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I would not recommend anyone buy from Walmart or return by mail. I returned a defective mobility scooter, was suppose to get replacement, days went by like 10 still nothing so I cancelled replacement and ask for refund. When I contacted by chat several different ones, each time I got a different story, the finality of this was I was told the returned iteams weight was off so return was invalid and final and I don't get any replacement or refund. I did not get iteam back or any offer to at least repair iteam. I went threw affirm and owe bank on this. Now I'm out of replacement or refund and paying to a bank monthly payments for iteam I do not have. I have screen shots of all conversations one where I was told I will get my money back wait 10 days more, cause I cancelled replacement was reason for hold up. When 10 days went by I contacted again then got told by other person was invalid return. Next morning I talked to another he said the weight was off so final. No refund, no replacement and no offer to repair or return iteam back to me. I will never by from Walmart ever again! Rip offs!