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I have purchased a pair of white boots from Ross's. They were not work an unknown to me, I just read on line what I am suppose to do with the return. It says nothing seven days. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. I have been holding to these with receipt waiting for them in Dubois PA to open back up. I have these and receipt also like I mentioned. I am not "computer literate" so if I don't do this correctly please direct me on what to do. Thank you.