JCPenney Returns and Refunds

Please find details regarding the return and refund policies for JCPenney below. We encourage you to leave a comment regarding your experience requesting a return or refund from JCPenney so others can benefit from what you learned.

JCPenney Return Policy

View complete JCPenney Return Policy
JCPenney makes returning or exchanging purchases simple, easy and convenient. If you need to return or exchange an item, the process is as simple as driving to the nearest JCPenney store or mailing the items to one of three JCPenney facilities; if you need to return a large purchase, call customer service to schedule a pick-up.

Items are eligible for return with or without a receipt. If you return an item with a purchase receipt, you may exchange the item or get a full refund for the purchase price. The refund will be issued to the original form of payment. When returning items with a gift receipt, they may be exchanged or refunded in the amount of the purchase price on the gift receipt. The refund will be credited to a gift card. Gift cards will be issued or exchanges will be given at the existing price for all items returned without a receipt. In addition, JCPenney requires a valid photo identification for all items returned or exchanged without a receipt.

Gift cards are the only items that are ineligible for refund, exchange or cash redemption. With JCPenney's hassle-free returns, you never have to keep unwanted merchandise.

See what others are saying about JCPenney returns, refunds and exchanges

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23
Feb

Posted by llisa


on 2/23/24 at 9:46AM

JCP is tracking your returns by a company called (the retail equation). my jcp always has the fitting rooms closed. over the past 2 months i made 5 separate purchases. Total amount was around $300 dollars. I bought about 13 pairs of childrens jeans, 3 pants for woman and 3 shirts. I returned 90% because it didnt fit well. I had all the receipts, all clothes were unworn with tags, and i returned 2-3 weeks after purchase date. The retail equation company thinks my returns are abusive and now I am unable to return anything at jcp. Do not buy anything from JCP if you might need to return. Now i am stuck with a bunch of childrens jeans that do not fit. very unsatisfied with jcpenney

27
Jul

Posted by Kim


on 7/27/23 at 4:57PM

JC Penney return policy is terrible. Kohl's and Target are so much better. Tried to return items never opened and was denied. Never will shop online there again. Lost a good customer.

13
Jul

Posted by Sandy


on 7/13/23 at 10:17AM

Do not buy a mattress from jc penny. If it needs to be returned they charge you the entire original amount plus a 15 to 20 percent restocking fee even if it is unusable. Then they exchange it during delivery, which they tell you not the other way around like it should be,then after a time they won't give you then they refund the money you've spent twice. This is asinine. I mean wtf really. DONT BUY. BEWARE.

07
Jun

Posted by Heather P


on 6/7/23 at 12:31PM

I was told over the phone that I'll be charged $8 to get a return label. I don't see that anywhere online in the return policies. I refused and he said I can come to the store for free. Very unprofessional. I was a loyal shopper but I'll just take my money to Kohl's where the returns are easy and friendly.

01
Dec

Posted by Anonymous


on 12/1/22 at 9:50PM

Reading some of the post on here about JC Pennys I just ordered two pairs of shorts. I need to exchange them the nearest store to me is 1hour away I don't drive much or too far I'm afraid of being in another accident, so I think I will just keep them and never order from JCPenney's again I probably wouldn't get my money back anyhow seeing everyone posts that would make me furious I'll take my loss, on $32 and never order again.

14
Sep

Posted by Happytrails2u


on 9/14/22 at 9:19AM

Can I return an item after 60 days with a receipt ? I have had Spinal surgery and could not get to a store - there is not a store near me - probably 40 miles - so long travel was not possible. Hope you can help. Please advise.

29
Aug

Posted by Fed-up


on 8/29/22 at 5:14PM

First AND last time I order or purchase at any time from JCP just because they have no return policy to the handicapped who cannot get to a store. Shame on you JCP!

23
Aug

Posted by AZBootsie


on 8/23/22 at 4:15PM

I am upset with them. They sent me the wrong size bra. It clearly states the size I ordered on the packing slip. The bra I received is clearly marked both on the packaging and the item a different size than I ordered. They charged me shipping to send it, non-refundable. Now they want me to pay another 8$ to return it. It is costing me $17 to correct THEIR mistake. Last time I ever buy anything from Pennys.

19
Aug

Posted by Anonymous


on 8/19/22 at 3:12PM

Bought a mattress and box spring July 30..paid cash..they put it on their JC penny card and I'm MOT ABLE to get my cash back on the card or cash because I put STOP to order it took to long to RECIEVE..now they say I have WAIT over a month for ME to get CHECK mail????
Then I was told it's state law THEY have DO it this way..when all other workers I talk to OR written policy says...i can walk into STORE and get my money back !...whats really going on???

10
Jun

Posted by Tajorh


on 6/10/22 at 5:49PM

Jcpennys used to be helpful and a respected place to shop. First locked me out if account after one attempt then told me I hadn't ordered anything in last 6 months. Tried to talk with a rep.and it took so long to connect me i.gave up. There isnt any store.close.by my home.anymore would have to drive at least an hour or longer to the nearest.store. absolutely pathetic the way this store is being run.

09
Jun

Posted by Annonymous


on 6/9/22 at 1:20PM

OK, actually called the customer service phone # 1-800-322-1189 instruction on site advises press 00 to get a live person which I did. After some stumbling with finding order and slight language barrier, I completed return transaction and received a mailing label. Took about 10 minutes and as stated by others there is a return fee.

08
Jun

Posted by Anonymous


on 6/8/22 at 7:31AM

i will never buy from this site again trying to find where to send these back is crazy i will drive and spend more money on gas to get rid of them never again

22
May

Posted by SouthSider


on 5/22/22 at 2:48PM

After reading all of the previous feedback, I am happy to see that I am not the only one who was completely confused by their "return policy". I finally gave up and called the 1-800 phone number on the Order Summary that was included with my shipment. That number is 1-800-322-1189. I actually spoke to a live person.

I would like to point out to others that she informed me that there are 3 return centers, and where the return package is sent to depends on your address and phone number.

Good luck to others who read this feedback page. Everything you are reading here is for real. None of us could make this up.

02
May

Posted by Anonymous


on 5/2/22 at 12:40PM

RETURNS ???? RETURNS???? well not from what I can find. Brought a pr of shorts ONLINE and have tried to locate a way of returning them, multiple times like 8x, via mail and lo and behold NOTHING!! Lots of words on your policy but nothing that makes returns as easy as purchasing online. That said I guess you have lost another customer, to bad your products are good.

12
Apr

Posted by Joey's Stuff


on 4/12/22 at 6:35PM

I purchased 4 items for my son for his Birthday. I live in no-mans-land, so no stores even close. I must shop online. I found some good clearance items, but the time I paid for shipping and handling, I really did not save anything. Now, I have to return all the items, because they are not what the items picture showed. The return fee is $8.00. I will be shopping locally from now on. I live in Michigan and my Son lives in Colorado, so perhaps he could have exchanged them, but he would not do so. My leave with this is: Shop where you can see item in person and always try on at the store!!! OH, lastly I read there is a 15% restocking fee also???? OUTRAGEOUS!!!

12
Apr

Posted by JCPenney


on 4/12/22 at 12:37PM

I bought a Nike outfit sz 7, I bought it during Christmas. I've been ill and haven't been able to return this item I bought still in pkg, so I'm not sure what to do? I'm not able to walk well, so this amongst other medical issues has me house bound. Please help?

01
Feb

Posted by Anonymous


on 2/1/22 at 2:46PM

Getting Ready To Return Some Womens Underwear. After All The Negative Comments I Am Afraid I Will Not Get My Money backAESZ

11
Jan

Posted by luvbaseball


on 1/11/22 at 3:08PM

Here is the address to return online orders to JC Penney:

JPenney Returns Columbus
5555 Scarborough Blvd
Columbus, OH 43232

It's really annoying that you have to pay $8.00 to return the item after you've already paid $8.95 when you purchased the item. I'd rather pay for the return myself. My item cost $8.44, and after deducting the $8.00 for the return label my credit is only 44 cents??!! Ridiculous!

23
Dec

Posted by Screen


on 12/23/21 at 1:16PM

U Literally Charge 8 Dollars For A Return And There Are No Local Stores Near Me Terrible!!!!!!!!!

20
Dec

Posted by Anonymous


on 12/20/21 at 8:31PM

I just returned some merchandise I bought online and returned to the store directly I have a receipt that they credited me but my bank does not show credit how long does it take to credit my bank

30
Nov

Posted by Anonymous


on 11/30/21 at 11:46AM

I Cannot Get A Return Label! No One To Help Me Or Answer Back On My Emails????

09
Jul

Posted by Anonymous


on 7/9/21 at 9:30AM

There is so much competition in the retail marketing and clearly Penney's doesn't value customer care. What a run around. I hadn't shopped at Penneys in years and now I remember why I stopped. Customer Service left the building a very long time ago.

08
Jul

Posted by puppygrl52


on 7/8/21 at 10:17PM

Yup I made the mistake of assuming that JC Penny would do the right thing. When I shop online I shop for me, my husband and my three grand kids. I returned an order of over $400 dollars this past winter via mail. Never had a problem with any other store so I assumed JC Penny would be no different. Now it turns out the my credit card was never credited...it's been so long I'm out of the money. I love their their clothing but unless they improve their return policy, I'm done shopping at JC Penny.

09
Jun

Posted by CherieVC


on 6/9/21 at 1:32PM

I have ordered curtains over the years from Penny's and have always loved the quality. This time around I was stunned when what looked like they could be used as dish rags were part of my order. They were supposed to be white but were a dingy gray, no hem at all to speak of just raveled edging that was poorly done, as though by a child somewhere. I was astonished at the lack of quality, now I am searching for how to return them. Just awful.

07
Jun

Posted by DBTexas


on 6/7/21 at 10:08AM

I have been trying to get a refund on a canceled order for almost two months. Customer Care referred me to the local store. The local store referred me back to Customer Care ("we don't have access to refund information"). Customer Care then told me, on 5/20/21 that it had been waiting for approval but they would escalate it. I received an email from them today (6/7) stating they'll be happy to research this, and that I should call the local store. I'm spending a lot of time and aggravation trying to get my $34.61 back.

19
May

Posted by Hobbitt a


on 5/19/21 at 2:07AM

My online order was not picked up it was sent back 4/31/21 I have not heard from JCP about the returned item or how long do I wait poor communication

14
May

Posted by Bh01332


on 5/14/21 at 10:02AM

I ordered the yoga pants, you definitely need to order a larger size than you normally wear. Have to return now...bummer!

07
May

Posted by AMG


on 5/7/21 at 3:00PM

I guess I am done forever shopping at my favorite store JCP.. All my local store have closed so its not like i can try on before I buy... I took a guess at a size knowing I could exchange if it wasn't right...Surprise ! Not only did I have to pay $8.95 to get them now I have to pay shipping to return them ???? And then another $8.95 to order a new size ???? No wonder JCP went under and now with so few stores to go to (65 miles away !)people are stuck with these new shipping policies?? Customers are done with JCP .... me included... SAD...JCP was mt FAVORITE store

24
Apr

Posted by Anonymous


on 4/24/21 at 10:14AM

4/24/2921 I called JC Penny customer care for a return label, the person I talked to was hard to understand and said he could not send me a return label. All the JC Penny stores close to me are closed, so cannot go there. How am I suppose to return my item. You adversities easy return. Not so. Please help

21
Apr

Posted by Jan


on 4/21/21 at 6:37PM

I am sooooo mad I do not even want to comment fir fear of what I would say. Just let it be know.... NEVER EVER EVER AGAIN WILL JC Penney's see another dollar from me

21
Apr

Posted by Anonymous


on 4/21/21 at 11:22AM

Dress shoes worn 3 days at work. Uncomfortable and painful so I went to return and was told they were to worn out. 3 days on carpet at front desk of hotel.

19
Apr

Posted by Anonymous


on 4/19/21 at 11:59AM

difficult return, not easy at all, will never shop at Penneys again.

08
Apr

Posted by elpave


on 4/8/21 at 2:26PM

I've had to make a couple of returns from an online purchase, I've taken them both to the store and they have not returned the shipping and handling on any of them, I didn't know the will not returned it, not a good policy, very disappointed since I have made many returns from other similar Dept stores and they have always returned the S&H. I'll try to preferably keep online shopping at the other stores just in case I have to make any returns. :( Bummer!

04
Apr

Posted by dkf84173


on 4/4/21 at 9:16AM

Bought my mother a pair of earrings she saw in the JC Penney ad. They were $1,000 original price and on sale for $250 before Christmas. They shipped me a pair and one earring had a broken clasp so it wouldn't secure. I took the earrings into the store to exchange and they told me that since the sale was over, I would be charged the $1,000 price to exchange the earrings! I told them it was their fault the sent me a defective product anyway. Eventually after speaking with the manager they agreed to exchange for me. What a ridiculous policy that they could no longer honor the original price on a defective product.

27
Mar

Posted by Anonymous


on 3/27/21 at 10:37AM

They received a pair of earrings I returned on February 16th. Never received a refund or any credit.JC Penny, you definitely lost a customer.

10
Mar

Posted by I don’t need a screen name


on 3/10/21 at 12:09PM

I was trying to return an item that my wife purchased via online return. You're online return policy is crap. Customer pays for return postage/ possibly 4 weeks for a complete return?? Know wonder your company is failing.

05
Mar

Posted by sny


on 3/5/21 at 1:38PM

Bad customer service they don't know what they doing and very lazy, the product was been return 10days ago since the product they send was damaged and defective for $120 of fake faded jewelry they sell, the stone was missing and instead it's rose gold it was dark bronze, it don't even look like cost $5 compare the price that was paid, I talk customer service today and says they don't know how to issue refund and track the item that we return thru UPS and other customer service says not in the system that it was return, so really they don't know what they doing till have to look for manager that hopefully know how to do. we are still waiting to get refund and she says 3 to 5 days after 10days we been waiting another 5 days. DO NOT BUY ANY JEWELRY FROM THIS COMPANY THEY ARE ABSOLUTELY FAKE AND CHEAP PRODUCT BUT THEY COST A LOT

16
Jan

Posted by Noneya


on 1/16/21 at 11:00AM

Purchased a knife set for $146 and planned on picking it up until I got sick. Since I didn't pick up, I assumed that JCP would cancel the order and credit the funds back to my PayPal account. That didn't happen, they mailed me a gift card in the amount. I've had many credit returned to my PayPal account over the years and I don't know why JCP would be the exception.

10
Jan

Posted by Anonymous


on 1/10/21 at 1:21PM

Went to the JCPenney in Savannah Ga to return a gift that had been sent to my husband that did not fit. As I did not have the receipt, I expected a gift card for the lowest price. However, upon trying to return the gift, I was told I would need to give them the phone number of the person who bought the gift as well as what store they bought it from. I didn't have that information, so they refused to accept my return. I showed them their own posted return policies that are listed all over their store which mentions none of this. I will be suggesting to my friends and family that they should no longer send things from your store.

10
Jan

Posted by Upset


on 1/10/21 at 12:58PM

I will never order from jcpenney again, I order a pair of boots from them, open the box and there was only one boot in the box, customer service wasn't any help, wanted me to take the boot all the way to the mall to return IT, no store or online has my size, how about telling the warehouse to fine the other boot, this make the second time I've had a bad experience with jcpenney, want get a third time.

09
Jan

Posted by Jgray766


on 1/9/21 at 4:37PM

I returned something today a pair of pants that were too large I was told over the phone that the only way I could return the order was at a store. I will keep you all informed on when I get my refund.

09
Jan

Posted by Anonymous


on 1/9/21 at 12:18PM

I will never order from jc pennys again they remove the return label so it is impossible to return an item

18
Nov

Posted by Anonymous


on 11/18/20 at 5:57PM

We recently ordered 4 panels of curtains on line and the order was accepted and confirmed. 2 days later we received an email saying they could not fill the order (no reason giving) and they will credit the card.I thought the order was canceled. One week later 3 panels were delivered to our home . Why would they send an incomplete order ,now I have to return 3 curtain panels of which I did not order by taking it back to Pennys which I do not want to do because of COVID. I ordered 4 panels because I need 4 panels not 3. Thanks but no thanks.

13
Nov

Posted by Anonymous


on 11/13/20 at 7:24AM

The return is absolutely horrible! I have been on multiple sites trying to find the correct return site! I assume I am here however there is no return label or address so I must search for that yet! In your policy it requires a return form where do I find that??

12
Nov

Posted by Defective mattress


on 11/12/20 at 11:19PM

Purchased new sealy mattress w adj frame
This mattress is defective firm one side other side sags the are charging me 15% restocking and 85.00 p/u but nothing on my papers

05
Nov

Posted by Anonymous


on 11/5/20 at 11:07AM

The reason I'm returning is that I received 2 of the same color, I already order another one and returning the wrong color.

02
Nov

Posted by Anonymous


on 11/2/20 at 2:09PM

I read a lot of bad reviews about JCP customer service but I have to say my experience was just fine. I called about returning a pair of jeans that were too big and the guy told me where I could sent them. It was simple and painless. I just hope I get the refund.lol

24
Oct

Posted by Jmkw


on 10/24/20 at 11:44PM

I will never order from Jcpenney again! It's sad because almost half of the things in my house or from there and it wasn't always like this. People need to voice their opinions to get this to change and corporate needs to know but I truly suspect that they will be closing.

You should try using chat sometime. I am not sure how to get in it except to say that you hit
Reply where you received the notice saying they got your order and it'll pop up. Guess what their job is? To avoid doing anything at all cost and then they sit there and laugh at you. They truly think it's funny and try to find anyway they can to get out of helping you from disconnecting to saying "you're having a difficult time" or "call back later." It's a total joke and these people are making money.

I placed a substantial order and stated that they had already been shipped and a month later I don't have them. in the meantime the price dropped but even though the order just arrived they won't honor their price match guarantee Of 14 days because the order was placed longer ago.

If you place an order beware make sure to check because the prices to go down during their clearance. I truly think that at this point the employees at JCP think it's a joke too!

24
Oct

Posted by Christian Silva


on 10/24/20 at 2:57PM

I recently ordered two pairs of shorts two different colors and one of them got cancelled and I still haven't been refunded

23
Oct

Posted by Returns and Refund


on 10/23/20 at 2:19AM

I went to Sephora inside JCPenny Store. I bought 3 gift cards at $100.00 each. When I came home, I found out that it was written at the back of the card it can not be used to buy at the Sephora store or Sephora online. The cards can only be used at JCPenny. The next day, I went back to JCPenney and explained that I bought the card by mistake. The manager refused to accept the cards. This is not a fair policy for JCPenney not to accept the card back.

09
Sep

Posted by Jen ale


on 9/9/20 at 6:23PM

Received my order from JCP via UPS. Label on package was addresses to me correctly, however the contents and invoice was for someone else in SC. Called JCP and told them about the mix up and was told they were going to send me a UPS label, and they wanted me to tape the package back up, print the label and return to closest UPS facility. What? I told them no, I wasn't going to take their mistake back to UPS. I told them to call UPS and have them to return and pick it up, customer service told me "ok, but you need to print the label." Nope, not today, I told the young lady to have UPS print it and bring it with them during the pickup.

Customer service then tells me "ok, have a nice evening." I said wait, what about my missing items, and she replied "what about it? I explained to her once again that I did not receive my items, and had no idea where they were. By this time I didn't care and told her refund my money to my MC, I no longer wanted the items. She told me she credited my account and should see it in about 5-7 business days, however, it does not show on my online account. If not reversed I will have MC reverse the charges.

I'm done with JCP.

01
Sep

Posted by Drums4jeff


on 9/1/20 at 5:16PM

Check this out...? I found it here:

https://m.jcpenney.com/m/returns

How do I return an item with a receipt?
Items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. Some rules and exceptions apply. Please see the sections below for more information.
What if I don't have a receipt?
Without a receipt items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. The refund will be calculated at the item's lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher. Some rules apply. Please see below. Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. JCPenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver's License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa; Passports; Matrícula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt. For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.

27
Aug

Posted by Anonymous


on 8/27/20 at 3:17PM

Bought a pair of pants today. They weren't allowing try on. Got home, tried on too big. Went back to exchange for a smaller size, was told all sales final. I get no refunds, I just wanted a smaller size. Not happy!

26
Aug

Posted by [email protected]


on 8/26/20 at 12:02PM

Unable to find address for returned merchandise. It should appear in ALL instructions/info regarding returns.

23
Aug

Posted by Anonymous


on 8/23/20 at 10:53AM

Spoke to a young man named Eddie very pleasant and helpful..

08
Aug

Posted by Vada


on 8/8/20 at 2:00PM

Very exasperated........no invoice included. Shirts for husband were too small / made in China. Had to print email that had order number and products on it too enclose in the return package. Finally found address to return package too. Looked up customer service phone number.....was on hold for 25 min. Still didn't get to talk to anyone. I tried to give them my business, will not try again.

04
Aug

Posted by Beyond pissed


on 8/4/20 at 4:23PM

Bought something in MAY within two days got a message saying it was out of stock yet the item still showed on the site. Since MAY I've been getting the run around to get a refund. It's either I will get a check in the mail or they will issue the money back on the card. Several call attempts and they will hang up on me. It's now AUGUST and nothing. I will never set foot in a JCP or their website every again! Beyond ridiculous

22
Jul

Posted by Anonymous


on 7/22/20 at 5:43AM

I ordered 2 dresses from JCP online. They did not fit, so I returned them to the store on the first business day since receiving the package. I knew that I would not be refunded the cost of shipping. However, I was not given back the purchase price! In addition to the shipping and handling, I was out $29.00!!! I will NEVER buy from JCP again! This is very poor business practice. I send an email to customer service, but did not receive a reply. It's no wonder they are in poor financial condition.

20
Jul

Posted by Anonymous


on 7/20/20 at 7:30AM

I returned a pair of jeans that cane with a green taped arrow pointing to a hole on the butt who does that ? plus a baiting suit had the wrong description On June 2 Today is July 20 was told my money would be back in my account 5 days after July 9 meaning should been by now But no it's NOT

19
Jul

Posted by Daisy


on 7/19/20 at 6:22AM

I too need to return items I ordered online. I called JCP told them there was no return receipt with my invoice and was told to use the return address on the invoice in the upper left hand corner. Since I'm from WI, the facility I that applies for me is in Columbus OH. I asked the JCP rep if possible to get a return postage paid label, but no luck, I'll have to pay the postage myself. Don't understand why they don't include he return info with the invoice, as it looks as though there was one but it was removed. No more brick and mortar stores. What used to be one of my favorite department stores is now just limping along and going the way of the dinosaur....if only merchants would understand that customer service is the MOST important part of their business....

18
Jul

Posted by Karen Howe


on 7/18/20 at 4:33PM

Purchased items on line. Didnt fit. Stores were still closed. Paid $10 to return bia mail to Ohio. It was received 7 weeks ago. No refund but JCP still billing me. Cant get anyone on the phone. I refusd to pay my JCP bill as they should have refunded that long ago. Slos service I can understand but thus is beyond bad.

08
Jul

Posted by Anonymous


on 7/8/20 at 11:10AM

I attempted to return 2 items I have been holding until the store in new Hartford ny opened,. It has opened within the last 2 weeks. I brought my items to return and the clerk said no returns past June 10th. The store was not open then.
What do I do with these items NOW???for

07
Jul

Posted by Anonymous


on 7/7/20 at 10:38AM

I purchased items May 9, 20220, did mail return, can't get my refund for 115.00, I mail the items back cause the men Jean's was too small, where on my refund, smh

03
Jul

Posted by Anonymous


on 7/3/20 at 1:47PM

Ordered some shirts, received mens pants and shorts. 1-800-322-1189 customer service number is worthless, you can not even speak to anyone. Had to email customer support....lets see if they respond. This will be my last purchase from them. Totall frustrated.

03
Jul

Posted by Jela


on 7/3/20 at 6:55AM

On March 7, 2020, I had purchased, at JCP store, a dress and under garments, for a wedding. I got them home and the dress was perfect but the bra and "spanx",which I bought in my size, were too small. Then the stores closed due to Covid 19. I saw, on line, that JCP had extended time frames for returns. I waited to return items to store. Finally, I decided to return items by mail instead, on 6/5/2020. I enclosed all required information and paid postage fee of $5.40. I mailed it to JCP.COM Facility, 5555 Scarborough Blvd., Columbus, Ohio 43232, which is 1 of 3 facilities to process returns by mail. I tracked the receipt which stated it was received 6/8/2020 by an individual at facility. As, of 7/3/2020, I still do not have my refund. Because, this JCP Facility was opened for business and received the package, I feel more than enough time has passed to get this refunded to my account.

01
Jul

Posted by #disappointed-SMH


on 7/1/20 at 3:39PM

Made an online order for a pair of shoes for my daughter and they are too small. Mind you that I have made several online purchases and no problem with returns. So I want to return the shoes and the return instructions clearly say on both my receipt and on the site that you can go to any JCPenney store for return. this is not true! I went to the store in largo Maryland and they denied my transactions because they don't refund online orders. Go figure! my suggestion to you is to go the website or call the store (can be frustrating because no one really answers the phone) to make sure the store near you do online returns. JCPenney has been closed long enough to update this info to the public on its site or even when placing your online order. This is not good customer service, at all! Maybe that's why they are closing. I rode all they way here to discover that. Disappointed and wasted gas. SMH!

