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Ross has the WORST return policy. I find it extremely unfair that they are literally ripping off customers who pay for their items. How are you going to deny me an exchange when all of the tags are attached to a gift item? Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. If the money is going to be used in the store, why aren't we granted the same amount? I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!!