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I purchased a xbox series x from Walmart in Las Vegas on December 5th 2020. Before making the purchase I asked the associate who was helping me if I needed internet or was it required to play it and the young man so no you don't need internet. <br /> <br /> I completed the purchase took it home and opened it up on the 12th of December only to be greeted with &quot;no internet connection.&quot;<br /> <br /> I placed a game inside the console and it managed to install as normal however when the install was complete it said &quot;more downloads needed, please connect to internet &quot;<br /> <br /> The frustration grew as every game I tried to play kept requiring large downloads based on the internet connection and were not playable without them some downloads ranged from 30gbs-98gbs.<br /> <br /> I decided that the series x was not for me and went to the store where I had purchased it to try and exchange for the one x.<br /> <br /> While waiting on customer service to ensure the contents of the console were in the box I went to speak with a electronics associate to see if they had one in stick.<br /> <br /> When he said that they were sold out of all consoles I went back to customer service and they associate there was handing me my money 540.71.<br /> <br /> I asked her what it was for and she said you wanted to return the item correct. I replied no I wanted an exchange and then she proceeds to tell me that she can't give me back my item do to privacy policy and that they couldn't verify if the information on the hardware was indeed mine.<br /> <br /> Any logical person could understand the frustration that grew within me. Then a store lead who clearly could careless about the situation didn't help whatsoever and she kept stating well you have your money don't you go buy another one(sarcastically) and walked off.<br /> <br /> Another store manger attempted to help but all he did was call other stores to see if they had any consoles 2 days before Christmas and of course they didn't.<br /> <br /> Corporate was no help stating they never heard of such policies and attempted to contact the store but you guessed it no o e answered.<br /> <br /> I was completely shocked confused and upset about the whole experience it made me never want to shop at Walmart again. The nerve of the women who clearly heard me say exchange processed as return.