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I purchase a mattress set from Big Lots. I was told that there is 10yr warranty on the mattress set. After a year the mattress begin to sag on the middle. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Because of COVID-19 they were not receiving any furniture returns. I went to my local Big Lots stores to inquire <br /> about returning my mattress the woman that sold me the mattress was there she no longer worked in the furniture dept because of a promotion but she remembered selling me the mattress. Her boss was there I think the district manager her boss was the mere. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. He was very adamant about it. So I am sick with mattress which I am going to have to replace myself. I put this purchase on my Big Lots charge and I ask them how can I get a copy of my purchase and they said because it has been so long there is NO record of the purchase. So I am not satisfied but there is nothing else iI can do even tho there is a 10<br /> Yr warranty on the set. It not worth anything . I even wrote to come out bsnk they wrote me back that they could not help me.