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I purchased a vacuum from Walmart this past weekend. When I opened the box the next day, there was no vacuum in it, instead I found 3 tree logs in the box! I immediately called and spoke with a manager. I explained I bought it the night before and had my receipt. He asked when I was in the store, what was I wearing and then pulled me up on their video. I was on the phone with him for over 20 minutes and he took my name and number and said he'd call right back. That was around 1:30pm. After several calls to the store and being hung up on before I could reach anyone, it was 7pm at night.<br /> Today I called back and spoke with another manager who was really rude. She told me that they Never open any boxes that are electronics, they go directly back to the manufacturer and not on the shelf. I told her it wasn't electronics it was a vacuum. She said it plugs into the wall doesn't it? Then it's an electronic. (Wtf???)<br /> I had to call Bissell regarding this, and told them Walmart refused to reimburse me, that I had to take it up with them. Fortunately they are sending a new vacuum to me, but instead of getting it (yesterday when I really needed it) it'll be 7-10 days.<br /> I felt they were accusing me of stealing from them, instead she said it was Bissell's fault, and not theirs. I will never buy another product from them again in a box wo opening it before I leave the store. Neither manager apologized for this. I even filed a complaint with Corporate and was told it was up to the store manager.