30
Jun

Posted by Anonymous


on 6/30/20 at 12:23PM

Placed an order online and they said package was delivered but never received the package till today. calling customer care says file a police complaint for missing package.

26
Jun

Posted by Anonymous


on 6/26/20 at 1:37PM

Placed an order in June 16 2020 got a notification that it was shipped in June 19th by UPS. Now it is June 26th No package DELIVERED

25
Jun

Posted by Florence


on 6/25/20 at 10:25AM

I am just trying to return and exchange a pair of pants and have questions about shipping charges,

What O am getting as an answer are email experts wanting to help me with trouble shooting I don't have any trouble shooting just want to return a pair of Capris

22
Jun

Posted by DISAPPOINTED


on 6/22/20 at 5:20AM

Sneakers came with the ALARM still on them!! NO return form in package, no return address!! NO LOCAL stores here!! When you click on return/exchange form it goes to a bra page!! Based off these reviews I am guessing I will NEVER get a human being on the phone!! I am going to dispute the charges on my bill when it comes!!

20
Jun

Posted by Becky


on 6/20/20 at 2:47PM

I have been on hold for an hour trying to exchange something that was too big. No one picks up the phone there was no return slip in the package. Help!

20
Jun

Posted by Leslie


on 6/20/20 at 10:41AM

I have tried to call JC Penney for 4 days now, a total of 3 hours wasted. No return slip in my online order and nothing fits. I just want to return the items.
No Customer Service.

20
Jun

Posted by Former loyal customer


on 6/20/20 at 3:56AM

Wanted to return items that didn't fit. Site says to use return label that
came in package. No return label given. Called 800# can't get through.
Will have to pay for return shipping. From comments I've read looks
like I'll never get a refund either! Former loyal customer.

16
Jun

Posted by Momma


on 6/16/20 at 2:00PM

I bought something from Pennies which I was supposed to get a rebate for. I sent in all the required information on line and never got the refund. After calling several times to talk to someone, they claimed they never received it. I finally gave up, probably like they hoped I would.

15
Jun

Posted by NC


on 6/15/20 at 1:58PM

I cannot find a return form- it was NOT sent in my package. I cannot find one on their page. I'm thinking about making one up using the sample they show. Has anyone ever tried that?

12
Jun

Posted by No return address


on 6/12/20 at 2:25PM

Tryying to return item can't find a return address anywhere. I don't have the proper return form, like many of you it didn't come with one. On the phone foe over an hour on hold no luck. Just want the darn address. Anyone have the return address? I'm from Ct. I'll make up my own invoice return form!!!!

11
Jun

Posted by Anonymous


on 6/11/20 at 10:33AM

I am very unhappy that I had to pay $9.90 to return a dress I ordered. The size was too big. I tried to go to the local JCPenney store but they are not open yet after being closed for Covid. I will not be ordering anything from JC Penney again.Invoice #R682-91534

10
Jun

Posted by Maryann


on 6/10/20 at 11:11AM

ABSOLUTELY the worse return system of any company I buy from. No-one to talk to, no forms on website.

10
Jun

Posted by Anonymous


on 6/10/20 at 10:47AM

All I can say is, HORRIBLE!I have tried on multiple occasions to contact someone, ANYONE at JCPENNEY to help me to return an order. I have been put on hold from 19 minutes all the way to 50 minutes only to be disconnected after the ridiculous wait. What on earth is going on with them? So, what are all of us supposed to do?
After reading other reviews about not getting refunded, I think I will just give this order away to someone who can use the items.
I have to wonder if they are even reading these comments. Probably not!

09
Jun

Posted by Chris D


on 6/9/20 at 3:24PM

Shame on them!!! I have called and called...they certainly have time to take our orders and money but not help with returns. They didn't credit me on my return and there is no way to contact them. They NEVER answer the phone. I will go through Capital One but it's maddening.

09
Jun

Posted by Anonymous


on 6/9/20 at 11:46AM

Worst Service Ever Ever Ever.
Late Shipment, Impossible To Make An Exchange Or A Return
No Return Receipt Included
On Hold With 800 For 12 Minutes 3 Different Times!
No Wonder They Are Failing.
I Am Calling Captial One To Cancel The Charge.

08
Jun

Posted by Anonymous


on 6/8/20 at 11:59AM

After days of trying to get an answer, I will appeal to you.....can my son return my items to JCP?

04
Jun

Posted by bad business


on 6/4/20 at 7:46AM

OMG, what a joke....complaint after complaint about returns and no refunds. No way to get any
information . I am guessing that myself like all of the others will never see my refund. What
a way to make a buck. Perfectly understandable why they are in such dire straits.

03
Jun

Posted by L. Williams


on 6/3/20 at 8:14PM

I ordered clothing. Two of the items were unwearable. One is a pair of jeggings that stink like formaldehyde and fit very poorly and the other is a shirt with sleeves sewn so small I could not get it on, let alone wear it. (I bought two of the same shirt in different colors and the other color fits just fine.)

The returns page says you have to fill out the "returns and exchanges" part or the invoice. There was no regular paper invoice in the bag, just a thermal label packing slip. This is true of the order I placed before this one as well. No paper invoice, just a thermal packing slip.

Also, this order cannot be accessed on line. It keeps going to an error page. When I call the customer service phone number, the automated system recognizes the order, but customer service is either a auto attendant that says wait for 40 minutes for an agent or that they are closed.

MULTIPLE emails to JCP customer service have only gotten one useful thing: the address to send returns. They also insist you have to fill out the back of the invoice. They refuse to offer any help with the website problem, or acknowledge that there is no such section on the packing list in the shipment. I cannot take this back to the store at this time due to the pandemic and even if I could, I am concerned the store would not be able to locate the order given the web page error.

I am not sure what my next course of action will be. Since I paid by credit card, a call to the bank is in order. I have been trying to resolve this for nearly a month. I definitely feel ripped off and that JCP customer service is purposely being difficult rather than helping me return their substandard products for a fair refund. Obviously, I will not be ordering from JCP again.

01
Jun

Posted by WahPeeCha


on 6/1/20 at 11:58AM

I placed an order for two mattresses, no one called me to schedule delivery, when I went to check order status, it said the couldn't find the order. My money returned into my account. So I called them and they said the order was still active, I thought something was fishy so I cancelled the order as it was not going to be delivered for a couple more weeks. That was Friday 5.29. Today they took the $730 out of my account, and the order status says shipped when you call on the phone but the order on the website says can't be found. Waited on the phone for 75 minutes and got disconnected, then called back and set up for a call back in 35 minutes and it has been an hour. WTH

01
Jun

Posted by Anonymous


on 6/1/20 at 11:56AM

I have called twice today.... hold time of over 50 mins each time...finally a rep came on and kept saying "I can't hear you" over and over again... he must have had his headset on mute... I need to return curtains and need assistance !!!!!!!!!!!!!!!!!!!

30
May

Posted by vb


on 5/30/20 at 12:31PM

I have been having the same communication problem with customer service. I've been calling for 3 days and the phone wait has been 45-50 mins. After 2 emails and 2 days I received a reply that did not answer my question. I was told to fill out return/exchange form that I told them was missing from my invoice. Not happy.

29
May

Posted by Anonymous


on 5/29/20 at 9:38AM

I have been trying for 11/2 hours to speak to a rep about my return. I mailed back items and have never gotten my refund. This is crazy. very poor customer service,
I heard JCP is going out of business and not sure I will ever get my money back.
This should be criminal

27
May

Posted by Pam


on 5/27/20 at 12:09PM

Just totally fed up with JC Penney, have been trying for 3 weeks to return 2 items. can't get forms to fill out. Cannot get a return calls as phone lines are busy waited on hold for 45 min the other day only to be hung up on. I WANT TO RETURN THE ITEMS I PURCHASED AND THEY ARE NOT WHAT I ORDERED

27
May

Posted by Returns


on 5/27/20 at 8:00AM

I returned a purse, with receipt, on 5/11/20 through the Post Office. I have yet to receive any type of confirmation from JCP or a credit to my account. Very unhappy with the long delay.

24
May

Posted by wesmouse


on 5/24/20 at 2:37PM

I return items 2 weeks ago and I'm still waiting to receive credit on my charge card as of today 5/25/20. Our store was closed at the time I return the items. I hope they get their act together soon but I doubt it. Been a customer for over 37 years and not happy.

23
May

Posted by Anonymous


on 5/23/20 at 12:45PM

Hi,

I need to return some items. Can you please email me return label at [email protected] please. I cannot get in touch with anyone over the phone

23
May

Posted by Anonymous


on 5/23/20 at 11:08AM

I am having the same experience as others. I have a return to make.
I surely hope JCP is going to make this right for all of us!

22
May

Posted by [email protected]


on 5/22/20 at 9:51AM

How do I return about 15 pieces of clothing that don't fit now that our Penney's is apparently closing?I have the current rec eipt.

21
May

Posted by Anonymous


on 5/21/20 at 7:15PM

I would have never ordered items from Penneys had I known that stores near me in Ky would not reopen which would necessitate me to incur return shipping charges.

21
May

Posted by Peggy


on 5/21/20 at 5:27PM

I have 3 comforter sets that I ordered online that need to be returned. They are very heavy. No stores are open and I was told to ship them back but I would have to pay for shipping! I ordered from J.C. Penney because I knew I could take them to the store to return. I don't think I will pay for the shipping because it would be way too much!! Shipping should be free since I have no choice of returns.

21
May

Posted by Doglover


on 5/21/20 at 9:14AM

The Joplin store opened yesterday, per an email I received yesterday morning. I drove to the store yesterday afternoon to return 4 pairs of slacks I purchased for hubby back in March, just before the shutdown. I had my receipt. They gave me a refund to my credit card with NO PROBLEMS!! ? Thank you JCP!

20
May

Posted by Fenrae@a0l


on 5/20/20 at 4:01PM

Need to return items to Penneys, but stores closed. Would like free shipping to send them back
They have already been paid for on my Penneys charge
.

20
May

Posted by Anonymous


on 5/20/20 at 11:06AM

Curtain wrong size 63- i order 84. I wasn't aware until I received the second set and notice both set's of curtain were wrong. On the aqua one curtain is 84 the other 95. So I am returning. For proper size.
I need both set's 84'

18
May

Posted by Online Shopper


on 5/18/20 at 12:58PM

Trying relentlessly to contact customer service and the local JCP about a return. Purchased a Q size bed skirt that is too short lengthwise but have had ZERO luck. My bad for not checking the comments section for returns. I have had nothing but positive return experiences with other vendors/companies except for this one.

16
May

Posted by Edoski


on 5/16/20 at 10:57AM

Bought curtains online this week and paid shipping. Received yesterday and didn't even open the curtains as we didn't like the color. Now fighting to return them! Have!5 even had them for 24 hours!!

16
May

Posted by Anonymous


on 5/16/20 at 3:27AM

I held onto an online purchase of curtains awaiting to return when they reopen to avoid my own shipping fee. Two calls to local store after they open curbside and they said not accepting returns. Why not?! Take my item, go to your register, done deal. After a month or so I finally paid $12 to ship back. They received on Wednesday and after finding all these comments I fear I won't get my money anytime soon. And heard they are going bankrupt. Super disappointed that they made a bad situation worse for themselves.

15
May

Posted by girl


on 5/15/20 at 6:43PM

I have been a loyal customer for years, trying to contact customer service and NOTHING, I ordered online and now I have to pay for returns, I'll take my chance and wait until they open.

15
May

Posted by Anonymous


on 5/15/20 at 4:48PM

I have a return to make on a rather large item but since stores are closed with little to no sign of opening I'm supposed to return and pay shipping myself? Is there a guarantee I'll get the refund for the item? Not feeling to good about this. I've tried calling with no luck!

15
May

Posted by loyal customer NO MORE


on 5/15/20 at 2:12PM

I have been a loyal JC Penney customer for countless years. I am currently in the process of trying to obtain information on a return. I have been on hold for 45 minutes thus far!!!!!!!!! Was told the wait time would be 59 minutes!!!! In reading all of the negative comments and reviews I am not holding out much hope in resolving this issue. still waiting............ OK SO SOMEONE PICKED UP ONLY TO PUT ME ON HOLD AGAIN1!! then I was disconnected on hold again..... total wait time..... 1 hour 15 minutes!! now was told I had to pay shipping fees or wait until store reopened which may be never!!

14
May

Posted by Jay


on 5/14/20 at 1:36PM

Same thing happened to me. Been shopping with JC Penney for years. What a corrupt and poorly managed company to do this to consumers during a pandemic when we have no choice but to purchase online. Never again. And even the items I wanted I'm sending back for credit no matter the shipping cost because you don't treat customers like this.

12
May

Posted by Anonymous


on 5/12/20 at 1:58PM

I ordered items from JC Penny and they were to large. I waited to send items back waiting for store to open. No luck so I mailed items back cost me $10.55 to do so. They received items on April the 27th at 9:43 am.today it is may 12th and I had to call the bank where the card was approved to have them connect me to a customer service rep. in returns. She said it showed my items had not been credited to my account yet (surprise)
She stated it takes 3 weeks and for me to call back the 18th of May.
I sent them back gave her the tracking number which she wanted. I have a feeling i will not be seeing a credit to my account ever. I sent back over $100.00 of clothes and thought that the store knew what they were doing . Surprised to find they have no idea.I think since they are going bankrupt they will be giving no credits back to anyone.I have never had problems with them before but this takes the cake.

12
May

Posted by They are not giving my refund! V


on 5/12/20 at 11:41AM

Horrible Jcp I ordered a pair of bikes, took 2 weeks to complete order, and once finally arrived was the wrong item, it was a pair of men sweatpants! Instead of my speakers for the amount of 80! I called ,sent item back now is been 3 weeks and still they haven't refund my money back in to my c.c.!

12
May

Posted by Anonymous


on 5/12/20 at 11:37AM

How can Penney's continue to sell items when they are filing for bankruptcy? I have curtain rods to return but am told to wait because shipping is too expensive. There is no support for returns??? This is a mess.

11
May

Posted by Pissed in Missouri


on 5/11/20 at 4:44AM

My online order was received by sender on April 30th and I have still yet get my refund, the day it's 21 days from the day it was received. They are full of it. You won't be keeping my money JCPenney.

10
May

Posted by Super


on 5/10/20 at 10:11PM

I too am not happy with JCP return policy during the Covid 19. No cooperation.
It's like they want to go out of business. I just hope I will get a chance
to make the returns this month otherwise they will be charging me when I don't want these items. I will have to give up JCP no matter what going forward. They should have taken better care of their customers.

10
May

Posted by JAY7


on 5/10/20 at 1:48PM

I, too, wish I'd looked at these comments before ordering! No luck with answers anywhere so far! $202 order needs return; draperies are almost 2" shorter than described! I've never had problems with anything like this before. Sad to see the apparent decline.

09
May

Posted by Anonymous


on 5/9/20 at 10:55AM

Horrible and inconvenient returns at this time (pandemic). Instructed to call 800 number or go to website. Website has very few instructions. Call time was 37 + MINUTES!! WHO HAS TIME FOR THIS?! I have learned my lesson and will no longer be shopping at JC Penney online. NO wonder they are close to bankrupt.

08
May

Posted by Bebe


on 5/8/20 at 3:29PM

I need to return a store bought Item.tried to return and stores closed.
Still closed next week filing for bankruptcy.

08
May

Posted by DNJ311


on 5/8/20 at 11:17AM

Never Again... Should Haven Looked At Theses Post... Could Not Find A Godd Number To Talk To A Human!!! Need To Return . Impossible !!!!! Another Says Good Bye!!! Never Again

07
May

Posted by Think Twice Before You Buy


on 5/7/20 at 5:13AM

JCP is handling returns so poorly. I had items to return from 3 different orders. I called JCP to request a return label. They DO NOT provide them. Since the store is closed, I was instructed to mail them back, and was told I had to ship each order back individually, or I would probably not receive my refund. Also, I was told NOT to use the return address listed on their website. You have to ship your items back to the address on the receipt, as items MUST go back to the distribution center they were shipped from, or guess what, NO REFUND! I was also told to allow 6 to 8 weeks for my refund! That's crazy! Long story short, it cost me $45 at UPS to mail back 3 orders totaling $240 dollars. Used to be a devoted JCP customer,. GOODBYE FOREVER JCP!!

06
May

Posted by retired JCP buyers


on 5/6/20 at 2:52PM

Never again, JCP return policy is a joke. Lesson learned!

05
May

Posted by Anonymous


on 5/5/20 at 2:38PM

Will never order from jcpenney again worst return policy ever the stores are closed due to the virus & they want you to pay for shipping the items back I would say they will go bankrupt after the virus is over! Hope they do!

05
May

Posted by Anonymous


on 5/5/20 at 2:15PM

Received my order today. Only 1 pair of pants fit. Called to number to return or exchange left message to call me. When they called back I was put back on the wait line for up to 30 minutes again after being told by automated voice I was 1st in line. I hung up. Went to this site not very useful. Will be returning 2 pair of pants and want my account credited.

05
May

Posted by June


on 5/5/20 at 9:48AM

I purchased 3 prom dresses in the store. The stores all closed. Contacted on line. com and was told I had to return them to the store. I received a bill. Called Penneys Credit card company and explained that I was waiting for the stores to open and I was returning them. Told I needed to make the required payment which I did. Now I received another bill with interest charges and another required payment due. This is wrong. We should not be required to pay when we notify them we are returning items and we should not be charged interest. This is not right. Are we going to be able to return curbside ?

05
May

Posted by Statia


on 5/5/20 at 6:59AM

JCPENNEY sent the wrong size shade and refused to pay shipping to return. I'm going to Help and write a review. Also, I'm going to Facebook their response. I'm going to tweet, and Instagram. I might get screwed, but I'm going to help a lot of people avoid it

01
May

Posted by Anonymous


on 5/1/20 at 1:27PM

I recently ordered three items that needed to be returned. Could not get anyone to help me, except one gentleman who advised that I mail the items back, with copy of packing slip to obtain credit on my account. They did not offer a label, or return postage. So these items that I cannot use, will end up costing me $12.75 because the store is closed due to coronavirus. Will never order clothes from JCP on line again.

30
Apr

Posted by Anonymous


on 4/30/20 at 4:42PM

I returned three items to the address at Lenexa, KS, on 4/15/20. Tracking number shows pkg. arrived 4/18. Still have not received refund which should have been a simple transaction of crediting my card and it's 12 days later.

30
Apr

Posted by disappointed customer


on 4/30/20 at 4:34PM

I ordered several items from JC Penny.com. When I received the order, one of the items was not what I ordered. I decided to send it back and had to call to get a return label sent to me. I sent it back by UPS on April 21, and I am still waiting on my refund. Why should it take 3 weeks to get a refund? I will never order from them again. I have called and emailed them several times.

28
Apr

Posted by Tootie


on 4/28/20 at 1:57PM

I ordered a Nutribullet on-line April 2, 2020, and the cancellation of the order did not go through and I ended up with the item. I want to return this item, however, I did not receive a return label and now I would have to go to the store once once it reopens. Which I do not want to go to the store, because of the COVID-19. I am 82 years old. How can I get a return label to ship this item back (free postage)? I NEED YOUR ASSISTANCE. I even called your JCPenney and one of the employees said they would send me a receipt with the price, and I have not receive it yet. I called twice. I am a Unhappy Camper.

28
Apr

Posted by Nafisa


on 4/28/20 at 1:35PM

Call 1-800-542-0800 which should be on your bill or 1-877-969-9781and ask them to defer the payment because you'll be returning the item. Stay safe, stay home.

28
Apr

Posted by Yvette


on 4/28/20 at 7:58AM

I purchased two pair of jeans which was to big I would like a smaller size also I do not know where to which store to return for a smaller size or if there out of stock for a reimbursement.

27
Apr

Posted by Anonymous


on 4/27/20 at 10:34AM

Need to return an order---no stores open---no help by phone, all automated. Now I get a bill!! How in the world do I get a label for free shipping back to Penney's?? I think I am finished with JCDPenneys!!!!

24
Apr

Posted by Anonymous


on 4/24/20 at 10:14AM

Placed an order and need to return a pair of shorts. Have receipt but no return form or mailing Label. Now what do I do?

24
Apr

Posted by Karen W


on 4/24/20 at 9:28AM

I received an order I ordered on line and need to return. I am unable to find info on procedures to do this.Very disappointed in this. I know this is a very difficult time and hope to be able to find a way to return and reorder.

23
Apr

Posted by Trish G.


on 4/23/20 at 8:34AM

I too placed an on line order...trying to help the economy!...but need to do a return. I was able to find the return information that I would have to mail my return to one of 3 addresses with the shopping invoice. Not as convenient as most other on line returns I have done. My concern is that I would have to go to the post office or a UPS store to then send as I have no clue what postage to put on my package, even if I have enough stamps - and I am staying home because of the Covid crisis - I live in a high outbreak area. Why isn't JCP processing a return shipping label and then deducting the postage (or UPS charge) from my refund. Come on JCP... this would help your sales immensely if you made the shopping experience like most others!

21
Apr

Posted by Alexsandra9000


on 4/21/20 at 5:39PM

I have done some research and found this regarding the JC Penney return policy:
JCP has a "flexible return policy" meaning here is no time limit on returns on MOST merchandise. When stores reopen you can return your items at any time.

SOME items are excluded from this policy such as Sephora, Fine Jewelery, Furniture etc. These items can be returned within 30 days after stores reopen.

https://www.jcpenney.com/m/returns

I hope this helps

21
Apr

Posted by Anonymous


on 4/21/20 at 1:14PM

Return product, need another return label, as original was damaged. could not be read!

20
Apr

Posted by Nanny Lynn


on 4/20/20 at 8:50AM

I was informed I have to pay return fees or wait until a store opens. I did not receive an invoice or return information in my package but located these return addresses on their website. All companies are having a difficult time during this crisis. I love JCP and pray they are able to re-open once this is over unlike other major department stores that are having to file bankruptcy. Give them a little slack during this crisis I am sure they are very short staffed which is why they do not answer the phones. I emailed them and had a response within 24 hours.
RETURNS ADDRESSES:
Kansas City

jcp.com facility

10500 Lackman Rd.

Lenexa, KS

66250-0001

Reno

jcp.com facility

11111 Stead Blvd.

Reno, NV

89506-1500

Columbus

jcp.com facility

5555 Scarborough Blvd.

Columbus, OH

43232-4730

18
Apr

Posted by Anxious


on 4/18/20 at 12:55PM

First and last time I order anything online from JC PENNEY. If I had know the return policy I would not have ordered some items. Sucks during COVID-19.

18
Apr

Posted by Anonymous


on 4/18/20 at 11:01AM

As a customers , just we need an address WHERE to do returns via MAIL

16
Apr

Posted by Birddoc


on 4/16/20 at 7:58AM

The customer service won't even answer the phone what I got wasn't what I ordered. I want to send it back and get a refund. I see no one is getting service on refunds according to reviews. I will warn people about ordering from J.C. Penny. My guess is they probably won't even reopen when the COVID crisis calms down. I used to really like them, but they don't know how to do business anymore. Very sad.

14
Apr

Posted by Anonymous


on 4/14/20 at 7:27AM

I have an online order to return and I cannot find an address to return the items to since stores are closed due to the COVID-19 Virus. This website is not helpful at all! Please advise!

13
Apr

Posted by Mary


on 4/13/20 at 2:23PM

I'm having the same issues as other customers. Right before the shutdown, I purchased several orders of clothing online for a wedding (which has since been cancelled). I tried calling Customer Service but it is impossible to get through. I'm going to have to pay to return these items since your stores are closed. It says that refunds on purchases made through Paypal are done via checks mailed to my home address. This is antiquated. You need to be more competitive with other retailers. I'm not sure I will shop at JCPenney again if it's this hard to return stuff online.

12
Apr

Posted by Anonymous


on 4/12/20 at 9:58AM

my order were all wrong I did not order kid stuff

10
Apr

Posted by Mary Anonoymous


on 4/10/20 at 10:22AM

I have no intention of going into a store within 30 days of the Covid-19 reopening. I think part of your Covid-19 policy should be to allow mail returns at no cost like the rest of the competitors. I hadn't realized that you did not supply return labels. I will not shop at JC Penneys online anylonger. I really want your store to survive, but your policy here is killing your online shopper business.

10
Apr

Posted by Anonymous


on 4/10/20 at 7:11AM

JCPenney has been one of my favorite stores for YEARS!!! This experience trying to return merchandise from THREE orders has not been good as the store in Springfield IL is CLOSED!!! I think my days of ordering online will be very limited!!

09
Apr

Posted by The Shade


on 4/9/20 at 11:07AM

Unable to return some online ordered shirts to my local store. It is closed due to Covid 19.

Thought they would email a free return shipping label. NO. They don't do that. Even though it's common among the competition.

The explanation was that I can return to store, when it reopens. This doesn't get me a refund now, however.

JCP, your policy is not helpful.
I shall suspend ALL online orders from you, until I am refunded.

