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My husband ordered a HP envy 32 in June. It arrived on the 6th of Jul, the day before he went in for shoulder surgery. He wasn't able to use the computer for a few weeks, and then once he started using it, he has had nothing but problems with it. It heats up and locks down, restarting takes forever and he gets messages about errors. So he called and asked for support and talked to an Indian serv. rep for hours, but nothing is fixed. He went to your fix it yourself customer service site and tried some things you suggested, but he still has problems turning the computer on and it freezes and gets hot. I finally found your return policy and it said 21 days after delivery. Unfortunately, he couldn't even set it up for a couple of weeks to know the problems. After paying $2,600, he had to set his old computer up to use when the Envy won't turn on and crashes. This is too frustrating for words. We will make another attempt to call customer service, but I'm not sure what you will actually do to help. Very disappointed in HP after being a loyal customer for years. I will give you his email in hopes someone will reach out. Thank you.