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Ridiculous. I purchased a phone as a holiday gift. I was told by the salesperson that it would be compatible with our phone service provider. We just attempted to use it on T-Mobile, but the phone is locked-out and not compatible. When we tried to return the $400 phone, we were told that their is a 15 day return policy for electronics (during the holidays). What? There are two issues here: not compatible and 15 day return policy.