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I have the same problem the people have with the Elton John tickets. I purchased them in October 2019 for Billy Joel in April 2020. The concert is coming up next month, but the screen still says "Your Refund Has Been Submitted" I have sent multiple e-mails but can't get these idiots to understand there are no tickets in my account. How hard is this??? Over $500 for 2 tickets - I think deserves a little more customer service than this.