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My fiance bought a refurbished Xbox One X in June and it stopped working before the end of August. He did purchase a warranty. We have called sever stores in the area and gone back to the location we bought it at. We only dealt with one employee who gave us good information via phone-& not at our closest location). The rest have all given us the runaround and refused to let us drop off the Xbox (which we were told we HAD to do in order to get a replacement). All they did was take our name. I understand that the pandemic has affected production and that there is a wait-but, after dealing with several locations and employees who talked over us and had to be talked over JUST to explain the problem in addition to getting different information from every location-can you see why we don't exactly believe or trust Gamestop at this point? At the end of the day, you have a contract with us (&, according to others, countless others just in our city)that you made when you were unable to fill it. By June (when we bought ours), Gamestop knew there was a major shortage, yet continued to sell Xboxes WITH warranties and WITHOUT informing customers that they may not be able to use their warranty before it ran out... and you have at least 2 people ready to look into very public legal recourse if Gamestop doesn't do SOMETHING to guarantee that it will make this right for everyone who has attempted to use their warranty to replace their Xbox. Taking down names without giving any sort of receipt and employees who can't give dependable information aren't enough.