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First and last time buying from Columbia online. Bought a pair of running shoes in size 10.5 (which has fit me universally with every other shoe purchase of my life) and arrived HUGE! Had to check the tongue to make sure it was actually a "10.5". Claims to be but literally leaves a good 3 inches in the toes. Now I'm getting charged for shipping to return them. They won't even do a proper "exchange" I have to place a new order and then hope they accept my return when they get it. Not great customer service if you ask me.