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I ordered an item Oct 15. The label was created with the shipping company but never made it to the post office. I called after the package delivery date kept pushing back 3-5 days every day I checked on it. They said sorry for the inconvenience we will be sending you a replacement. I waited about a week before I received an e-mail stating I was getting a refund that day was Oct 30th till this day I still have not received a refund. I called back in they said I would have an answer from corporate in 24 hours. That was 48 hours ago. Terrible online experience on top of everything I still haven't received the points back that I used on the purchase.