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Recently went to Big lots to purchase a couple of rugs. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc<br /> Upon going to Big lots to pick out rugs I went to the rug section and saw that there were sales going on which I was surprised by but very much so in a favorable way. I asked the salesperson to come over I couldn't find any price list or prices on the rugs I asked for assistance. This woman went through a jibber jabber and I got further confused. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. I looked to buy both of them went up with her to the cash register. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. She then gave me another 10% off and I was supposed to be happy. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. My debit card was accepted and my rugs were paid for. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. Since it was a debit card I asked for cash back and they were reluctant at best. They wanted me to wait 3 to 5 days to have it put back on my debit card. I insisted that I wanted cash back and one person said they did not have enough cash in the draw. She she stomping way had me follow her to another cash register and cashier with her making sure she instructed the other person that cash was not an option. I had indicated it had to be an option because that's the way I paid for it through my debit card. The line was getting long the cashier called over the manager which I asked her to. Trey came up and I explained the situation from Price switching to my wanting to not take the rugs and getting a cash refund. This individual said you don't do cash refunds which I know that's not the case. He started to get hostile with me he started to physically intimidate me he started to get louder with me insisting a cash refund. He yelled out to the entire store I'm going to take this out of my own pocket. Which he did not it was out of the register. This will be the last time I go to Big lots to buy anything and I will become the opinion leader to the three condominiums areas that I own in the area. I will not be lied to I will not be manipulated and for God's sakes I will not be intimidated no matter how big and loud this idiot wanted to be. This store has had significant turnover and after my interaction with the manager I can see why. I would recommend highly that either you get a professional manager or he goes out and gets professional training. Again I will not deal with Big lots!! I am disgusted the way you do business. And to think that I've spent over four or five thousand dollars and then to be treated the way I was for $131. It will be brought out I can guarantee you that. Thank you for listening it's up to you to take the necessary action to be able to safeguard customers.