05
Apr

Posted by Hollz


on 4/5/20 at 7:28PM

For anyone wondering about returns during COVID-19, I recommend reading this JC Penney press release: https://companyblog.jcpnewsroom.com/2020/03/23/jcpenney-remains-committed-to-serving-customers/

04
Apr

Posted by Elly


on 4/4/20 at 10:21AM

I need to know how to make a online return with the invoice do I stick both stickers which is kind of one long sticker on the package and send it out

01
Apr

Posted by PayitBack


on 4/1/20 at 4:53PM

I'll never order anything again from JCP online again. I can't believe they dont have free returns. My bad...I didnt even think to check that since most major retailers do. Their web backend process is also a mess. When I go to my account page and check orders, it says I havent placed any orders in 6 months when I received a shipment a few days ago. I called customer service and was on hold for an hour and when the call was transferred to a person, the call was "disconnected." So I sent multiple emails to the support group and the response I got was that I had put in the wrong order number (I was on my own account page which I had explained in the email so the response from the agent was nonsensical). I realize they just furloughed a bunch of people but you still need to support existing business. The nearest store is an hour and a half away and is closed due to coronavirus. They need to offer free returns.

31
Mar

Posted by si2807


on 3/31/20 at 12:21PM

I made an order on their website with a gift card and the remaining balance was paid with paypal, I want to cancel my order. Will the money be credited back to my giftcard?

31
Mar

Posted by peachrose


on 3/31/20 at 11:06AM

I canceled my JcPenny credit card after a bad shipping experience on three furniture pieces. They were to deliver item to room of choice. Set up item. Take away extra packaging. And allow me to review terms and procedures of the delivery paper before leaving. Instead they: Delivered furniture piece at door. Let it sit for days outside because i was out of town told them so to. Delivery drivers had a bad attitude and threw a tantrum about it. They dinged my walls a couple times moving the item inside. They refused to put shoe protectors on and left a horrid mess through out my house. They made me sign the paper rather than let me read it through. I had several delivery issues with JcPenny over the years. In a condo unit clearly labeled they still only delivered my packages to the wrong house hold. They told me wait three days before shipping it out again. I did all they asked and they still acted like jerks before sending out a replacement.

31
Mar

Posted by peachrose


on 3/31/20 at 11:06AM

I canceled my JcPenny credit card after a bad shipping experience on three furniture pieces. They were to deliver item to room of choice. Set up item. Take away extra packaging. And allow me to review terms and procedures of the delivery paper before leaving. Instead they: Delivered furniture piece at door. Let it sit for days outside because i was out of town told them so to. Delivery drivers had a bad attitude and threw a tantrum about it. They dinged my walls a couple times moving the item inside. They refused to put shoe protectors on and left a horrid mess through out my house. They made me sign the paper rather than let me read it through. I had several delivery issues with JcPenny over the years. In a condo unit clearly labeled they still only delivered my packages to the wrong house hold. They told me wait three days before shipping it out again. I did all they asked and they still acted like jerks before sending out a replacement.

30
Mar

Posted by returns and refunds


on 3/30/20 at 1:17PM

I sent back wrong sized clothes ups and it cost me 20 dollars to send back 60 dollars worth of clothes. My guess is jc will screw up the refund. I think it is time to say goodby to jc after 42 years as a customer.

30
Mar

Posted by Anonymous


on 3/30/20 at 9:46AM

You need to do your part to help your customers during this time. Free shipping for returns should be available to us since no stores have been opened and won't be anytime soon, or extend the time we have to return in store.

30
Mar

Posted by Cheryl


on 3/30/20 at 9:43AM

The previous post has not been answered about returning if stores are closed. It does not look like any questions are answered on this site. That is a poor customer service standard especially since the customer service number is backed up as well. It is understandable with the virus pandemic but it would service customers better to put a simple statement about virus related policy.

29
Mar

Posted by Lorrie


on 3/29/20 at 12:02PM

So do we just wait till stores open to make a return on an online purchase?

25
Mar

Posted by Jennie L. Jean


on 3/25/20 at 10:13AM

How can I return an Item that I purchased on line when there was not shipping information on it. It said to return call or return to store. Well the stores are closed. All the items have the bag they were shipped in but I do not have receipts on some. Crazy way to do business. I just need to know if I keep them until the stores open will you take them back. Request a information on this.

21
Mar

Posted by Deb


on 3/21/20 at 5:44PM

Returns should be free..no stores open

20
Mar

Posted by Anonymous


on 3/20/20 at 8:00AM

this is the most complicated return I have ever done. No return label. No explanation!!!!

12
Mar

Posted by Anonymous


on 3/12/20 at 10:09AM

not shopping here any more as you do not have free returns to your customers.

maybe that is why all your stores are closing too as you do not believe in true customer service

more reputable online vendors appreciate their customer base. you do not. goodbye

28
Jan

Posted by NoCoffeeMaker4me


on 1/28/20 at 11:02AM

I made an in-store purchase and tried to make an in-store exchange within the allotted time frame, but was denied. How do I resolve this issue? It's a small appliance, I have my receipt, with-in 45 days and I was told they would not accept my return. They referred me to online support. I didn't purchase this online, so why am I contacting online support? Lesson learned. I need to minimize my shopping at this store.

17
Jan

Posted by Angry Mom


on 1/17/20 at 1:17PM

Made an order on the website, much was available for same-day pickup. 2 items were not and the shipping was twice as much as the items I was purchasing. I immediately called to have that part of the order canceled and was on hold for 20 mins only to be given an automated recording that I would be called back in another 20 mins. By the time I finally got a hold of a human I was told that I was not able to cancel that order and I would not be reimbursed for the shipping fees . they said there is a 30 minute grace period to cancel orders of that I waited on hold to try to do. RI OFF. I am going to cut up my pennys platinum card and never deal with them again if this is not corrected when I go to the store to pick up the rest of my order. I am very disappointed by the way I was spoken to by the phone rep and that they were not willing to attempt to try to help me in any way. I am VERY DISAPPOINTED in the way this was handled and after shopping there or years it has really left a bad impression on how the store has been going downhill with their customer service.

07
Jan

Posted by Plummkrazee


on 1/7/20 at 1:57PM

So I bought someone a pair of 501 Levi's but got the wrong size. I typically pay with my Platinum JC Penny card but I'm maxed out so I paid cash. I couldn't find my receipt however all tags remained on the jeans, they weren't even tried on. I'd like to add I'm in this store no less than monthly and most employees know me by name. I tried to exchange the pants yesterday and was told that I couldn't. He looked it up and couldn't find it as he wouldn't since I paid cash. I don't understand, I've returned items before without issue.

31
Dec

Posted by Disappointed


on 12/31/19 at 8:22PM

So evidently if you receive a gift from J.C. Penny in Selma Ca. you cannot exchange it for a different size without a receipt, even with all tags on with Penny's name on the tags. I will think twice about shopping there if I am buying gifts for people. Sometimes receipts get lost. I would think you would be able to exchange for exactly the same thing in a different size if it is a gift. The return policy online says something completely different. When I brought in a copy of the policy, they told me every store is different. Seriously?

31
Dec

Posted by Anonymous


on 12/31/19 at 1:15PM

At jcp now trying to get the Next size up on slippers I got for Christmas . Bc I have no receipt they won't exchange them but will give me 6 bucks on 20 dollar slippers. What the he'll kind it sense does that make! FYI ...lost a shopper here. By the looks of the crowd that's not a good idea.

30
Dec

Posted by Irrate customer


on 12/30/19 at 1:19AM

Ordered matching family pajamas for my entire family November 9th, received an email November 14th stating that my items have shipped. After several weeks of not receiving anything, I emailed JCP on November 26th to find out the status of my order. received just a general email stating that the order has been shipped. So after a week of continued checking online tracking the order delivery date kept being extended. I emailed JCP again because me and my family would be traveling for the holidays and was hoping to have our pajamas before then. I mentioned all this to JCP over email and the phone and they kept promising that the order is on the way. Another week past and still nothing, I reached out to JCP again by email, then by phone to finally be told that I could cancelled my order. Needless to say I was livid at this time because the matching pajamas is a tradition of my family and to think I now have to go through this order process all again for 15 family member so close to the holidays. Being so frustrated I kept asking what was the problem with the order, finally was told that after the shipping information was sent to me it was realized that some of the sizes I ordered weren't available because of high volume of order on the website. I asked why was this initially communicated to me or why wasn't my order automatically canceled in this case. They couldn't explained. I asked if I could simply swap for a different style matching pajamas being that they have already charged my credit card. I was told that I had to cancel the order and reorder, so I opt to do so and was told that they were receiving an error message trying to return my funds to my credit card. I provided them with 2 additional credit cards as an alternative and they so claimed the same error messages. My bank and credit card company could not understand why they were receiving an error message and asked for a report to see the issue. They could not provide me with a report showing the error message. They offered to send me a check, and told me I would received it in about 3 business days, this was December 20th. To-date no check received, emailed them today and just received an email stating that I should wait 14 business days for the check to be processed and then mailed. I'm just so done with this company at this point, I'm ready to seek an attorney to sue them! Needless to say they ruin my family tradition of matching pajamas for the holiday, and caused me additional $ in long distance charges, having to call them while we were traveling. Now on top of everything its a hassle getting my funds returned to me.

25
Dec

Posted by RIDICULOUS!!


on 12/25/19 at 12:50PM

SO I bought a formal pants here, I was surprised to find my size (because usually i would not as I am small petite and 28 yr old) and that is the only pant, I felt sketchy somehow but did not figure out it turns out something like this. I trialed these pants, and it was a great fit so I didn't think about price and bought it for $50, bag it home. Then there it starts! I took off all the tags and labels and I started wearing it to my work.. And I realized the pants started twisting. I thought it was my leg! But when I put that pair together I found that it was a MANUFACTURING DEFECT!! This store needs to be SUED, seriously!! for selling defective items for the original price. I cannot put it in words how mad I am writing this feedback!

20
Dec

Posted by Derrek


on 12/20/19 at 8:21PM

JCPenny store exchange/return policy is a joke! My daughter received a shirt and a pair of pants as a gift so we didn't have a receipt. The clothing was purchased as a children's size and she wears juniors so we were just wanting to get a larger size. We were also going to buy another outfit for her, the difference was about $45. Instead they told us of their policy and gave us $9 credit! The tags on the clothes we were returning totaled around $45 and they gave us $9 credit! So instead of us paying the difference on the exchange which should have been around $10 plus the $45 we were going to spend we left all but one shirt on the counter and paid the $5 difference (mind you we brought in a pair of jeans and a shirt with the tags still on them and left with a shirt that was marked $14 and $5 less in my wallet)! With this kind of greed and lack of respect for the customer I'll be glad to see them go out of business.

17
Dec

Posted by Connie


on 12/17/19 at 3:54PM

What phone number do I call for a return? I'm probably not going to return my purcase of a men's bathrobe after I read all the complaints how everyone is getting off. I do hope the store closes as more and more customers are not shopping there anymore including me. We'll just wait and see what happens and how long it takes. Hopefully very soon and not soon enough. There are many stores and online places to shop at. So continue with the complains as they help in the process of J.C. Penny closing. I will now call the number or contact that you recommend. Thank you.

15
Dec

Posted by PoolMD


on 12/15/19 at 8:58AM

I called JCPenny to ask a question about a return. I waited 15 min and then received a message saying that it would be 45 min and that I could request a call back. I requested a call back and about 10 min, they called me back, but then have left me on hold for 1 HR. I have no idea if a human will actually pick up the phone. The item I bought looks nothing like the online picture and I was trying to avoid an hour drive to return, but guess I have already wasted that amount of tie and more. Last item I ever buy from this store.

02
Dec

Posted by Marion


on 12/2/19 at 7:18PM

I tried to order a robe online and have it sent to some one else. It came to me instead after it had their name on it. So, I tried again and the same thing happened. They said I couldn't cancel the orders immediately before processing, that I would have to receive them, THEN send them back. They came and not a happy camper. I read all of the negative comments and it's no wonder Penney's is in trouble.

23
Nov

Posted by kat3hay


on 11/23/19 at 5:54AM

Ordered the shoes that were buy one get 2 free and they sent me size 9 instead of size 6 but I am supposed to pay the shipping to return them? Not right!!

22
Nov

Posted by Kellylynn


on 11/22/19 at 11:19AM

I ordered a pair of Nike on line for $50 for in store pick up 3 weeks ago now there is no record of the order but the money is gone from my gift card

16
Nov

Posted by MaggieMae23


on 11/16/19 at 4:18PM

After waiting for 3 weeks to receive an order I contacted customer service and they said my order would be cancelled and my refund credited back to my method of payment which was PayPal. I also received an e-mail stating the same information. A few days later I received a gift card in the mail. I was not informed or given a choice in any way regarding the refund. By doing this they are forcing me to spend my money on their goods which at this time I don't need. If they have problems with PayPal then don't offer it as a payment method! I plan to pursue this further. I have been a customer for 50 yrs and hop to continue to be. We shall see.

12
Nov

Posted by Concerned


on 11/12/19 at 10:00AM

I returned a blouse and pants to the store with my receipt and 24 hrs later they still haven't returned my money back on my card,they are quick to take it out of your account when you purchase anything,what a joke

05
Nov

Posted by Sharon


on 11/5/19 at 7:13AM

Boy most of you perople need to get a clue. How can they refund your shipping when they had to pay to ship it to you. Oreder the minimum to get free shipping. Its called online shopping and it keeps you from having to drive tot the store. AS far as buying fake jewelry the descriptions tell you what material it is made from. Read it before you buy. Also you do not have to call to return. I just put it in a box with a receipt and get a refund.

22
Oct

Posted by Be nice. Obey the policy


on 10/22/19 at 5:39PM

I was a mgr at JCP my store closed due to stupid customers with returns and theft. 1st all stores have the same policy no receipt you will get the lowest price as mdse goes on sale weekly. It Is your responsibility to keep your receipt not the stores the receipt is stored up to one yr on credit then gone millions of shoppers a yrs not stored for cash 2nd for on line orders someone pays for FedEx you order it you pay for it 3rd for debit / credit returns it gets transmitted to your bank 12am do not include holidays/or weekends get a clue go to your bank !!!! 4th the stealing is out of control that includes used & worn mdse. Would u buy worn/ used broken items why should a store take it back go to the vendor have them replace it. That goes for all jewelry too you wore it u own it I don't know what skin decreases u have. It's like returning used undergarments or open packages. Work in retail during the holidays it will open your eyes. Be nice they have to clean up after u. They r only trying to stay in business all companies have pickles don't pinch the penny!!!!

14
Oct

Posted by 3 girls mom


on 10/14/19 at 10:12AM

Bought a pair of Jeans- $44. 6 weeks later went to exchange them for anothher pair but a different cut. I had lost my receipt. They wanted to give me $7.95 + tax for them and me pay the difference. Used top be my favorite place to shop but I'm done shopping there.

07
Sep

Posted by Penney4479


on 9/7/19 at 1:10PM

I purchased a pair of earrings from JCP. I paid for the cost of shipping which was 8.95. I returned the earrings not as subscribed. I only received partial payment back excluding the 8.95 in which I paid out of my pocket for shipping but JCPenney is taking that 8.95 or should I said stealing shipping cost. I ordered from Amazon and Walmart I get the whole amount back they don't charge you for the shipping cost. I paid the shipping cost how can they do that bunch of crook. I see while they are going out of business.

30
Aug

Posted by Victor


on 8/30/19 at 11:06AM

JCPENNY GREAT DEALS GOOD CLOTHES. But when you buy on jcpenny.com .I buy Nike shoes I didn't like I returned to the store they told will receive your in you 4 business days until now receive any refund.its sucks jcpenney policy.. I will not buy on line.too much drama for a refund...

19
Aug

Posted by Hlstrausbaugh


on 8/19/19 at 11:53PM

Will not be buying from pennys online ever again. I ordered $200 in school clothes for my kids and the order pended in my account for a week then when it finally posted it had dropped to $9. I called customer service to fund out what was going on. They said they dont charge my card untill they ship the merchandise. I told her my kids need school clothes now so i wanted to cancel my order. She told me because it had been more than 30 minutes since i had placed my order that i could not cancel it but that when i got everything i could return it in store. A few days later (almost 2 weeks after order was placed) i finally received my package. I went to the store to return and im still waiting for my refund to be credited to my account and its now been 4 days. I was told if its not on my card by tomorrow to make sure to take in my receipt to find out "whats going on". Its debit. Way stupid i cant get cash back. Come on pennys this is why your facing huge closures this year. Get your stuff together because i know i will never order online again!!!

12
Aug

Posted by Kate


on 8/12/19 at 10:56AM

Sent a $246 rug back to jcp they said they have no record of it and I need to call the company it came from! They were no help at all. Just tore up my jcp credit card their loss!!

04
Aug

Posted by karetha


on 8/4/19 at 12:42PM

Attempted to return a brooch received as a gift for another at the same price, different style. I did not have a receipt as it was a gift. They wanted me to pay $8.50 more to return it. I refused.

20
May

Posted by SAM


on 5/20/19 at 11:49AM

ONLINE SHOPPER BEWARE- Go somewhere else!!

Ordered a pair of jeans online since there is not a JC Penney close to me/limited on time. Got it over a week later WITH the security ink tag still on them. AKA couldn't wear them. AKA now need to make time between jobs to go to the store and have it removed. Will likely just return them at that point while I'm there. Such a waste. I haven't bought anything from JC Penney in a while and I'm probably done now. The shoes I ordered were shipped in a bag instead of a box so the shoe box came smashed and barely held together. Spent $100 and received a package that looked like I went to a yard sale.

18
May

Posted by Chocolate


on 5/18/19 at 1:25PM

I didt get my 1\2 ring

18
May

Posted by Lisa


on 5/18/19 at 11:50AM

I didt get my ring can i get the refund

05
May

Posted by Anonymous


on 5/5/19 at 10:50AM

Is there a way I can get passed receipts.

05
May

Posted by Anonymous


on 5/5/19 at 8:44AM

Ordered a pair of keds sneakers online. First it took forever to get the order. Second inside the soft envelope was a damaged shoe box held together with two pieces of yellow strapping holding it together. Have to return shoes due to wrong size. Was always a jcpenney customer because of quality. The last couple of years quality has gone down. When in store looking at shoes was truly disappointed. When looking at shoe boxes, some boxes had one shoe others were empty. Totally unorganized. Dont shop there much or order much anymore.

30
Apr

Posted by LazyB


on 4/30/19 at 4:36PM

Ordered 2 items separately and neither fit. Had to return by mail as no store within 50 miles. No "return Or exchange" form was included. And no receipt. I printed the original orders & included the mailers that items came in. Took it to UPS store and got a receipt along with tracking number. I suspect the amount people are say8ng is taken out is the postage . It has cost me $ 31.00 for nothing. Will not order from internet unless we have that store in my town. Will now wait to see if I get a refund.

24
Apr

Posted by kathie


on 4/24/19 at 12:42PM

tried to receive a return postage label, due that I ordered the wrong size they will not send me one, its either I pay the shipping label amount and have it returned by post office or drive 80 miles to he nearest store. not happy at all.

21
Apr

Posted by Anonymous


on 4/21/19 at 8:37AM

If returning an item was as easy as placing an order, I'd be satisfied. But I'M wheelchair confined. To do a return, the nearest store in 7 miles away. By mail we need to call your customer care phone number. Well, GOOD LUCK ON THAT. A person could wait three weeks for anyone to answer.

15
Apr

Posted by Holly


on 4/15/19 at 6:26AM

I purchased a 849.00 ring for my soon to be husband had it not even a month I opened the box to show my future sister in law and it's starting to tarnish so I'm going there today I have no time to wait for another one to come in so I have all my paperwork that they need I'm requesting a full refund I'm not paying for fake jewelry

14
Apr

Posted by Alan M


on 4/14/19 at 3:01AM

The JCpenny in Lake Charles, Louisiana made its so DIFFICULT to return a purchase I made at a JCpenny in San Antonio, Texas. Beyond that I had all the tags and receipt with me. Slacks didn't fit well and the purchase was a last minute grab for a meeting. Had nothing else to wear so settled for the improper fit that day. Just wanted to return it, no green tags on the suit at all. Nothing fancy at all. Just wanted to return it. Didn't happen even while I brought up the return policy mentioned above to the Manager there. Gave me ZERO options to go about with returning my purchase or even making a possible exchange. Really? These MANAGERS are clueless about the return policy of the company they work for? Much more give you attitude and make a fuzz if you a customer tries to get a valid return? Wow...already made a complaint with customer relations. What a joke and waste of time. 1st world problems I guess.

03
Apr

Posted by rubyshoesoz


on 4/3/19 at 5:32PM

I tried to have customer service email me a label two weeks ago, I was told "the printer was down". (I previously had labels emailed to me.) I called again last week and was told the same thing. Now I cannot even contact customer service!! JC Penney now makes you type your own label and will not pay the return shipping. Printer was not "down", they changed their return policy. Not a happy customer being lied to.

30
Mar

Posted by shelley


on 3/30/19 at 5:49AM

I have been told 3 times that the charge for returning a mattress would be removed from my card within 48 hours. It's been 3 months!
I am trying to figure out my next move. Anybody have any suggestions??

27
Mar

Posted by Deanna Hoem


on 3/27/19 at 4:13PM

I need to return my curtains or exchange my curtains wrong color

14
Mar

Posted by Carol


on 3/14/19 at 4:09PM

I bought a pair of jeans and they didn't fit well so I returned them. I paid 25.00 for the jeans, had the receipt and was only refunded 21.25! Then I saw on the receipt that the refund value was 21.25. That is ridiculous! I had them on for about 1 minute and found they were to tight around my arthritic knees, which is why I didn't try them on at the store because I was in pain and had already tried on a pair in the larger size and they were too big so I bought the smaller size without trying them on. I will never shop at Penny's again!

11
Mar

Posted by Jberg39


on 3/11/19 at 7:11AM

Purchased what appeared to be a Nike hooded sweatshirt, what I received was a thin shirt with cheap drawstrings, stuffed into a bag that already had a hole in it, which indicates that it was returned previously. I don't consider 48 a deal for a shirt Nike or not. I ended up finding the same top on Amazon for 30.00 and ordered an actual Nike hooded sweatshirt as well and still less than I was charged for this cheap shirt. Will be driving to J.C. Penny today to get my money back. Very disappointed!

07
Mar

Posted by NotHappyWithJCP


on 3/7/19 at 2:06PM

Bought husband 2 pair of Levi jeans on Saturday. The sale was buy one, get one 50% off. Needed to exchange them for a different size. Took them back 4 days later. The sale now is buy one, get one 40% off. Told her I needed to exchange for a different size. She proceeded to credit my debit card. I got 2 more pair of jeans just a different size and I only got the 40% off the 2nd pair. Had to pay about $6 more. No more JCP for me.

06
Mar

Posted by RealityCheck


on 3/6/19 at 4:39PM

I'm not a fan of JcPenney...but the return policy is like any other place without a receipt. Nothing to be upset or hate about it!! They will give you store credit of the lowest price paid without a receipt. This is for anywhere you shop and wanted a refund. Learn to keep your receipts or ask the person who you gave you the gift that it's not working out so you can exchange it for the amount they paid for it.

05
Mar

Posted by SheilaM


on 3/5/19 at 8:52PM

I bought 3 Disney childrens night gowns for 18.00 and on my receipt it said the return value was 14.40 each. I asked what the return value was and why was it less. I was told that if I returned it even with the tags on I would only get 14.40, the return value. His explanation was is that they dont know if she tried it on. She could try it on at the store. I guess I should have bought the nightgown at Disney because they honor the full price and they were the same price as Disney. Lesson learned no more shopping at JC Penney for me or my family. I

02
Mar

Posted by JR


on 3/2/19 at 10:09AM

does anyone know how to return and box spring mattress

19
Feb

Posted by Andie


on 2/19/19 at 6:06AM

I want to know how long it takes to get my money back after I return an item.

18
Feb

Posted by [email protected]


on 2/18/19 at 9:05AM

I have an item to return by mail,but the credit card that I used has been compromised and cancelled. Can I get a store credit via a mail return with the recepts.

16
Feb

Posted by Anonymous


on 2/16/19 at 10:49AM

Does anyone know why a return at JC Penney has an adjustment on it? I ordered a sweatshirt on line and it was way too big (I think it was sized wrong). I did not get a receipt in the package so I took my receipt from Paypal with me to prove purchase. The did not say that there was a problem with the return and refunded my money, I thought. However, when I got home and looked at it, there was a $3.75 deduction for "adjustment". learned a lesson!!!

24
Jan

Posted by Anonymous


on 1/24/19 at 1:55PM

My teenage son went into jcpenny in Marlborough Ma , to return a vest and a few T-shirt's he received as a Christmas gift.. the associated rudely asked How he bought them and then why it took him so long to return them and who bought them for him! he received $25 gc which is less then half of what I know was paid and when I look up the SAME vest he returned it is still selling for way more then he just got back so I'm confused ?!

04
Jan

Posted by Disappointed and annoyed


on 1/4/19 at 3:51PM

I am having an allergic reaction to a fitbit watch my husband got me for Christmas. The receipt does not give any return by date. When i checked online, saw 45 days return policy. It has been 14 days since the purchase and the store refuses to take it back claiming there is a 10 day return policy. Now I'm stuck with a watch threat i can't wear. A fitness tracker that won't be of any use since i can't put it on. I am very disappointed.

