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Jcpennys used to be helpful and a respected place to shop. First locked me out if account after one attempt then told me I hadn't ordered anything in last 6 months. Tried to talk with a rep.and it took so long to connect me i.gave up. There isnt any store.close.by my home.anymore would have to drive at least an hour or longer to the nearest.store. absolutely pathetic the way this store is being run.