Posted by Anonymous
I received two orders with the same items .How can I return the items in a fastest way, Can I just go to store near me in flushing queens NY ?
I made 2 purchases online as I have done before a few things didn't work out so I brought them back to a store in my area they won't give me my money back because it was payed with PayPal ...I m in a dispute now with my credit card acct. they are taking care of it but why did they take my order....I have done it a couple of times before now they say as of now we are not taking PayPal payments...I do not want a credit!
My return id is 2507080. This parcel had been picked up around 10-11 days ago from me, but I haven't received any refund yet. Now it's showing not refunded. What should I do? I'm not able to contact the customer care as the call is always busy, nor any support is provided through email. This is FRAUD. Return my money.
I never received my package and I was told there is nothing they can do-it was sent to the wrong address and they will not call to have to re delivered to correct address. The absolute WORST customer service I have had!!!!!!! I was on hold for over 45 the first time and hung up on then the second time I was on hold for 30 min and hung up on then the 3rd time I was on hold for 25 min and hung up on. Then finally the 4th time the agent stayed on hold with me until I got supervisor and supervisor was THE WORST!! Just kept saying it and issue between me and FED EX and "my problem" per their policy. DO NOT ORDER FROM HERE !! I REPEAT DO NOT ORDER FROM HERE!
Just return an item not happy with..
Paid cash for this.. in order to get the cash back must provide ID and phone number.. cashier say it's the refund policy..
If So where does it state on the refund policy of Forever 21 for cash back that ID required?
All other store does not required ID for cash refund.
I shop frequently at Forever 21, in store & online. Not anymore after I purchased multiple swimsuits online. Never stating they were final sale.
I was not sure of the sizes, since most clothing runs differently depending on the style & the material. I ordered 2 of the same. When I went back to the store with tags & security liners in place. I was told they were final sale & could not return them.
Lesson to self....do not shop in stores that cannot back up their own merchandise!
I bought 2 swinsuits at forever 21 website. It was my first and my last time. I took to the store to return, both with the protection liner, and all tags, and all receipts and they told me that swim wear are final sale. In any moment or even in the receipt show that. It is the worst shopping experience I ever had. It should at least have a screen pop up saying and explaining that it is a final sale. For me, it is just a way to get the customer's money and have no consideration or respect towards the customer. Horrible customer service
I am TRYING to return a blouse I ordered that just isn't worth $35. I keep reading that I need to include a "return form" filled out with a code. Yet I cannot find this form anywhere. I could return to the store, but I simply don't have time. (Which is why I ordered online)
I have the invoice & the tags on it. Anyone know where to find this return form?
I bought clothes online and the next day my order was canceled and they send me a email saying I was going to get full refund then I checked my account and says that I use debit and credit to buy the same stuff and I send and email and they say it should get authorized again in 24 hrs up to 7 days and then it says we are unable to authorized a canceled other once it's canceled so they just steal my money not once twice the price it was so instead of being 97 it cost my 194 wow great job Forever 21 not buying online again.
I was just trying to exchange my body suit that I havent try on. I purchased with 10% discount card that I have. They said becos I got 10% discout so they can't do the exchange for me. Wtf? I'm pissed I was just want to exchange not refund. You just lost another regular customer F FOREVER 21 Thailand CENTRAL WORLD. Btw staffs here mostly rude. Thumps down and I won't shop with you again.
I returned items to Forever 21 today and not only was the, supposed manager, unbelievably rude in the handling of my returns, I about freaked when she gave me a store card instead of $88 in cash. Needless to say, I am pissed. Apparently all the years I have shopped there I have used my debit card so never knew that the company is stealing from us. Not cool. I'm fighting this, what crap!!!!!!!!
Hey I bought a T-shirt from forever 21 and they didn't give me the receipt. I thought the receipt was in the plastic bag but when I came back home and I wanted to re-check if the receipt was there,The receipt was in there so I tried the top again and I noticed that the top wasn't nice at all and it wasn't my size. so I want to return my top but I don't have the receipt but the tag is still there. And I haven't where it yet. Do you think they will let me change to another top without the receipt but the tag is still there???
Do not order online from this store!! If you have to return an item by mail it ships back to California and for those of us in Michigan the cost to return is almost as much as the order! I figured I could just return it to the store here - mope - not if you just want your money refunded. Worthless return policy, may as well not even have one.
I bought a pair of heels a necklace and some rings for an event. I used an online coupon for the shoes and knew the jewelry would be final sale. When I got home and tried the shoes with my outfit they did not match so I decided to refund them. The only receipt I had did not have the items listed, just my total. I asked if I can still get my store credit and they proceeded to look up my order on the computer. THE LADY SCANED THE WRONG ITEM at time of purchase so I got accused of stealing the shoes I paid $17 dollars for. These employees are clueless and do not pay attention. I left with luckily with the shoes but no place to wear these.
Forever 21 System or service is hilarious.. Their employees have no clue where anything is they do not help the customer if you need to make a return a day after you buy it they will not give you cash back they give you store credit even if it's on warm with the tags and receipts they are totally a joke .. Your countryside store in Florida is a joke as well the management have absolutely no respect for their customer also they're rude..
Ridiculous return policy. Might as well jump through hoops. Received a sweat shirt for Christmas and returned 3 days after Christmas. Sweat shirt was $22.80 and I asked for an exchange or store credit. No store credit and items had to be same or more than original purchase amount. I had to get off the long line and find something. I found something LESS than original price and was told by manager that I needed to get other merchandise that was same or over what was exchanged. So I had to get off line once again to try and find leggings or something more than what was bought. This was a gift to me and I needed to pay more. Line was 50 people back at this point. Asked if I could skip line since I was already on line before and was told only if a few minutes.... Went back up to line explained to some customers I was already on line exchanging. I still fell short amount after finding a top and two pairs leggings and they informed me .42 cents credit (that I had to purchase something else because even if it was 1 cent credit they couldn't give me exchange merchandise. Total bs. I ended up purchasing a .99 cent nail polish for 60 cents more. I think they thought I
would just give up and leave them my merchandise.....they had the wrong person bc I wasn't about to give up. I will think twice about shopping in Forever 21 again. They are unreasonable and make you exchange same day.
Try not to odrer from them. If you do and find that you need to make a return, it will take Forever. Wow what a coincidence that Forever is in the name. It takes Forever to get and order accomplished if they decide they need proof that it is you that is actually ordering, if you are sending the items to someone else's address. It takes Forever for them to get your email and respond. I wrote an email and they don't check their emails everyday. It took a week to get a response. I had to call my credit card company to tell them that it might take 2 billing cycle to get a credit for a return in which I sent back 13 days ago, because I was worried that I would incur interest charges. Before I contacted my cc company, I tried to contact the retailer by sending them a message on their website to ask when my specific order would be credited. I got no response because like I said, "It will probably take Forever." I could not wait for that, because my monthly due date is approaching. So the credit card company was kind enough to help me with that when I called and explained this delimma. I am very happy with my cc company, but unhappy with the ignorance of companies these days that do not have good customer service and a no care attitude.
It has been two years and I'm still waiting for my refund. I was charged twice by the girl at the counter for an item. We were both in a rush, by the time I realized I was charged twice it was too late to cancel my transaction. Due to Forever 21's policy of in-store credit returns only I was given the option of a gift card or filling out a form ... after the first year they wanted me to physically come in with bank statements, and now I've lost my receipt (bound to happen ...
Complete Forever 21 customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
See detailed Forever 21 customer service rankings, employee comments and much more from our sister site.