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I have been shopping online with old navy for years, but on April 30, 2020 on my birthday, I made a purchase online which I have not received. When the package was tracked it was and still is in New Jersey from May 15, 2020 and has not moved. Several emails were also sent to old navy customer service requesting a refund of the cost of the items but no one responded. Several efforts have been made to contact Old Navy but phone line rang without answer. Contact was made with UPS and USPS and still nothing. I am extremely dissatisfied, unset and annoyed. I will not be purchasing from Old Navy again.