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We just had a sofa and loveseat delivered. It is broken. I will try to return it but the comments on this worry me. We used the delivery service they suggested. Paid $120 plus $40 tip on top of the almost $1600 for the set. One side of the rocking recliner loveseat wobbles and doesn't close. The recliner on the couch doesn't open. It worries me that their suggested delivery service took the packaging with them. I do have the receipts and may have to have my bank cancel the charge but will give Big Lots the opportunity to fix this first.