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First of all...its quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personality...then if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills location...numbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. Even tho I was w step below mgt. I was hired I as being a mgr with my resume the way it was and all of my references. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"...I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". Any relationship counselor will tell u that. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. The fox chapel in pgh pa is also doing a GREAT job. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. Some retailers just "let them walk out". So why even put up tv video surveillance? TO WATCH ROSS EMPLOYEES THAT IS WHY. If that entire company took just one pg from Macy's handbook...they're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. U get what u pay for...was the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? THINK ABOUT IT PPL. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. If u guys keep "fixing what was good...nobody is gonna shop your store anymore. Tj max&Marshall's will be around. And it's in a more lively area too. It's not rocket science.