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I finally received notification that my refund from Old Navy, which I have been waiting for since returning items on May 1st, will be processed sometime in the next 10 days!! Ten MORE days of waiting? Not only that but they deducted $11.99 from my refund for "promotions" whatever that is. If it's a restocking fee then it should state that. I haven't found anything in the return policy statement about a restocking fee. I've returned online purchases from other businesses and received quick refunds, even during the pandemic. No excuses for holding anyone's funds for this long! When I attempted to contact them about my refund I noticed that the "chat" option was unavailable, but that I could write a letter and snail mail it. Seriously? Will not be shopping Old Navy again.