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needless to say I'm a little annoyed why does it suck when a new face is working in your store my son bought head phones for xbox 1 of course they broke sooner rather than later we have bought so many head sets from this store i have lost count we go in tell them the set is faulty not working okay they punch my account see the item we get the replacement and leave this last purchase i was not there so he lost the sale slip but he did pay 5.00 for the warranty but the female does not want to do the exchange because we don't have the sales slip . she can see he paid for a warranty and she can see head phones were purchased but she cant see an item attached to the warranty how do you sell a warranty and not attach the item of purchase is this how you guys sell warranties to kids or anyone for that matter so she can see headphones were purchased but she cant tell if what we are returning is covered on the warranty or if what we are returning is a match to the headphones in the system keep in she said nothing was attached to the warranty she tripped over her words several more times so she could see all these items but still would not do the return needless to say my son wanted a working pair of head phones so we paid again still looking for sales slip did i mention i started buying when it was the electronic bouquet #6373492-34763578 this is second slip still looking for lost slip customer service is key all she did was deny deny made no effort to resolve issue disappointed ...she could have check the date in system right in front of her am i wrong?