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CVS don't follow their own code of conduct for customers. They don't try to identify legitimacy for refunds because of the refund policy. I've known of other stores making exceptions when a refund was legit. It's a shame because a lot of elderly people shop at cvs. My elderly uncle purchased the wrong items as well as the correct items and we've been trying to get an exchange for over a month. We've experienced nothing in the form of the code of conduct they claim to have it's totally the opposite. It's not a lost for cvs in any way. Only the customer loses. We've been led on for over a month. I feel so bad for my uncle because he had faith in CVS but they don't make exceptions for valued customers that been shopping there for years.