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I have shopped at Hobby Lobby since they first opened in our area. A lot of people have complaints about them and their refunds and issuing refunds or exchanges. I guess it's just in the areas that they're buying them because in our area I have never had a problem exchanging refunding or something quit the day after I bought it or the next day like a clock they were more than willing to help. I don't think it's the company I think it's just the attitude of managers employees in the area that you shop