03
Jan

Posted by Coffeewithfarah


on 1/3/19 at 1:10AM

To everyone posting on here about their poor refund experience. I am a JCPenney manager and our policy is "even exchange can be honored without a receipt as long as it is same item or same brand, same original price." We do have some exceptions such as suspected theft, etc. However I'm appalled you all have experienced poor service, and my sincere apologies on the behalf of JCPenney.

01
Jan

Posted by McKenna


on 1/1/19 at 9:21AM

Went to JC Penney in Tracy CA to exchange a sweatshirt jacket I received for Christmas. All I wanted was a different size. JC Penney refused to exchange it for me since I didn't have a gift receipt. Appalled at the customer service and their policy, I called their corporate office. The rep took my information to forward to the store manager, the manager never called. So here I am stuck with a jacket that doesn't fit, guess I will donate it to the Good Will. With this experience, I will never shop at JC Penney again.

29
Dec

Posted by Veebeecee


on 12/29/18 at 10:36PM

I bought two pairs of Levis for my hubby using my Penneys Charge Card for Xmas and needed to exchange them for a different size, but I cannot locate the receipt. The store was unable to locate a receipt associated with my card and only offered 25% exchange credit towards the correct size jeans. I declined their offer. Ridiculous, it's the only charge made on my card this month and I now have to pay for jeans nobody can wear. Other stores are able to lookup receipts on their own charge cards. JCP in Charlottesville, VA

27
Dec

Posted by Valadez3


on 12/27/18 at 12:48PM

Got a pair of sandals as a gift, obviously i dont have the receipt. Went to the store and was told i would only get $7 back when the person that bought it paid $25 because i have no receipt. This is just ridiculous and very upsetting. I will never again, shop at Jc Penney.

16
Dec

Posted by Confused


on 12/16/18 at 12:55PM

I have a question. My boyfriend bought a purse for his mother, but she ended up buying the same purse before he could give it to her on Christmas, would he be able to return it and get a full refund if he lost the receipt?

15
Dec

Posted by Mona


on 12/15/18 at 7:04PM

I have a size 10 ring ordered online and traveled to my nearest JCPENNEY 40minutes away to try to return it. However, they denied me despite my request because they didn't carry specifically my size in store? I have definitely returned my size before and I am very disappointed. Who is in the right?

07
Dec

Posted by Erika


on 12/7/18 at 12:49PM

I went to JC Penny this morning to exchange a jacket without a receipt but they told they change their policy to not exchange or return any item without receipts. Very disappointed :-(

05
Dec

Posted by Angry


on 12/5/18 at 5:38PM

Had to return two pair of jeans that did not fit, cost me 11 dollars, never again.

02
Dec

Posted by JT


on 12/2/18 at 10:39PM

I gave my mom a sweater for her birthday. It didn't fit so she tried to return it without the reciept. They told her the most they could give her was $14.95 even though it was still on sale for the price I payed- $39.99. I don't get it.

28
Nov

Posted by Anonymous


on 11/28/18 at 2:05PM

Need to exchange a pair of slacks. They do not reach my wIaist. Other slacks same size fit just right.
Could email a return label to me?
Barbara
Hallisey 01702

25
Nov

Posted by Anonymous


on 11/25/18 at 1:41PM

Don't buy something that gives you a "rebate credit card"...scam with fees till they take all of it before it expires. Shop somewhere else!!!

19
Nov

Posted by [email protected]


on 11/19/18 at 9:13AM

Thus item(s) is not what I ordered

18
Nov

Posted by Tina B


on 11/18/18 at 4:20AM

I'm in KY and out of three locations, that I regularly deal with, I have NEVER had a hassle with returns.
If I do not have time to go in and try on items, I will often order them and try them on at home. The items that I am not satisfied with will go back to whichever store that I will be traveling close to. I use my Penney's card, so I don't have to take in my receipt if I have misplaced it..they just look it up and credit my card.
Sales are amazing and coupon/% off offers are great! I'm extra thankful to deal with the particular stores and associates that I do! Penney's used to have their return policy posted on their website. I did not look it up prior to commenting, but it used to be one of the most liberal in the industry.

15
Nov

Posted by Anonymous


on 11/15/18 at 8:06AM

where is the return form located?

15
Nov

Posted by Liz from Ohio


on 11/15/18 at 7:27AM

Every JCP I have ever been in has treated customer service/returns fairly and kindly. I am surprised at all the poor feedback here. I wonder if it is the certain location?

14
Nov

Posted by Anonymous


on 11/14/18 at 12:08PM

This place and their customer service SUCKS! Do NOT SHOP HERE!

13
Nov

Posted by Scuba


on 11/13/18 at 9:12PM

I was looking to purchase a product from JC Penny's and wanted to understand the Return Policies. Wow! After reviewing the customers feedback on returns, I now think I should shop elsewhere. The return policy seems simple as stated on their website, however way too many customers are having problems with returns. Seems JC Penny's doesn't follow their own policies or the sales associates and/or casher's don't know their jobs or have the ability to look up the Return Policies.

11
Nov

Posted by B


on 11/11/18 at 8:04AM

I ordered a jumpsuit for $99.00in August for a wedding in September, it was too big so I followed the instructions to sent it back. It cost me $21.00 to send it back and after a month I got it back saying wrong address not returnable. Last time I order anything from this company. Other companies sent return labels with merchandise, what a rip off.

10
Nov

Posted by 4GetJCP


on 11/10/18 at 4:27PM

I ordered a coat online, and it was too big, and i put it back in the plastic, and reading the paper enclosed, saw that CUSTOMERS have to pay their own return shipping !! This was very surprising, especially for a big company. I sent it back, and it cost me $12 !! I will stick with AMAZON , who treats their customers right.

06
Nov

Posted by Jnewman17


on 11/6/18 at 1:57AM

I have a dress that i had purchased that was $72.00. I ended up never wearing it. I no longer have the receipt but dress still has the original tags on it. My question is #1 will i be able to receive a full refund? #2 if refund is granted would i be able to recieve a cash refund?

01
Nov

Posted by msubie


on 11/1/18 at 3:29PM

My 1st and last purchase from them online! My order wouldn't show up on the account I opened... three customer service could not figure out why. The item I received was much smaller than sized. The return shipping was half! the amount of the item! Never again! There are too many reputable places, like Amazon to shop! ð��

07
Oct

Posted by Teresa


on 10/7/18 at 5:17AM

Purchased almost $400 in drapes. Wanted to return them, after 1st asking them to beat the price of a competitor as advertised. They wouldn't. End result is I could only get a gift card, no refund to PayPal, no check, even though the return policy states, "with a receipt:. . . Orders purchased with PayPal will either be refunded as a check to the customer's billing address or refunded to the PayPal account."

06
Oct

Posted by JC


on 10/6/18 at 1:22AM

Purchased two pairs of 502 Levi's yesterday. Washed them before wearing, shrunk too small to wear. Was told couldn't exchange or return due to washing. I explained they fit well before washing orI wouldn't of purchased. I've purchased jewelry, clothes etc..will never spend a dime with Penneys ever again. Hopefully,Penneys will feel the pinch as I read so many negative return comments...this is from a small store, smaller town.

30
Sep

Posted by Lori


on 9/30/18 at 1:12PM

The employees were rude and not knowledgeable re return policy. I bought several items in may for a trip. Forgot to return them until end of september. Treated me as if i commited a crime then proceeded to tell me i should give 100 dollars worth of stuff to the good will. I guess my 45yrs of shopping at jc Penney is over. Terrible customer service

12
Sep

Posted by Ccadams


on 9/12/18 at 12:43PM

Great deals are not worth the hassle with shipping with Penneys! I did not look at return policy prior to ordering, big mistake! Will not order online from Penneys again.

24
Aug

Posted by AJ


on 8/24/18 at 10:01AM

Also, I forgot to tell you, that even if the items aren't fulfilled, they are still printed on the invoice and included in your email, listed as shipped. This isn't accurate and I think it benefits them because they could say it was shipped when it really wasn't. The other thing is they break up your shipment into 2 or 3 packages, and often the invoice is included with only one of those packages. It's confusing. When they include an apology note saying some items can't be fulfilled, they don't even list which items specifically weren't sent. So you don't know what they really sent you and/or if you have some package misdelivered somewhere. Tracking number means nothing if the items weren't even in the envelope/box to begin with.

24
Aug

Posted by AJ


on 8/24/18 at 9:54AM

I order several times from JcPenney, but I must warn you they are terrible with fulfilling larger orders. I have larger orders consisting of more than 10 items to meet their free shipping minimum. Consistently, they forget at least one item. At other times, you might receive an apology note saying they could not fulfill an item. I was forgiving because the two items they left out were only about $3.99 each. However, this last order during the Ohio tax free shopping day, they didn't deliver 3 items. Instead, they included an apology note and that if I was charged, the amount would be credited to my bank account. It has been 20 days since that order was placed and 14 days since the full amount was charged. There is no credit to my bank account for the three items which total to $31 and some change. This, I cannot turn a blind eye to. There is no online chat representative in the customer service portion of the web site. There is no email. I have to call the 800 number and be put on hold. So my issue isn't settled yet, and I don't know for sure if it will be.

24
Aug

Posted by DEBRA COPAS


on 8/24/18 at 1:23AM

My tennis shoes were great. They fit and didn't hurt. My dress shoe hurt because they had a small pointed toes in them. My toes on my left foot don't close up together due to arthritis. Is there any ways I may trade them in in Scottsboro Al. Or get my money back?

19
Aug

Posted by Jackie941


on 8/19/18 at 7:20AM

I purchased a Fitbit and after wearing for 2 days and I really dont like it. It also does not sync with my Samsung Galaxy S9. What a waste. I looked st the return policy and it says that you cannot return a worn watch. If you dont wear it how will you know you dont like it? I've only had it for 3 days and I really want to return it. What recourse do I have?

22
Jul

Posted by lemonluke


on 7/22/18 at 2:51PM

I placed an order for grandkids school clothes. I had checked to have all the items delivered to my home. After paying and checking out, I immediately seen that approx. 1/2 the order was being delivered to the store, which is 50 miles from my home. There is a 10 minute time frame, after ordering, to cancel the order. I got a phone associate, who spent more than 10 minutes asking questions and playing dumb. However, she said she would cancel the order. Approx. 30 minutes later, I got an email telling me that the items that was in the store was ready for pickup. The next day, I got another email telling me that the rest of the items had shipped.
I had to drive 100 miles round trip to pick up 24.00 worth of items. Then when I got the shipped items, there was a woman's blouse, size large instead of the little girl's shirt that I had ordered....UGH! I used FB to connect with them and they did refund me the money for the blouse. I also placed another order and the package come without a return slip, so I guess I will have to drive the 100 mile round trip again. "Fool me once, shame on you, fool me twice, shame on me"!! #neveragainPenneys!!

06
Jul

Posted by Anonymous


on 7/6/18 at 4:54PM

It will cost me $34.00 to send back 2 coats costing $84.00. Is this really the deal? Easy to order but ripoff to send back. Really unfair
Also did not get a R S return label

14
Jun

Posted by Tgirl


on 6/14/18 at 8:10PM

I have never had a problem returning items.

02
Jun

Posted by # Unsatisfied Long Time Customer


on 6/2/18 at 6:09PM

We purchased a mattress for $665 on sale in Jan 2018 online. When it arrived my GF didn't like it so we called to return it 3 days later. They said someone would contact us to arrange for pickup. Two months later we called and they said they had no record of the request. Then a month later two guys picked it up. Now it is June 2018 and my credit card has not been refunded and I am being charged interest. After four calls they started in inquiry then concluded there was no record of the return. We called the place that picked it up got the tracking and return # they hadn't processed it in the warehouse yet after 3 months total BS. It's 5 months after we started the return process and the balance is still on my card. Every time we call it's the run around call this number then wait on hold then click only to start all over again. We're filing a complaint with the Attorney General of NY State enough is enough.

29
May

Posted by Gjurgja Pandalieva


on 5/29/18 at 7:31AM

I placed an order online over a month ago and didn't receive it because of error address. I called customer service multiple times amd kept telling me to wait one week till they get it back and automatically they will give my refund on credit card. It's been over a month and still nothing!!! I don't think I will get my money back which is a shame. I will never shop again at Jcpenny, lousy customer service, lousy company. If it was any other company I'm sure I would've got my money by now 3 times!!! Terrible experience, i shop online all the time, never happened something like this never!!!

26
May

Posted by Kim


on 5/26/18 at 6:27AM

I returned an item to jcpenney yesterday, and was told the money (19.xx) would be put back on my visa debit card. It has not gone back into my account.

19
May

Posted by [email protected]


on 5/19/18 at 5:09PM

I too, have tried to Cancel an order. I see no BAG! I see the Cart but can't cancel It si YOUR fault. I asked to view little girls size 6 P.J.s and you gave me a size 2 ! Entered on the order. Now i can't cancel it. I see that others have the same problem!
CANCEL IT.

18
May

Posted by Jamieaur1


on 5/18/18 at 4:05PM

I brought in some items tags intact and was told she could not return them, not even for a store credit. I was very upset by this and won't be purchasing from them anymore.

15
May

Posted by Debbie Hanson


on 5/15/18 at 8:08AM

I need to return a article of ladies ware to you but I do not any longer have original bag it came in I do not any idea where to send it . MayI have a address to mail it to ?

15
Apr

Posted by JB


on 4/15/18 at 11:09AM

With the problem of vulnerability to hackers, I think that it is irresponsible to ask for and ID, especially if any information is copied or recorded from a drivers license. This does not prove that the item was legitimately purchased. It does, however, allow access to information, that can be sold, or otherwise distributed without the customers consent.
From that "valid id" much information can be gleaned, and information that should NOT be distributed, even to your stores. There is noting on a "valid ID" that says the item was purchased by the owner. Ridiculous, and dishonest.

12
Apr

Posted by SIdebet


on 4/12/18 at 12:07PM

Attempted to make a return on clothes purchased on a Debit Card. I no longer had the card as it was expired. They told me my only option i had was a gift card. So if i have the reciept and its a debit purchase isnt that just as good as cash. When every other place offers cash on debit card purchases JCPennys doesnt do so. Isnt that amazing. Screw that store. Ill never shop there again.

06
Apr

Posted by cboykin


on 4/6/18 at 11:49AM

I ordered 3 dresses online. received 6 in the mail but none of them was what I ordered. I had to drive to a store to return. Not a good experience.

03
Apr

Posted by Bill


on 4/3/18 at 2:19PM

JC Penny sent me the wrong appliance. We inspected the produced. It was incorrect. We did not accept product. It took 3 months and 3 phone calls to get credit. Mean while they expected me to make payments. Which I did. They will not refund my money. They are crediting my credit card. Mean while I am out $900 dollars.

28
Mar

Posted by DONE....with JCP


on 3/28/18 at 10:32AM

Only went to use $10 coupon tried to purchase slippers that were marked 60% off, clerk got nasty said, "nope not these, while the sign clearly said clearance." Went to a second cashier she checked and YES they were supposed to be 60% off, the store is a horrible disaster cluttered with clothes that look OLD the first clerk was a mess, bad clothes, messy hair, bad attitude. This coupled with their ridiculous NO RETURN policy for many customers will be their downfall. There was nothing else in that store I would have wanted.

28
Mar

Posted by suzie


on 3/28/18 at 7:58AM

went to return item purchased because you sent me the wrong size. used the return label enclosed and took it back to the ups store only to find out the label had insufficient information (no street address). ups would not accept the package and told me to go home on find out the address so it can be returned. it would be nice to put the return address on the label as not to inconvenience the customer.

13
Mar

Posted by grace


on 3/13/18 at 9:42AM

I cant zip up my bootie shoes MY ORDER NUMBER

14
Feb

Posted by Jacqueline Lowery


on 2/14/18 at 2:13PM

I placed an order and all ordering information was correct. The problem was that the picker pulled a 10 instead of 12. I called 800 number and asked for a return label as this was a picking problem and I should not have to pay for the return postage since it was wrong and the individual hung up on me. This was most appalling since JCPenney is one of my favorite shopping sites and I am a Platinum card holder. I insist on not paying the return postage. Can you assist?

09
Feb

Posted by JCPenny Sucks!!


on 2/9/18 at 1:37AM

I received a JCPenney gift card for Christmas so unfortunately I had to purchase something from them. I decided to order a comforter set online, 7 days later the comforter finally arrived. Right away I notice a flaw with the stitching on one side so I call customer service and ask what my options are. I was given two choices, return the item to the nearest store, receive a refund and then repurchase the comforter set and wait another 7 days for delivery or ship the comforter back, wait anywhere from 7 - 21 days for the refund to be processed and then wait another 7 - 21 days for a check to be sent to my house because I made partial payment with a gift card. I literally laughed at the customer care agent, I'm expected to wait a minimum of 14 days and potentially a maximum of 42 days to receive a refund? Definitely not acceptable... I can of course receive a refund and gift card instantly if I return the comforter to a store but I won't be able to make it to the store for at least a week. This is why I never shop at a place like JCPenney unless I'm forced to, I will be making a point of telling everyone to never give me a JCPenney gift card in the future. I can order the same item from Amazon, have it at my front door in 2 days, start a return/exchange the same day and Amazon will ship the same item that day and have it at my house in 2 days. I just have to ship the original item back before a certain date or Amazon will charge my credit card for the replacement item. 2 comforters in 4 days from Amazon or 2 comforters from JCPenney in a minimum of 14 days and that's only if I go out of my way to return the item at the store. What a joke JCPenney is, they want my business but expect me to either wait an unreasonable amount of time or go out of my way to return a defective item they sent me to receive a replacement. I'm glad Amazon is putting companies like this out of business and they're doing it with nothing more than customer friendly service and fast shipping. JCPenney will NEVER receive another penny from me again.

04
Feb

Posted by Anonymous


on 2/4/18 at 6:36AM

I bought a sweater on black Friday for Christmas. I wore it once washed on hand wash and it came unsewed on the collar seam. I took back to store with receipt and was told could not return or refund. I was told JCP return policy was 30 days with tag and receipt,and because I had wore and washed. I told the manager there was nothing on receipt about a 30 day return policy.

I have never had a issue returning or exchanging anything at JCP. I am very upset and don't plan to do business with JCP any longer. Lost a customer over 9.99 sweater.

Thank you for your time.

28
Jan

Posted by Anonymous


on 1/28/18 at 10:55AM

Today (Jan 28) I returned a fleece vest that my son had bought me for Christmas. I didn't have the receipt. The Clerk told me their "policy" was the purchase price of $24.xx (she looked it up) only received store credit of $7.22 .. a discount of about 70%. I would have expected a re-stocking fee of may 15% or even 20%, but 70%? Having no choice I took the "gift card" with some grumbles.
Maybe Penny is in the same boat as Sears. At least for me, I'll never shop there again. ----- Rob Schlegel, Indianapolis

27
Jan

Posted by Laura


on 1/27/18 at 4:02AM

I returned two dresses at the Odessa,Tx JCPenney recently. The cashier was friendly and helpful, she found my receipt through records and I was returned the difference to my debit (I decided to exchange for two other dresses). I asked when it would show up on my debit and she said it usually shows up after 24 hours.

19
Jan

Posted by Lucky #5


on 1/19/18 at 8:03PM

I placed an order using a gift card and paid the balance with a MasterCard. A few days later I received an email from jcpenney.com that the item I want it is no longer in stock and that I was not charged for this order. A bit too late because I had already discarded the gift card at after using it. So today was my fourth time calling regarding the refund for the item that's no longer in stock Cust. Svc stated a partial refund was issued and that another partial refund will be issued in 7 days. But it does not equal what I paid for the boots. I was told to call the corporate office and file a complaint with them.

08
Jan

Posted by MAD


on 1/8/18 at 4:34PM

so i checked their policies and apparently if you have a receipt there can be a return or exchange never says anything about a time frame or anything no such time frame at all so it has been over a year and i got a shirt i did wear still has tags on it and i found the receipt i thought great ill return it . well a manager said since their register cannot find the receipt in the system they wont refund me but they will do a no receipt return for the last price in 45 days i said no thank you and left... not to mention the cashier was rude and on Facebook on her cell phone stopped to talk to a man who had her coat texted someone told me to hold on several times and didnt know what the f#@k she was doing . I will not be going back there ever for anything i dont care if they give it away with those 10 off 10 coupons .. they will not see me again in there.

07
Jan

Posted by Anonymous


on 1/7/18 at 8:42PM

I just brought a Christmas present for someone. In today told the zipper broke of there coat. What can I do.

02
Jan

Posted by Fed up


on 1/2/18 at 7:08PM

Bought 2 items for Christmas and wanted to exchange for different sizes. They wanted to give around $5 for the pj bottoms and $25 shirt, I said I wanted to just even exchange. Such a pain. The associate pushed it through I think she's just frustrated with the nonsense way jcp handles the returns. Also dealing with a jcp.com order from November and apparently the left hand doesn't know what the right hand is doing. Losing my business fast

02
Jan

Posted by Crylovboks


on 1/2/18 at 1:33PM

I put my comment in and my verification code told me it was wrong and every bit of it was deleted. JCPenney is not doing what they need to do for their customers ,that's the bottom line. The CEOs can sit in their office and take those lovely pictures, but them not doing what they need to do for their customers that keeping them in that corporate office. I had four things to go wrong with me over the holiday season with JCPenney's .I called corporate on my dime and it was like talking to a wall. Not once did that lady ask me my name , not once did that young lady ask me what was wrong , not once did the lady asked me for my telephone number .I was talking and she was listening to her partner beside her and not listening to me . Then I went into the store and spoke with the manager and I told him right is right and wrong is wrong he told me that was my opinion. I would like for someone to take the time to call me or email me. Don't put yourself on all these sites judt to write and no one get in touch with you ...you need to do what you said you going to do or you need to just get off the net.

01
Jan

Posted by Cak


on 1/1/18 at 5:43PM

I am physically disabled.
I ordered some furniture from penneys.
One of the pieces the ups man put inside my door.
I noticed the box was smashed all over.
My neighbor who is 72 said he could stop by in a couple days to put them together and just leave the boxes right where the are
I did that.
He came over and noted he hopes the table is ok inside because the boxes look in rough shape.
He opened the box and said they are damaged and smashed on the inside as well.
He put the pieces back in the box and taped it up.
He said he would be back to do the other box in a couple days.
I did contact penneys and being on hold over an over an hr I shared with them about the cocktail table. She said she could arrange ups to pick it up, just put it outside.
What you want me to put it outside , she said yes. I asked for a return postage and I could take it to ups. She did and I returned it.
Now the next package, the neighbor returned and opened that box. Again, broken and I contacted penneys another hr waiting on hold.
Ups came to pick up package it was to heavy for me to return. Ups noted their slip said 20 lbs. But it took 2 ups workers to take it. It was over 75 lb tv stand. I contacted penneys again, another 90 mins on hold.
I wanted to make sure they had the correct items returned because an end table was 20 lbs. But i was still uncertain talking to this agent, she seemed confused. I called again with another 75 min on hold.
Shared the entire story and she reassured me the 2 items were correctly returned and to call back in 2 days to make sure my refund would be correctly refunded.
Oh no, the nightmare is far from over.
Several more calls to penneys, waiting on hold no less than an hr on hold with numerous calls.
Yes they received over 524.00 in merchandise back but no refund of my money.
Yes 2 months now and no refund.
They have their damaged tables back and I have nothing.

30
Dec

Posted by Dmt6693


on 12/30/17 at 10:44AM

I ordered 2 pairs of pants online they were too short. I had my invoice to get a refund the lady at the register hates her job. She did not acknowledge me with a greeting just what do you want. I told her good morning and I would like a refund no response from her. She placed the refund on my debit card when I asked when it would show up ? Call your bank. Really JcPenny has no trouble taking your money. Worst customer service ever. Never shopping there again. Cross Creek Mall Fayetteville Location Stay Away

30
Dec

Posted by Imclueless1


on 12/30/17 at 10:18AM

You see my tweet. I got a purse that had a $65 tag on it and my husband got two shirts $12 tags each on them. We didn't have receipt and they offered me $3.10 total refund. The items are still on your shelves full price. I told them I could get more in a yard sale. I could ask the giver for receipt but didn't want to let them know I was taking back. You know they'll stick them back on the shelves and resell. Every store I ever shopped would least give u a gift card for the current or lowest selling price. I'll never give gifts from Penney's and hope to never receive anything in the future. When I contacted them they said Good morning,

Thank you for reaching out to us. We sincerely apologize for any frustration or disappointment you may have experienced. It is never our intention to make our customers feel this way. Merchandise that is returned without a receipt is only eligible for a refund of the items lowest selling price within the last 45 days. I said show me where in the last 45 days it sold for this price.

