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I ordered clothing. Two of the items were unwearable. One is a pair of jeggings that stink like formaldehyde and fit very poorly and the other is a shirt with sleeves sewn so small I could not get it on, let alone wear it. (I bought two of the same shirt in different colors and the other color fits just fine.) <br /> <br /> The returns page says you have to fill out the &quot;returns and exchanges&quot; part or the invoice. There was no regular paper invoice in the bag, just a thermal label packing slip. This is true of the order I placed before this one as well. No paper invoice, just a thermal packing slip.<br /> <br /> Also, this order cannot be accessed on line. It keeps going to an error page. When I call the customer service phone number, the automated system recognizes the order, but customer service is either a auto attendant that says wait for 40 minutes for an agent or that they are closed. <br /> <br /> MULTIPLE emails to JCP customer service have only gotten one useful thing: the address to send returns. They also insist you have to fill out the back of the invoice. They refuse to offer any help with the website problem, or acknowledge that there is no such section on the packing list in the shipment. I cannot take this back to the store at this time due to the pandemic and even if I could, I am concerned the store would not be able to locate the order given the web page error. <br /> <br /> I am not sure what my next course of action will be. Since I paid by credit card, a call to the bank is in order. I have been trying to resolve this for nearly a month. I definitely feel ripped off and that JCP customer service is purposely being difficult rather than helping me return their substandard products for a fair refund. Obviously, I will not be ordering from JCP again.