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Went to a the LensCrafters in Four Seasons Mall in Greensboro, NC and let me tell you what a complete waste of my time it has been ! I originally went in January to have an eye exam, doctor prescribed me contacts. I paid $200 for a sitting fee that was covered by my insurance. Fast forward to the month of March 1( seven weeks later) I get a call that my contacts are in and that I have to make an appointment to pick them up. I made my appointment, went to the location and wasn't even seen by my eye doctor. They sit me in this room and ask me to put the contacts in (I never had contacts before) by myself. After a few minutes a lady comes in and asks me why I'm not done yet and I explain to her I never wore contacts before. She barely assists me and proceeds to tell me that no one in the office can help me and that I would need to go to another location to get assistance. When I arrive at the front desk I ask for my refund for the sitting fee and they're dumbfounded. After explaining what happened they decide to look in my chart and tell me that I will be issued a refund check from the home office. They didn't allow me to bring my contacts home and the whole experience has been very unprofessional and tiresome. These people need to be retrained on reading charts and actually documenting about the patient. I would avoid LensCrafters all together because the staff cannot meet your basic needs.