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Received a 5 drawer flatpack chest of drawers from Walmart online, it arrived damaged, I went on the online chat and was told they would send me a shipping label, I asked that it would need to picked up from my home as it weighs 101 lbs and is quite a large box, they stated it would be picked up by FedEx on Tuesday, they emailed me the label and I put it on the package, Tuesday came and went, back onto online chat, I was then told that Walmart can not schedule home pickups from FedEx and that USPS would be the carrier, I had to point out that USPS do not handle large, heavy packages, I was then told that a company called Pilot would handle it within 5 days..... I am utterly confused and will be using Amazon only in the future.