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Alright so Autozone policy if you dont have the recipt you get store credit. Just like anywhere else you go. People that are complaining about getting a store merchandise card did you have a recipt. Also people that are complaining about Autozone stealing money from them. If you order ur stuff online things get stolen in shipping. Its a great possibility your stuff got stolen. Also people that say my wife gave the VIN. The vin is only used for year make and model Not the parts on the vehical. It can be the same year make and model but have 2 different selections for said vehicle. Know your vehical before you buy parts. Some come with heavy duty brakes and some don't. Its not their fault you don't know what is on ur vehical. And to the people that complain about not getting their money. Its automatic transaction. If u pay with credit it takes 3 to 4 business days for ur money to go back on. And sometimes it depends on ur bank. Know ur stuff before you become a Karen.