28
Dec

Posted by VALERIE DOBEK


on 12/28/17 at 11:22AM

two times this return has cone back to my house and not returned to your labeled return fullfillment center labeled addrress.. this is lasT strAW > SEND ME A NEW LABEL WITH A S TREET ADDRESS SO THIS CAN GET RETURNED TO JC PENNEY PLA CE WHERE IT BNEEDS TO BE RETURNED PLEASE
VALERIE DOBEK contains 2 swim suits

27
Dec

Posted by YouRuinedXmas


on 12/27/17 at 2:03PM

I placed an big online order on 12/18/17, there was an announcement on their website saying if you place your order by 12/20/17 you are guaranteed delivery before Christmas. I went ahead and placed my order. It's almost the end of the day on 12/27/17 and I have yet to receive my complete order. I noticed my order tracker stated my order would be delivered on different date ranging from 12/26-12/28, I called JCPenny support on two different dates, one 12/21 and the other 12/23 asking if the order will not arrive before Christmas than to go ahead and cancel it because the entire order are gifts. I was promised by 2 customer reps and 1 manager that my entire order would arrive by 12/24. Part of it arrived 12/26 and I'm waiting on the rest. I hope I don't have any problems returning all of it since I had to run out and buy replacement gifts for my family on 12/24 evening, I no longer need anything I ordered. If they give me trouble I will dispute it with my credit card. First and last time I shop at JCPenney. BTW they kept blaming everything on UPS, but orders I placed at other stores at an even later date than this order, all arrived just fine and on time as they promised. I'm glad this store is seeing the end of days, horrible service, and no customer satisfaction is guaranteed at JCPenney.

26
Dec

Posted by Anonymous


on 12/26/17 at 6:37PM

I went to JCP in Cottonwood AZ to return after Christmas items, I did not have a receipt, the cashier tried looking up the receipt the time frame I told her and she could not find it. Instead she stated she could give me lowest everyday cost. I paid $29.99 per each pair of pants, I had a total of $90.00 invested in 3 pair of pants,They offered me 8.95 per each pair of pants. I was outraged. I was treated as a thief, I have spent a lot of money in JCP stores and online, and I rarely return items, What has happened to Customer Service, Taking care of the customer should be #1. but apparently JCP is so hungry for that dollar they refuse to deal with the customers that keep there stores open. I am no longer a JCP customer !!! Very Unhappy Customer

22
Dec

Posted by formershopper


on 12/22/17 at 2:38PM

Cant wait to see what happens after this holiday season with people exchanging gifts their ridiculous return policy I believe will finish them.

18
Dec

Posted by Anonymous


on 12/18/17 at 12:31PM

I'm very agitated. I orders 4 pairs of pants all the same size. Two pairs won't even fit over my thigh. I called to get a return label and was told that if I don't like them then that's my issue and since there is nothing wrong with the pants I have to pay to ship them back... WHAT HAPPENED TO CUSTOMER SERVICE!!!
I will return the when I travel to NC where a JCPenny store is. No store here within 300 miles of where I live. I'm very disappointed!!! And I ordered an XL shirt that fits like a suran wrap meat loaf cover. UNBELIEVABLE!!!!

15
Dec

Posted by Babygirl80


on 12/15/17 at 4:58PM

Attn Loyal JC Penney shoppers:
Sorry to hear all of the disappointments of not receiving refunds! But always keep in mind that its better to pay with debit/credit card for these reasons listed on this site. You can dispute charges if the merchant is not willing to satisfy!! Give a full explanation to your banker and they will ask if you contacted them. Just have the name of whom yiu spoke with, date and dollar amount...you should be good to go!

14
Dec

Posted by Anonymous


on 12/14/17 at 2:23PM

Angry customer!
I tried to take 2 shirts back. They were a gift for Christmas. The tags were still on the shirts. They
Told me that they would give me .60 cents
For one shirt and .80 cents for another. I was
Going to purchase more than what the 2 shirts were
Worth. I knew the cost of the 2 shirts $18.50 each shirt. They did not want to work with me at all.
I will be closing my credit card account with
Them and will never shop there again.

08
Dec

Posted by Kimmie


on 12/8/17 at 11:46PM

I am frustrated after reading the way that people have been banned from making returns because they have supposedly returned too many times....even with a receipt. It is also appalling to see the insanely miniscule amounts people have been offered for items returned without a receipt. My mother is suffering extreme weight loss from cancer. I can no longer judge what size she will take so I just sent her pajamas in both small and medium so that she can decide and send back the ill fitting ones. If they ban you for too many returns even with receipts - this system of trying to send her things in another state to try will not work. I guess I will stick to Kohls and Macys. No wonder JCP is about to be done.

07
Dec

Posted by T_riz


on 12/7/17 at 11:12AM

I tried to return 2 pairs of pants (same pants,different sizes) to Jcpenny today. I did but them in early September for my girls gor school. They are regularly priced $54.00. I know I didn't pay that price because it's too much, but they may have been buy 1 get 1 free. My girls have never worn them, all tags are still on. I couldn't find my receipt but I thought I'd at least get store credit. They told me I could have $1.67 per pair... Are you kidding me?! They are selling the exact same pants still in the store, right now, for 50% off $54.00.

07
Dec

Posted by T_riz


on 12/7/17 at 11:12AM

I tried to return 2 pairs of pants (same pants,different sizes) to Jcpenny today. I did but them in early September for my girls gor school. They are regularly priced $54.00. I know I didn't pay that price because it's too much, but they may have been buy 1 get 1 free. My girls have never worn them, all tags are still on. I couldn't find my receipt but I thought I'd at least get store credit. They told me I could have $1.67 per pair... Are you kidding me?! They are selling the exact same pants still in the store, right now, for 50% off $54.00.

07
Dec

Posted by Mrsraybird


on 12/7/17 at 10:07AM

My online order arrived with no receipt...so I cannot get my money back, just a merchandise voucher.

27
Nov

Posted by Dumb people kill me


on 11/27/17 at 4:10PM

Theft these days are the reason for the return policy being so low priced. Anyone smart would know keep receipt in hand for any Situation. There's also this thing called a gift to receive people should use it when my gifts for others

You all are idiots for complaining about these things

27
Nov

Posted by Patrick


on 11/27/17 at 3:06AM

I had a Great Experience on returning a shirt that I bought recently at JCPennys. Even though I didn't have a receipt for the shirt, I was able to exchange it for the same shirt but, in a different size which I was exactly what I wanted to do since I had gotten the wrong size of the shirt. The employee didn't give any problems what so ever, or any attitude about it. At least with me, no problem in being able to return an item at JCPennys. I guess it just matters who the employee is that you get at the time of returning an item at JCPennys.

26
Nov

Posted by Sherbia


on 11/26/17 at 8:43AM

JCpenny is ripping people off with this return policy....people getting gift that are too small or trying to exchange for either a gift that will be satisfying....lowest price ringing up as .85-1.50....whereas it was bought for25.00 or better...receipt or not this is not good business

15
Nov

Posted by Brick and morter no more


on 11/15/17 at 8:22PM

Penny's you will be on the losing end of your return policy. Punishing people for not having a receipt by giving them small change for each item they return is going to just push people away and to other retailers who are willing to work with them. So sad because your just hurting the employees who work for a company that would just as soon close the store they work for then to compromise with the customers.

13
Nov

Posted by Bianca


on 11/13/17 at 6:52PM

I never received my order I tried to get in contact but nothing happened so disappointed.

04
Nov

Posted by Curls429


on 11/4/17 at 2:39PM

Just tried to return two pairs of dress pants with the tags still on. I didn't have the receipt and was told I'd get a dollar for each pair. On top of that the cashier was completely rude about the whole situation. Needless to say I'll stick with Kohl's.

03
Nov

Posted by Susan


on 11/3/17 at 11:33AM

Tried to return jeans that did not fit my teenage son today. I misplaced the receipt and was offered .97 each for two pairs and .47 for one pair. Really? Where can I it these less than a dollar pairs of jeans? JCP used to be reasonable about returns, but not anymore. Buyer beware. Keep your receipt! But also know if your receipt is from a different store or is not real recent, they will say that they cannot use that receipt and try to return it as if you do not have a receipt. It is not ok to give me .97 for the jeans and turnaround and sell them for more. JCP you are having financial difficulties for a reason!

25
Oct

Posted by Ang


on 10/25/17 at 4:54PM

I received 8 items of clothes 2 days ago for my son bday. Wrong size but since I didn't have a reciept they were worth 86 cents. ARE U KIDDING ME! I took the clothes back. Complete waste of time! Completely ridiculous

23
Oct

Posted by parmjeet


on 10/23/17 at 3:27PM

hi we want to return our order also the order number is label me jcp.com PO#2193263322 022

23
Oct

Posted by parmjeet


on 10/23/17 at 3:20PM

hi we want to return our order also the order number

23
Oct

Posted by Anonymous


on 10/23/17 at 10:29AM

I bought my grandson a motorized ride on motorcycle for his birthday across the country. He loved it, after one month the buttons don't work and it won't go forward only backwards :(. What recourse do we have?

21
Oct

Posted by JCP NO MORE


on 10/21/17 at 10:44AM

Only went to use $10 coupon heard cashier tell customers "JCP reports their chronic returners to everyone in retail you will be on everyone's list." The store was cluttered, and there were hardly any customers. And to the previous poster happy with her return......You never should have been shipped dirty goods and I have news for you .....you are on the return list now, no matter what the reason was.

19
Oct

Posted by Happy jcp customer


on 10/19/17 at 11:04PM

I bought baby clothes on jcp.com and 1 item was dirty and the other one was polyester instead of cotton like it's says online. I called the number that's on the return page and a very nice lady refunded me the WHOLE order and her supervisor ordered me the stuff that I wanted originally and charged me the same price I paid before. I was very pleased with their service and how they dealed with my situation. Planning to shop more since my baby boy is growing fast ; Thank you!

10
Oct

Posted by Angry customer


on 10/10/17 at 7:30PM

I went into a Penneys store in Galesburg, IL to exchange 2 shirts that had been purchased for my granddaughter. She already had the shirts so all I wanted to do was exchange them and it happened to be for more expensive shirts. I was willing to pay the difference. The shirts still had the tags on them but I did not have the receipt. They were new fall shirts,not clearance sale shirts. The tags were marked 18.99 but the sign on the rack said 7.99. That was fine with me. I was purchasing shirts that were 24.99 and priced at 9.99 on the rack. The clerk would only give me .34 cents for one shirt and .29 cents for the other one. I was in total shock! I did not agree to the return and left the store quite angry I was told that this was the policy. I am a very good Penneys customer but I will not be returning to shoo at this store for a very long time. If this is your return policy I will make sure that I tell everyone how I was treated.

13
Sep

Posted by Mad at JCP


on 9/13/17 at 7:42PM

Disgusting return policy!! I went to exchange a jean bought by mistake without a receipt. Instead of buttons I wanted with zipper in the front. I couldn't find the receipt but the tag is still attached. They told me at first that I can't return without a receipt while their store policy states customers can. After I told them I just wanted to exchange it for another jean, then they say my jean only have a value of $0.73. I got so frustrated after I heard that!! How come my $59.99 jean now only have a value of $0.73? I ask them, would you sell this jean at $0.73? They said no!
Another customer lost.

12
Sep

Posted by Amazed


on 9/12/17 at 1:40PM

The Better Business Bureau does not get involved in a stores return policy. The only recourse is simply BOYCOTT their store. This no return for 180 days carries over into the critical holiday season. They started this crap in June so there you go, say goodbye.

12
Sep

Posted by Anonymous


on 9/12/17 at 9:18AM

I also have been shopping at JCPenney for years. I will never shop there again. Hi hardly had returns in the last few months and told me I couldn't return anything either. But they had no problem sending me a JCPenney mastercard in the mail. Went right in the garbage. I don't know how they get away with it. The return policy on the receipt says you can return with the receipt. This is fraud. They are lying and stealing from their customers. something needs to be done. Maybe Better Business Bureau?

11
Sep

Posted by anonymous


on 9/11/17 at 2:23PM

Way to go JCPenney. You are already in financial help, now you do this to your valued customers, no return for 180 days. I am so done with your company. I have been a valued customer for at more than 50 years, have bought my son his first corduroy padded knee crawlers when he was a baby.

I don't believe that you will ever be able to pull yourself out of this hole that you have dug for yourself.

11
Sep

Posted by lw


on 9/11/17 at 8:39AM

Same problem with me. I've been a customer for years and spent a lot of money. No more. I closed my account and will be glad to spend my money elsewhere!!!

08
Sep

Posted by Anonymous


on 9/8/17 at 9:16AM

I am also outraged by the denial of returns to JCP w a receipt. I have been a credit card holder there for over 20 years. I have a family of 5 and can not bring everyone with me to try their clothes on in store!! That is even Ridiculously to consider that as an option!! I do have several returns for wrong size or my husband or child doesn't like the item. I also buy my home furnishings @ JCP. I am NO longer a customer of JCP due to this Change in denying returns w a receipt! So way to go JCP u just lost a loyal Platinum Card Member to your ridiculous policy!!

25
Aug

Posted by Disappointed


on 8/25/17 at 10:51PM

Super Disappointed! I order online as well as go into JCPenny stores. I am the Youth Director at my church and Im always shopping at their stores. We have approximately 100 kids. Im always shopping because we do alot of fundraisers for the less fortunate in our church. I purchase uniforms for back to school, business attire for high schoolers, and other things as it pertinent to our youth. However, when you shop, normally you have to return because of an inaccurate sizes, but I always keep my receipts. However, this fall I purchased uniforms and went to exchange them for bigger sizes and receive a notification that I could not return. Call the number and they said I returned too many times, but when you are buying for others, you dont know their sizes. Normally, I will spend a vast amount monthly at Jcpenny because new kids and families arrives but I will not be going their anymore. I am so disappointed because I always have my receipts. The policy says one thing but they are doing something else. This is misleading. Clearly!!!

25
Aug

Posted by Patricia


on 8/25/17 at 7:52PM

Another unhappy customer!!!! I wear petite and do a lot of online shopping since there is a bigger selection . In the era of online shopping you should expect more returns specially on clothes.. All my returns have receipts and tags attached to items.. So surprised when the cashier told me my return was declined due to too many returns even though I had my receipt. She handed me a denial slip with a phone number, when I called someone with a very thick accent told me that they couldn't do anything about it..I was shocked JCP should had notify me before my purchase that I would not be able to return the items... Your return policy states that with receipt items are illegible for exchange or refund of the purchase price on the original method of payments. JCP what are you thinking about?

24
Aug

Posted by DonnaSD


on 8/24/17 at 2:35PM

I am so glad to see all these comments on JC Penney's ridiculous return policy. I am also banned from being able to return items purchased from JC Penney due to too many returns that included receipts. I just had new windows installed throughout my entire home and after exchanging and returning various curtains and curtain rods in effort to find the right look for each room was denied being able to return two curtain rods. I was going to browse the curtains and rods to see if there was anything else that might work and now am NEVER going to shop at JC Penney again! I called the TRE's number shown on the denial slip and after repeatedly asking them what I can do at this point, the rep said she could email me a dispute form. The email came with a link to get the Activity Report, but nothing was noted about a dispute form.

24
Aug

Posted by bob


on 8/24/17 at 8:35AM

I could not return my children's cloths , with a receipt, less than 30 days since purchase. The store said we had to many returns and we were blocked. This is unacceptable.

21
Aug

Posted by PD


on 8/21/17 at 11:06AM

I am very upset with this new policy on returns. I see on here that I am not the only one being flagged for returns. I, too, made most of my purchases online. I bought clothes for my whole family. There are items they do not care for or that do not fit correctly. These items get returned. I always have a receipt for my returns. I also always use my JCP credit card for purchases and it is paid in full every month.
Last week I was returning some clothes from an order to the customer service desk. I was told by the cashier the system was declining my return and I was given a tape register slip stating future receipted or non-receipted returns will not be accepted. The cashier was confused, I was confused. I was told I needed to call the number on the receipt to find out why my return was declined. So I did. When I got someone on the line he told me I had too many returns. He could not tell me when or if I could return my item just keep repeating "I told you, you cannot return items." I also called several numbers listed on the online orders but no one could tell me anything about my situation except to call the number on the receipt which I had already done to no avail.
Nowhere in the return policy does it say that there is a limit on returns. I looked online for JCP's return policy to double check about a return policy limit. The only thing their return policy states is that JCP has the right to limit returns/exchanges on returns WITHOUT a receipt.
When you go into a store looking for something, they tell you that they don't carry that item in the store and you have to get it online. Online shopping is the way things are going, and online purchasing of clothes is naturally going to result in returns.
Like others I no longer want to shop at JCPenney which is sad because I did like their merchandise.

19
Aug

Posted by Ck


on 8/19/17 at 7:02PM

I, too, made most of my purchases online. I bought clothes for my whole family (six children, two adults)...school clothes, work clothes summer, winter....and I always used my Jcpenney card so that I wouldn't have to worry about it if I lost a receipt, because I know that they can look up my purchase using my card. Last week I was returning some clothes from an online order to the customer service desk, and it went fine. Then I had to go to a normal register to return some clothes I had purchased in-store, and when I returned them, WITH THE RECEIPT,I was given the warning paper saying future returns may be declined. The cashier was confused, I was confused. My cashier called over a manager who was confused and said it was because I didn't have a receipt. My cashier showed the manager the receipt and said "No, she's got the receipt" then the manager said maybe I returned too many things in the past with no receipts, and I said "I always use my Penny's card, if I don't have the receipt, you guys always look it up." Once again both employees were puzzled. So I offered up,"I just returned some clothes from an online order to the customer service desk." And we all kind of nodded our heads and decided that must be it, but that it was still weird because I had the receipts for both orders.

MY question is for Jcpenney is, "what are you thinking?!?!?" Online shopping is the way things are going, and online purchasing of clothes is naturally going to result in RETURNS. I had just started my back to school shopping; I still had hundreds of dollars of school clothes shopping to do, hasn't even started on my husband's new work clothes...and now they have just lost a customer who spent thousands of dollars a year.

19
Aug

Posted by Op15


on 8/19/17 at 4:43PM

I will never shop at this store again. I took back a pair of khaki capris for 22.00. I did not have my receipt. I wanted my money back. I was informed my pants were now worth a dime! Never shop there again

19
Aug

Posted by tinal


on 8/19/17 at 7:47AM

I have always been a faithful JCPenney shopper. My daughter worked there is highschool and I felt it was important to support them as they were employing my daughter. She has since moved on but I remained loyal to JCP. No More! I purchase practically everything for myself, my husband, my children and my 6 grandchildren from JCP. Naturally there are items they do not care for or that do not fit correctly. These items get returned. I ALWAYS have a receipt for my returns. I returned an item yesterday that did not fit quite right and I was informed that I may not be able to return any additional items in the future because apparently I had reached my limit allowable for returns. What sense does this make when I have the receipt? I will be taking my business to Macys and Kohls from now on.

18
Aug

Posted by EX JC Penney Customer!


on 8/18/17 at 3:17PM

I have contacted Channel 2 news, Matt Gephardt about being banned from returns at JC Penney's with my receipt. Matt is a KUTV Channel 2 investigator that helps people (for FREE) that have been wronged, scammed, etc. from businesses. He investigates it all while on camera and puts them on the news and gets people their due money. I am located in Utah and I don't know if you need to be or not. Anyone that would like to join me to get your money back, please contact him. Here is his information: Matt Gephardt: 801-839-1250. Here is a link to his web page: http://kutv.com/news/get-gephardt/need-to-get-gephardt-call-or-email-us

I think this is a great place to start to get my due refund! I had my sister try to return my two pairs of shoes today without a receipt ($100 worth of shoes I bought 3 weeks ago). They said they could give her $1.25. Yes!!! One dollar and 25 cents for two pairs. I am SO done with JC Penney's.

16
Aug

Posted by Anonymous


on 8/16/17 at 1:06PM

I am a faithful JCPenney shopper today I tried to return to uniform tops I purchased for my granddaughter I perched it purchase them on July 17th when I went to return them they said without a receipt I would get $0.25 I did not pay $0.25 for these shirts yes I got them on sale the only time I don't have my receipt this is what they want to give me I have never heard of this I've heard of a sale price return policy but not $0.25 I work hard for my money. I have a credit card from JCPenney's rewards card from JCPenney's this purchase I did pay cash for and I understand would be store credit but $0.25 I will never shop at JCPenney's again

12
Aug

Posted by Roy


on 8/12/17 at 5:51PM

I place an order online today and I have been trying to cancel it all day. I tried the phone a number of times to no avail. I got no email to confirm the order and the person I chated with online was of no help. This is worst experience I have ever had with an online company.

12
Aug

Posted by Bcuzicn


on 8/12/17 at 6:04AM

Is this even legal? No where on the above policy states there will be a limit to returns. When speaking to the store manager, they were blindsided too and said "they would get back to me" which they haven't. I'm disputing the charges and not paying the portion of my bill that has the items I want to return. They can take me to court and let a judge decide.

11
Aug

Posted by Done Shopping JCPenney


on 8/11/17 at 6:27PM

I was told 2 months ago when I bought a pair of shoes at Jcpenney by the sales lady to call the number on the return slip or future returns may be denied . She said that she had never seen this before I had my receipt and tags on . I thought nothing of it so 2 months later when I took a shirt back with receipt and tags on I was told by the cashier the system was declining my return ! She called the manager down neither one of them had ever heard of this ! They said this has never happened ,but that I needed to call the number on the receipt to find out why ! So I did this on Monday seeing how they are not there on the weekend !! When I got someone on the line I could hardly understand him ! But he told me I had to many returns within the a period of time ... he could not tell me when or if I could return my item !! It goes without saying I am outraged !! This was and insulting and humiliating experience !!! My purchases at jcpenney by far outweighed my returns !!! You just lost a good customer jcpenney ! I will Never Ever Shop Jcpenney Again !!!

09
Aug

Posted by Mimi


on 8/9/17 at 12:15AM

The "Reject / Decline return policy " of JCP has already badly hurted its daily businesses, & it has made negative impacts of its ability to stay competitive regarding to its market shares among its competitors. By law, the JCP corporate should NOTIFY public in WRITING of its reject / Decline return policy BEFORE it started declining customers' returns even With receipts. The Corporate officers do not respect customets by implementing the policy of declining returns. By the STANDARDS of PRACRICING BUSINESS ETHICS, JCP has failed itself because its deceiving & untruthful tactics / unethical business practice in regard to its senseless and illegal policy of declining customers' return. By the standard of HIGH qualities of customer services, JCP is A total failure of NOT providing Return services for its customers. As consumers, we Consumers DO Have every right to return merchandises that We bought from JCP as long as we have receipts. Solutions to JCP's DECEIVING & UNETHICAL NO Return policy are Taking actions to contact our states' business agencies and TO STOP Buying merchandises from JCP.

08
Aug

Posted by Done with JCP Forever


on 8/8/17 at 3:01PM

I am on the do not return list, I too had a web order that crossed with the warning.It was a small order that had super low prices. First I got emails saying they were checking inventory......then no communication. When I called to see if it was ready I was told there was NO ORDER. However my charge was charged for an order, I called again told NO ORDER. I called customer service they told me I picked it up....maybe I forgot.....I called the store again and was told the same thing I picked it up.....guess what...on a day I was not in town. I asked for an investigation and was told' " We will call the police." I responded YES PLEASE DO. I insisted it be investigated. Guess what? It was there a clerk put in the wrong place and marked it picked up. I REQUESTED IT BE CREDITED THIS IS RIDICULOUS.....needless to say this return will be help against me also. How can it be marked "Picked up" and still be there....does this happen often? WATCH OUT. I could not be more done, I do not care if they are selling leather sofas for $2.50 I will never buy from them again. Check you charge statements very carefully.

08
Aug

Posted by mstrouth


on 8/8/17 at 12:20PM

I too have been flagged for returns. The report says I have returned 81 items costing $1,357 since 2010. That's an average of 10 items per year at $170 per year. All of those items were accompanied by a receipt. I have purchase and kept many times that amount. I shop for my husband and son, who like many men refuse to go to the store, and my elderly mother. I have shopped at JCPenny for over 30 years. The statement that Jcpenney has the right to limit returns with a receipt is now up on their website, hidden under the section titled "returns without receipts." I still have not found it posted in the store or on store receipts. Apparently, JCPenny does not want shoppers aware of their policy until they have been flagged. JCpenny was my go to store. I will do my shopping at Belks, Dressbarn, and Kohl's. I'm sure they will appreciate my busness. I will also warn everyone I know of their return policy.

08
Aug

Posted by Anonymous


on 8/8/17 at 9:18AM

Just as an FYI: I contacted the corporate offices at JC Penney about an order I had "in-transit" which was placed before I knew I was banned from returns and exchanges, they stated that I could return it back to the JCP warehouse for a refund but not to the store. I mailed the merchandise back to JCP in Ohio with all tags attached and all paperwork intact I mailed it via US Postal service with a return receipt and insured. Per the USPS tracking, they received my items back on 7/29/17 but I have not received an acknowledgement or refund for the items I returned - Approximately $200.00 worth. JC Penney's should be called out nationwide about this deceptive return policy/practice.

07
Aug

Posted by Not A Happy Customer Anymore


on 8/7/17 at 1:34PM

I just talked to the store manager at my local JCP. Even he admits that this new return policy is frustrating and he doesn't know any more info about it than we customers do. He said that JCP will not overturn this new return policy unless they get enough complaints about it. He took my name and info on what happened to me and he said there is a form he will fill out and then forward everything to corporate. He said he's getting numerous calls every week about this new return policy. He couldn't answer why the new policy is nowhere to be found, such as on the JCP website or on their paper receipts. All anyone knows is that it was implemented in June. Since it appears that JCP will not overturn their new policy unless they get enough complaints, I'm urging everyone who has had this happen to them to call their local JCP's store manager and complain. Have him or her fill out a complaint form and then have them mail it to corporate. If enough complaints come into the JCP corporate office about this new and stupid return policy, hopefully we can get it reversed. I am also letting the Better Business Bureau know about this deceptive new return policy since the old policy is still on JCP's website and receipts. I don't know how they can legally get away with it.

