the TV. Brand new TV being repaired.... Not happy but will reserve final comment until after the repair is accomplished.

Jun

Posted by Olu dudu

on 6/23/14 at 10:36AM

I live in Lagos, Nigeria, I bought a s5 phone onthe 12 of may, bearly 2 weeks after it starts to malfunction, running hot, power botton not working well, not responding to touch to mention a few. I returned the phone on the 5th of June. Samsung has refused to replace the fone with a new one but insist they have repaired it. It is a shame that a phone like s5 is so treated, with all the hype about s5.

May

Posted by Samsung S III mini

on 5/28/14 at 5:17AM

My name is Solange Greco, I am a Brazilian Ambassadress and I live in Istambul. I need my telephone like anybody else working all the time. I bought a new one, which I have for not more than 4 months and I am still paying it. However, many times the cel. phone blocks and I cannot call or receive any calls.
Due to this problems I lost many important calls and contacts. I wish I could be refunded for that. I still have a more simple Samsung that still works with a number in Italy and I can assure it never happened this before. I was recommending this telephone to my husband, but not anymore. I have some friends who also have Samsung and all of them are claiming the same problem. What happened to your factory? You should be responsible for the products you put in the market. My Government had to communicate with me and it was impossible. I am passing by a person that do not answer the phone and even worse an irresponsible one. What can you do?

Apr

Posted by drty3rd

on 4/25/14 at 4:15PM

I bought the Samsung Rf4289hars fridge about 2yrs ago. The freezer stopped working so they sent a tech out to change the compressor because it was bad and still under warranty. Tech could not fix it and now I have been without a fridge for about a week. Samsung said I will get a refund for fridge but they have not finished "reviewing" my info. How long does it take to send back a refund? I guess this will be the last Samsung appliance I will ever buy.

Mar

Posted by Anuman

on 3/19/14 at 7:43PM

I bought the latest and greatest unf8000 60 inch tv that was highly recommended by cnet experts. To make a long story short, tv has been repaired six times from dec. 2013 to date. After many frustrating phones calls and repair samsung is finally offering me a refund. Stay away from this model. Voice activation comes on by itself for no reason and tv powers on and off. After mother board power supple camera have been replaced many times. Samsung has finally thrown in the towel by giving me my hard earn money back. I'll buy something more worthily then this piece of junk!!!

Mar

Posted by badlaptop

on 3/5/14 at 3:41PM

I purchased a laptop in June 2013 and it stopped working not once but now 4 times updates from Windows 8. I have followed the wonderful instructions from Samsungs customer service representatives to send it away and was told the last time if I sent the unit 3 times for repair they would replace it or refund me my purchase value. They lied and have told me I have to send it away for a fourth time. The hard drive has supposedly been replaced 3 times and the motherboard once. It was suggested to me by a IT person the issue is the model of laptop I have is not compatible with Windows 8 and I think he is right because the first time the laptop crashed the customer service representative said to me the model of laptop I have should have Windows 7 on it not Windows 8.
More than frustrated and really don't know what options I have

Jan

Posted by [email protected]

on 1/9/14 at 5:19PM

I recently (november 1, 2013) purchased your samsung tablet 3 and it ceased to turn on (december 26, 2013). It will not charge or turn on. It was purchased through who have Not stood behind their/ your product. They assured me that it was in your hands and to contact you. I would like to use my manufacturer warranty which i was assured by nomorerack that it holds a 1 year warranty. I would like a replacement or credit back to my credit card. Please assist as i am on a fixed income (disability) and after saving to purchase this product i am left without my funds or a workable product. Please please help.

Sincerely frustrated

Dec

Posted by samsung worst service

on 12/5/13 at 1:32PM

Hi am sathish i bought a samsung led tv 32 f4100 from viveks showroom on 03/11/2013.

On the very first day i faced a problem usb data transfer is not working fine in the tv. Third day demo person came and gave a demo about the tv and installed the wall mount stand i asked to that person about the how to transfer the usb files and he explained me and tried to transfer files but its not worked properly he said some issue on the tv other technician will come and solve this issue he said. I locked a complaint technician came 08/11/2013 on that time it was fine he said there is no issue on tv its pen drive problem and that complaint was closed. I bought new pen drives but the problem persists randomly.

After two weeks later i noticed a some humming noise coming from tv. I complaint in samsung customer care complaint on 21/11/2013 technician came on 25/11/2013 the person who came for pen drive issue mr sugumar he said there is no issue on tv problem is in your house there is no proper ground earth connection and some neutral space interlinking is there something he said after that he gone but complaint still open. I called the electrician and checked the electrical lines electrician said there is no issue with electrical lines i checked the my tv in my friend house there is also same noise coming.

