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You know, every business has practices that they go by because they have learned from mistakes,, if people would read the return policy they will see its no different than any other retailer, it clearly says,, must be in certain conditions, and shipping is non refundable,, but most likely the cases are that you broke it or installed it wrong and now you cant just say, i did this or that because you know that wont get your refund,, ive never had any problems returning anything to AutoZone ever, because i dont go in with an attitude trying to get over on them... It is what it is, maybe you will order the right part next time, or learn how to install it