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I attempted to return an item I purchased online. I had ID, the online order info, the packing slip, the card I purchased with, and the item was new/unused. The rep at the checkout claimed online orders can only be eligible for store credit and refused to process a return, just an "exchange" and gave me store credit only. I wanted and requested a return, I asked her why they didn't tell people they were going to refuse to do returns prior to purchases and she wouldn't even answer me. This occurred on 12/14 in Wilmington, NC