07
Aug

Posted by Not A Happy Customer Anymore


on 8/7/17 at 11:03AM

I see on here that I am not the only one being flagged for returns. I always have my receipt and have never had a problem until back in June. The next time I returned after that, it went through without a problem. This past Friday evening, I was flagged again. Both times stated that I cannot return for 180 days. I was able to get the store manager to override it both times and I got the credits on my JCP card. However, when I called the JCP corporate offices in Dallas, Texas today, I was told that this is in their return policy on the JCP website concerning excessive returns. I looked at numerous different sites online for JCP's return policy and this is in none of them. The only thing their return policy states is that JCP has the right to limit returns/exchanges on returns WITHOUT a receipt. It says nothing about limits on returns with a receipt. There is nothing about any of this on their paper store receipts either. I do make a lot of returns, but this is because half of the clothes my daughter and I buy end up only being available online. Then, when those clothes come in, a lot of times they don't fit correctly, or we don't like the way they look because they look different from the online pictures. This doesn't change the fact that I spend way more at JCP than I ever return. I have gone as far as to threaten to not make any further payments on my JCP credit card or my husband's card, but no one seems to have an answer or seems to care. I'm pretty sure that a company is required to have an up to date return policy listed at all times and JCP does not. I can foresee that there will be not only a huge loss of customers and money for JCP in the future, but possibly a class action lawsuit as well. I am completely fed up with this store right now and that's a shame because JCP has always been my favorite store.

07
Aug

Posted by EX JC Penney Customer!


on 8/7/17 at 7:22AM

Well, I have now joined the group of being treated like a criminal at JCP because they determined that I return "too much". I have a large family and do 95% of our clothing shopping online. I also order for my elderly mother that is in a care center and can't physically go to the store to try things on. Its really sad that JCP doesn't care about their long term loyal customers. I have NEVER returned an item without the tag on AND with the receipt... ever. I was just returning two pairs of school shoes I had bought last week for my daughters that were too wide.

I guess beings I had to order several homecoming and prom dresses this last year for my daughter (in order to find two that fit), I'm now a criminal shopper. Never mind the fact that the two dresses I ended up keeping were a size 4 and a size 12... BOTH for the same daughter!! How in the world am I supposed to be able to know what size to order when there is this kind of size fluctuation????? She couldn't even have tried them on in the store, because they weren't available in the store! And, this is somehow my fault and makes me a crook? This is disgusting! The manager at my JCP totally treated me like I was a crook and I was SO embarrassed and humiliated in front of many shoppers.

I have never been treated this way!! All they would say is to call TRE, that it was all TRE. I told her that when I received my warning, TRE told me (in very non-understandable semi-English) it was all JCP. Neither side will give and I'm stuck in a spiraling circle and can't return over $100 of unusable merchandise that my receipt says I can return!

It would be different had JCP notified their customers that they will only accept X percentage of returns... but that information is not available ANYWHERE. In fact, no one seems to even know what that number is!! I've never seen such a dishonest, disgusting company as this. Next time I talk to the store manager I'm going to make sure I tell him that he better be looking for a new job... because his is short lived, just like JCP's future by treating the few loyal customers they have left like this. I'm going to flood social media with this and let everyone know how JCP treats 40+ year honest customers and their families. I'm just waiting for the class-action lawsuit so I can join in.

06
Aug

Posted by Dorothy


on 8/6/17 at 3:35PM

Today I wanted to exchange a$17 package of Gold toe sox for a $16 package of Xersion sox. I did not have a receipt. They would only allow me 76 cents for the $17 Gold toes. The clerk said that was the last price they were sold for. I can't imagine Penney's selling their 5 pack of Gold Toe sox for 76 cents. The last time I will buy anything from Penney's. Unfair exchange.

05
Aug

Posted by Smash lee


on 8/5/17 at 12:07AM

I tried to do a return yesterday for two different girls Disney play dresses that were fraying. I had both of the tags but no receipt. The dresses are still being sold there for $40 and they are currently on sale for 20 percent off. Coupons and other discounts do not apply towards Disney. They asked for my ID to start the return and they said I would only get $16 total back for them both. The lady's reasoning being because they subtract like 60 or 80 percent of the current selling price. I have returned a lot of items here and have never had this problem especially when the item has not been clearanced down or reduced in price. Is this a new policy? Is this the case on all non receipted returns or does this mean I have been flagged for too many returns? Or could it be because the tags were not attached? I ended up just talking them into doing an exchange for the same items. I'm so confused.

01
Aug

Posted by Disappointed and Insulted


on 8/1/17 at 3:16PM

Went thru my house and closet and calculated several thousand of goods all purchased within in the last 2 year all from JCP. Got my return report and it averaged $300 for last year while last years purchase were $4,500. Well the insult stops here. Most offensive is their "go to hell" attitude now. I cut thru the store today to get to a specific store on the mall, well guess what????? It was not busy.....how long will it take them to get the idea?????

31
Jul

Posted by Jennifer


on 7/31/17 at 7:23PM

I'm joining the growing chorus of angry customers who spend $1,000s at JCP but are being punished for returning...in that, we can "never" return again. I called the call center (off shore) and the man just read the same vague paragraph over and over stating that I simply couldn't return. He told me he had no idea as to why I was being penalized nor for how long this punishment would be in effect.

I will forward this website link to the California State Attorney General Becarra and my Congressman, Ted Lieu. I am doing so as it is clear from all of the complaints below the sending a letter to JCP doesn't work. They are deaf to this issue. They will continue to lose customers and blame Amazon when in fact, they are assisting in their own demise. It feels like an illegal practice for them to accept our money, but not hold to the terms on the back of their receipts.

However, I think that credit card issuers state that they can change their terms of service at any time, so I'm pretty clear that we are the losers...but then again, Target, Kohl's, Marshall's, Macy's and Nordstrom's will be the winners with our business. Sad. I'll miss JCP but it's the end of an era.

31
Jul

Posted by Bcuzicn


on 7/31/17 at 10:08AM

I'm with everyone else. I, too, buy a lot on line and can no longer return items. This is crazy.

31
Jul

Posted by No more JCP shopping


on 7/31/17 at 9:35AM

I will never shop at JCP again!! I spent close to $4000 on a mattress at JCP last months and received 14 of $10 reward certificates. I used the certificates on a dress ordered at JCP.COM but i had to return it because size is too big. I returned at the store and got the money back and they said i have to call JCP reward team to get the reward certificates back to my account. So I called them today. After 35 minutes waiting on line, the agent said they cannot give the reward certificates back to me. It's total BS!!! I will never shop at JCP again.

30
Jul

Posted by MsLyn


on 7/30/17 at 1:48PM

I was given a "citation" on my last return, warning me that future receipted or non-receipted returns may not be accepted. Wait a minute - nowhere in the return policy does it say that there is a limit on returns. WTF? So, I appealed it to The Retail Equation (following the directions on my citation) and they emailed that JCP stands by their decision to deny me future returns. After 4 requests, The Retail Equation sent me a copy of all the returns I've made in the last 6 years (coincidentally tied to the same time I became a JCP rewards member) but they did not send me a report of all the purchases I've made. I shop online, and I admit I return a lot. I had no idea I was putting myself on the deceitful shoppers list by this practice. And, clearly my spending doesn't factor in to The Retail Equation because I return little compared to what I keep.



So I decided to write a very thoughtful letter to JCP's corporate office. It took me a good amount of time to draft and re-word so I would come off as intelligent and not just pissed off. I sent the letter off to the corporate office, thinking someone would take notice of what is going on. Silly me! I received a form letter back telling me to contact The Retail Equation. The letter is so generic that it didn't even have my name on it. If anyone had read the letter, they would have known that I already contacted The Retail Equation. I gave JCP a chance and they don't give a rat's ass about my business, so I gotta say goodbye to JCP.



I was always so sad to hear that JCP was closing stores and struggling financially after over 100 years in business. But now I don't more than they care about me. When they close their doors for good - those of us who have been offended by their unlawful practice of targeting honest shoppers won't even notice because we'll be at Marshalls or Macy's or Kohls.

27
Jul

Posted by Dorothy in Kansas


on 7/27/17 at 9:00PM

JCPenney just lost my business. No family or friends will ever be shopping there again. I have a big and tall son and have been shopping there for him for years. When you go into a store anymore looking for something, they tell you that they don't carry that item in the store and you have to get it online. So now I have to order most items online. I went to return five shirts today that he didn't like and they wouldn't take them back. I had my receipt and all items still have their tags. Said I had reached my return limit. I have reached my shopping limit also and won't be going back. What is it to them if I spend $3000 a year, but return $500 of it in the process of finding something my son can fit? Card gets cancelled as soon as my next statement comes.

24
Jul

Posted by Wheaton Mom


on 7/24/17 at 12:53PM

Okay, it was my turn today. Same experience as others reported here. I came home and put my JCP card through the shredder. I'm so done with them. Highly insulted by their actions. I predict this is the beginning of the end for the retailer. I don't understand how they can legally get away with this. One question that came to mind was the purchase I was trying to return within 30 days and unused was put on my VISA card. I wonder if that makes a difference? I am going to contact VISA to see if they will do anything on my behalf. I will miss JCP because they carry Liz Claiborne line which I love. I will learn to live without, because it's the principle and I won't risk getting stuck with merchandise again.

22
Jul

Posted by Rajh


on 7/22/17 at 7:46AM

Can't discriminate against people with disabilities in case you didn't know. Denying people with disabilities the right to return items to a store after purchasing online is an obvious no-no. Let's all see how they do financially after losing half their customers now. Probably didn't think about the disabled group of customers before launching this policy, oops!

21
Jul

Posted by Mirger87


on 7/21/17 at 5:42AM

So finished with you JC Penney! I too have been banned from returning and exchanging items at JCP.
I purchased a swimsuit and after returning home I found it was missing the neck strap (which I need).I tried to exchange it two days later and could not because I am not allowed to return anymore because I have made too many returns.
No WHERE on their receipt or website does it say I am only allowed to make XXXX number of returns in a certain time frame. The receipt says, With a receipt: "items purchased at jcp are eligible for exchange or return of the purchase price on the original method of payment or a jcp gift card." I always have my receipt and I always use a JCP card so they can verify my purchases and the purchase price. But now without disclosing this new deceptive policy you are not allowed to return items if they feel you have returned too much. So, do you think they are going to restrict me because I buy too much???
I hate to try on in store so I do purchase several garments in several sizes with the full intent to return at least half of the purchase. The same with JCP.com, I prefer to try on in my own home, with my accessories, my shoes and the valued opinion of my husband who hates to sit outside of dressing rooms!

Basically what they are telling most of us that this third party "re-viewer" of our returns feel we are stealing or deceiving JCPenney. They need to look at how much I buy and how much I keep. I have a pretty nice size balance on my JCP card (which I am not proud of) but guess what, that balance is going to go down very fast as JCP is no longer going to be my go-to store.

Also as stated in previous reviews, customer service and store managers do not give a rats behind about customers who have been barred from returns. I was treated like I was a low life scammer. I am a christian woman, I work full time as an accountant, I am on a board of directors for a bank, I am a top fundraiser in our area for Making Strides Against Breast Cancer, a grandmother of seven. I am not a scammer or scum. I even hate that fact that I am miffed enough to be writing this review. I was a 40 year loyal customer of JCP but HELLO Kohls and Macys.

20
Jul

Posted by Disgusted


on 7/20/17 at 4:10PM

No one can give JCP customers the effective date of the change in return policy or exactly what the percentage of purchases versus percentage of returns triggers this sudden refusal to return. I appears that JCP has been keeping track of all credit card transactions since 2010....7 years.....this is crazy. Points fall off of your Drivers License after a period of time but your return history is yours for life with this company. For any card I used at JCP I am going to ask for a new charge number I am not comfortable with this company in California having SOOO MUCH information. I believe this may have some legal ramifications since they did not publish this policy. Well.....guess it is good bye.....a shame I shopped for 6 family members there and while I have XX in returns I had XXXX in purchases that were kept as MANY others here. Lets not be surprised when they suddenly close their doors,

20
Jul

Posted by vdrsolo


on 7/20/17 at 3:31PM

Wow...JCPenney has lost my business....not due to local employees and store, but due to corporate policy. I order most of our stuff online because our store is a small strip mall store. Styles, colors, and sizes are limited. I normally order a couple of different sizes in a style in different colors and return the sizes that don't fit. ALWAYS WITH A RECEIPT AND TAGS ATTACHED! So today, I went to return something to the store (with a receipt, brand new with tags) and I was denied! Apparently, I am abusing the return policy by making too many returns (they need to look at how much I spend and keeping and the returns are MINIMAL compared to that)! I can only think of one time in the past year where I did not have my receipt and actually just did an exchange for a different size. So now I have been banned for 180 days by a third party company called The Return Equation! I called them first...talked to someone with very broken English and they said I could file a dispute for each receipt which can take up to 60 days. I called the JCP credit card company, they only manage it, so I called JCP Corporate who was VERY RUDE to me and made me feel like a criminal and who said I needed to call TRE (The Return Equation company who was hired by JCP). I can understand if I was abusing the system by repeatedly making returns without a receipt but every return I make is with a receipt and with all tags on them, unworn! UGHH...I have been a very loyal customer for over 15 years and buy the majority of our clothes and household items from them. I would love to know if there has been a formal Facebook page created or class action lawsuit.

20
Jul

Posted by NOMOREJCP


on 7/20/17 at 1:58PM

Called corporate office they said they did NOT set the benchmarks for the return policy TRE did, I paraphrased my question three different ways....JCP hired TRE JCP gives TRE the information to process according to their corporate policies.....JCP constantly denied having any control over it. Absolutely ridiculous.....no one can give the limits of the new policy NOR the effective date....they just keep saying review your report to see if it is correct....my question again.....what is the benchmark. This is most difficult to believe in this age of full disclosure and public records being open to all....how can a company not be responsible for their decisions and able to EXPLAIN THEIR POLICY. Think a boycott is in order.

19
Jul

Posted by Disturbed in the midwest.


on 7/19/17 at 3:26PM

AFter reading all of the above mentioned comments regarding JC Penney, I join the forces of reporting them to the BBB. This is ridiculous! My mother, 87 years of age, with physical disabilities was denied a return. She has been a loyal customer for over 60 years. This is the only store that she is able to get to that has nicer clothing for her. She has never spent more than $150.00 any one month. She keeps every blasted receipt, and always has the receipt when she goes in to exchange or return an item. She was denied a return, refused a "due bill"; thus, closed out her account. Now, she received a letter from JC Penney telling her that she still owes the amount of $90.00, but they deny her the right to return /exchange the items! They also offered her the chance to reapply for a credit card in the future! Not ever going to happen! This is ultimate fraud on the company's part! (Also, when I called the Retail Equation, tried to ask for supervisors, and was spoke to / treated very rudely.)

19
Jul

Posted by Anonymous


on 7/19/17 at 10:58AM

Can I return a online order to the store.

18
Jul

Posted by LFP


on 7/18/17 at 10:56AM

NO LONGER WILL PURCHASE ANYTHING AT JC PENNEY

Just like everyone below. I have been a loyal customer for more than 25 years and recently I have been denied a return with my receipt; and have been told to call The Retail Equation that only has a Pacific Standard time telephone number to rectify the situation. Unfortunately the personnel at The Retail Equation facility were very rude and told me that all they could do is provide me with a Return Activity Report that includes return information from 2011 to current. They cannot tell me what if anything in the report is causing the denial of a return with a receipt. The only option they tell you is you can dispute the information in the Return Report. Every return listed states that a receipt was available. How does JC Penney expect that a consumer has the ability to verify activity back to 2011? And even if the consumer could, what does it matter if you do not know the criteria that has been set by JC Penney to classify a customer in a category such that the customer is denied a return with a receipt? I also tried to dispute the charge with the Bank for my JC Penney credit card but was told I cannot dispute the charge until I return the merchandise which I attempted to do several times. I plan to notify the Better Business Bureau and seek legal advice to determine my recourse and rights as a consumer so that I can receive the refunds that I am entitled to given that JC Penney's return policy clearly states that a customer can return an item with a receipt.

Like many of the other people who previously wrote, it is very disturbing to get treated as though you are doing something wrong when you are denied a return accompanied by a receipt at the store by an Associate and Manager. In fact I spoke to someone by the name of Camisha in the corporate department at JC Penney that agreed that this denial of a return is not commensurate with the Company's policy; is wrong; but she could not do anything for me unless JC Penney rectifies what is causing this to happen in its computer system.

VERY DISTURBING SITUATION !!

17
Jul

Posted by Jen


on 7/17/17 at 8:02PM

I am also a long time JCP customer who was not able to make a return and given a return denied receipt. I did receive a return warning a few weeks ago which was very embarrassing and made me feel like I was being dishonest. I have never returned anything at JCP past the return window and I always have a receipt. How can a store not let you return merchandise when you have the receipt and all tags are attached? and the back of the receipts states you can make returns with a receipt?? the sales associates nor the supervisor were able to explain this and when I called the phone number on the receipt they were unable to help and explain anything. I will be closing my JCP account and not purchasing from them as long as this procedure is in effect. I really like shopping at JCP but if they feel it is ok to treat customers with receipts this way, I will choose to shop at Target and Kohls from now on. I will also be putting in a complaint with the Better Business Bureau.

17
Jul

Posted by teatimecarol


on 7/17/17 at 4:16PM

I am a long time shopper at JCP and I am very upset with this new policy on returns. I purchased several items and when I returned one I was given a "warning notice" regarding future returns. When I had to return another item from the original purchase it was denied. I tried to explain that I purchased this item before getting the "warning" but the manager said she could not do anything about it. I tried calling the corporate office and was told I needed to contact the Retail Equation company which I did call but was told to put the dispute in writing. I wrote explaining everything and got a response today saying there "was not an error in my return", it was "due to overall return activity". Needless to say, I will not be shopping at JCP again!

17
Jul

Posted by Kim


on 7/17/17 at 9:19AM

I was only denied my return this week, with my accompanying receipt. I have a son who is battling leukemia, so I too, have been doing my limited shopping online and then returning what didn't work. I'm extremely disappointed in their new policy, so I too will not be able to shop there. I understand that some people may possibly abuse the return policy, but their should be some allowance for those of us in extenuating circumstances....not just a blanket policy with no opportunity to discuss why the frequent return. They'll no longer have my business.

15
Jul

Posted by Lolo


on 7/15/17 at 9:40PM

I had a very difficult experience at one of the Seattle JCP stores. I am a long time customer and use my JCP account regularly. I purchased a pair of shoes for my husband and they did not fit. I attempted to return them the next day and was denied the return by the sales associate. I called for a manager to explain the "abuse of returns". She could not, and only explained it was a new company policy. I left the store immediately with my family and we went to the Macys next door. I have never been so disgusted with a department store and the CEO of Penneys should be fired immediately. To treat long time customers with disregard is reprehensible. I expect an apology from JCP.

15
Jul

Posted by Kiki


on 7/15/17 at 6:30PM

I have been a loyal and faithful customer with JC Penney for 27 years.I am so upset with this new policy for limit returning items.I have a 5 year old autistic daughter that don't like alot of lighting n noise so I order alot online with JCP. I noticed some people are disabled on here also who order online. It saddened me to hear this. I spend so much money with jcp, and love there sales. When I order online I purchase 3 different styles, colors, sizes, etc. due to not seeing how they fit until I get them in mail. I don't wish to shop JCP anymore. They are losing many good, and honest customers. Also I must add everything I return has never been worn, tags still attached in the delivery package wrapping they came delivered in. Now I know one reason your closing, and losing customers.

11
Jul

Posted by NOMOREJCP


on 7/11/17 at 11:00AM

Shop for several family members and a friend that cannot go to store because of disability generally select goods together on line ALWAYS have a receipt for returns....now denied returns ........ridiculous and not fair for people that are disabled there needs to be an immediate change in their policy.....or at time of purchase provide a warning.....RETURNS may not be accepted and wonder why they are closing their stores?

11
Jul

Posted by Rhia


on 7/11/17 at 9:27AM

I love shopping at the JCP at North Hills, Raleigh, NC, but am confused by corporate's decision to use THE RETAIL EQUATION for tracking returns. Seriously? Refusing returns WITH a receipt? That is ridiculous and a good way to lose loyal HONEST customers like me - I've had a JCP account for 40+ years and literally spend thousands a year shopping at JCP. Corporate should develop an IN HOUSE tracking software program like the one Walmart uses and reasonably limit returns WITHOUT receipts.

09
Jul

Posted by Deeh


on 7/9/17 at 11:30AM

What are families with special needs family members suppose to do JC Penney??? This is discrimination!!! I can already see a MAJOR lawsuit coming on this one. I can't get a wheelchair into your fitting rooms and so I order online, which means many returns to the store but always with tags attached & receipt in hand. My family will no longer shop at J C Penney after being a loyal customer for 30+ years. I hope the store reconsiders this absurd policy.

08
Jul

Posted by Kristen


on 7/8/17 at 11:16PM

Wow! I am glad to see others in the same boat - JCP will lose many customers due to this game they are playing. I don't think they can legally implement an arbitrary change their return policies without informing customers at time of purchase. I am like the others - purchasing many things online and returning the items that don't fit. I always have receipts and return the merchandise in NEW condition. Today my returns were denied. Embarrassing and absurd! Unfortunately, I used my JCP credit card instead of my Amex for my recent purchases. I know Amex would be able to help but who knows what will happen now. I am not paying for items I can't use and should be able to return as I have in the past. Now I must waste time filing formal complaints and dealing with this crap - I am just stunned by their treatment of so many long term customers. It's as if they are TRYING to run the business into the ground.

08
Jul

Posted by Deb


on 7/8/17 at 8:15AM

I too received a printout from JCP that i could make no returns with or without a receipt, even if the tags are on the merchandise. What kind of a ridiculous thing is this? I do a lot of online shopping at JCP...i have issues with my knees and cant spend a lot of time walking around the mall/stores. When i order on line, i usually will order a few sizes of the same thing to make sure of fit and sometimes return it all if I don't like it. Also JCP will have different promos online than what is in the store. So you look at both to get the best price. Isn't that what we are supposed to do. I have been shopping with JCP for years!!!! I am terribly discouraged and angry that i can not make a return with tags on the merchandise and with a receipt. I should have this right!

06
Jul

Posted by Sandra Dee


on 7/6/17 at 12:40PM

I also shop for family members and was denied returns this weekend. I was very shocked to receive this "print-out" from some third-party company I have never heard of and whom seems to have been tracking my returns. Tried to get a store manager on the phone and was put on hold. Store manager, of course, never came on the line. I have spent lots of MONEY at JCP over the years. Thank goodness I charged the bulk of my latest purchase on my Amex card. JCP has definitely lost a customer. Never again. I'm done with JCP. Very insulted!

06
Jul

Posted by MadinIL


on 7/6/17 at 11:04AM

I too will be taking my business elsewhere. I could get behind limiting returns without a valid receipt, but I was just told that I cannot make anymore returns for 180 days b/c I have made too many returns recently, even though every one was accompanied with a valid receipt, on my JCPenney card, and still had the tags attached. As with many of the others below, I frequently purchase multiple sizes online or even in the store and try on at home. If that is too inconvenient for a retailer, then I will take my business elsewhere. I am also bothered by the claims on The Retail Equation website, making it seem as though someone with my buying habits has a shopping addiction. I would prefer JCPenney update their policy to limit the timeframe for returns and require tags to be attached, etc then punish me for preferring to make final decisions at home. JCPenney had recently become a "go to" store for me, however I will not be making any purchases there unless this new policy is changed.

05
Jul

Posted by Sharon


on 7/5/17 at 6:22PM

I AM SOOOO angry with JCPenny!!! I think a class action lawsuit is what we need to do! I am a VERY loyal JCP customer since I was 17. How dare they tell me I can't return with a receipt. NO WHERE does it state on my receipt or on their website that I can't return. I have filed a complaint with the Better Business Bureau and I suggest you all do the same! I also will be writing a letter to the CEO, of course you can't call him or email him. The address is 6501 Legacy Drive, Plano, TX 75024 - Attn: Marvin Ellison - CEO.
I will NEVER shop there again. I too like others buy a lot online, how can you not. They entice you with 30 % off coupons every other day and like others sometimes I am not sure what size I am. I can not believe with the climate of big stores the way it is they would jeopardize their client base by pulling this crap with their loyal customers.
I am also calling the local news papers. I will tell anyone who will listen to me that this is not right. YOU can not change a policy and NOT notify your customers. I am beyond angry!

05
Jul

Posted by Matt


on 7/5/17 at 12:38PM

BEWARE -- For those of you have been blocked from returning items to JCP, in spite of what your receipt says:

I checked JCP's website and the return policy posted on their website does not match their actions. The website is not accurate. It mentions nothing about a right to block someone from returning items who has already returned a lot of items. JCP should be held accountable for this discrepancy. This is misrepresentation.

