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For simple returns in store or online, its easy and works. But when things become a bit complicated, Costco returns fails miserably. In My case, I ordered a TV (for 1000$) but was delivered a wrong TV (500$). I reported this after accepting the delivery (my mistake) on the same day. Then Decided to keep that 500$ TV, so was charged for it. But never received the refund for 1000$ TV that I bought, never received and hence can not return. But Cust support said (today) that I need to return it. Previous Cust support I talked to said I will receive it 3-7 days ..but never did.