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I went to return what I thought was a soft cover book priced as high as some hardcover books. It was purchased a week ago and unread. I was denied a return as it was considered to be a magazine. I apologized to the rigid, aloof store manager at the Livingston,NJ location, saying it appeared to be a book and could he please give me store credit. He coldly wouldn't budge. I continued to stand my ground saying it's totally resellable and thus was a drop in the bucket for a company this size. Finally he instructed the cashier to give me store credit., I've been a decades long customer and will be giving my future business elsewhere.