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Walmart is not following its own policies for returns. I've had to call corporate on this issue 3 times now. Twice on the same walmart in the last 6 months. The store in appleton, WI has been very complicated and will not follow their own policy. Nor will they look up the item for you to furnish the receipt. This is ridiculous! We were told the quarantine is not an excuse for the items not being returned. And for those Items I have a receipt copy on my phones Walmart DePere WI. I am told that I have go have the original reciept. Who keeps the original for months during quarantine when you know it can be misplaced or thrown out? But the other item is a coffee maker which was purchased around Mothers day and receipt was lost so I was ok with an instore credit for the 178 that was paid. I also asked if they could look up the receipt and told no no no. There is not one single reason for the stubbornness. While many of us spend thousands a month there how is it that two walmart stores are being this stubborn? I spoke to Depere WI walmart store manager after calling corporate and he said he will approve the returns but why do I have to go to these lengths when their policy is in plain writing. False advertising? I would say so...I am just getting tired of walmart all tigefher and do not plan to go there if this type of treatment persists. I suggest walmart start following its own policy or they will lose many customers.