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I think it has been long enough for no returns or refunds maybe you guys sitting in the office making the calls should think twice maybe you people think most people will just give up and waste the money they don't have. I bought my grandson an ESSENTIAL pair of work boots on June 22nd and tried to return them on the 23rd and was told I couldn't. I would be more than HAPPY to buy his boots elsewhere but he had worn these for years and doesn't and can't wear all boots and we found these. LUCKILY I can afford to buy another pair from you but now I have a $50 pair of boots and have to wait for my money!!! THIS IS ABSOLUTELY RIDICULOUS!!!!! I have a pair of pants that I have had for 3 months I can't return!!! The more expensive stores have been refunding and exchanging for some time!!! WHAT ID THE PROBLEM!!! Then when and if you decided to change your policy it will be so busy and everyone will be ANGRY AGAIN BECAUSE THE LINES WILL BE UNREAL!!!! GREAT WAY TO CARE ANOUT YOUR CUSTOMERS!!!! Oh yeah I bought 4 tires with lifetime rotation and balance and that's a joke every time I try to get it done same story 2 to 3 hour wait. So now I pay to have that done!!!! REALLY!!!