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I would have to agree with some of the other disgruntled folks. I ordered a 3 tiered shelf online feeling safe because I knew the company and knew that I could return it to the store if something was wrong and lo and behold I can only get store credit if I take it to the store. But if I understand it right because I opened the box looks like I cant return it? I know I'm not going to be buying anything online again for sure.