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On December 12, 2020 I went into the Gamestop Store to purchase the Oculus Quest 2 and was told it had to be shipped to me because they don't carry them in stores. I was charged in full and told it would arrive by 12/18. On 12/18 I received an email that my order would now arrive on 12/20. On 12/20 I received another email informing me of delivery on 12/25, knowing that this was not goingbto happen I decided to cut my losses and cancel the order. I called customer service and waited 45 minutes to speak to someone regarding a refund and was told I had to go bsck to the store I originally made the purchase to get a refund. I went back to the store on 12/22 and the store manager said he could not issue a refund and that Gamestop would automatically refund my money in 3-5 business day from the cancellation date (12/20). I called Gamestop today to check the status of my refund and I'm told that they will only issue the refund on a digital gift card and I then have to go back to the store to get cash from the gift card! By the way, the digital gift card will take 3-5 business days to arrive! It's digital, 3-5 business days! This is the most ridiculous process ever! Why didn't Gamestop just not charge my card until my order was ready to ship? Why can't they just issue a credit back to my credit card? WHY DO I HAVE TO WAIT OVER 3 WEEKS FOR A REFUND FOR AN ITEM THAT WAS NEVER AVAILABLE?! Gamestop's refund policies need to be changed soon or unfortunately they may be the next chain to go out of business.