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I purchased a brand new Envy laptop, and two months later, it was significantly malfunctioning. Although under warranty, I just missed the window for returning the machine. I spoke with technical support, who told me that if I mailed the computer to them for repair, it would be sent back to me within one week. I did so, and now I am told by HP that they will have to replace ALL of the inner parts of the computer, and I won't get it back for at least one month. SO, I have paid FULL PRICE for a refurbished machine. I told them that I want financial compensation for the loss, and was told that someone in management would call me back. That was days ago. I will never again buy anything HP, and neither should you.