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I've bought HP laptops all my life. Never again. Got a mid-range laptop like I always do (with specs good enough for what I do for work), it arrived and was terrible quality. I was shocked. Throughout the return process (which is extremely difficult), all of the emails have tons of spelling and grammatical errors in them. I could barely even understand the first email iI received from a rep. Now I find out they want 15% restock fee? It all feels like such a scam. Very disappointed.