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I don't even have an account, never purchased tickets but some thief stole my card info. totalling almost 900.00 in the middle of the night. my bank says 10+ days to get a decision if they will return my money. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back.