I have spoken to a representative as well as a supervisor with The Retail Equation and they are unable to give customers the CRITERIA they say JCP has set up for blocking "abusive" returns. The Retail Equation staff said they do not know what the criteria is. By the way, the term for returning a lot of items should more accurately be called a "high return rate." There is no reason to attach the term "ABUSIVE" to simply returning a lot of items with tags that have never been used. Frankly, I doubt a female manager would have used this term.

I hope someone in JCP management will read this and weigh the consequences from this decision. It's hard to get back customers once you've lost them. I think JCP management owes some of their customers an apology for not doing a better job of educating their customer up front at the time of purchase, or better yet in a letter to all JCP card holders that their return policy has changed. Come on guys and gals in JCP management, step up.

29
Jun

Posted by Matt


on 6/29/17 at 11:10PM

I'm wondering if JC Penney's is struggling.

Today (June 29, 2017), I was told by a JC Penney employee that I could not return any items, even though I had my receipts, and all the items had tags on them. All 3 of the receipts specifically stated that I was able to return the items. Like many of you, I prefer to try on clothes at home, where the lighting and mirror are better, so that means I have returns. Apparently Penney's (or the 3rd party they hired, The Retail Equation) thinks my return rate is excessive.

Since Penney's new return policy was not posted anywhere I asked to speak with the store manager. The store manager actually let me return my items today only (Thank you very much), however he suggested I contact The Retail Equation in Irvine, CA for more detail about why my returns were denied.

A company with EXCELLENT customer service would have ideally notified all customers well in advance with a letter that their store return policy was changing, rather than wait for the MOMENT in the store when a return is denied. I was frankly embarrassed in the store.

It's interesting to me -- JC Penney had no problem accepting my Penney credit card charge a couple of days ago, even though I was on the verge of returning too much, in their opinion. The optimum time to educate consumers is BEFORE a purchase is made.

I buy a lot from Penneys, although now I am hesitant to buy anything here at least for the time being. Yesterday I selected some items to order on line, and was all ready to check out. I'm thinking maybe Penney's does not want our business.

I'm hoping JC Penneys management will reconsider this policy.

27
Jun

Posted by No longer a jcp customer


on 6/27/17 at 10:19AM

I am contacting a lawyer or at least disputing charges on my bill. I ordered two shorts online and not sure they are going to fit and have a pair of jeans to return. Tags and receipts. Found out they are limiting returns With receipts. That's with receipts. I don't see it posted anywhere in the store or on the receipts this policy. I get it if it's without the receipt. If I had known this I wouldn't have bought anything online. The people in the curtain department encourage to buy a panel of a few curtains you like and figure out what you want and then return the others. Sephora stands behind the makeup and return if you don't like. Do not shop here anymore all items are final sale even with a receipt. I have shopped there for years and recently embarrassed online for returning something with a receipt. I am now doing my shopping elsewhere. I shop at the bel air store but have been to white marsh also and the workers not all but most are rude. The store is a junk hole and the bathrooms are disgusting. If they put as much effort into the store as they do embarrassing their customers they'd be ok. Most of the registers are closed and you have to find someone to wait on you. I true that d something with a receipt because it didn't fit and not only was I told I couldn't do that she asked how did it not fit too big or too small. What does that matter. I'm done with that store.

27
Jun

Posted by Steffie


on 6/27/17 at 10:03AM

I advise everyone to call the corporate office and let them know. Had I known I couldn't return items with a receipt I would t have been shoppingg there. I prefer to try on clothes at home and return whatever doesn't fit with a receipt and the tags. I get if they want to figure out the people who don't have receipts but what other store is everything final sale even if you have a receipt. No more JCP.com either. They expect you to buy online and not be able to return. I have a lot of returns if something doesn't fit but that's because I shop a lot and spend a lot there. I am a platinum card holder and was told by the cashier when I retained a shirt that didn't fit with the receipt and tags uh oh no returns for you and embarrassed me online like I was some criminal. Bi said even with a receipt. Had they posted that you can no longer return with a receipt I would shop somewhere else or at least make sure I tried it on there. This was a t white marsh mall where they like to close off dressing rooms with junk so you can't get in there and they don't have to clean them. I said ok noore shopping here treating me like that. The people who are stealing and returning with no receipt are they being humiliated or is it the platinum card holders who've shopped there for years. I am boycotting this store since everything is considered final sale even with a receipt and I was told today even if you buy something and even exchange it for another size it counts as a return. Let's show them that treating the honest loyal customers like that isn't ok. They almost went out of business a few years ago treating the customer like idiots when they had that CEO who was insulting. They not only need to change the policy of retuning with receipts and work on the real criminals but they owe an apology for putting people in these situations and having teenagers working there saying uh oh like you're some criminal. I shopped there several times a week so because a shirt doesn't fit they don't want my Business anymore. Whoever thought this was a good idea is going to see it wasn't.

26
Jun

Posted by mary206


on 6/26/17 at 9:13PM

I am glad to learn that others have had a miserable return experience at JCP. I just had it today and and still waiting to hear back from a store manager (in Seattle, Washington). I order online because store selection of petite sizes is so poor; I also don't like to try clothes on in a store because I value my privacy, so I need to make returns. Suffice to say that I won't shop there if I cannot make receipted returns for 180 days because some outfit called The Retail Equation has a fancy algorithm to track my purchases and returns. There is plenty of news these days about retail brick-and-mortar stores closing, and return policies such as the one JCP now has will drive customers right to Amazon and Macys and Ann Taylor and Nordstrom and other retailers who understand that sometimes we need to return things. As a contrast experience, just last week I returned a dress to Nordstrom that I purchased over a year ago, no one batted an eye

25
Jun

Posted by Bobb


on 6/25/17 at 10:42PM

There are many law firms I suspect would be interested in a class action. I know of only one which would consider it if enough people contacted them on their website. Although they are based in NY, they accept class actions representing anyone disenfranchised by corporations in the US. They are Wittels Law and can be found online. Recently they represented a class action against Time Warner Cable. Tell everyone you know who has been adversely affected by JCPenney and The Retail Equation.

24
Jun

Posted by Susiemc


on 6/24/17 at 1:02PM

The same thing happened to me yesterday. I returned a top which I bought in the store, had my receipt and the next thing I knew I was reading this printout saying they would accept this return but that I could not return ANYTHING for 180 days. I could not believe it. I buy for several people in my family, usually online, and sometimes I do return items for various reasons. Sure glad I haven't bought anything was very expensive. But that's not the point. I talked to the store manager and I did call the number on the receipt. Both said there was nothing they could do about my issue, that it is now store policy. Would have been nice if there would have been some type of warning before they just stop letting you return things. I have always had my receipt and return within a couple weeks. You wouldn't think this was even legal, I don't know, but I won't be shopping at JCP again. I hope they read these comments. JCP has been suffering for quite some time, I think this policy will bring them down.

23
Jun

Posted by cindee


on 6/23/17 at 4:30PM

I had the same problem with jcp recently... how do they know we returned multiple items? Do they also know i bought something else? Are they dishonestly tracking our credit cards? Anyone an attorney who can answer me, A now former regular customer at jcp? I buy all my clothes there. I am now not permitted to return until 180 days? Sandusky, ohio store had about 6 people in the whole store this day i went in... do they really want to aleinate a regular? Oh, its their loss..goodbye jcp!

22
Jun

Posted by Anonymous


on 6/22/17 at 3:10PM

I shop quiet a bit at JCP for my family. As my husband and kids are busy, I end up buying clothes for them. At times, I have had to return/exchange merchandise due to fit or color or material. I have always returned the merchandise within a week or 2 of purchase in its original condition with the tags on and with the receipt. Couple of days ago while I was, my receipt return came up with a warning saying "Future receipted and Non-Receipted Returns May Be Declined" To my surprise, I was told that I can't make any returns for 180 days. The sales person did not have any idea as to why I received the warning. I came home and downloaded the Return Activity Report from the web site mentioned in the warning slip. The report lists all of my returns since 2012. My total number of return transaction to date is 44 times which averages to 7/8 returns per year. The latest return listed in the report was an "even exchange". When questioned of its appearance on the return list, I was told by the Manager that even exchange shows up on their return list as they first return the item and then sell it. So, of the 44 return transactions since 2012, some of them are even exchanges as well. I called TRE customer service mentioned on the return warning to find out the reason behind this. Unfortunately, they said that they provide the report to JCPenny and it is the store that makes the decision on denying returns. I called the store and spoke to a Manager and she said probably I had many returns without receipt. Luckily the report shows that there was a receipt for every transaction. I took the report in person to the store hoping that they could resolve the issue. After looking at the report, the Manager pointed her finger to the TRE and said that JCP had nothing to do with it. She even made a call to TRE and the representative told her they could not override the decision. So basically neither TRE or JCP knows who controls this and how to override this. I am frustrated and will not be buying at JCP anymore.

21
Jun

Posted by Questionable Practices


on 6/21/17 at 6:49AM

I just read the above JCP return policy. It says, " with JCP hassle free return policy, you never have to keep unwanted merchandise". JCP's agreement on all receipts also says "this purchase is eligible for refund or exchange". Both of these statements are false. They refused my return for 180 days. Punishment? There are NO notices posted stating that their agreements, and above posted policy, are false. Is there a limit on purchases, also? I can guarantee you there isn't. I believe that JCP is the party who is committing fraud.

19
Jun

Posted by wadelle2


on 6/19/17 at 9:33PM

I love JCP and do most of my family's clothes shopping there. I always use my JCP card and always have a receipt when I do my return. We have a busy family life, so I often buy clothes, try them on at home/have kids try on at home and return what doesn't fit. I return items quickly, clothes are unworn with tags in tact, always with a receipt, and payment always goes back on my card. We still spend a lot of money at JCP, and I pay my card on time. Today, my first receipt return came up with a warning and the second receipt return was denied. I was shocked. The clerk said she couldn't provide any information and I had to call the number on the denied report. When I called, they said I could not do another return EVEN WITH A RECEIPT for 180 days. I asked what the return limits were but they did not have that information. So here I am a loyal and regular JCP cardholder and customer being penalized for doing frequent business with JCP that includes a percentage of my purchases being returned. I went back to a register and spoke with a manager who was apologetic but unable to help. Bottom line is that I am banned from any returns for 180 days. I am outraged and will NOT be shopping JCP any longer. No wonder bankruptcy rumors circulate around them if this is how they treat their best customers! RIDICULOUS!

16
Jun

Posted by Anonymous


on 6/16/17 at 4:38PM

I buy most of my clothes on JCP.com as I wear petites and the selections are horrible in the stores. I probably return half of what I buy because I usually order 2 sizes in an item hoping one will fit. Today I went to the store to make returns of online purchases with tags and receipts and when I got home and organized my receipts, I found a receipt stating I was being "warned" and will be declined from further returns at JCP. I called the number they provided to the TRE and they said I was banned from making returns at JCP for 180 days. I feel pretty humiliated by this as I am a good customer at JCP. And to add insult to injury, early this morning unbeknownst to me that I was on some warning list, I ordered 4 dresses online and now I can't return them since I received the warning later in the day. I am positive this will be my last shopping experience at Penneys and will be buying petite clothes elsewhere regardless of the fact that they will cost more money.

06
Jun

Posted by Shygranmother


on 6/6/17 at 7:46PM

Today I had to go through 3 people to receive money for return items I had purchased on JCP. Credit card. They said it is policy to get a credit on your card or a gift card. I told them I didn't want either. The purchase was made 3 months earlier, the receipt was in tact and the credit card balance was zero. I don't want to be forced to spend my money at JCP. The manager said corporate would send a check- I shared I'd rather receive a checks in 10 weeks than to let JCP hold my money until I decided to shop there again. Absolutely not! He finally decided to give me the cash (under derest ) "I'm not supposed to do this" he said. Because of this policy, my visits will be fewer and I won't use their credit card.

22
May

Posted by Lost Customer


on 5/22/17 at 8:35PM

I spend tons of money at JC Penny's annually. Last week I asked to even exchange an $8.00 womens t shirt for the exact same one because the original purchase had a seam unraveling after the lst wash. The customer service lady said because I did not have the receipt I had to pay an addition $2.00 because the price may have been cheaper the 1st time I bought the t-shirt. Have I gone mad? Its an even exchange for the very exact same t shirt I bought two weeks earlier. So I am penalized $2.00 for their poor clothing quality and it was so little at the time I just paid it and left but what an idiotic and random policy. Or it may have just been made up by this particular women. Any wonder I dumped the $100 of other clothes in my basket and just left the store ticked.

16
May

Posted by SHOREQ70O


on 5/16/17 at 3:21PM

I return about half of what I buy online. Now they are staying I can't return anything for 180 days, because of 2 many returns ....all with receipts..BIZZARE

07
May

Posted by wes13y


on 5/7/17 at 9:48AM

I will never be shopping at JcPenny again in my life and will advise others to do the same. The first time I ordered the money was left in my account for over two months. The second time I ordered online and made a return. When I returned the item they charged me for it again. This charged another $497 to my account. Now my account has been overdrawn and I've been told I'll be without the money until someone calls me back, within two days at the latest. Now on to figure out what fees I owe the bank for a $500 overdraft thanks to JCPenney

17
Apr

Posted by Jennifer


on 4/17/17 at 3:30PM

Ok we bought a dress that was a size 7 the bottoms fit but the top needs to be a 9 can I exchange it if I have the receipt?

17
Apr

Posted by Gigi


on 4/17/17 at 11:53AM

Don't lose your receipts people! I have never had any problems returning things at JCP. If you lose your receipt what do you expect them to do? JCP has lots of great sales so even though you MAY have paid $50, the item could have gone on sale for $29.99 with an extra percentage off. So why should they throw $50 at you without proof? It is a business after all! They can't babysit you so you don't lose your receipts.

12
Apr

Posted by Draven


on 4/12/17 at 2:19PM

I had the worst experience I lost my receipt so not good I my part but the way I was treated after was horrible. The cashier acted like I robbed a bank or stole his mothers silver. I ended up having to leave without an exchange or anything done. I was embaressed because it started a chain reaction of dirty looks from customers because of the way I was treated.

22
Mar

Posted by Jlo


on 3/22/17 at 2:21PM

I was returning a jacket today at jcp with the receipt and the receipt that paid off the jcp credit card. The sales associates wouldn't allow me to return it without the actual jcp credit card which my mom owns. I wasn't asking for cash back or crediting back to a different form of payment, just back to the same jcp card. Soooo annoying. Now i have to cross the border again next week with mom just to return this item....Ugh!

06
Mar

Posted by sexynanna


on 3/6/17 at 11:16AM

I bought a couple shirts on my credit card on feb.5 and i need to return them i have the recipt but i dont want them to put the money back on my card i want cash back does anyone no if they will give me cash back.

04
Mar

Posted by luv2shop


on 3/4/17 at 8:24AM

I tried to return a sterling silver ring under $60 to a closer JCP in my area. The sales lady in the jewelry dept. asked if I could return it to the store I originally bought it from. She said it would hurt their sales because they were a smaller store compared to the JCP in the mall. Then she asked if I could possibly come back the next day to return it. This was extremely inconvenient for me, so the following week I went to the original store to return this ring. The sales lady at that store told me the other store should not have told me that. I am so disappointed because I really like shopping with JCP, but not worth this kind of hassle. I buy and return things all the time with many retailers and it's always hassle free. I probably will stay away from JCP after this.

24
Feb

Posted by Anonymous


on 2/24/17 at 7:56AM

Some people try rippi g the stores off by buying merchandise when the price is low and then wanting to return it when the price comes back up so they can make a few bucks off the store. Its sad that stores have to have strick policies on returns but if you just save you receict you wouldnt have any problems. Now how hard is that. I love shopping at jcpenney and I will continue to do so.

15
Feb

Posted by Shirley


on 2/15/17 at 10:39AM

I had to return 3 items only, the other many items fit perfectly. Thank you.

15
Feb

Posted by Shirley


on 2/15/17 at 10:34AM

I had to return a few items, but the many other items fit perfect. Thank you.

07
Feb

Posted by JCPENNY MAY ROB YOU IF YOU LOST


on 2/7/17 at 6:47PM

Big retail nightmare! Their policy states that no receipted returns are hassle free & based on the last lowest sale price in the past 45 days. What they will not tell you is that the machine calculates the lowest sale price in the past 45 days for them. They then manually subtract additional 80% on top of that leaving you with an extremely low amount on the return so that you do not want to return it! Is a very deceptive practice the return process is hasslefree because you were so shocked that you don't even know where to begin with the rebuttal. The policy which they have a ties online is not congruent with their practice in the store it's very deceptive I'm not certain if it's legal but I am 10 to report it The item I was returning last
Sale price was $199 for based on their policy I would not have received full price but I would have received $199 sale price after they applied percents extraction I would have received $40 as a refund without a receipt this is clearly robbery I am not certain how to proceed with this I'm sure it happens to people all the time and when I have any ideas to help boycott this process! It seems if you use cash or loose a reciept your treated like a criminal!

29
Jan

Posted by Anonymous


on 1/29/17 at 4:37AM

OK I paid 60 plus tax on two pair of pants at jcpennys. Lost my receipt. And was giving 15$ and 7$ for them.Really crazy

13
Jan

Posted by SG


on 1/13/17 at 5:32PM

I received a gift card as a birthday present. With the gift card I purchased an Armitron watch in fine jewelry. I didn't keep the receipt, When I got home the watch didn't work. So I took it back to see if they would check and see if it was the battery. The clerk said she couldn't. And they do not give refunds or exchanges on fine jewelry without a receipt. It's understandable that you need a receipt, I get that. But it's really bad customer service when they could care less that you just spent $50.00 for merchandise at their store and you can't even use it until you pay someone else to fix it!!!!! No wonder J.C. Penney isn't doing well financially even after the revamp and upgrade they recently completed. Maybe they need to upgrade their customer service. Gone are the days when it was important that every customer left happy!

12
Jan

Posted by Anonymous


on 1/12/17 at 8:49AM

Ok so 2 weeks ago I bought a dress from Fashion Mix Alteration Services and 1 week ago was Junior Girls dance. I took advice from the lady that was helping me out on the dress. She told me the dress should be nice and tight so when I bought it a week later the hook from the back of the dress broke when my friend was helping me getting ready. I never got to wear the dress any where and at Fashion Mix Alteration Services were telling me I can't have a refund!

09
Jan

Posted by LoriVincent


on 1/9/17 at 10:27PM

I purchased a formal dress. I removed the tags and put it on. I zipped it. I had to have a friend hook the hook piece though, and she noticed that the neckline piece was unsewnbor unglued. Am I able to return a defective dress?

06
Jan

Posted by db


on 1/6/17 at 7:03PM

January 6, 2016
Purchased a pair of Dockers slippers for my Husband for Christmas at JC Penney�s on
December 6, 2016 in Uniontown, PA.
On January 5, 2017, my Husband brought to my attention that the slippers had come apart in the seam.
The next day, January 6, I went to JC Penney�s in Morgantown, WV where I live to exchange the slippers for a new pair.
When I presented the cashier with the defective shoes and the receipt, I was told they could not exchange them. The one cashier said I had bought too small of a size and that there was no box. She said they had been worn and they could take them back. The other cashier suggested I buy a better quality like uggs. I asked to speak to a manager. Amanda (a manager) appeared after I had waited quite a while and said the shoes had been worn and also, that they were purchased on December 6 which was past the 30 day return policy. They would not be able to exchange them. She suggested I contact Dockers, the company that made the shoes. I kept trying to explain that these were a Christmas gift and had only been worn a few days since Christmas. They were clearly defective. They should not have come apart after being worn such a short time.
I called a customer service number and gave the lady my email and phone number. She agreed that I should have received another pair as they were defective. However, she could only have someone contact me. She said different JC Penney stores had different return policies. That seemed odd so I called the corporate office. The lady took the information from my store receipt and said she would submit it and the General Manager would contact me in 24 � 28 hours. So I will wait for the call.
Please note that I contacted the manager at JC Penney�s in Uniontown, PA where I purchased the shoes and she said it was ridiculous that Morgantown JC Penney�s would not exchange the defective shoes.
She said she would be happy to help me if I brought them there. This is what I most likely will do. It just seems outrageous that a JC Penney�s would not stand behind a product they sell. I pointed out to them that spend quite a bit of money in Penney�s on a weekly basis. This is absolutely ridiculous!!! I just want a decent pair of slippers for my Husband. Thank you

04
Jan

Posted by Therese Kyker


on 1/4/17 at 11:59AM

Jcp states you can purchase online and return to store. Be aware you cannot do this if you used PayPal as a payment method. The site should state this. I had corporate involved and still couldn't. Called PayPal and they said they are just stupid because all other retailers can credit back to PayPal. This was for a 500$ purchase. No, jcp I do not want a store credit for 500.00

04
Jan

Posted by UNSTATISFIED


on 1/4/17 at 11:42AM

Do Not Order Appliances From Jc Penny... You Will Have A Hard Time With The 1-800 Number Trying To Get A Hold Of Anyone To Talk With About Your Concern. I Have Called Numerous Of Time Only To Be Hung Up On And Waiting On Hold Over 30 Plus Min To Not Speak With Anyone. I Ordered My Appliance In December At The Store To Only Be Told I Will Have To Wait Another Month For It To Be Delievered The Day Before Delivery. Robert And Jed (so Called Store Managers) In The Appliance Department Are No Help At All And Instead Of Them Trying To Help And Be Customer Friendly They Made The Situation Worse. How Do I Talk To Someone To Return My Order Before It Is Delievered Were I Do Not Have To Wait An Hour On Hold????

01
Jan

Posted by rebecca


on 1/1/17 at 7:26AM

I bought a coat for my daughter on black friday. When she opened on christmas we found out it didnt fit. Took it and my reciept back to jcp and they were gonna allow me to exchange it. When they didnt have a different size they refunded my all my money. They were very nice and very customer friendly! Some people are complaining about a gift saying this price on a tag and not getting but a portion back when they didnt have a reciept. Jcp runs alot of sales with the original tag price that coats tag said $150 i paid $15 and $15 is what i got back.

29
Dec

Posted by discouraged patron


on 12/29/16 at 11:39PM

I was given a pair of ladies pajamas, wrong size with 50$ price tag still on the set. Mother in law purchased this gift in Colorado prior to Xmas so mail would reach us in GA. At the store here in ALpharetta the clerk told me all I would get is S10.70 for a S50.00 gift I could not possibly wear or exchange into my size. I had just had surgery that week and it was very difficult to get down to the store in returnable time. There was not even enough on the refund card to purchase even clearance items in the store.Yet I returned a new pair of 50$ pajamas. Cruel policy

27
Dec

Posted by Anonymous


on 12/27/16 at 2:17PM

The left shoe fit great, but the right shoe was very loose especially around the heel. I could barely walk without it trying to fall off.

26
Dec

Posted by JJ


on 12/26/16 at 8:31PM

My husband buys jeans at JCP and sometimes gets the wrong size. Because I'm at the mall more often than he is I exchange them for him. I didn't think it was necessary to have the receipt for an even exchange so sometimes wouldn't look for it. In November I tried to return a gift for merchandise credit and was handed a piece of paper that said my return was denied because I'd exceeded my # of returns without a receipt. This was my first return without a receipt in years, but it turns out each exchange counted against me. I can't find anyone at JCP who can tell me how many returns a person is allowed without a receipt. I don't know if they drop off after awhile or if I'm banned forever. But it would be nice if they would disclose that somewhere, including the fact that an exchange = a return. If I'd known that I would've used the receipt for the exchange.

24
Dec

Posted by Missangelvoice


on 12/24/16 at 5:30PM

Bought a refrigerator with assurance from the salesperson that if if it didnt fit, just dont have them install it and there would be a full refund. 3 days before delivery,I did re measure the space and it wouldn't fit for sure so I cancelled that item with major appliances dept over the phone, no problem they told me, they would cancel it and do the refund. However the fridge was on the truck along with the other items to be delivered. I told them not to even take it off the truck, they didnt and said they would scan it back and do a refund. 4 separate calls since then and that item is still on my account and every time I talk to someone after being transferred every time back and forth that item is still on my account. To say the least frustration is rampant for me and I dont know how or who to get this resolved. I will never use my Pennys account again.

15
Dec

Posted by MReis


on 12/15/16 at 1:37PM

My husband received a watch from JC Penney as a gift. He doesnt wear watches due to his job. So, he went to return it (having the gift receipt) and he can only get a gift card? Not acceptable. We don't shop at JCP. And so now we can either keep the useless watch (that's too big anyways) or get a gift card to a place where we don't even shop! There isn't even one in our town!

14
Dec

Posted by LW


on 12/14/16 at 8:08PM

Can I return online ordered items at my local JCP store that were sent directly from the manufacture or seller?

12
Dec

Posted by Aida


on 12/12/16 at 5:39PM

I ordered a polo shirt on line. It was too big. In my receipt.it says I can return it for exchanges or refund in any jcpenny store or mail it. When I went this morning at Winfield Jcpenny the representative told me they could not do any on line purchases for in store exchanges. I told them it is even written in my receipt that it can be done. Why are they making this hard for customers? Jcpenny just lost my business forever.

04
Dec

Posted by Anonymous


on 12/4/16 at 3:20AM

I don't see how much time I have to return an item for a refund.