Again i called 1-sam-sung customer care i explained about there is no electrical issue in my house. I asked for refund of my money they sent other technician on 05/12/2013 mr pramoth he saying this sound is normal with all samsung led tv because of design is like that. I informed to tech mr sugumar said some electrical problem but now you are saying this is design fault its common with samsung led tv. mr pramoth (tech) said this is common problem refund is not possible. I asked a written letter about this issue and mention not possible to refund money i deal this with legally he said you contact call centre spoke about this and he leave from my home and i called call centre there is no proper response. Its a worst service from samsung but am sure i take this issue to consumer court i get my refund.

Regards

sathish

Sep

Posted by Abilash

on 9/23/13 at 11:31AM

Hello,

I am Abilash and my friend purchased Samsung S4 phone couple of months back from Bangalore Samsung Smart Cafe, Bangalore, India.

Already, we have given the phone to the service center twice because of severe heating and hanging issues. Both the time, they said that the problem is resolved but even today the phone gets hangs and also the battery goes off suddenly.
There are about 4 executives who have interacted with us and the response was pathetic. The 2nd time we gave the phone, they said the problem is with the motherboard.
Plz understand that we paid 40,000 INR for this phone and its a huge investment and there were lots of hope when we bought this phone
I had a respect for this brand but now, both the phone and the service that we received till date is pathetic and very poor.
The worst part is response from your customer care executives.

Now again they are asking us to give it to the service center and to be put under observation.
I dont understand whether your team doesn't have value for customers or is this how your guys behave with the customers always?

Why I should I give it to the customer service center everytime and its just the 3rd month since we purchased this phone.

Why don't you accept that the phone has a problem and replace it for me?
I dont want this phone now and want my money to be refunded.
I have already lost the trust in your brand and dont want things to get worser.
Even when the problem was realized and explained to Samsung executives just after 2 weeks of purchase, they refused to get it rectified replace it and the response was pathetic.

Sep

Posted by Tom

on 9/12/13 at 11:24AM

I bought a Samsung 46in 3D TV in Apr of 2012 on Sep 4th of 2013 the TV cramped out on me.I payed more than $1000.00 bucks for this TV and Samsung refuses to fix or replace this problem.I know that the limited warranty is only 1yr but
comeon 1 1/2yrs for a TV to last,to throw into a landfill.
I would like the executive of Samsung to stand by their product and fix or replace this problem!
If I do not hear a positive response from Samsung I may take this issue to the MEDIA.

Sep

Posted by Taz

on 9/3/13 at 7:37PM

It's a hectic experience to go through repair department, honestly they are useless cant come for repairs it's already 4 weeks. Samsung never again.

Aug

Posted by Manas

on 8/13/13 at 2:51AM

This information is not right.I bought samsung duos on 5th August 2013,when i went to the service center regarding my issue i.e. It is heating a llot,it gets switched off frequently.
while using my phone for connecting my laptop via USB tethering my phone suddenly switched off though the battery was 54%, and when I tried to switched it ON it was unable to do so.

When I connected my phone whit the charger and tried once more, to my surprise what I noticed that the battery was 0% and it took 0:30 Mins to charge from 0%-5% now you can make estimation what will be the time taken to charge my battery full.Initially when i asked to prepare DO they were playing around with me by updating software and now they are saying the DO policy is only till seven days and its the eighth day so they can't prepare DO and refund my money.
Samsung is not at all doing the right thing

Jun

Posted by sn

on 6/28/13 at 6:33AM

I ordered 4 of the samsung galaxy precedents, and I realize all of them were analog. I decided to send to send to walmart because that's where I ordered it from but walmart is saying since the 15 days has passed, I should ship it samsung since I have one year waranty. I had the first order in may 1 and second order in may 10 but the problem is where I work is far from home so I go to house every 6 weeks. Now if you can replace with any sumsung galaxy group which is unlocked and worth the same price or little bit higher, I will appreciate it.

Posted by stellerstar

on 9/19/12 at 9:07PM

Samsung Galaxy mini owner had it for 9 months now, slide wont open at all everything appears normal but just wont open. Discovered it ... to in coming call and after it wouldnt open and caller went to voice message, it returned to wallpaper. Very dis hearterned as i had been with a old Nokia phone that was amazing in ...

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