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I took my purchase out of the box wrapped in bubble wrap which was good but as soon as I took it out of the box, you could hear that it was broken into pieces. I didn't want to take it out of the package. I think it might even be wrong items in the box. My receipt says two indoor/outdoor pillows and the bag does not have any pillows it. The receipt also says Alberta Christmas trees fleece sherpa????? I do not want to have to return this broken whatever it is, but I do still want the items I ordered plus a full refund. Thank you. I am expecting a response PLEASE!