21
Nov

Posted by Delilah Moon


on 11/21/16 at 7:31AM

I have zero issues w/ their return policies. First - don't wait more than 90 days. This is their policy. Why? Well as you can imagine, it's pretty hard to move swimsuits when they're returned in November.... Secondly, if you do not have your receipt; and you purchased via JC credit card or your own credit card, ask the associate to do a "charge look up". They can look up your receipt for you.

Finally - the refund is issued in the same format for which you paid. So if you used your credit card, it goes back to the same one. Depending on your bank; the refund may take anywhere from 2-5 days to appear. If it goes more than 5 days - contact your BANK FIRST. Usually the hold up is on their end.

17
Oct

Posted by Maelene


on 10/17/16 at 6:22PM

I bought 2,pairs of jeans with a gift card my daughter gave me for Mother's Day in May. I purchase one pair in May and the other in Jul. They both are too long for me. I finally got around to returning them today in Enterprise Al. I was told that they could not refund them to my gift card cause they don't do refunds after 90 days. I had my receipts and tags and it did no good. So now I am stuck with 2 pairs of jeans I can't wear. I asked to speak to a manager and was told she would tell me the same thing. Shopping at JC Penny's is over for me

07
Oct

Posted by Kc


on 10/7/16 at 5:42AM

I have a return from July with receipt and tags on item can I return it still?I didn't know if there is a cut off date with returns.

28
Sep

Posted by JCP Nate


on 9/28/16 at 8:44PM

All you customers with these false tales of how you were wronged need to stop. You all have left out key details that would explain why you weren't able to receive a refund. Follow the rules and have no problems.

25
Sep

Posted by Chiquita9296


on 9/25/16 at 7:12PM

I bought 3 blouses for my daughter, and of course been a teeneger she's too cool to wear them. I have a receipt, bought them 3 days ago and because I didn't bring my credit card they ask me for my ID and social security number, even with my receipt, oh and only two cashiers in all the floor. Why all the questions? For godness sake, I have the receipt... NOT EASY RETURNS AT ALL!!!

23
Sep

Posted by Saveeverything????


on 9/23/16 at 12:04AM

I returned an item on 9/12/16. The girl at the register was having a problem sliding my credit card to put the refund back on so she called a manager. The manager seem to get it to work and gave me a receipt. Well I just figured everything was good. I got my credit card statement 23 days after the return and it didn't show the refund. It had been 23 days so I didn't know where the receipt was. There was nothing I could do the refund will never be given. Long story short save ur receipt!

21
Sep

Posted by sissy


on 9/21/16 at 6:33AM

can I return a online purchase to a store for credit
the boots I ordered are 1/2 too big

15
Aug

Posted by Art


on 8/15/16 at 2:14PM

I purchased a mattress and boxspring. When placed on the frame of the bed it is too high. I called and was told there is a low profile 5" boxspring to replace the 9" but there is a $125 restocking fee. I sure wish the salesman would have told me this option. That's a lot of money I don't have for this exchange.

05
Aug

Posted by Gracie131


on 8/5/16 at 5:05PM

I'm very miserable. My husband bought me two pairs of workout pants and they were the wrong size and color so I took them back and was told that I couldn't have merchandise credit or exchange the pants on the spot or anything. She said she couldn't even give me store credit without a receipt. The manager standing right there echoed this. Are there two JCPenneys?!?! What's going on here? How could reality be SO FAR from what is printed and reprinted online? I have $70 worth of pants that I can't wear or use and it's just "too bad"?!?

24
Jul

Posted by Debmonte


on 7/24/16 at 8:54AM

I purchased Bassett furniture from JCPenney.The set is not even 3 months old and the pilloes are sagging and there is a run in the material.We paid over $3000.00 for this set and we are very very upset that we can not return it.They sent out a "Specialist " who said it was normal wear.We are senior citizens,no kids or pets,the set is 3 months old what is it going to look like at 3 years old? HELP!

04
Jul

Posted by Itsiko


on 7/4/16 at 11:39PM

How many days do you have to return an item with the receipt? Could not find it anywhere on site and the call center is closed.

25
Jun

Posted by Anonymous


on 6/25/16 at 4:42PM

If you purchased with a JC Penny Card, a credit card, or a debit card, they can take that card and retrieve the receipt for you if you don't have it. Hope this helps.

21
Jun

Posted by Cissie99


on 6/21/16 at 2:27PM

My husband tried to exchange his Father's Day gift for a larger size ....the clerk told him without a receipt they would not do it....

25
May

Posted by Dorism


on 5/25/16 at 4:47AM

My husband purchased a jewelry box ( the floor model) for me Christmas and one of the leg or bracelet supporting the leg crumble, like dry rot. I went to the store and wanted another one and they said I have to contact the manufacturer for part replacement. My husband spent $300+ and I feel I should get a replacement. The manager said there is no refund. Everyone has refund policy. I read their policy and it states a return policy for clothing, shoes, jewelry and other merchandise. So why can't I return a defective jewelry box?

24
May

Posted by MCB


on 5/24/16 at 5:26PM

Went to return shoes I had purchased but never used, I had the receipt but it got wet and it wasn't very read able but they could make out the product number. Needless to say, they ended up giving me store credit that was half of the prices minus $5. $60 for shoes ended up coming back to me for $34.99 because the receipt was damaged

12
May

Posted by Anonymous


on 5/12/16 at 6:49PM

I purchased a pair of dress pants for my grandson on a Friday. I took them back the following Tuesday and had lost the receipt. It says you will get last lowest price paid. I paid $27.99 and I was told I would only get $10 back in a store certificate. Needless to say I took the pants and left, what a horrible return policy.

10
May

Posted by Jo


on 5/10/16 at 6:51PM

Purchased a clearance diamond/silver tennis bracelet in Feb for my son's April wedding. Tried it on when it arrived, loved it and put it away for the special day. Day of wedding was FIRST time worn and the clasp broke and it literally fell off in a crowd of people. Clasp was clearly defective. Went to local store to see if I could replace it, it is no longer in stock. Clerk said she would exchange it if they had it. She referred me to customer care number on my receipt. They state there is nothing they can do and this bracelet has no warranty since I am over 60 days. Whaat? The 60 day policy shows nowhere except jcp.com and only then when you search for it. Customer service rep took 10 minutes finding it. I'm not looking for money back, only decent merchandise exchanage. JCP, what has happened to your quality? I'm a long time shopper and drive an hour just to get to your local store!

04
May

Posted by Anonymous


on 5/4/16 at 11:46PM

Obviously most people returning clothes have worn them and are done with them and now want their money back. How is the store going to resell used items? You actually aren't entitled to free clothing...lol

09
Apr

Posted by Anonymous


on 4/9/16 at 7:52PM

Ordered a necklace and ring shortly after Christmas. Received necklace but not ring. Waited for at least a month(no word from Penneys)Called Customer Service and was told retailer cancelled order, but card not charged. I have been thinking about this for some time(of course it was charged online) so called back last week and finding someone who actually helped, she did find out that ring was cancelled but the $106+ dollars was indeed charged to my card and had I not called back, I would have paid Penneys $106 for nothing! I was very upset by this as I was lied to the first time I called. I have shopped Penneys for many years,and find this to be a major reason for taking my business elsewhere. I will have to think on this matter, but will definitely not shop online anymore. Will make sure everything I purchase checks out with statement!!

10
Mar

Posted by Anonymous


on 3/10/16 at 2:36PM

I would like to know why I never receive a catalog with the 10 off 10 coupon (or any mailouts). I do a fair amount of spending at penny's, more than my sisters but they always receive the mailouts with the coupons. This is discouraging. Do I need to spend less, just asking.

28
Jan

Posted by ANNA


on 1/28/16 at 8:40PM

On January 4th 2016 i made a payment of $25 to my J,C, Penny credit card. I was then informed the payment had been received, in full. On January 27th 2016 J.C. PENNY took it upon themselves to withdraw another $25 from my bank account without my knowledge or consent. I WAS PAID IN FULL FOR THE MONTH OF JANUARY WHEN J.C. PENNY TOOK MORE OF MY MONEY!!! I was left with an over draft charge of $57 as a result of J.C. PENNY HELPING THEMSELVES TO MY CHASE BANK ACCOUNT AS IF IT WERE THEIR PERSONAL ACCOUNT!!!

24
Jan

Posted by ex customer


on 1/24/16 at 3:26PM

I've been a loyal customers for years -until today !I receivd a pair of jeans as a gift and just wanted to exchange the style -same price -I was informed that you can only exchange sizes ? New to me as I have done this before - I'm guessing they have chafed policies -nay be thats why there was 1 other customer in store !

22
Jan

Posted by Anonymous


on 1/22/16 at 8:19AM

I purchased a gift for my son for Xmas on my jcpenney credit card. It didn't fit. He lives in Staten Island & I'm in new jersey. I gave them the receipt for the item & told him to return it in Staten Island jc penney & I would give him the money thinking jcpenney would credit my account. When he went to the store they said they could not credit it back to my card since he didn't have my card. They could give him a jcpenney gift card which was unacceptable since he does not shop jcpenney. Since he had t b e receipt, I think this is rediculus & certainly not customer friendly.

18
Jan

Posted by Lesson learned


on 1/18/16 at 5:30PM

There are some glitches with the return policy. If you buy a clearance item it can't be returned. I purchased a night stand and decided to return it. I was told clearance items are not returnable. The sad part is this wasn't told to me at the time of purchase or noted on the price tag or in the return policy. I was going to buy something else in the store but I will go somewhere else.

06
Jan

Posted by Anonymous


on 1/6/16 at 12:10PM

my boy friend bought me a necklace, I took it off for volleyball practice in the locker room. later that night we had a wrestling match. one of the wrestlers stole the necklace from the other team. that necklace meant so much to me. could I take the receipt to the store he got it from and get another one?

03
Jan

Posted by Very Unsatisfied Customer


on 1/3/16 at 2:52PM

I bought two items and had a $40 discount coupon. I needed to exchange the items two days later to get a different size. But they didn't deduct the $40.00 off on the exchanges. They said I had already used the coupon. Now really this is not acceptable. I shop there all the time and now I will be closing my account and Ill also be contacting the Better Business Bureau as soon as I press the send button. Your Loss and terrible customer service !!!!!!!

27
Dec

Posted by Clueless


on 12/27/15 at 10:12PM

I bought a kitchen aid mixer with a gift card and part cash and I need to return it because my mother in law got one the day prior to us having Christmas at her house.. Will they issue me the refund on a gift card or will I get cash back???

17
Dec

Posted by rockswife85


on 12/17/15 at 10:45AM

I bought 2 pairs of jeans and a couple of tops online. When the package arrived much sooner that I expected I thought it was strange. Inside were men's shorts, a mans shirt and a woman's shirt, none of which I ordered. Nothing of mine was inside except the packing slip. It was for the items I ordered. Called JC Penney customer service. She said to wait a few more days to see if my stuff turned up and if I didn't want what I had already gotten I could bring it to a store. Of course my things didn't arrive, I called back and was told they couldn't refund my money because their computer showed the items had been delivered to my home. They said that maybe I was lying and just didn't want to pay. Hung up , called back and the next person said that I could cancel my order and they would refund my money.

14
Dec

Posted by pri


on 12/14/15 at 3:10PM

I bought two dresses from JCPenny on 29th Nov 2015. I went to return one of them on Dec 12,2015. I did not have receipt. I agreed for store credit as well. I had made purchase using JCPenny Credit card and my credit card statement shows the purchase. The lady at the counter tell me she is unable to locate the purchase. I give her date and my credit card along with photo id. Her database fails to retrieve any information. At last she tells me she will give me store credit of 32$ for a 49$ dress. I call customer care and credit card care about the issue asking to send me duplicate receipt. They inform they can't do it for store purchase. I had done the purchase using credit card and lady at counter refuses to acknowledge the credit card statement. I also own two other leading store credit card and they have always been very co-operative. I am done with JCPenny credit card after I settle the dress issue.

27
Nov

Posted by Zechary


on 11/27/15 at 5:38PM

I ordered men's black dress boots and received women's bright pink floral high heels. There was no invoice or receipt in the box. Nothing.

So I called JCP Customer Service and was told to return them to any JCPenny or to call back another day to have a return shipping label sent to me because their computers systems are down...

This is not going well.

19
Nov

Posted by B


on 11/19/15 at 11:14PM

If you read the above policy it clearly states that you may return an item with out a receipt however you will be given the lowest most recent price. I am sure it probably states the same on the receipt you lost. Not every customer service rep is nice I relize this but if you do not come prepared then the fault lies with you. Try a credit card it will keep a clear record of what you bought, when you bought it, and how much you paid. Be proactive ask if you can have one emailed to you if you have an issue being responsible for your purchase records. Or say "thank you for all you have done" to the probably very nice person who is trying to help you and has no control over what you get in regards to a return, they are working there to pay their bills not to put up with ungrateful consumers who can't keep their spending and record straight!

12
Nov

Posted by Never to buy anything from JCP a


on 11/12/15 at 6:54AM

My wife bought over $200 worth of clothes a week ago and during her transaction the system froze. She showed the clerk that the charge already posted to our account, but they made her pay for her purchase a 2nd time. All the while insisting that the other charge would be put back into our account automatically. It did in fact charge her twice! So now over $400 has been taken out of our account! We have not blamed anyone for the system freezing during the transaction. We will, however, blame the "associates" that handled this. It was handled poorly by anyone we've spoken too. The manager was rude to her employee before she ever spoke to me, "the customer". She then proceeded to tell me that I needed the card that was used to make the purchase, which has been DEBITED into JCP's account. The previous call my wife received had zero indication of this. They called and told her that the "money" was ready to be picked up. I told the manager that my wife did not tell me that, so rudely she told me she should have, among other rude comments. Not satisfied at all with the overall so-called customer service or the lack of urgency to return money to us that never should have been taken out of our account. Talking to us like we've done something wrong, implying that we have stolen something. Our experiences over the last week at JCP has absolutely disgusted us!

09
Nov

Posted by Charles


on 11/9/15 at 5:31PM

JC Penny's just charged 50% of price for item because my return was a gift and I didn't have the receipt. So if you purchase from JC Penny's don't lose the receipt.

07
Nov

Posted by Chrissybucci


on 11/7/15 at 1:12PM

Pathetic dishonest people working for you my sick mother returned over 500$ and couldn't find her receipt they gave her a store credit but only refunded her 33$ that's far from even half ripping off old ladies is ur thing go for it. You made her feel like a second class citizen I cannot believe that the workers you have at the JC pennys located at the high points Commons shopping center would treat an older woman in that way and then what did you actually do with the rest of the money it sounds like you have a bunch of thieves working for you shame on you I don't know what 7 on your side would think about this

02
Nov

Posted by heather


on 11/2/15 at 10:33AM

Every other store can process a return with the receipt AND NOT THE ORIGINAL CREDIT CARD!!!!! It was such a pain that I drove all the way to jc penneys for my elderly mother to return aher item and was told I can't return it because I don't have her credit card. Step up to the technology age!!!

31
Oct

Posted by IB Mom


on 10/31/15 at 4:46PM

I bought a set of white twin sheets for a bed I no longer have. I tried to exchange them for a queen size, which I now have, and they wouldn't take them b/c " the numbers on them wereno longer in the system"
I thought that Penny's was one store that wanted to make their customers happy but I guess I was wrong!

24
Sep

Posted by Anonymous


on 9/24/15 at 9:23AM

9/24/15- just now at the Jc penny store at Hawthorne Mall, Vernon hills, IL. Asked about the return policy as I want to return shoes I bought a year ago that are discoloring improperly. The shoe clerk and the line manager both said, returns are left up to their discretion and done on a case by case basis. Thus, returns are not "hassle free" as stated on the official Jc Penny web site. Ridiculous that a site will not follow their own corporate policy and that they can just make up stuff as they go along.

23
Sep

Posted by hgibson91


on 9/23/15 at 4:19AM

I bought a back pack on my jcp credit card, had it a month and the plastic part in the strap that tightens or loosens the straps broke...can I return for the full price?

17
Aug

Posted by Anonymous


on 8/17/15 at 7:51AM

All you people with rude comments must have never worked retail a day if your life. The reason your getting such a low price without a receipt is because things go on sale all the time. Withouta receipt a store has no proof as to how much you actually paid, therefore giving you the lowest price it's been in however many days they go by. Now, a lot of you may say that's not fair. Well it's not, but it's not the stores fault. Why is it their fault YOU lost your receipt? If money was really that important to you, you woulda kept it. Yes sometimes you happen to lose the receipt but you can't be mad at the associate for following cooperate policy.

30
Jul

Posted by Annoyed JCP customer


on 7/30/15 at 5:49AM

Bought a mattress with a 10 year warranty at JCP using my JCP card. The mattress failed, so I had to buy another mattress and get a credit issued to my JCP card. This is over 4 weeks ago. Seems the credit was issued, but cannot post back to my card account. Audit team is working on it, IT is working on it. I don't think anyone is working on it. Part of a nation wide scam to bilk JCP customers out of their money. WHERES MY MONEY????? Credit card is now is dispute.

28
Jul

Posted by Anonymous


on 7/28/15 at 9:07PM

I just went in to jcpenny today and i didn't have my receipt so i paid full price for the items and gave me back a whole lot less like ine item was $36 gave me $10.00. There should be a law against this. They keep our money to make a profit.

27
Jul

Posted by Wizard


on 7/27/15 at 1:36PM

My wife bought some jeweleries at the coral spring store the next day we went back to the pompano beach store and the manager was refusing to exchanged it because of the pre sales from the other store finally after I read him the policy did he made the return. And accused his coworkers at the coral spring store for sending customers to return items to others stores.

19
Jun

Posted by LS250


on 6/19/15 at 6:20PM

I have a JCPenny Credit Card. I lost the receipt for a shirt that I needed to return, and the store refused to look it up on my credit card and refund my money to the card, even though IT IS A STORE CREDIT CARD!!! I bought the shirt three weeks ago, and it is still in stock at the store! Kohls will allow you to return anything purchased on a Kohls card for up to 6 months for a full refund without a receipt. It's super easy for them to look up the transaction. Obviously, since it is their own card, they would know exactly how much I paid for it. In fact, I would think it would be easier to calculate a refund using credit card than it would be using a receipt even! It would be very difficult to commit any kind of return fraud this way, so WHY WON"T THEY LOOK UP PURCHASES MADE ON A JCP CARD!?!?

13
Jun

Posted by Anonymous


on 6/13/15 at 1:24PM

I have ordered wrong size in men's clothing in the past because my husband lost weight. When I was told about the fit by hubby, I immediately reordered the correct size by phone or online explaining to CSR that I had one or two wrong size items to return. They said to take to JCP Store for return. When I carried in the store for return, I explained to CSR that it was wrong size and I had reordered correct size. However, I was charged a restocking fee each time which makes it undesirable to order from JCP in case it is wrong size. Amazon doesn't do that and they are huge. I have been a JCP customer for 50+ years and a JCP credit card customer for 30+YEARS. I feel like I am penalized for every return from JC Penney. THAT IS A PENALTY I'm paying for.

10
Jun

Posted by Anonymous


on 6/10/15 at 9:36AM

I returned a bathing suit and a cover up on June 1 2015 they issued me credit back on my bank card as of June 10 still no money back on my bank card. I called the store she claims audit team looking into problem and there is a nation wide issue with returns. Where is my money Jcpenny?????? I will never shop there again!!!!

15
May

Posted by Jcpissed


on 5/15/15 at 7:45PM

I returned an item with my receipt a week after purchasing it . When I made the return I did not have my jc penny card with me . The sales associate issued me store credit . She insisted that I needed my card . I am very upset because now I am reading your store policy and NOWHERE does it state any such thing . It clearly says that it will be refunded back to original purchase method .

23
Apr

Posted by anonymous


on 4/23/15 at 7:16PM

Ordered comforter, waited over two weeks for lost order to be found. Three weeks later was told to reorder or list as return to be refunded. I chose to never order from them again. Now four weeks-still waiting on transaction\refund to take place!

21
Mar

Posted by anonymous


on 3/21/15 at 10:30PM

Went to return some pants that were a gift a month ago. It was a gift so no I didn't have a receipt got 8 bucks back on a gift card that sucks! Jcpenny sucks! Never have I had something so cruddy happen just like whatever that's the policy some 45% thing I have no idea what company jargon they were using on me felt like a joke. Never will I shop at Penny's again. I'll take my business else where!

19
Feb

Posted by Seasock1


on 2/19/15 at 9:41PM

Bought a dress for my mothers wedding. Paid about $70. Loved the dress, but I was broke so I returned it a week later without tags or anything and got a full refund!! Only wore it a couple of hours, but still they took it back. Thanks JCP!

22
Jan

Posted by Anonymous


on 1/22/15 at 2:19PM

I bought a pair of boots for my daughter and when I was checking out the sales person got me to sign up for jcpenny rewards telling that is such a great program that one of the perks is that if you lose your receipt they can look up your purchase well I lost my receipt and tried taking the boots back and I was told they could not do that and that they could give me store Credit but it would be20.00 less than what I paid. I hate being lied took so now I'm stuck with a pair of boots Thanks jcpenny

08
Jan

Posted by Anonymous


on 1/8/15 at 10:19AM

A friend of mine received a coat for Christmas, purchased at our local JCPenneys. It did not fit, so she returned it with the receipt for $125.00. They would only refund her














































































My friend returned a coat she received for Christmas with the receipt for $125. They would only give her $89,which they said was the return value. I've never heard of anything like this. I will not be shopping at Penneys anymore.

28
Dec

Posted by hatejcpenny


on 12/28/14 at 5:58PM

I had a gift for christmas and didnt fit, since it wad a gift , it cost 30 bucks when i returned it they only gave me a gift cardfor 8 bucks WTF I will never shop at jc penny again! They steal from there cust!!!!!!!

01
Dec

Posted by Anonymous


on 12/1/14 at 7:39AM

CAN'T get a gift receipt for something purchased on JCP.com

The online customer service told me that I could get one at the store. The store told me they can only access JCP.com computer system for returns. They don't even use the same computer system!

So with my receipt and products, I can't get a gift receipt. There is no way for the gift to be returned except by me. So weird...

And...why would I want to buy gifts from them now????

19
Nov

Posted by Mandarin McPhee


on 11/19/14 at 1:42PM

I had a mail order arrive that was the wrong item and called and the customer service rep said take it to the nearest store for a return. They processed it and the refund has not posted even though I was told it would be immediate. From reading the reviews, I am thinking this company is a scam and plays with your money for as long as it can. That is what all large corporations seem to do I guess when they are in bankruptcy--they cannot manage their business and when they fail, they expect their customers or the government to float them. Seems like all banks and businesses that are fat and bloated with their exorbitant executive salaries, they expect the government or some one else to bail them out. This country and it's government and business practices are going down the tubes.

02
Oct

Posted by Allie


on 10/2/14 at 7:20AM

Purchased bed sheets several months ago. Now the fitted sheets has fallen apart. No I do not have the receipt anymore. I purchased two sets. Now I am worried the other set might do the same. Will JCP at least exchange them for new?

06
Aug

Posted by Pie


on 8/6/14 at 7:43AM

Yesterday I went to the one in Santa Anita and return some stuff and they never put back my money in my card which I was really upset about.

26
Jul

Posted by mr..delgado


on 7/26/14 at 4:15PM

I had about 250$ WORTH of merchandise from jcpenneys clothes like a woman's dress a couple men's ties men's dress longsleeve button up etc,,and I lost receipt so I went the store in lodi ca, to return the items when I got their the manager said that he can give me store credit but the items will be half the price or some of them up to 80% off than the priceI paid for them I told him to kiss my ass and I wasn't too talk to the boss that's not right

21
Jan

Posted by Anonymous


on 1/21/14 at 6:06PM

I went to jcpenney in Glendale Calif this month and in my receipt they charged me for something that I did not buy. What can I do?

05
Aug

Posted by Gina M


on 8/5/13 at 7:36PM

I tried to return something to the ladies' undergarment area that had a tag and had never been worn. I was told that the return policy had been changed to 90 days ONLY. That conflicts with your internet policy. Please advise.

29
Aug

Posted by Debbie R.


on 8/29/12 at 6:16PM

...of the purchase ($36.70) had been charged to my debit card and the rest ($74.30) was...As we proceeded to exit the store, it dawned on her that, had she used her JCPenney credit card, she would...online banking and found out about those partial charges a few days later. We spent way over an ... even he saw the two partial charges had not been refunded, and of course we had no receipts for those. Just our bank statements that showed them coming out of our accounts. Everything done for the full amount had been done ... him. We have since given up on any refund from JCPenney and both filed disputes with our ...

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08
Aug

Posted by foxje79


on 8/8/12 at 11:47AM

... set for my fiance (quite a big deal) and used my sister's credit account because I could not afford it on my own. Now, because my address (the shipping address) was also entered in the billing address field, the order had been flagged for... out of someone to begin with! So, I had my sister call the bank card dep. and verify her identity and three days later it still could not be shipped! Out of sheer frustration, I even called the corporate-level boss of customer service and left a message; she never returned my phone call (her name is Carry Cater). Again, out of ...

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06
Jul

Posted by Anonymous


on 7/6/12 at 12:23PM

... to store option, which states that my order would be at the store for pick up in 4-7 business days. I placed my order on June 24 and ... they gave me the runaround. I do not appreciate this and I believe that the shipping time limit is false advertisement. At this point the only thing that I desire is a full refund!

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