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ordered a book online for my little brother and was very excited to gift it. i received the book in poor condition and the pages were not cut correctly, there was some long pages sticking out and some pages were not separated at all and i was unable to open the first 30 pages because of that. the book was just ugly and i did not want to gift it as it just wasn't properly made. idk why they'd send it without seeing how it looked first anyway because it was clearly messed up and wouldn't even close right. . when i drove an hour to return it, both employees i encountered were very rude and gave me a lot hassle after already dealing with the problem of the book. not that it mattered but i also requested a note to be added and it was not there. it wasn't the money, it was just the principle that they sent a pos book and i paid extra to get it and then dealt with the employees that did not care. will no longer give my money to their company.