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I went to GameStop for a new ps4 controller. We ask one of the employees if what they have displayed is all they carry. He said he could order from the warehouse if we wanted so we said yes. We left and everything was great until we realized it was pre-owned. This was never specified and the cost was about the same as a brand new controller he also wrote the email down wrong after we corrected him multiple times. We go back to the store 5 minutes later and the lady can't help us and our original cashier clocked out so she gives us the number for their customer service. Customer service says they can't help us and we need to do this in store! By the time that happened they were already closed. The customer service here is horrible i'm managed to cancel my order online asap but it sent an email to the incorrect email address. I am hoping I get a full refund and not a gift card because I am never shopping here again!!