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I purchase a large order about 2 months ago (May 2020). It was shipped in smaller chunks. No big deal. Got a pair of shoes that were like 2 sizes too small. So I used their return label to send them back. That was June 10th. <br /> I still have received no update to that refund. It is like that refund disappeared from the face of the earth. I have currently been on hold for the last hour waiting to talk to somebody. It was so long ago that I don't have the email with the order number! No stress right? I can just log into my Old Navy account. Nope, the order isn't there anymore!! It legit like that whole order was wiped from history.